My husband and I had been trying to conceive naturally for about a year when we learned that I had…read morelow AMH and high FSH, indicating a lower egg count than typical for my age and making natural conception more challenging. We discovered Spring Fertility online and ultimately decided to move forward with Dr. Okeigwe as our provider. After reading the many positive reviews--and now having experienced their care firsthand--we have nothing but great things to say about the entire team. The journey was not easy, and we certainly faced our share of trials and tribulations. Although I often worried about whether it would work, Dr. Okeigwe consistently reassured me and expressed complete confidence that we would be able to achieve a successful pregnancy. I went through three rounds of IVF, and with each round she adjusted the approach, resulting in better outcomes every time. We ultimately needed two transfers, but they led to our baby boy, who is now seven weeks old. The team's confidence truly helped ease the anxiety I felt throughout the process. In addition to Dr. Okeigwe, my nurse, Megan--who worked closely with me from start to finish--was incredibly patient and supportive. I reached out to her on weeknights and weekends, and she always responded promptly and appropriately. She never made me feel uncomfortable or uninformed, no matter how big or small my questions were. The front desk staff was consistently kind, and the medical assistants who handled my blood draws were wonderful as well. I would wholeheartedly recommend Spring Fertility to any family member or friend because of the exceptional experience I had. Thank you for helping bring our miracle baby into the world!

It's been a few years now since I was a patient at Spring, and I want to share my terrible…read moreexperience at this clinic in hopes that it will be helpful to other people in my situation who are seeking compassionate and competent treatment. My spouse and I sought out Spring specifically because they like to position their clinics as experts in LGBTQ+ family planning, and claim to have expertise treating transgender and nonbinary people. My spouse is a nonbinary person on hormone replacement therapy, and it was extremely important to us to find a clinic and a doctor with some experience treating trans people. We were referred to Dr. Dovey as the clinic's "LGBTQ expert," and I went into my first consult with her having high hopes for a good experience. During that consult, Dr. Dovey misgendered my spouse every single time she referred to them. To give her credit where credit is due, she would correct herself, and then misgender them again two sentences later, correct herself, and so on and so forth. At the point at which someone misgenders you ten times in a row, you really start to wonder if they are even trying to get it right, especially when the person in question is supposed to be the organization's "LGBTQ expert." Dr. Dovey also proposed a lot of unnecessary measures with regards to my spouse, like stopping their hormone treatments to collect even more genetic materials from them (when they had already cryopreserved more than the recommended amount of reproductive materials prior to the beginning of their transition). Ultimately, it felt like Dr. Dovey didn't actually care about trans people, understanding trans experiences in medical settings, or my spouse's individual experience at the clinic. My spouse had a range of experiences with other staff at the clinic, from being gendered correctly to other people misgendering them. Not a particularly great sign from a place that is supposed to be "good" about trans issues! Even so, we might have tried to stick with Spring, but they also messed up pretty badly in another area. Like many people who wind up in fertility clinics, I have some chronic health conditions. Most of them are not genetic and are not genetically transmissible. However, I do have one very rare genetic mutation that results in lower bone density than the average person my age. IF my spouse were to be a carrier for the same very rare genetic mutation, it MIGHT cause a child of ours to experience a similar condition. I want to be clear that in my day-to-day life, this condition does not really affect me negatively and I have no reason to think about it unless I'm discussing my medical history. While we were in the initial steps of our process at Spring, Dr. Dovey and her staff repeatedly communicated to me that they would essentially require my spouse to have a very particular genetic test done (one so specific that my spouse's PCP could not order it and would have had to refer them to a genetic specialist to do so) to ensure that any potential embryos we created would not have this condition. The clinic refused to move forward with our process until my spouse got the testing done, and it really came across as "we don't want your potential child to turn out like YOU." Which, to be honest, felt insulting, gross, policing, and completely unnecessary. It really didn't feel like the clinic's business or call whether we chose to get the genetic testing done or not, but Spring absolutely made it their call. This is what really killed any chances of our working with Spring, and we just quietly dropped out of the process. Spring comes across as a clinic that cares a lot about its numbers and success rates, and a place that doesn't have a problem throwing up roadblocks for people whose health conditions might possibly impact how good their numbers look. For chronically ill and disabled people, this kind of vibe essentially sends the message "we don't care about you and we don't really want to treat you." At least, that's the way I felt after my experience at Spring. People and organizations can change, and I hope that in the years since I attempted to be a patient there, Dr. Dovey and Spring have improved. In fact, I know people who have had positive experiences with Dr. Dovey and Spring! However, based on my personal experience of this clinic, I can't recommend her as a practitioner or the clinic as a safe space for trans people or chronically ill and disabled people. If you belong to one of those groups, do your research, interview clinics and ask about their training and experience with these patient populations, and go from there -- but don't go to Spring.

