Initial visit was positive. The response time was good and Matthew did an inspection and came up…read morewith a treatment plan. The plan and fee paid included follow-up treatment. That's where the problem started. We called, texted and emailed over a 3-week period to schedule the follow up. None of our contacts were answered. There was no follow up. We were surprised at this business' failure to honor their warranty and disappointed the total lack of professionalism.

This is the second year in a row that I had an urgent pest control need. Matthew got here as soon…read moreas possible to exterminate a huge hornet nest in my house. He was thorough and neat and just a plain nice guy. I highly recommend their services.

Awesome, honest company!!! They are professional and courteous and fair…read more This is a family owned and run business, very reliable.

I utilized their services for a wood destroying organism inspection in February-March timeframe…read more Very courteous and helpful. Inspection was very thorough and detailed. A few weeks ago we had reports from someone doing work on our house that we had a potential hornet issue. Brad was very helpful and helped me sort it all out and found it to not be true. Very appreciative of their services and if I ever need pest services will call them without delay.

I am not happy with my experience with Star City Pest Control. To start with the positives, the…read morestaff I dealt with were courteous and professional. However, they did not provide any effective assistance. I moved to a house in which some raccoons had nested in the rear awning of the house, which they had access to due to some repairs that were needed. I called Star City Pest Control, and they told me that they could put in a special door that would allow the raccoons to exit but not return. They told me this would cost $200 plus another $99 for a mandatory inspection. I balked at the idea of paying $300, but when the raccoons got bolder and started to come to my window at night I caved and called SCPC back. Star City dispatched staff for an inspection a few days later. The men who came were professional and courteous, but the inspection was short and pointless since I already knew where the raccoons were nesting and how they were getting there. The raccoons were not present when the men came by for the inspection, and it was annoying to think how easily they could have cleared the whole issue up if they could have just blockaded the entryway then and there. They did not take any measurements for the special door or do anything else productive. I did ask them to look at the attic before they left since the woman on the phone kept emphasizing to me that the inspection would necessarily include the attic. It was clear the men had already concluded that the attic was a non-issue since the awning was not connected to the attic, but I felt gypped and wanted to get my money's worth. I was shocked when I subsequently received the estimate. Instead of the $200 I had been quoted over the phone, the estimate was for nearly $700, more than it would cost to just permanently repair the awning. When I told my neighbors about the estimate, they concluded that the company was trying to exploit the fact that I am female and new to the area. One of my neighbors said he had used Star City Pest Control to have three animals removed for only $150 (SCPC denies this, but why would my neighbor lie about that?). Even if their pricing was not discriminatory, the whole business model felt predatory to me, like they are trying to take advantage of people in a state of crisis and drag out the process to make as much money as possible. Consequently, I decided I would handle the matter on my own, and I am happy to say that the raccoons are now gone. I only wish I had not bothered with Star City Pest Control in the first place; now I am out $99 for absolutely nothing.

These people are crooks they will bill you for not even coming out. I moved their bait stations to…read moresee if they'd even notice and they didn't move. I had to tell them they'd only get paid if they got it from me while they're at the house. They showed up once every 3 months and are now billing me for every month. Absolutely ridiculous.

These guys are top notch!!! The customer service is beyond excellent, I called constantly with…read morequestions and they never made me feel like a bother. They showed up on time and did an excellent job. HIGHLY RECOMMENDED!!!!

From the owner: At All Pest Control & Solutions, resolving pest problems is what we do best. As second-generation…read morepest control operators, our family-owned pest control company is committed to protecting the health and property of our clients using state-of-the-art pest solutions.

Cheryl is the best! We've used many services over the years and she is excellent! Very responsive!…read moreWe highly recommend her.

From the owner: Since 1996 Cheryl has been known in the Pest Control Industry as The Bug Lady. Anything from…read moreroaches to rodents Cheryl can handle!

The worst company I have ever done business with. Go with a…read moredifferent company at any cost. Products didn't work! Plus the discontinue fee is outrageous. Kelly K, I had multiple treatments hoping these products would work. Do yourselves a favor don't use this company.

Was promised a service to help with hornet and wasp extermination and never noticed a difference…read more NOT worth the money and after cancelation received a Collection bill for $279.00. WORST company to deal with. Would give zero stars but had to put something. Customer service is terrible, strongly recommend using another company. I will go back to competitors to receive results.

In August 2023 we prepaid $520 for an annual contract. By visiting their portal, we realized that…read morethey had not been performing the bi-monthly services based on the contract. Their excuse was that they "changed databases and it fell through the cracks." B&C Exterminating is not reliable. Look elsewhere for pest control services.

From the owner: Is your home under attack from termites? Does your business have a persistent pest problem? Do you…read moreneed to inspect a newly-acquired property? B&C Exterminating Inc. is here for you. We provide residential and commercial pest and termite control services in Roanoke with a focus on honesty, integrity, education, and customer satisfaction. When you need reliable results and informed answers, you can always trust our team to provide them. We have over 20 years of professional pest control experience, certification from the VPMA, and multiple recognitions from established industry organizations. We take pride in our high-quality solutions and dedication to our customers, and we don't stop until the job's done right. Contact us today for your free quote!