If you're just looking for day care, I think Dogtown Coconut Grove is fine. Our dog Lilo had fun playing with the other dogs, and we really liked D'aveion and how he handled our nervous dog. Unfortunately, Dogtown did not meet our expectations when it came to our dog's safety, comfort, and health, and our overall experience with staff was disorganized. SAFETY: During her most recent stay, we were informed informed that Lilo got into a scuffle with another dog. We were informed that our dog and a puppy "nipped each other" while playing. I understand that these things happen, but she now has a chunk missing from her ear and will likely have a permanent scar. COMFORT: After the scuffle when it was time for bed, the photos uploaded to Lilo's diary showed that they put her to sleep with a towel on the floor. When I asked the reason, staff told me that they didn't want her to get blood on her bed. I don't know any dog owners who care more about blood stains than their dog having a comfortable place to sleep. HEALTH: During Lilo's first stay with Dogtown, photos uploaded to her diary showed her on the edge of her bed with some poop in the corner. Staff had already left for the night, so she would've been left lying with her poop for 14 hours if I hadn't reached out to management. DISORGANIZATION: We requested our first overnight booking for 6/25-6/30. Booking was confirmed on 6/17 at 6:20pm. Then, on 6/24 at 7:02pm (about 12hrs prior to drop off) we were notified that our booking would need to be cancelled as she had not yet completed a daycare trial. For our last booking 9/18-9/21, on the online forum I had selected 8pm as a drop off time. I was contacted on 9/18 at 2:08 pm and told my selected drop off time was too late. If someone had just reviewed the online forum when my booking was confirmed we could have avoided these issues. For all of these problems, management responded promptly and attempted to remedy the situation as best they could. However, the frequency of issues has been overwhelming. I would recommend the following changes: 1. Carefully check each dog before leaving for the night 2. Be mindful of the photos posted to the diary 3. Review the customer's form prior to confirming a booking 4. Update the website. If you google "Dogtown Coconut Grove" and click "Coconut Grove Dogtown" on the Google listing, you will be directed to what looks like a complete page, including an FAQ section that says "We do not have restrictive drop-off or pick-up times" and "After-hours drop-off is available for members". Surprisingly, this does not match the FAQ tab. read more

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I have been coming here for years to board my Jack Russell. The staff are always very friendly and communicative. They send daily reports with photos of my dog. 5 stars! read more

I don't usually leave negative reviews, but this place has let me down more than once. I've brought my two small dogs here over the years only when I had no other option, even though the price is already pretty high at $135 a day. 1. On one stay, my dog was actually bitten by another dog. The only thing they offered was a 10% discount, which barely touched my $800 bill. It didn't feel like they took the situation seriously at all. 2. They also signed me up for their membership to give me some small perk, and when I tried canceling it a month later, it turned into a whole ordeal. I had to reach out multiple times just to get it taken care of, which was ridiculous. 3. And then recently, I booked a short stay on a Monday and wasn't told it was non-refundable. When I asked for a refund two days later, the owner wouldn't give it and only offered credit. I explained that I've already had several issues with them, but it didn't seem to matter. The lack of transparency was on their end, yet I was the one stuck with the loss. At this point, I honestly regret ever bringing my dogs here. The owners seem more interested in sticking to their policies than actually listening to customers or owning up to their mistakes. read more

y dog really should be the one writing this review because she's OBSESSED with coming here! This is the first dog boarding and grooming encounter my 15 year old Border Collier mix has enjoyed and left smiling! Every time I have taken her to get groomed anywhere else they have shaved her down EXCEPT FOR HERE!!! They dematted her, gave her an amazing cut and left her coat the best it's ever looked. Because of how great the grooming experience was, I trusted them to board her while on vacation. The experience was fantastic! They sent daily updates and pictures which helped put my mind at ease. When I went to pick her up she saw me, turned around and wanted to go back in. Everything about the experience was great. Additional pluses- the staff is warm and friendly, the online booking is convenient, the pricing is reasonable, and the location is ideal. All in all, couldn't more highly recommend read more

Dogtown - Happiest dog at doggie daycare - Pet Groomers Near Me - Coconut Grove, Florida

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Been bringing my boys here for grooming for at least 6 years and have always had a great experience. They're both poodle mixes, so once we found a groomer we were happy with we have stayed faithful ever since! read more

Dogtown - Pet Groomers Near Me - Coconut Grove, Florida

Dogtown is awesome! The staff there are all super nice and clearly love animals. They always treat my dog Papi Chulo so well! Can't recommend this place enough! read more

