Not very good customer service. They would'nt replace items that came to me in packaging that was clearly bloated and when opening it you can smell the weird gas. They said it that was normal and would not let me exchange/return them. Also before that, I pushed back the date of an upcoming autoship and they still sent it to me after I changed the date and charged me.. read more

WORST PET COMPANY IVE EVER DEALT WITH. Do not use for anything at anytime. My dog needed pills they took 2 weeks to arrive. Customer service??? NOPE, they are terrible across the board. TRY SOMEONE ELSE.....ANYONE ELSE. read more

Purchased items from Allivet on line. Received an insane number of follow up and promotional emails. I hit "unsubscribe", called and emailed multiple times asking to be removed from all communication. It's been weeks and I'm still being spammed. Not worth shopping there. read more

We order a prescription product for our dog. The delivery took TWO full weeks for us to obtain the prescription. Multiple phone calls and messages became extremely frustrating. We tried this company one time due to their lower prices but it was NOT worth the aggravation. We will not be using Allivet again. read more

Deceptive pricing. Suck you in w/Autoship big discount on 1st order. Went to cancel Auto on 2nd, they offered 40% to stay, no where did it say there was a $ limit on the discount. Saw total, placed order only to get an updated invoice where they took away the 40%. Called right at 8 AM on Monday (orders placed on Sunday) and gee, they can't cancel the order. Will not do business with this company again! read more

Absolutely awful experience at every step. Originally ordered Simpirica Trio for my 3 dogs on 6/5/26. Had a nightmare of a time trying to get the order to go through on Tractor Supply's app and was finally successful. 6/6/26 received email stating order was cancelled. Called the number on the email, was on hold over an hour and had to disconnect. Figured I would try again the next day. 6/7/26 before I had a chance to call, received another email that the charge to my card had been reversed. Called immediately and sat on hold for 2 hours. Finally reached a rep that couldn't help because I needed to call the online pharmacy and not the number that was provided in the email. Called the pharmacy number, spoke with someone who spoke broken English with a very heavy accent, that a duplicate order had been placed and that is what was cancelled. Was also told that my vet had not responded to their requests for thr prescriptions. 6/8/26 Called vet. Vet said they hadn't heard anything from anyone regarding a prescription request. Called pharmacy again and was told they would reach out again. 6/9/26 Called vet; they hadn't heard anything. Called pharmacy; was told they were having "difficulties" reaching vet. 6/10/26 decided to manually upload and email scripts. 6/11/26 Called pharmacy. No update available. 6/12/26 received email that scripts were approved on 6/10 and order would ship in 24 hrs from the 10th. 6/13/26 order still showing in processing. Called pharmacy and was told order will ship Monday. I expressed my disgust and cancelled autoship for future. I will never use Allivet for any pet need again. Please get your meds elsewhere unless you don't mind arguing with someone in a foreign country and don't mind waiting weeks for something to arrive. read more

ALLIVET SELLS EXPIRED PRODUCTS Allivet sold me expired meds for my cat. My cat drooled and vomited after taking the meds because I did not check the expiration date. When I called Allivet to complain; they said I had to wait 24 hours for them to escalate my complaint. They said this AFTER they received photos of the expired products they had sold me. DONT SHOP AT ALLIVET. read more

Allivet - EXPIRED DIAGEL SOLD TO ME IN MARCH 2026 THAT EXPIRED DECEMBER 1, 2025. MADE MY CAT VIOLENTLY ILL - Pet Stores Near Me - Miami Lakes, Florida

Screwed up my order twice now. 1st order was delayed , then second order was refill of first... submitted on Monday. Wed am I checked status and still show pending. called them right away with status report. And when all said and done, figured out they sent order into another vet. Mind you this was a refill order! Finally have vet approval on Thursday pm. You would think it would go out that day since I had complained and they put rush on it. Friday at 11M I now see label produced for USPS to ship., and by 2pm order says shipped by Allivet. saturday am still shows shipped but USPS has not received yet? Now I call and they say they don't ship on weekends... So package says shipped on Friday pm means they produced label and warehouse fills for shipping, not that it shipped. Now told sitting at warehouse to be picked up by USPS ON Monday so won't get til Wednesday. 9 days after first submitting refill order. Horrible customer service... no one thinks ahead. My dog is suffering with allergies and will have to wait another 4 days due to no one looking out for rush package... this is unacceptable to me. Watch out folks, they may have decent prices, but their service sucks. read more

