The cooler motor went out on my home and when I called around to the local hardware store it was…read moreexpensive and I didn't have that kind of money. So after I realized I wasn't going to be able to get it fixed I thought let me check a couple more places. So I called western home & auto and Gypsy helped me find one for almost half the price everyone else was charging. I'd highly recommend this business

Ron is the best!! He helped us as soon as we entered. Saved us 20 minutes of searching the store…read more We found the headphone jack we were quickly on our way.

Great staff and VERY friendly - makes up for the very limited selection that they have…read more Falls well short of what the ACE store down the street sells and has on display. BUT ... the prices at True Value are significantly lower than ACE. ACE is clearly trying to gouge the locals and area visitors. Have become a loyal True Value shopper in Heber. You will not be disappointed.

It may be a small hardware store, but don't let the size fool you--they have a surprisingly wide…read moreselection of items. And if they don't have something in stock, they're more than happy to order it for you. The staff are some of the most helpful, nicest, and sweetest people you'll ever meet. They're knowledgeable and always willing to go the extra mile to make sure you find what you need. The store itself is clean, well-organized, and easy to shop in. It's clear they take pride in what they do. Highly recommend supporting this great local business!

Helpful friendly staff. They had everything we needed! Love to support local small businessesread more

If the only person I interacted with today was Sherri, this would be a 1-star review. Thanks to…read moremanagement and other employees, it's not. Thank them for the 5-star review; they earned it. Today I came in to return a $90 car battery charger I hadn't used. My wife's car wouldn't start, and I bought the charger as a backup plan. It turned out the people helping her jump the car weren't attaching the cables correctly; once done right, the battery was fine. Since I didn't need the charger and the receipt didn't list it as non-refundable, I went to return it. I had opened the box only to check the plug type--a reasonable step given the time-sensitive situation with our work schedules and childcare needs. I walked into ACE asking to return the item and was immediately met with a dismissive "NO" from Sherri. Even after I explained it was unused, she was apathetic. She insisted they don't accept returns on that item regardless, telling me, "You're just gonna have to keep what you bought... I'm sure you'll eventually use it." She seemed astounded I'd even ask. Frustrated, I checked my receipt, saw no such policy, and went back in to inquire further. Sherri was visibly annoyed. As a melanated man in my 30s dealing with her combative approach, I couldn't help but wonder if my physical appearance or demographic played into her refusal to provide basic customer service. While I can't factually know her intent, her behavior made that thought unavoidable. At this point, a kind gentleman named Rick stepped in. While Sherri scoffed and dismissed my request to him, Rick actually listened. He took the step Sherri never did: he scanned the item. **It was, in fact, return-eligible.** Rick called for the manager, Josh, who was also reasonable and professional. After I explained the situation, Josh granted the refund. Josh is a fantastic manager and Rick is a remarkable employee who understands empathy. They get 7 stars each, which averages out the 1-star I'd give Sherri to a 5-star total. To the owners: be thankful for Rick and Josh. While Sherri might have thought she was "doing her job," Rick proved she wasn't doing it correctly. If he hadn't stepped in, I would have walked away thinking the store had an unreasonable policy, simply because she didn't bother to check. I'm not looking to retaliate; the business rating is permanent and I don't want to hurt the rest of the team. But Sherri needs to know what her coworkers did differently. Some customers wouldn't have asked for a second opinion--they would have just walked out and left a 1-star review. I'm willing to give her the benefit of the doubt that it was a bad day rather than prejudice, but she needs retraining on how to handle these situations. Thank you to the team members who actually put in the effort to solve my issue and set the right example. This store is fantastic because of people like Rick and Josh.

When attempting to return a flashlight that I bought the day prior and it was not the one I wanted,…read moreI was denied and was told that they don't refund any of their items unless there was something wrong with it when it clearly states on their receipt " We will fix, replace it or refund your purchase, Your receipt is all you need." Very surprising for a company like ACE.

Reason for the poor review is the persistent rude and obnoxious check out/cashier staff. Too bad…read morereally. The other staff at the store in the aisles helping you locate stuff are far more friendly and helpful. You are no better that your weakest link - improve your customer service at the register. For shoppers, you might be better off going to the True Value store right down the street.

Well stocked, great service. It's one of the largest Ace Hardware stores I've been in…read more Also, lots of knowledgeable folks on the floor that had answers to all my questions.

Toms of inventory including things one did know one needs. Nice folks too. If you need something…read moreit's here!

Super helpful and friendly staff. I was so thankful for their help especially when it was so…read moreobvious I was clueless. I only needed something small but I saw that they had a good selection of everything hardware related. This is definitely one of those gems in a community.

I love this place. So far they have had everything that I needed for my projects. The last time I…read moreneeded vinyl tubing Home Depot only sold a large roll that was packaged so tight it collapsed the tubing making it useless. I just picked up two 4'x8' sheets of wood here at Homeco and they loaded it for me. They have a ton of employees to help me find what I need and free popcorn!

Great hardware store. Super friendly and helpful staff. I showed up one morning for a simple bolt…read morereplacement. The gentleman working hardware that morning basically grabbed mine out of my hand and found the replacement within seconds. I couldn't found it myself but it would have been a 10 minute process. Instead, I was in and out in minutes. They also have a great section of workman's clothes. Highly recommend

Walked in looking for PEX fitting I forgot at large box store 50 miles away. Walts had the fitting!…read moreEmployee was helpful in locating the fitting. They have the store well stocked , organized ... Thanks

Had the roof fail on our RV - roof cap failed and part of it blew away! Went to Walt's and spent…read more20 mins walking through what happened and what we needed to McGiver a fix so we could limp to Albuquerque. Guys where willing and able to help! Highly recommend this place!

Bought a door handle from ebay for my Volvo that was missing a critical part. Oren spent a good bit…read moreof time coming up with a solution that would work. Casey the manager also was helpful in getting it solved. They both had excellent people skills and very patient and friendly. Can not be more thankful.

Purchased a tool box, as I opened at home it showed that it a use tool box that has been use as a…read morestore sample. Went to the store and talked to a manager named Jeff, and he informed the cashier to refund my money and for me to take the use damaged tool box home for free since all my troubles. The cashier and I could not believe his offer I thank him for his kind gesture. As I was leaving the store in front of many customers, the manager Jeff send another employee and he rip the tool box out of my hands, making me look like I was shoplifting. I'm 68 years old and never have been treated like this in my lifetime. I'm really hurt and afraid to go into a Ace store were you could end up in Jail! I have many witnesses including the cashier and will look for a good lawyer to re stable's my reputation in this small town! Shame on you ACE, I'm going back to my old store Home Depot!