OK, so here's what happened...I took my bike in for service at Rainbow Kawasaki, (part of the…read moreRainbow Cycle Complex), and all parties involved totally dropped the ball. When I went to get it 3 months later, the work wasn't done. They lead me to where it was parked outside, crowded in by many other bikes. I was never forewarned it would be out in the elements, (for 3 months!), and it had rust on the exhaust, and sun faded components and bags, from primarily being out in the elements for 3 months. Naturally, I was furious. I had to bite my tongue and leave. I ended up contacting the General Manager at Rainbow Kawasaki via phone, text and email. Bottom line, he basically responded as if I was being untruthful, refused to admit responsibility, put the burden of proof of what happened on me, was smug and disrespectful, and deflected any responsibility by the dealership. Mind you, I intricately take care of all that I own. I was floored. Never in my wildest dreams did I think any business would treat a customer's personal property like this. As a last resort, once the General Manager disappeared from responding to me, I wrote a letter to the owner, Rick Whitten. I never thought anyone would respond, based on this experience. I was wrong. I was contacted by a guy named Mike Traylor. He stepped in and provided unbelievable respect, concern, and customer service. Through dealing with Mr. Traylor, I met the owner, Rick Whitten. Mr. Whitten said he was absolutely floored and emphatically stated that what happened to me in no way represented how he wanted his customers treated. He cleared house!!! I was astonished. Mr. Traylor repaired and replaced all parts, etc., at no cost to me, and made everything right with me. I was stunned, relieved, and highly impressed. Mr. Traylor came to my home, picked up my bike, and delivered it back to me the way it was originally supposed to be repaired. The new dealership General Manager, Mike Traylor, is a total professional. He's courteous, fair and respectful. He and Rick Whitten appreciate and respect their customers. This response to my unbelievable experience is probably pretty rare, but I praise God for the answer to prayer, and I totally endorse these men, and their business, Rainbow Cycle in Rogers, Arkansas, for absolutely any of your motorcycle needs!

Went in to buy a 2019 monkey, asked to ride it first so I could make sure I wanted it over the…read moregrom. The salesman first asked if I could afford it. He then said they don't have any batteries in them so I would have to wait 30 minutes. After all this I was already pissed and then they stated I would have to buy it first before I could ride it... at that time I left and went to heartland Honda where I was on a monkey within 5 mins test riding it and purchased... rainbow is the WORST dealer I have EVER been at... these guys are clowns... do not go here!!!

Ordered parts from these guys a couple of times for honda fury, They have not let me down so far,…read moreparts came fast and fit/no returns yet, So far /So good, did not know they are such a big dealership, I'll buy again, Better then the run around I got up here in S ,Mich ,

Here I am, north of Boston, Massachusetts. Why do I review?, because I order all my Honda parts…read morefrom these folks. A very user friendly website to order your Honda parts without a headache. Thank you boys & girls over there at Heartland Honda. I appreciate your professionalism and expedient service. Keep up the good work.

Roger and the rest of the staff are great. Their patience, customer service and product knowledge…read moreare top notch.

Was there Friday 3/28 to have them hold a bike till Tuesday 4/1 had a buddy with me that verified…read morethat they said they would hold it. Get there 4/1 and find out the motorcycle sold on Saturday and then was told I would have needed 500 down to hold it. I was not informed of this on 3/28 which would have been pertinent information I think. Was excited to get to riding again. They'll need to be far more clear before I attempt to buy from them ever again.

Been searching everywhere with no luck for an old school Sissy Bar for my HD…read more Apparently lots of manufacturers have stopped making parts for my year and model. I checked online and even called around to quite a few places. But either they didn't have it or were to busy within the next few months to make me something. Then at Bike Night someone mentioned D&D. I got here and talked with John. He searched and found what I was looking for and at a good price. Really appreciate it John.

Zero Stars - these guys are terrible. I would not recommend…read morethis shop to even look at your Harley. I took by bike in to get the rear tire replaced. I asked them to look the bike over for any potential future issues, and a complete service. I asked them to repair my speedometer, as it had stopped working. Also asked that they repair my front brake handle because my brake light remained on unless i held the brake in the "off" position. I was quoted $200.00 for the tire. Knowing that the additional work I requested would be based on parts and labor, I anticipated $400-500 would be my total bill. Shop called and said the work was finished, and total bill was $722.00. Since this was a little more than I had anticipated, I asked for an explanation of the cost. I was told that they provided a rear tire, oil change, and spark plugs. The rest of the bill was labor for installing parts and they tightened up the front brake. I paid the amount in full and they brought my bike around. The speedometer worked for about a mile before it went to zero again, and shortly after merging onto the interstate highway, the right hard shell saddle bag fell off and exploded on impact with the highway. At speeds of 60mph, the front tire was bouncing pretty bad, so I returned the bike to the shop. Instead of repairing the brake handle, they had tightened the brake to where it was constantly rubbing. I asked them if they knew why the saddle box fell off, and they said the bolt came out of the quick disconnect bracket, and they would not be responsible for the damages. However this particular saddle box was secured with one quick disconnect pin and a 3/8 stud with a 1" rubber washer and nylock nut on the other. Both the washer and nut was still on the bike, so if it had been installed correctly and securely, the box would not have been able to fall off the bike. They admitted to taking the box off to replace the tire, but apparently it was my fault and my problem that it fell off. They did fix the speedometer and brake though, at an additional cost. (even though they had already been paid in full to make those repairs previously) So long story short, the anticipated $400.00-500.00 in repairs turned into $800, and I have to replace both custom boxes and paint to match my bike. A word of advise if you're going to let D & D work on your bike. Check their work with a fine tooth comb before leaving the parking lot, because they wont take responsibility for their mistakes. As for me, they won't get anymore business or referrals from me.

Took 22 minutes to work out a great deal on a new Pioneer 1000-5 with Adam! No joke! I knew exactly…read morewhat I wanted, he went right to work. When I walked into the dealership to pick it up, it was ready to go! The staff are very friendly and was by far the best experience I've had with a Honda Powersports Dealer in years. Highly recommend. Enjoyed it so much, I'll drive the extra hour (from my closest Honda dealer) to do service there. Emily, in service, was also phenomenal!

bought a brand new bike with a bent brake rotor. didn't catch it at the dealership and noticed it…read morebeing bent after getting home and doing pre ride maintenance. wouldn't do anything for me, said there is a warranty on a race bike.

The absolute worst boat buying experience I Have ever had…read more In my opinion they have no business selling or working on boats. I would recommend finding another dealer to work with. Avalon pontoon and Sunrise are terrible! Do your self a favor buy anything else somewhere else!

Beware of Yamaha and Sunrise Motorsports. Bought a Yamaha…read moreViking in 2021 from Adventure Motorsport now Sunrise.The clutch was slipping on the Yamaha Viking so I took it in for investigation of the problem thinking it was under warranty from Yamaha. I was told that oil had gotten from the transmittion into the Clutch assembly where the Belt drive resides. And that the oil used which was Yamalube oil caused the issue and that Yamaha would not honor the warranty. Not sure if this was the dealship or corporate Yamaha which doesn't matter to me. A vehicle within the first of purchase and not covered under warranty unsat, so I figured people need to understand who they are dealing with. As the repairs have not been made yet, I will return and post the results of that. If this is how they treat their customers I am crossing my fingers.