See all

I was having no success getting my pups medication in blister packs from any other online pet pharmacy. ALLIVET not only got the medication in the form I wanted, they went out of their way to get the prescriptions immediately from my vet and delivered the correct medication to me the next day. I WILL ONLY USE THIS PHARMACY in the future. Not Pet Meds or Chewy's made any effort to obtain what was needed. read more

I had to select 1 star to post but would give 0 stars. Do not use. They failed to contact me that my pet meds were on backorder. When I called 2 weeks after placing order and receiving approval I was told it would be an additional 4-6 weeks. I am never doing business with this company and would not recommend them to my worst enemy. read more

Allivet continues to market to me with direct mail and email even though I closed my account with them last June when my dog died. I've contacted customer service multiple times and they assure me I will not receive any more emails. Today I got another email telling me my deceased dog is due for a prescription refill! I am beyond furious and will tell anyone and everyone I know not to use this company. read more

Terrible service.. They use some 3rd party India based call center that don't understand anything you say and are very hard to understand because their accents are so bad. The only way to order prescription is to mail in your prescription because they cannot comprehend how to call your vet during business hours since business hours in India are not the same as the US apparently. read more

Didn't communicate that meds were out of stock. Took forever to turn around script and then not ship. I had to look online to find it hadn't shipped and called. Not in stock. I started process 2 weeks before running out. Now I have two days of meds left and a snow storm is coming so my poor cat may not recover due to their lack of communication. Horrible experience. Never again. Do not use. Find someone else that will communicate like chewy. Chewy always communicated up front. read more

I found it impossible to stop autoship and they did not respond to my email so i was forced to buy an expensive item. I will not buy from them again. read more

Horrible company. They ship "auto ship" well before the due dates and (like 7 months early on an annual shipment) , thus delivering medications that will be expired before they can be used. They refuse to cancel orders, even when called before goods are shipped and will not refund money for orders not wanted. We were out MANY hundreds of dollars with their scams. Their posted return and refund information on their website is not at all true. Run away from them. There are other reputable companies, with totally comparable prices, use one of them. read more

Don't know what has happened to this pet pharmacy but I'm done trying to get my dog's scripts filled here. The last was June 9, 2025. The customer service person taking my order did not understand the term "refill" or "re-order" for my request. I have been ordering the same items for years, they confirm account information as soon as they answer the call, & I've never had a problem. I stopped using the auto ship about a year ago & reduced the order to 30 days bc my dog is 15 y o & I don't want to have a lot of unused meds. My last order (should have been, as usual, filled for 30 days, almost $100/mo) was filled as 1 pill for each of 2 scripts. What I received will last one / two days! Is there no quality control? I called as soon as it was received, considering I was almost out of meds - no apology, no credit for shipping charges, nothing. Consequently, that is the last order I'll be placing w Allivet. Goodbye Allivet. read more

I have been waiting 2 weeks for my sick pets medication.I got an email the medication was shipped but no tracking number was provided. I called the following day and the rep insisted the order was shipped however due to a system error the tracking number was not available. I then called again 2 days later and the rep said the order had not yet been shipped due to a "system upgrade" and they had no idea when it would ship . It has been 2 weeks and my sick pet needs her medication. RUN FROM THIS COMPANY WHO HAS DONE NOTHING BUT LIE TO ME !! read more