This clinic used an egg donor to create me. When I developed severe health issues, my mom called…read morethem to ask if they were in the family history. RSC refused to help, saying that they don't keep records (and unfortunately, donor conception clinics are not required to do so anywhere in the USA). It turns out that related issues ARE in the family history (NOT known at the time of donation, so they weren't in the records my parents received, but many years later), but I did not get to find that out from RSC. This endangered my life, and they did not care at all. This could happen to your family too! Please protect your children by not using an anonymous donor, so that they have access to ACCURATE AND UPDATED medical information. Nowhere in America are clinics required to verify the medical information that donors report, and they are not required to keep records, so you MUST do that work for your family yourself by choosing an open ID or known donor. Then even if RSC refuses to help you, you can keep your child alive and healthy. Their doctors are great, at least in my family's experience, but their ethics and their approach to donor conception are not.

This place is terrible now. They are cashing our checks and not applying the money to the account,…read moreand then indicating via bill a past due. I think they merged several times now or have other companies handing billings. This ain't the old rsc unfortunately. This review is of their billing. We are not commenting on the doctors.

As a Black woman, seeking excellent healthcare has always been stressful. We are treated…read moredifferently, and I've always had to fight to get proper health care. At first, I was so nervous about this procedure because I hate needles, and I didn't know if I would be treated like a human being. I've wanted to freeze my eggs for a while because I haven't found my life partner yet. So, I wanted to make sure that I had options for my future. Thank you to everyone at Oakland Spring Fertility for giving me such a fantastic experience. But, I especially want to thank Dr. Okeigwe for guiding me through the process of freezing my eggs. She's a GEM, and it's so rare to find a Black fertility doctor. I was and still am ECSTATIC that she was my doctor! She took such great care of me, and I was informed every step of the way of who, what, where, and why of everything I needed to know. Dr. Okeigwe even helped me heal a trigger. I had an abortion when I was 20 years old, and unfortunately, the doctor and nurses treated me like an animal and pinned me down while they did the procedure. So from there on, every time I went to an OBGYN and put my legs up, I would go into shock from that experience. I never thought that trigger was going to be healed. But, because Dr. Okeigwe listened to my story, answered all my questions, and equipped me with all of my options, the trigger began to go away. It got to the point where I would come in for a check-up, and we would laugh, and before I knew it, I was already lying down, looking up at all of my eggs progressing. This is why representation matters, and I know for a fact that I would not have received a better experience anywhere else. Give this woman a raise and hire more diverse fertility doctors!

I thought the doctors were good and thorough and new what they were talking about but no one else…read moredid. They also would not tailor the experience to you. For example- i did not need a bunch of the genetic tests but not inly did I have to have them done but dine with a specific company. I also had to speak with a specific therapist they contracted with which screams kick back to me and was really expensive. There are alot of ways to have therapy and I would not be surprised if many people with fertility concerns already have a therapist. Similarly I work at a hospital and do not need training on how to use a needle but there is a required course on it. The biggest issue I had was no one but the doctors new the plan. So when you call in for refills they may be reading off an algorithm and have no idea what you need and do not need. I transferred care to a different fertility clinic and had a much better experience and they also had all sorts of discounts for self pay patients, would have as much done by your insurance as possible ( like having an in network person order your labs or do your ultrasounds) and since it was a larger location they were doing alot of research. Once again the doctors are great but the rest of the team and/or the algorithm they use to treat you was not.

I've been seeing Nicole Gonzales at the Oldershaw Clinic for 3 years and couldn't recommend her…read moremore! As a "geriatric" IVF patient going through the process for the first time, I felt very overwhelmed and uncertain. Nicole has helped me make sense of complex info from my clinic, OB, and other providers, and supported me with diet, supplements, and holistic care. Nicole's expertise, warmth, and levity have been invaluable. She guided me through a successful retrieval, transfer, and pregnancy, and now I'm grateful for her support as we are preparing for baby #2. I've also seen Autumn and Blair, who are both wonderful. The entire team is caring and skilled. If you're looking for thoughtful, expert fertility support, I wholeheartedly recommend Nicole and the team at Oldershaw. I'm a big fan!