We love our dog. Like, LOVE. So naturally, we LOVE Dogtown.! We board our little fur baby here when we skip town for the weekend and I dare say our little guy doesn't really want to com back home! They send us photo updates on him daily- so we know he is ok. We also have him groomed here- Bianca and Angelica are incredibly kind to him and are really great. They do an amazing job with any mats he has in his hair and he smells amazing afterwards. Being able to book online is a God send, and when we can't, Frankie at the front desk always fits us in. Pro Tip: On Sundays you can get discounts! Check it out! read more

They were very knowledgeable in my Husky's coat. They recommended what was best for her. It can be scary leaving your dog with someone new. They were so kind and I completely trust them and will be back. read more

Hands down diamonds!!! Greeted incredibly nicely and friendly! If you're dog is new they offer a 50% off discount on your first groom! Can't beat that! Also if you're a Yelper check in and get a free shampoo upgrade also! Great groom, great service and they have a rewards program too! read more

Dogtown - Pet Groomers Near Me - Coconut Grove, Florida

Fantastic experience at this dog boarding facility for my Siberian Husky. He returns happy, tired, and well-groomed. The staff are outstanding--helpful and genuinely friendly. Their professionalism and love for animals really shine through. read more

Natalia, this review is for you! Not to be dramatic or anything, but every time I look into my dogs eyes I feel so grateful. For context, I was the last dog mom to pick up and I was so nervous he would have to stay over night! Copper has severe separation anxiety and does not do well without humans present (hence the need for regular daycare). It was 100% my fault, and I am so grateful Natalia was there to communicate with me and be there for my dog. Natalia, thank you so much for going above and beyond!!!!!! It really means so much to me. And as for the business as a whole, I've had a great experience so far. Everyone is kind, all the ladies at check-in are suuuper lovely, and I'm so happy to be able to bring my dog here! read more

--------------- Although a bit pricey, it is absolutely worth every cent!! Not only am I super overly satisfied with my pups new haircut, but the staff was so friendly and welcoming! I felt so comfortable leaving my 8 month old Cavapoo, Duke, with them. They sent me updates throughout the entire day about what was going on with his grooming. The girl made sure to walk him and was even understanding when Duke did not respond well to their hair dryers. She sent me a text explaining that it was taking a bit longer because they did not want to make my Duke feel uncomfortable with the hair dryer. Duke had a huge smile on his face upon pick up! Staff at dog town is awesome and it is completely obvious that this team loves what they do! They even gave me a discount for my first I will definitely be using them again! Thank you Dog Town! read more

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As a dog owner for over 40 years i have used many dog daycares in that time. I can honestly say that this is the MOST expensive place i have ever been to and will not be coming back. I spent $1000 for my dog to stay 4 days here, I WONT BE BACK. read more

I took my 8 year old Maltese to Dog Town once & they had done a fantastic job. I was very happy with the results! I decided I would take her a second time before Christmas to have her ready for the holidays. My dog was a bit matted because she had been wearing a Christmas pajama for about a week. When I picked her up, they decided to shave ALL THE HAIR OFF OF MY DOG. I mean like the WEIRDEST looking haircut I have ever seen on her. She came back completely red, had so many shave burns, and completely naked. They even cut the hair from her ears all off.... if you know what a Maltese is supposed to look like you would know that Maltese aren't supposed to have tiny ears. It was absolutely horrible and my poor dog was so embarrassed with how she looked that she hid from everyone. The worst part is that I called to speak with the manager and they told me they would write my number down and relay the message and I never heard back from them. It's such a shame because the place is so nice and we had such a good first experience. This is not to bash the company as a whole, but the groomer who groomed my dog. They didn't even make the effort to brush her out, they just decided it would be easier to completely mess her up. I am writing this a couple months later because my dogs ears have still not grown back, she looks absolutely terrible. She is getting groomed now somewhere else and they mentioned what these people had done to her ears and it just upset me all over again. I hope they can find out who decided to do this to my dog and have a better eye on the job their employees are doing. I have attached a picture of how she looked a couple days after this experience. read more

Dogtown - Pet Groomers Near Me - Coconut Grove, Florida

I have been taking my two dogs here for year for a few months now and they love it. The grooming is done really well and they really enjoy playing with the other dogs. Choosing a groomer can be scary- but so far we have had no injuries and our dogs come home relaxed and happy. We also take advantage of their Sudsie Sundays when we can- and get great deals on grooming! We have checked out the daycare and the hotel too- both great services at a great price. We appreciate the daily updates and photos and also the ability to book online. We highly recommend! read more

Used dogtown for their boarding service and the place is ridiculously expensive. Won't be using them in the future

Love this place!!! I've only gone for grooming (three times now!) and they've done an excellent job every time. My puppy is A LOT to handle, but they manage to get the job done. They ask a lot of questions to make sure the haircut is exactly what you like. The cut also includes nail cut, anal glands, and perfume. And the first time you go it's half off at $35! They also offer a rewards program. The staff is amazing, the dogs all seem happy, and the location looks great. Would definitely recommend if you're looking for a new groomer! read more

