I am so grateful for All-Med and Alfred for coming through for my family! We were vacationing in…read moreArizona with our medically fragile 4 year old and the elevation really affected him and we went through our oxygen tanks fairly quickly. After visiting 2 other medical supplies companies (Lincare and Rotech) and being completely let down and misinformed I am so grateful we found All-Med! Alfred quickly took care of us and exchanged our empty tanks for full ones! Saving our vacation and helping us avoid a medical emergency! Excellent service! Amazing customer care and I'm eternally grateful!!! Thank you!!!!

My experience with Angel at All Med Equip & Supplies Sales was unprofessional and frustrating…read more During our initial call, she told me my insurance would cover 75% of the cost and asked for my information. After I politely asked her not to call me "hon," her demeanor changed. She called me back to say my insurance wouldn't cover the equipment at all. I later learned from both my insurance company and my doctor's office that All Med hadn't even submitted a request for authorization. When I tried to resolve the issue with Angel, she was unprofessional, talked over me, and refused to let me speak to a manager or another employee. She even began yelling, accusing me of being rude after she had repeatedly interrupted me. Angel called me back to say she had submitted the authorization with a coworker and that my issues were a "misunderstanding" with my insurance company. I pointed out that this contradicted her earlier statement that no one else was there to help and that the change in her demeanor was not a misunderstanding, but a direct result of our previous conversation. In response, she hung up on me. I decided to take my business elsewhere and purchased the equipment for under $80 at Walmart. I will not be doing business with All Med Equip & Supplies Sales in the future.

This business has closed down, and is now out of business. Interior has been emptied out. Real…read morepity, too, as it was the only Medical Supply in Flagstaff that was open until 6 PM -- everyone else closes at 5 PM.

No customer service! No selection of scrubs! Wow. I walked in there for the first and last time…read moretwo weeks ago. As a health care professional, I was excited to see this store on 4th street so I could spend my money on a local business instead of mega online company. I am willing to pay more for the convenience of walking out with scrubs rather than waiting for them in the mail. As the only customer I'm the store I didn't even get acknowledged by the male employee sitting at the counter who clearly saw me. As I browsed the few racks i noticed none of the scrubs are organized by size, just hanging intermixed. The selection was very limited and the colors and patterns were obviously selected to save them money. Unfortunately this store is doomed and will be another failed business plan. Here's a couple free business tips; greet your customers as they enter, ask if they can help you find items, buy inventory that people will want to buy! And organize your store, people can go to the Goodwill if they want to waste their time sorting through clothes.

Very disappointed with the service offered at Lincare. We were vacationing in Arizona and the…read moreelevation affected my four-year-old medically, fragile son, and we quickly depleted our oxygen tanks. On Monday 4/13/2026 Our DME here at home attempted to contact Lincare several times to assist us with refilling some tanks. With no response. I went in person with my prescription, trying to avoid a medical emergency and having a rush to the hospital. Just needed to swap out tanks and they were unable to assist. Stated I needed to "be a customer" I offered to pay for the tanks and they didn't budge. Customer or not member or not having compassion is essential in any business especially in the medical field! Very disappointing! We ended up being able to swap out tanks at All-Med in flagstaff.

I had an issue with oxygen equipment on a Sunday. A wonderful gentleman named Dan was out in less…read morethan two hours with new equipment. Dan set it up and made sure it was running perfectly. He even brought extra accessories to make sure I had all I needed to be safe and healthy. Dan is a true lifesaver and it was an honor to meet such a caring soul. Flagstaff, AZ 8/27/23

Today the Manager made sure I was taken care of quickly and professionally. I would recommend this…read morebusiness!

From the owner: We are dedicated to working with healthcare professionals to help you manage your health and…read moremedical treatment in the comfort of your own home. We offer a comprehensive selection of home medical equipment and services including respiratory devices, home oxygen, PAP therapy and supplies, wound care, airway clearance therapy, and home medical equipment. Our goal is to enable you to manage your care at home and live a more comfortable and productive life, every day.

Stopped in to Walgreens for some essentials this morning. The store was clean and well stocked. The…read morestaff were friendly and quite helpful. We found all of the items we needed with ease. Checkout was a breeze and we even saved $4 for our phone number membership. Highly recommended

Rude staff! I am not sure how a business this big doesn't have a public restroom...however the…read moresheet rudeness from the staff telling me to walk over to another major grocery story is unacceptable. Get some staff that knows how to treat the public, you don't have a special pass cause you are located in Sedona!

