Called Brandon in service, and told him I needed brakes. He orders new front and rear brakes from Lexus, and I came in. After about an hour, he let me know the brakes were fine, and that the squeaking I heard was due to some debris caught up and a shim kit. Long story short, I came in stating I needed new brakes, and was ready to pay, and they said I didn't need it. This is the type of service and honesty that makes someone a lifetime customer. Thank you Brandon, I will always service my car with you. read more

Sales guy Pedro De la Cruse did not disclose to me about a deposit requirement to hold a vehicle for 48 hour for pick up until after they ran my credit and approved me for the vehicle sale. Deposit requirement was not posted on their website or disclosed by text. Manager Kyle Maxwell refused to correct their mistake and insisted that I had to pay deposit to hold the vehicle for less than 48 hours of $1,000. I decided to back out of purchasing this vehicle as this made me uncomfortable. read more

Bought an As Is Subaru that was " thoroughly inspected". I expressed concerns about a few issues and was completely LIED to. I was ASSURED over and over that nothing was wrong with the vehicle. It lasted 9 days. I had the car properly inspected by a Subaru specialist who found severe problems, some of which are the ones I had concerns about. The repairs are costing me around 4k and Landers couldn't care less. They don't care about their customers and the place is filled with liars. Look out for Ricky Plack he's a greasy one, but I guess you can get away with being bad at your job when your family runs the joint. All in all steer clear of this place especially if buying a used vehicle. read more

Landers Toyota NWA - The " thoroughly inspected" good to go nothing wrong with car. - Car Dealers Near Me - Rogers, Arkansas

Needed help with installing a towing package. Cody in parts directed us to Lane in service. Service department worked us into the schedule so we could get on the road. We were able to travel within 2 hours. Complimentary fresh popcorn, coffee and filtered water provided. Laptop/electronics work counter, tables and chairs with TV while you wait. Thankful for the help. Love the front window artwork! WPS!! read more

Landers Toyota NWA - Service department - Car Dealers Near Me - Rogers, Arkansas

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They would not give me the out the door price or a new car today. I know what car I wanted and asked for the out the door price before traveling hour to see them. They wasted my time gave me the run around for over 6 hours. I guess they didn't need to sell a car today. read more

Great Experience from start to finish! Sales Rep Jeremy Watkins was Excellent. He made the car buying process an easy one. I highly recommend Landers! read more

Always excellent service and friendly people. They really got me done quickly. Thanks for all you do from a very happy customer. read more

Far and away the most efficient/easy to deal with service department I've worked with. I won't dread service days anymore. The sales department is also no nonsense fluff, in and out with a beautiful new car with the help of Pedro. Really great experience and I'm now a converted Toyota buyer! read more

I live in Southwest Florida. I searched for the RAV4 I wanted on Toyota.com, I submitted a request to Landers Toyota on Christmas Eve (Tuesday) via their website, I received an immediate reply (automated?). On Christmas Day (Wednesday) I received another email and replied. On Thursday morning, Jaylen contacted me and answered all of my questions. I then placed a deposit on the RAV4, completed the paperwork online, and booked a flight from Southwest Florida to Rogers for Friday. Jaylen picked me up at the airport, we finished the paperwork, and I was on my way back to Florida that afternoon. What a pleasure the whole buying experience was!!! read more

Phenomenal service!!! Very happy - as always - with Landers Toyota!! Great communication- very fast - excellent dealership!

I put a $1,000 deposit on a used vehicle that had been for sale for over two months. While awaiting the paperwork to be delivered via FedEx, I decided to not purchase this vehicle. I requested a refund and it was denied. Landers sold the same care within two days. I requested a refund again, since they were made whole and not negatively affected by my decision, and they still refused even a partial refund, which I had proposed. They made an extra $1,000 off of my deposit and sold the car. To me this felt like an unreasonable action by Landers NWA and a hard line by Manager Sean Chase. Buyers beware. read more

Called and made an appointment for a recalled part and to have the pre collision sensor looked at. Pre collision sensor was not looked at. Advisor said there was nothing saying they needed to look at it. Why do they ask what a customer is bringing the vehicle in for when I call to schedule? Advisor was nice. I have had multiple bad experiences at Steve landers. read more

Herbert helped us find a used car. He was soft-spoken which I wasn't expecting, but his knowledge of cars was by impressive. The most noteworthy thing about him is that he is a servant. He was constantly doing things for us until we drove away in our new (used) vehicle. He even took the license plates off our trade-in and gave them to us. We are extremely pleased with the vehicle we purchased at about $2,000 under black book value! read more

Trenton was very helpful, patient and friendly. Highly recommend. They had a huge selection of trucks and they helped me find the best possible deal read more

I made an appointment to see why my maintenance required alert was on and the service guy said it was because I needed my oil changed and tires rotated, which I later discovered wasn't true. When I got home my radio was messed up and my phone didnt work through Bluetooth and the maintenqnce required was still on. Very disappointed in the service I received. Now I have to take off work again, drive from Springdale, to get it looked at again. Not very happy! read more

Fernando always provides excellent service! Thank you so much for going the extra mile!