I recently learned that Dogtown has a new groomer so I took my pups there this past week to see how the experience has changed. The new groomer is very nice and very thorough in the questions she asked. She asked a lot of questions about how I wanted the length of the hair, my preference for how she does the face, tail, etc. Overall I felt a lot more comfortable leaving my dogs with her than with the previous groomer. When I picked the pups up they looked great and she explained everything she did. She also wanted to make sure I thought they looked good and you could tell she was open to feedback. It was definitely a better experience and I appreciate them listening to customers and making improvements to their business. read more

We love Dogtown! It isn't always the quietest place, but we know it's the safest place. I personally recommend Dogtown to all my friends and even strangers! The staff is always so nice and helpful, bonus...I saw they now offer CBD treats for small and large dogs too! I definitely recommend both this one in the Grove and in Brickell! read more

I always love to see all the cute doogs around. Interactive with the office activities. My dog loves to stay there! The staff is super nice cool and easy to work. I absolutely enjoy when the send out pictures of my dog when I am traveling. read more

Dogtown - A Happy client! - Pet Groomers Near Me - Coconut Grove, Florida

Great place if you need doggy boarding. Two of my pups shared a weekend stay and the team did an outstanding job caring for them and keeping me updated. They are both still young (10 months and 2 years) and shiba is skidding but Dogtown did a wonderful job caring for my shiba who is more reserved and just letting him do this thing! read more

I have been meaning to write this review for awhile now. I moved to Miami from NJ and went to about 4 other groomers before I found Dogtown. Not only do they communicate really well on the cut but I can tell my dog Lola is super comfortable with them! I REALLY trust them! Not only do they do a great job but they care!!! With me losing my job with this whole covid-19 lockdown they went above & beyond to help me out!! You don't find businesses that go that extra mile anymore! I highly recommend this place!!! We finally found our Miami dog care!! read more

Dogtown - Lola after her haircut - Pet Groomers Near Me - Coconut Grove, Florida

I would not recommend this place. I needed an overnight for one night. - They cut my dogs nails too short - The pricing says $50/day for boarding; the catch is that one night is two days and it doesn't matter what time you bring them in. So 4pm - 9am is $100 - When I got my dog back he smelled of pee. Not a well-kept facility - Staff is not required to have any certifications or training in dog care read more

the staff at Dogtown took such great care of our Golden! I highly recommend bringing your dog here!!

Warning DO NOT BRING YOUR SPECIAL NEEDS ANIMAL TO THIS LOCATION. They will promise they can do anything and that everyone is trained. It's simply not true. My friend and dog mom is traveling and has a diabetic insulin dependent older dog. After confirming they were able to administer insulin multiple times, they informed her after she dropped the dogs off that they were unable to administer insulin. Thankfully, she has friends who care so I was able to pick up the dogs and I'll watch them while she travels due to a family issue. I called before arriving to inform the staff that someone would be picking them up. Since they were unable to perform the services promised I asked if there was any way my friend could get a discount, or only charged for one day instead of two. The dogs had been there less than 24hours and spent one night there. The staff at the front desk was nice, and said they would speak with the owners. Well the owners clearly don't believe in customer service or doing right by their customers. Not only was no discount provided. I was over charged by $10 (200 instead of 190). They also didn't pack all of the dogs food which included home cooked meals for 4 days and I had to go back for one of the dogs tshirts (remember, I called 30 min ahead). Please rethink giving this location your business. Clearly they cannot be trusted with our most precious loved ones and when they drop the ball they offer no remorse or attempt to make things right. Saw another review that said a dog got loose and ran across the busy street. As a dog parent myself, the safety of my fur baby is everything and clearly this business puts their dollar before our beloved pets. read more

Do not trust this business with your dog. They cut our dogs nail down to the quick and made them bleed. Every nail is cut too short. When we called the manager for help, she said that we signed a waiver that protects Dogtown from any liabilities. They can injure your dog and take NO responsibility. Managment is not helpful at all. Our dog was crying so much and was very distressed when we picked him up. The entire place smelled dirty and like urine. Beware! read more

Amazing and caring staff! This has become a second home to our puppy! He comes home satisfied from socializing with other dogs.

