I recently had a door issue that a HOA property management company could not get correct for over 4…read moremonths. I did my own research and discovered this gem of a store to get it correct for me all within 7 days. The customer service was friendly and very helpful as soon as I walked in. I discussed my issue and they took it upon themselves to review the project and make the door, supply the necessary supplies and deliver it to me. Going above and beyond without blaming anyone made me confident General Hardware in Redwood City is a "Go To" place! Thank you!

I went to this store a couple years ago to get a few hinges for my kitchen cabinets and had a very…read morepleasant experience. Then last Thursday I went to get more hinges and a young man helped me and gave me hinges I thought were correct. I took them home and my husband said they were the wrong size. I went back today to explain and from the minute my interaction started with the older gentleman there he was rude. I won't support this place in the future. Now I am left to track down the correct hinges and out 32.00.

I specifically ordered a fiberglass door to avoid the issue of warping that I had with my previous…read morewood entryway door. However, after having my new fiberglass door from Pioneer Millwork (AKA Belmont Door and Window) installed, what did I discover? They sold me a warped door. I informed Glenn, the salesperson, of the problem which my installer confirmed. Glenn then stated the the manufacturer has a "warp tolerance" of up to 1/4", and therefore Pioneer would take no action. So now I'm stuck with a door that protrudes 3/16" outward from the jamb in one corner. I expected more from this shop and I'm shocked by their indifference to their customers. They are more interested in pleasing their suppliers. If you have high expectations I recommend you go elsewhere.

This business should not be allowed to continue. They sold us door that did not match the original…read moreorder and they refused to take it back unless we pay 25% restocking fee which is almost $200 to cover for their own salesperson's (Jordan Raminis) mistake. What a disgusting and shameful business practice.

When I first started my company back in 1995, I quickly learned that OK Lumber was in a league of…read moreits own. There were a few other lumber yards I could have chosen from, but none of them matched the quality of materials or the level of customer service I found here. What always stood out to me was how the business was run--there was pride in the work, attention to detail, and a genuine commitment to customers. Over time, I watched other yards come and go, but OK Lumber remained. Even after the original owner retired, it's great to see the family carry on that same standard of excellence. The difference in quality is obvious. While other places might offer lower-grade materials, OK Lumber consistently provides top-tier wood. Yes, you might pay a little more, but you truly get what you pay for--quality, reliability, and service you can trust. What really makes the experience special, though, is the people. It's not just a transaction--they take the time to get to know you and your business. After a while, they're greeting you by your first name, and that kind of relationship is rare these days. If you're looking for more than just a place to buy materials--if you want quality products and a team that genuinely values your business--this is the place to go. I highly recommend. Joe

Geoff is GREAT! He…read morehelped me with my wooden platform project and provided many helpful tips to guide me along. He selected good planks of wood and pointed out what is desirable. Being a newbie I didn't know this, this guy knows his stuff! I'll be looking for him for my next job, he is a joy to work with.

If you want to have a delivery that's an hour late with no notice dumped on the sidewalk so it's…read moreunusable for everyone call these guys! They'll be rude and unaccountable:)

If you have no other reason to go- this *feels* like a hardware store. I know when I say this I am…read morespeaking to a very specific subset of people. However, when I was a kid, my dad would take me with him to the hardware store, and I would get a lollypop while he and whomever from behind the counter would wander around looking for an eyebolt or the right shade of caulk. Giulio- who I assume is the owner, is easily 10 years older than my mom, who lives in the assisted living up the street. My mom can't be bothered to go to the chair yoga we're paying for, but Giulio went to work. He's not totally mobile, but he knows his s#!t. Whenever I come in, he or whoever else is behind the counter is happy to chat through my issue and suggest something. It's not a Home Depot- so they may not have what you're looking for every time- but they have a lot of things, and it makes me happy to know my money is staying local. Also, side story: One day during the summer, it's like 90, and I am behind a contractor who's getting a bunch of stuff - lumber, rocks...I don't know- but he's paying for it, and he grabs some water bottles for him and his crew and puts them on the counter. Giulio totals him up and says a number; the guy says, "Oh, don't forget these waters". Giulio says, "The town where I come from in Italy has the best water in the world, and it flows right off the mountain. If my father knew I was charging people for water, he'd come back from the dead and strike me down. Those are free." C'mon. How can you not go here first?

Very helpful and knowledgeable. Appreciate the time and service. Answered questions about…read moreTimberTech decking and we ordered.

Always have what I'm looking for and more. Friendly and knowledgeable staff. Easy to park, easy to…read morespend an hour there looking at tools and wood and screws.

I had such a lovely experience and it went very smoothly and quickly! I highly recommend this…read morestore. Great variety, great quality and lovely items. I can't wait to put it all together and see the final product!

We completed a kitchen remodel with KZ Kitchen in Redwood City. We purchased cabinets, backsplash…read moreand quartz countertop. Freya was with us every step of the way. We asked her to do a few different layouts and she was happy to oblige. She was more than a sales person. She was a knowledgeable consultant. There were a couple of bumps in the road which is the be expected with such a huge undertaking. The cabinets are good quality at a reasonable price. I would highly recommend them.

I've had a great experience working with Juan at Peninsula Building Materials. He consistently…read moreprovides excellent personal service and is always reliable when it comes to supplying materials for our jobs at United Chimney. Juan is knowledgeable, responsive, and goes the extra mile to make sure we get exactly what we need, often on short notice. It makes a big difference having someone you can count on in this line of work. Highly recommend working with him if you value good service and professionalism.

We ordered some paver stones from Peninsula Building Materials and had a pretty good experience…read more There were a few paver samples on display, but we are generally not that picky, so we went with the Connecticut Bluestone. The staff gave us a quote, we gave the square footage and stone pattern, and voila -- order placed! We did check out a few other paver retailers and they were a little more expensive. I think Peninsula Building Materials is good for practical people who are not too picky. No Karens.