The guidance, unwavering support and loving care that Nicole provided me over the last six years…read morehas resulted in the arrival of my beautiful four month old baby girl. Nicole's extensive knowledge of eastern and western medicine paved the way for me to become a mother, I will forever be grateful . All of the amazing yelp reviews here paint a beautifully accurate picture of how the Oldershaw clinic changes lives for the better and makes dreams come true. As we navigated a challenging medical world, Nicole translated, explained and eased fears along the way. I'll spend the rest of my life in awe of the mountains Nicole can move.

Our experience with Spring Fertility was disappointing from start to finish. We came in hopeful,…read morebut quickly realized this clinic was not the right fit for us as a same-sex couple. We've spoken with multiple people who have used their services, and the feedback is truly mixed--some had good experiences, others barely satisfactory and some were REALLY BAD. Unfortunately, ours fell on the negative end. If you are a heterosexual couple, you may have a smoother experience. However, as a same-sex couple, we did not feel welcomed or supported. We've since connected with five other LGBTQ couples who shared very similar concerns, which says a lot about a pattern rather than a one-off experience. Our doctor, Dr. Nam Tran, came across as arrogant and condescending which has the same tones in some of the other reviews on this platform. At multiple points, we felt like we were wasting his time rather than being valued patients during what is already a very emotional and vulnerable process. He was late and then proceeded to say he has another appointment and we didn't get the full time. We constantly had to call the clinic because they don't call back after leaving a message from the previous week. We always were on time for our appointments and were always delayed to be taken in. While the clinic may now have an LGBTQ staff member, that alone does not make the environment inclusive or affirming. Our experience did not reflect meaningful change or genuine understanding. We ultimately decided to leave and seek care elsewhere, which was the best decision for us. For anyone considering this clinic, we strongly recommend doing thorough research. There are lawsuits filed in 2025 in California alleging negligence and embryo loss, with concerns raised about prioritizing profit over patient care. These are serious issues and worth looking into before making such an important decision. We would not recommend this clinic to LGBTQ couples seeking compassionate, respectful fertility care. YOU HAVE BEEN WARNED AND ADVISED of this company! Take your business and $$ elsewhere where you are respected of your time and your self worth. https://www.dailyjournal.com/article/384511-venture-capital-s-role-in-ivf-clinics-under-fire-in-lawsuits

My DR performed my egg retrieval while I had an 11.4cm cyst and didn't warn me before…read more I'm including a picture of my MRI so you can see it for yourself. The white blob you see? That's my cyst. It took up my entire lower abdomen and they performed my retrieval anyway without ever mentioning it to me, despite having daily ultrasounds. Initially, after my retrieval, I was in excruciating pain when I walked, slept, etc. When I called, they told me to take Tylenol. I felt like I had a bowling ball on my pelvis and cried almost every day. This pain lasted until my cystectomy months later. After the retrieval my doctor flippantly mentioned I had a cyst, made it sound like no big deal, and encouraged me to do a second round. She had me order thousands of dollars in medication and come into the office before telling me I actually needed surgery first and couldn't proceed. I had to throw away all of the medicine. They should have never performed my first retrieval and they certainly should not have encouraged a second. I now question every medical recommendation I receive because of this experience. Be careful when coming here for your fertility needs. The picture speaks for itself.

Really hoping for a change at RMA SF ( RMA Palo Alto is much more organized). Those reading, prefer…read morePalo-alto if possible. Facility Hygiene: There were swabs on the floor where blood work was happening. This is a significant concern for cross-contamination and medical safety. Restroom Standards: The washroom was notably unhygienic and appeared to have been overlooked. Nursing Care: I found the clinical care to be lacking in thoroughness. The nurse assigned to me appeared disengaged, as if completing tasks with minimal effort. Clinical Accuracy: Most concerning were the significant errors in the calculated numbers provided by the nurse. The discrepancies were large enough to raise concerns about the accuracy !