Amazing place because: 1. They are very strict when it comes to vaccines and spay/neutering rules. 2. Staff clearly loves dogs, my dog was relaxed after 9 days in Dog Town. 3. They take good care of dogs, my dog came happy, relaxed and without any injury. No doubt I will be coming back. Thank you Team for taking care of Nala! read more

Left my dog there for boarding over Thanksgiving. They sent us videos, pictures and a status report which eased our worries as as it was his first time in boarding. They were very helpful to my mother who was there to pick him up. read more

This place was amazing I loved it they treated my dog awesome Athena the bully came out of here who is an amazing vibes they treated her super well she came out smelling like a Yankee doodle candle read more

Dogtown - Athena - Pet Groomers Near Me - Coconut Grove, Florida

I've been taking my dog to Dogtown in the Grove for about 2 years, and it has been fantastic! My dog is usually shy but she always comes back more social than she left. The staff does a great job of uploading daily updates / photos to the portal. I highly recommend Dogtown! read more

I took my dog here for her first grooming ever. She recently got spayed and had to wear a shirt to protect her wound, so her hair was matted. She's a miniature schnauzer and I really loved her long hair, but I heard great things about DogTown. They have appointments after work, which is definitely a win! I was running late for my 5:30 appointment and was still greeter so warmly by the groomer and front desk. My dog even popped in the lobby (I know-not good) and they were so sweet about it. When talking to the groomer she was so professional and real. She explained just how short she had to go because of the matting, but I felt so comfortable. Like she knew I was anxious and promised me it would be fine. I really liked the honesty. Once I picked up my pup within an hour, she has the cutest cut! I was beyond happy and will definitely be returning. Excellent work and customer service! read more

Dogtown - Pet Groomers Near Me - Coconut Grove, Florida

Let me start by saying if I could give zero stars I would because the owners are greedy NASTY DOG ABUSING horrible people. CAUTION: THEY ARE DOG ABUSERS WHO ONLY CARE ABOUT MONEY. On Tuesday, I brought my nine month old puppy to Dogtown in Coconut Grove for a grooming appointment. When I picked her up I was in complete shock at the job that was done and when I got home and saw multiple cuts all over my puppy's body, I was distraught. I will attach photos of what the groomer did to my dog and the horrific haircut she thought was acceptable. The haircut was so awful and uneven and my dog looked absolutely bizarre and in addition to that WAS CUT ALL OVER HER BODY. I decided to bring her back in today to get the haircut fixed with a different groomer because I do not trust the first. The groomer today when examining my dog before she fixed her haircut was in complete shock that the previous groomer thought it was acceptable to hand me my dog looking like that and even said "she looks like she was half groomed. she looks like a scary cartoon character." After this exchange I was informed I was going to be refunded for the first haircut (which I thought was nice). TOO GOOD TO BE TRUE. They then had the audacity to tell me that I was going to be charged $50 for this hair cut aka THE HAIRCUT FIXING THEIR MISTAKE which seems completely unacceptable and unreasonable given the multiple cuts all over my dogs body and the fact that i had to bring her back for a second appointment to fix the first one. I am extremely upset. I then got on the phone with the owner and he not once apologized, was completely obnoxious and instead he INSISTED I pay $50. read more

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I got my dog groomed (just a bath). Making an appointment was a breeze and the front desk was super kind. When I walked in to drop my dog off I was surprised by the odor and all the dogs barking. I'm used to my other groomer located in NYC where it doesn't smell and a more calm atmosphere. I don't think I'll return due to the chaos. read more

I bring my dog for grooming and she always comes back shaved nicely and smelling great. They have very reasonable pricing and call you as soon as they finish. Very happy with Dogtown. read more

I boarded my dog Justice there for 5 days and was so happy with the experience. The staff updates you daily by sending photographs and updates on what my baby did during the day. It definitely gave me peace of mind knowing he was in good hands. I've used Dog town before for grooming, but after this boarding experience, I have already booked my dog's next boarding for the holidays. Highly recommend! read more

I am really pleased with Dogtown! I was taking my son away for a couple days over Fourth of July and needed a place for my 2 year old Maltese mix to be safe and have fun. Dogtown accepted us with open arms on very last minute short notice, at a reasonable price no less! I think my dog really enjoyed it there. He's usually very stressed out when he is separated from me, but he genuinely seemed relaxed when I picked him up. They even gave him a cute little hair cut and he was so soft and cuddly when I got him back. The only reason I gave 4 stars instead of 5 is that I wish there was some way we could get video or pictures of the dogs while they are. All in all, great experience. I will definitely be bringing my dog back when we travel. read more

Dogtown is top notch. Don't ask me, just bring your dog and see for yourself. My dog is always so happy to see the staff and loves his stays. Thank you guys for taking such good care of our Pup! read more

Dog town is absolutely the right place to leave your dog for day care, grooming and hotel. read more

Dogtown - Pet Groomers Near Me - Coconut Grove, Florida

picked up my dog drugged up and barely could walk after a stay in the hotel for a couple of nights. will never go back. should've gone to the ER to get some bloodwork done on him. luckily he is all good now. spoke to my groomer and trainer, they both said they have similar stories from Dogtown from various other clients. avoid them. read more