This place is very dysfunctional! First of all when I requested my medication, I got two different emails from two different locations with two different order numbers to send my prescription to two different addresses, one in Nevada and one in Florida, so I should have known better than to proceed. Then they had all kind of issues trying to fill my medication. I would call when Customer Agent who would tell me they had to contact my vet, then minutes later the second one told me would say everything was resolved. Then two minutes later received a new email to contact them, and these people had no idea the issue was resolved and were telling me they were trying to contact my vet again. Then a supervisor emailed me and said he would FEDEX out the meds, and two minutes later another email and I would call and nobody knew anything about a supervisor shipping the order FEDEX. This one was telling me they had to contact my vet again. RUN FROM THIS SCREWED UP DISASTER AND GO TO CHEWY!! read more

I placed an order with Allivet a few months ago and paid $39.45. After realizing my order never arrived, I checked into the shipping confirmation details and this is what I found: Tracking Number: 200190289451663222287 "Label Created, not yet in system A status update is not yet available on your package. It will be available when the shipper provides an update or the package is given to USPS. Check back soon." Months have gone by and I have yet to receive my order and the USPS has yet to be updated with the shipment. Basically they never bothered to ship my order. After contacting Allivet to let them know I had never received my order they responded by giving me a $15 store credit. 1) Why would I be content with a $15 store credit after spending $40 on medication our cats never received and 2) Why on Earth would I trust placing another order with them while they never bothered to ship my previous order? Take a look at their other reviews!!! I wish I had before trusting this company with my money and cats' medication! Buyer beware to steer clear of this sham of a company!!! read more

This is a very unprofessional company. They are slow at shipping meds, blame the vet for not giving RX (when they did 2 times). My vet has said she has nothing but problems with this company. At the time of writing my dogs life saving heart medication, is still being held up over 2 weeks after it was supposed to ship. I have called 2 separate times to get my dogs meds shipped and was promised they would ship next day... they have not. I will be switching pharmacies after this debacle and it's not even the first time this has happened with them. read more

My dog recently passed away. I contacted Allivet about returning my 2 recent unopened autoship orders. They said they could not accept medication, but they gave me a 100% refund on these orders. read more

I'd give a zero if i could. I ordered Simparica for both of my dogs and got a response that my vet didn't approve it because my dogs hadn't been seen in 6 years. I switched vets 1 year ago, My older dog has been seen twice and my little guy had surgery this year and last. So, I'm not sure what's going on with them, but their claim is untrue. Would not recommend this company. read more

I ordered my 2 dogs Simparica for heartworm/flea and ticks on 10/31/24. It 11/12/24 and I still haven't received the product. They only accept RX if they are able to contact your Vet directly or by snail mail. If they are not able to get in touc with your vet they put your order hold until you mail it to them. Is this 1980? I emailed the RX but they wont take it. I have to print it and mail it. Who knows when they will get it and process the amount of mail they must get. Never, never, never again! read more

RUN RUN RUN! DO NOT USE THIS COMPANY. After waiting and waiting and waiting I finally got a representative and was told that I cannot email in my pet's flea prescription. It has to come from the vet. I can send it via Fedex or USPS. You would think I was trying to get narcotics. read more

I can't say enough BAD THINGS ABOUT ALLIVET, of 14540 NW 60th Ave, Miami Lakes, FL 33014. I am very surprised that a company as terrrific as Nutramax Laboratories - the people (Nutramax) who make the #1 dog joint, liver, probiotic, and behavior supplements in the world - refer clients (on the Nutramax website), to a company as unscupulous as Allivet. Our experience with Allivet was awful. Allivet was unresponsive, not timely or professional, inefficient, and at the end, when our dog would not eat the supplement that we purchased from Allivet, Allivet would not refund our purchase price on the opened bag (we attempted to feed our dog 4 of the 75 supplement chews from that bag), even though the supplement manufacturer offers a satisfaction/money back guarantee. I wish I looked at the other Allivet reviews on Yelp, before making a purchase from Allivet. BUYER BEWARE! I believe the people at Nutramax Laboratories should revisit their practice of referring their (valued) clients to Allivet, as Allivet may well destroy Nutramax' best clients. Wow, Allivet must be really bad, to have 5 of 5, one-star reviews on Yelp (all follow a very common theme). Watch, it will take Allivet a few days to have Yelp deluged with factitious, favorable reviews of their abysmal business. read more