I left this fertility center because I came to have no confidence in Dr. McQueen or her staff. I am…read morea 50 year-old female that came to this clinic with two highly graded remaining euploid embryos. I was repeatedly given instructions by nurses that were wrong or conflicted with orders the doctor had entered into the patient portal. I was told to get blood tests that I didn't need because I was on another medication. I wasn't told about a certain test I could have gotten from my general doctor so I ended up being out of pocket for it. Complained to Dr. McQueen. Did not improve. I was given the wrong directions on how to administer two different medications during my FET cycle. And this happened after I complained to the doctor and she acknowledged my experience. She even told me that I should rely on the patient portal and not the communication portal from nurses. Who would assume they were being given wrong information and then know to check what the doctor ordered??? Utterly ridiculous failure to take responsibility for incompetent staff. I went to the Danville location for an ultrasound one week during my cycle, and they mismeasured (NP named Doris) the thickness of my uterus and made me worry that I wasn't progressing. The doctor's solution was to make me drive all the way to San Francisco to have her do it again when clinic staff in Danville should've done it correctly the first time. In addition to this, the two times I met the doctor, she was impersonal, rushed, and barely engaged me about anything. Mid conversation on the communication portal I'd be handed off to a nurse. Really felt like just a number or worse, a credit card from this doctor. On transfer day she didn't even know the sex of my embryo. Belted out instructions on her way out the door! Add to that I was told to get an expensive consultation and cardiac test merely because of my age (that I had basically already done at a previous clinic) and told to do so at the very last minute which delayed my cycle because of the late information. When I repeatedly contacted this clinic to ask why they hadn't told me about a $500 charge they never got contacted me back. Suffice it to say the transfer was unsuccessful and I will always wonder if it's because of the general negligence of the clinic on a repeated basis. I'm now put to the expense and trouble of having to change clinics again because I don't trust these people to touch me again. Just horrifically disappointing and I would never recommend anyone to this clinic. No one needs to be stressed out when they're trying to get pregnant. Doctors are responsible when their staff gives out bad information. And when it doesn't improve when you tell the doctor multiple times, it's the doctor's fault. Dr. Morin, director, do better running your clinics. (I'm sure the clinic will respond that they can't respond because of privacy laws. They give that canned answer on every review, and use it to avoid responding to people's substantive concerns. To staff: coming from an attorney, that is a BS response and responding on that level doesn't entail revealing any confidential information. Believe all of the reviews about the disorganization of this office and avoid it like the plague.)

If I could leave negative stars, I would…read more I've endured A LOT of medical trauma and BS over the years, but the surgical consult I had with her is one that literally still haunts my dreams more than a decade later. At best, I can say that she's not a trauma-informed provider and seems to be a stereotypical surgeon with zero bedside manner and an ego the size of Canada. At worst, it seems like she may not actually care about her patients at all beyond seeing them as potential stats with which to bolster her career and her own self-image. My experience with her was truly loathsome and I don't wish one like it on any other patient. It took five more years of excruciating pain and going to another KP district, out of her sphere of influence, to get the care that I'd needed for 20 years at that point. To that surgeon, it was perfectly obvious that I needed surgical intervention. All was explained by the crap she later hauled out of me. It took a surgeon willing to be curious, to listen, and to believe what she was hearing. Eve Zaritsky did not have any of those in her at that consult nor in the communication that followed; she was nothing short of a cold, abrupt, impatient, gas-lighting troll. Far from being a healer, she did damage to me that day and later refused to take any responsibility for her words and actions. Suffice it to say, I'm not a fan.

My appointment with you is burned in my mind forever. I came to see you, and I had gained 50 pounds…read morefrom taking prednisone to fight COVID. I literally almost suffocated to death. You didn't wait until you were out the door to "sigh loudly" and actually utter "ugh" You can be a "runner", like "queers" and still psychologically destroy someone. That memory will never ever fade. "Ugh" Go "f***" yourself.

I highly recommend Dr. Cheruba Prabakar…read more Over the last two years, she has helped me navigate everything from future fertility decisions after having three children, to breast cancer risk given my family history, to now exploring hormone replacement therapy and all of the nuances that come with it. What I appreciate most is that she takes the time to look at the whole picture. When needed, she's connected me with other specialists and helped me build the right team so I could make informed decisions with confidence. I've sought information through various third-party women's health companies, but none have come close to the depth, thoughtfulness, and individualized care that Dr. Prabakar provides. I'm learning that HRT is rarely straightforward, and what will set her apart is how carefully she reviews my history, symptoms, and bloodwork before making recommendations. Her bedside manner is warm, knowledgeable, thorough, and never makes me feel rushed. As a physician affiliated with Northwell Health, she brings a level of expertise and professionalism that has given me tremendous confidence in her guidance. Private care is certainly an investment and a luxury for most, but I genuinely believe Dr. Prabakar saves her patients significant time, confusion, and heartache by helping them make thoughtful decisions from the beginning. I leave every appointment feeling informed, supported, and confident in my next steps. I feel incredibly fortunate to have her in my corner.