I have been waiting for my life saving C-pap maqchine for a month and every time I call I get the…read morerun around, so frustrating .

By far, the WORST DME vendor we have ever had the displeasure of working with. This place is a…read morecomplete joke when it comes to customer service. They constantly redirect phone calls to other departments that just redirect you back to the original department. So it's a constant loop that eventually ends in being connected to a voicemail that is never checked. They are also the only vendor contracted with UHC AHCCCS plans. So many our patients don't have a choice but to endure the long wait times, unanswered phones calls, and cancelled orders. The intake reps you eventually speak with also illegally state at times that they are not accepting new patients - even though patients with UHC AHCCCS have no other alternative. Literally, not one. Keep in mind, if a vendor is contracted with a particular insurance company, they legally have to accept patients with that particular insurance. Now keep in mind, no amount of complaining online or over the phone will make any difference. What everyone needs to do is to go directly to your insurance to make the complaints. Get them involved because they will begin the investigations into why this company is not fulfilling their contractual obligations. But that's just the first step. Here are some other things that every patient, caregiver, or consumer can do. 1) Gather identifying company info such as National Provider ID (NPI) number and taxonomy. I'll make that part east for you. Here is all the identifying info for Preferred. NPI Number: 1386688414 Medicaid Identifier: 092545 Primary Taxonomy: 332B00000X Secondary Taxonomy: 332BX2000X 2) File a complaint with Medicare by calling 1-800-633-4227 3) File a complaint with the Arizona Medical Board by going to azmd.gov/Regulation/Regulation 4) File a complaint with the Arizona Attorney General by going to azag.gov/complaints/consumer. Or you can call them at (602) 542-5763 5) File a complaint with the Arizona Department of Insurance by calling (602) 364-2499. You can also email them at insurance.consumers@difi.az.gov I hope this helps. I'll leave the complete contact info for Preferred Homecare just in case anyone needs that. Supplier Name: Preferred Homecare, LLC Provider Organization: Founders Healthcare, LLC Address: 4602 E Hammond Ln, Phoenix, AZ 85034-6411 Phone: (480) 446-9010 Fax: (480) 446-7695 Chiefs Operations Officer: Gregory McCarthy COO Phone number: (727) 259-2255 NPI: 1386688414 Provider Enumeration Date: 06/16/2006 Last Update Date: 08/01/2023 Business Mailing Address: P.O. Box 40700, Mesa, AZ 85274 Phone: (480) 882-0535 Fax: (480) 993-2033

Very disappointed with the service offered at Rotech. We were vacationing in Arizona and the…read moreelevation affected my four-year-old medically, fragile son, and we quickly depleted our oxygen tanks. On Monday 4/13/2026 I went in person with my prescription, trying to avoid a medical emergency and having a rush to the hospital. Just needed to swap out tanks and they were unable to assist. Stated I needed to "be a member" I offered to pay for the tank swap and pleaded with them and they didn't budge. A lady with short hair said to try and contact a welding company to try and get oxygen tanks form them. I left in shock. Called local welding shop and the owner said absolutely not! The oxygen they offer is not medical grade. Customer or not, member or not, having compassion is essential in any business especially in the medical field! And to top It off, giving advice to use welding oxygen is just crazy! A simple google search you can find it can actually be poisonous! Very disappointing! We ended up being able to swap out tanks at All-Med in flagstaff.

Dino was excellent service. The selection of their equipment was good and the value was reasonable…read more I recommend Rotech!

Professional, great customer service and met new employee, Kathy. She is kind and so accommodating…read moreto provide me with what I needed for my oxygen supplies. Looking forward to working with her in near future visits.

I have had my oxygen concentrator for a couple months now I keep getting text messages and…read moreautomated calls in regards to my insurance so I called the company thinking I was doing the right thing got Kathy, who answered the phone. She started off nice until I explained my situation with my insurance with my employer, she then proceeded to tell me it was illegal like I already didn't know that. She seems like she was bothered by me calling, really lacked customer care and service. I was asking what my options were and all I got told was we will have to pick up the equipment due to no insurance. What happened to working with patients and giving a damn about care and others? I know the insurance isn't her problem, it is mine and so is my health but damn customer service could go a lot further in her line of work what happened to compassion and giving a shit about patients and their health. I've been proceeded to ask her. What are my options if my provider is wanting me to be on it she says I guess self-pay and then was rude. Giving me the amount. I then told her I would call back and speak to somebody else because of her poor customer service. The gentleman who originally brought my equipment to me was absolutely amazing so friendly, caring and compassionate. Maybe she should get some training from him.