Update. After many calls to this company about delayed shipment I was told my money would be refunded but I will still get the meds for free. Well made this review and the very next day got email saying my order was cancelled and I would be receiving nothing. Once again trash company. Go use PetMeds way better customer service. read more

I don't know what is going on there, but a prescription was due out on January 31 and still hasn't arrived (2/08). The answer I received from them is that they have a new processing system but can't tell me anything else about when it may arrive. If you're waiting on medicine from a pharmacy, this is a poor way to treat a customer. read more

I have given them so many chances after messing up my order to do business with them but overtime there is an issue. When they have tried to get a vets confirmation they will not follow up with the vet. Several times they kept contacting the wrong vet after repeatedly asking them to delete the old vets office. At other times I would be waiting for weeks to find out that they were requesting a vets confirmation via fax to the wrong number and never bothered to verify that the fax was incorrect. My dog has heart issues and I am done with them. Once they know they messed up they cant seem to be able to have it shipped over night it will take 3 more days. They are just terrible. Their prices are comparable to other rx's so go else were. read more

I have used this company for years for such items as flea medicine, heartworm medicine, etc. They have always been the least expensive of the pharmacies out there. But I will never use this company again. My dog has congestive heart failure and requires several medications to stay alive. Two of these medications that are quite expensive were ordered from Allivet at a very affordable cost. I allowed several days before he was out knowing there could be a vet delay. When I didn't get a confirmation shipping email within a couple of days I looked to see what the issue was. I assumed it could've been my veterinary office, but it was not. They simply had not shipped the products. This was a Friday. When I called them, they said that there was no one at the facilities over the weekend and the medication would not ship until Monday. I am shocked that these people have the lives of animals in their hands selling medications that are life and death for our loved ones but they do not have any workers over the weekends. This is a retail establishment and they don't do weekends! now I get a message saying the product just shipped today and will not arrive until Friday. My dog has been without his medication for four days and now will have to wait another three days. Completely unacceptable and they will never get a dime of my business again. I would rather pay full price at my veterinarians office than to make my dog struggle to breathe because of this unprofessional, unethical business. read more

They were late over a week and promised every day it would show up and does not! DO NOT USE!!! Your furbaby will not get the medication or it will be weeks late you can not depend on them. My boy needed pain meds and they never showed up I had to call the vet on a holiday weekend to get a new prescription filled in a full panic Def don't use them. I would give a negative star if I could read more

I sent a prescription that was covered for 2 refills. The 1st one was delivered and the 2nd was never delivered. They charged me for the 2nd one, and when I called they said it's still waiting for the prescription. It's obvious they lost the prescription but didn't admit it. Customer support is bad, too. read more

Allivet continues to charge my credit card for auto ship. I have told them multiple times the medications are no longer used by my dogs. I cannot cancel the auto ship and they ignore my requests to cancel. They continue to charge my credit card for these auto ships and contact my Vef. My Vet declines the request but they don't remove the charges from my credit card. It has gotten so bad that I had to lock the card to prevent them from fraudulently charging me. The system doesn't allow me to remove the card because it's attached to an auto ship. I have tried to cancel the auto ships but the system doesn't allow me to do that either. No wonder they push the auto ship discount. Once you sign up for auto ship you cannot cancel. I have reported their fraudulent activity to my credit card company and the BBB. Do use this unprofessional scam company!!!! read more

Very poor customer service and pricing practices. Hard to get them to do what they claim they will do. Hard to cancel or change orders. Record all correspondence and use your credit card company for disputes. read more

Allivet has terrible customer service and are illegally charging sales tax on prescription drugs in the 48 states where doing so is prohibited by law. Plenty of other options out there. read more

purchase you pets medication for a given price and when you check your credit card its 10% higher then the price on the cost of medication statement. talked with my vet and he said hes is not going to keep writing prescriptions as i should go back to chewy like before a few dollars more but "no bs" at least chewy sends fedex where there folks us usps and its thrown on the lawn. i see people are complain about autoship. how can you be charged for something that has not been renewed. not every deal is a honest deal as someone see a way to suck a few more buck out of the cistomer. maybe the irs should investigate these people read more