I had my baby in 2024 at 38 years old and experienced severe postpartum depression afterward. It…read morewas very dark, and I was not in the right state of mind. After about four months of struggling with PPD, I made the decision to pursue permanent birth control a decision I now deeply regret. I was told by Dr. Cheruba Prabakarthat my tubes could not be tied and that they had to be removed. During the consultation, she asked if I wanted more children. At the time, while clearly struggling emotionally, I said no. She stated that since I was 39, it was a good age for this procedure if I did not want more children. I understand that the decision was 100% mine, however the state of mind I was in was not capable of making a life-changing, irreversible decision. I strongly believe that when working with women -- especially postpartum women -- it is a physician's responsibility to recognize warning signs of postpartum depression and emotional distress and to implement safeguards in their practice. What I needed at that time was help and support for my PPD, not a permanent procedure that altered my body forever. Instead, the process felt quick and not thorough. There was no screening for postpartum depression, no encouragement to wait, and no discussion about how temporary emotional states can affect long-term decisions. Now, three years later, I am 42 years old and desperately want another child. Time is running out. I am now facing IVF, with no guarantee that my insurance will cover it since this is considered a decision I made for myself. My eggs are older, the odds are lower, and the emotional and financial burden is overwhelming. I wish there had been more caution, more counseling, and more time given before moving forward. I also hope that by sharing this experience, changes can be made so that another woman in a vulnerable postpartum state is not placed in this position. I am beyond sad and angry about my situation, I wish i could of tide my tubes and maybe reversal would of been an option now there is nothing absolutely nothing i can do. and time is running out.

I cannot say enough wonderful things about Dr. Chen and his team. From my very first appointment…read morethrough surgery and recovery, he was incredibly kind, compassionate, and attentive. I underwent a myomectomy for fibroids and endometriosis, and as this was my first surgery, I was very scared going into the process. He took the time to truly listen to me, answer all of my questions, and make sure I felt informed, supported, and comfortable every step of the way. His bedside manner is exceptional. He is not only highly knowledgeable and educational, but also genuinely caring. He helped me advocate for what was important to me both in surgery and during recovery, and I always felt that my concerns were heard and respected. What stood out to me most was how available and responsive he was. Whenever I had questions or wasn't feeling well, I was able to message him and his communication was always prompt, thoughtful, and reassuring. That level of support made such a difference during a very vulnerable time. I truly felt cared for throughout this entire experience. His kindness, understanding, and the overall quality of care I received were more than I could have hoped for. Everything turned out so much better than I imagined, and I am so grateful to have had him as my surgeon. I would recommend him without hesitation.

After years of "unexplained" infertility and four failed IUI procedures, it was a breath of fresh…read moreair to meet with Dr. Chen. From the very beginning, Dr. Chen listened to my medical history--heavy periods, pain, and GI issues. He was affirming and said it sounded like endometriosis. He was extremely knowledgable, calm, reassuring, and even walked me out to the waiting room--a small, personal touch that I've never experienced with another doctor. Dr. Chen performed my laparascopic surgery in December 2024 and confirmed/excised the endometriosis. I still moved forward with IVF, but I only needed one cycle and do feel like getting rid of the lesions and constant inflammation was a major factor in my getting pregnant. Just two more weeks until we meet our daughter!

I can't adequately tell you how great Jen is. She takes very kind and thorough care of me every…read moreweek and I look forward to it so much because my job is taking care of people, too. She specifically works with women and women's needs. I'm seeing her to balance my hormones and prep for peak fertility, but she also helps me with any other issues I have each time I come in. She also helped me get on a useful herbal tincture that is helping me with my iron/blood, and suggests all manner of useful self care aids for my health. Not only that but her location is peaceful and comfy, and she is a gem herself. Jen's personality is warm and approachable, kind and she has a nice sense of humor too. Thank you for what you do Jen!

Jenny is amazing! I have seen her for multiple aspects of my fertility journey including egg…read moreretrieval, natural conception, pregnancy, trying to induce labor and have had undeniable results since starting acupuncture with her. She has also helped tremendously with random little things that pop up from week to week like migraines, sinus inflammation, facial discoloration/melasma. I cannot recommend Jenny enough and treasure my one hour a week of acupuncture sessions with her!