I agree with previous reviews. Very difficult to cancel autoship on my dog's medicine. He was diagnosed with cancer and does not tolerate the Simparica Trio. I put his order on hold and 6 months later I get an autoship and charge on my credit card. I call to return this medicine which he cannot take and they will not accept it back and only offered me a $35 refund for a $102 charge on my credit card. Very difficult to deal with this customer service. read more

If you're pet really needs his meds DO NOT use Allivet. Allicheap should be their name I wish I'd never heard of them. Took them 2 weeks to get my pets meds which he no longer needed by the time they finally arrived here. They never told me my vet would refuse to confirm either their emails or phone calls. I had to learn that from my vet. Then to make it up they assured me they would overnight vs USPS my order. They didn't. They sent it USPS. Then to make up for that snafu they told me they were giving me a $15 off coupon which didn't work when I tried to use it. I wrote them about all this they never replied back. Like I said you get what you pay for. Allicheap is my name for them More accurate. Shady bunch.Giant waste of time worth neither the aggravation or frustration I had to endure with them read more

This company keeps double charging me. I'm done dealing with this, cancelled my autoship orders and will never use this site again.

I'm joining the train to bash Allivet. I contacted Allivet today to get a copy of my dog's prescriptions so I may send them to my dog's insurance company to file a claim. Allivet said it was their policy not to provide a copy. My vet stated that they do not have a prescription because Allivet sent them a form for my vet to sign to approve the medication. They signed Allivet's form and sent it back to them. According to Allivet, that is their process. I asked them to provide me with that form so that I could submit a claim to my insurance company and the customer rep stated that it was against company policy. I asked why. She said she was not allowed to send it. I stated that it did not make sense. I stated that I wanted to speak to a higher-up. She stated that the escalation team was unavailable because a storm was coming. I called bull and stated that it did not make sense that the higher-ups would not be in the office to handle escalations, especially during a storm, since there were 3 hours left before they closed at 7 pm EST. My family lives in Florida, so I called bull. After several long pauses, which indicated she was speaking to her seatmates to figure out what to say, she reiterated her statement. I stated that this was incorrect and put me to the supervisor. Surprise, there was a supervisor available named Gus. He said he would email me a copy of my dog's prescriptions. Guess what? He did not. So it was clear that it was a means to get me off the phone. I will close my account and not order from Allivet. That is one year of being a customer, not a valued customer. They don't care about the bad reviews either, as there are no replies to any previous poor reviews. Do not use Allivet. Go elsewhere. And no, my vet can't write a prescription to cover those meds at this point because it would be considered back-dating. So thus, at this point, a year's worth of meds will not be covered because Allivet won't provide me a copy of the form that my vet signed. Atrocious. read more

October 20, 2022 - Beware of this horrible company! Had a Horrible and totally unsatisfactory experience with them. I volunteer for a foster based rescue out of Alpharetta, GA and needed some medications because our local vet clinics couldn't get their hands on it. I had used Allivet 10+ years ago for a dog of ours that has already passed and had a good experience with them back then. But now, they are Horrible. I had 2 separate orders going out the first time, had to prod them to get the best price and even though the profile showed who they should be getting the prescription approval from, they tried to get it through another vet who had no idea who these dogs were which made things very confusing. Following several phone calls with people that don't speak English very well, we were able to get the two orders fixed and shipped. So I put them both on auto-order which is supposed to keep the price low but doesn't and was a huge mistake. Went and placed an order on one of the auto orders on the 18th, and both orders went out. I only gave approval for the first order because the 2nd order wasn't due to go out yet for a few days. The thing is, the incorrect second order duplicated the first order which was a total mistake on their part (original order was $92.51 and the incorrect order charged $260.25). I called and it was after hours. So I immediately sent them an email and they said They Couldn't Cancel The Order even though it hadn't shipped yet!!!!!! And the customer representative I was talking to just hung up on me. I will Never Ever use this horrible place again. read more