Great salesman. Would have loved more car options at lower prices.Kinda weird only 3 highlanders on the whole lot, and not one '24 or '25. I just expected more car choices. The finance guy and sales manager were very kind. Not the average hound-dog car buying experience. Everyone seemed pleased to be working there. Which makes a big difference. So glad I prayed for God to go in before me, to bless the time spent and to encourage honesty and integrity. And to punish anyone that did harm to me or others. I believe in the power of prayer!! Overall, I am pleased with my '21 highlander. read more

My experience with this dealership was disappointing at best. Landers felt similar to purchasing a car at a tote-the-note kind of place rather than a leading Toyota dealership. My family are big Toyota people and we've bought many, many Toyotas but this was my first at this dealership. I purchased a 2025 Camry online and requested it be delivered and although I started the purchase process when the dealership opened they waited until almost closing to notify their delivery company even though it was understood I expected it delivered that day. It wasn't delivered until the next day and caused some scheduling conflicts. I'm a reasonable guy and normally this would have been fine but I had some family events scheduled and we had planned around the delivery of this new car. When they failed to meet the delivery date it was even suggested I just pay $150 for an Uber and come get it. That's when I should have ended things! I feel Landers did a sales trick telling me what I wanted to hear knowing the car wouldn't be delivered on time and still charged me a $390 delivery fee to help me get the car closer to my home. The photos of my particular car on their website showed all weather mats and I even asked to make sure that's what would be in the car but on delivery it had the regular mats. Another sales trick! I had to pay additional cost online for the mats I feel I should have received. Overall, this dealership just wasn't hungry for the sale or willing to create a lifelong customer which really wouldn't have taken much extra. After I handed over the check that was it, no follow-up. Other Toyota dealerships I've purchased from always checked back with me to make sure everything was good and assist with any questions as a courtesy. I think this would be especially appreciated in online purchases. I was left feeling like I chose the wrong dealership and should have chosen the Jim Norton Toyota dealership in OKC who was willing to deliver a car for free and was willing to assist me with the setup of the multi-media but Landers had a different color I liked and I went with them. My fault! I probably should have chosen another color and went with the dealership who was more willing to earn my business and ensure a more positive experience. Maybe, if it wasn't an online purchase they would have done better but they definitely don't do online sales very well. I was even treated suspiciously until I sent them a picture of my check made out to them which I would have appreciated if it was about identity protection but I suspect it was more about $$$ and not knowing if I was legit or not. I suspect I'll never hear from Landers again and they'll never hear from me again and I'm confident I'll be choosing the Jim Norton Toyota dealership in OKC next time. A company that doesn't care what you think after they've got your money isn't a company I'd like to do business with. read more

Never experienced a better customer service at any dealer. Extremely pleased! Fernando Belasquez is top notch!

I am buying a new vehicle for the first time in 19 years! After doing my research, gathering information, and seeking vehicles I like, I made a plan to visit dealerships in the region in hopes of securing the best deal. Which is what we all do! Try to find the best deal, right? This is something we (you and I) should be able to do with dignity and grace. But not at Landers Toyota NWA. I stopped by Landers on Friday, September 22. While I recognize that this dealership may be having a great year and sales are high- that is no reason to be jerks and treat customers the way I was treated on Friday. During a test drive, the salesperson was on their phone and it was silent! No small talk. I would ask a question, get an answer and that was it. I know we're not becoming friends- but it was uncomfortable. I was nervous about the process and was getting nothing from the human working with me. Then we sit down and it did not get much better. Like I was the problem- when in fact it is your customer care. As I was taking down notes- which included that there was no way, no how there would be a sale under sticker price, your salesperson got up and walked away. Didn't thank me, offer me a card, nor did this person bother to get my information. Not my cell, not my email, nothing. Just go up and walked away. I was in a bit of shock. Again, if you are doing great- fine! But you don't have to treat people with such disrespect. This post-pandemic sales era won't last forever. But the way I felt after leaving Landers will. And not only would I never return, but I will, as everyone does, share this experience with anyone who asks. I hit up Jim Norton in Tulsa the next day and I have a deposit down on a truck- mainly because they were kind and let the process that we all understand happens at a dealership happen with respect. read more

Pedro was great! Listened to what we wanted, got us the car we wanted sooner than expected and made the process easy.

Great service from Timothy regarding our recent unplanned recall service needed. He was a fantastic communicator and kept us updated often on the status, options for resolution, and the final solution. Really appreciated all the extra work he did on our behalf to make sure we would have transportation if they couldn't find the necessary part for several days. Great job and would HIGHLY recommend Lander's Service center. read more

Very fast and professional service. Got my vehicle in at 8:45 for brakes service and was out by 1PM. Probably spent a grand total of 3 minutes in the service area. Nice and easy. read more

My wife just bought a Toyota Rav4. Carlos Magarin was the salesmen who helped her. He did a great job and was easy to work with. Highly recommended. read more

Matthew was my service advisor and very professional during my visit. Upon finishing my oil change, Matthew let me know that the inspection result was "OK" or green for every inspection item. However this was to my surprise as the inspection during my previous service (5,000 miles ago), found that my brake pads "WILL REQUIRE FURTHER ATTENTION" or yellow with the technicians measurements of LF: 6mm, RF: 6mm, LR: 5mm, RR: 5mm. I brought this to Matthews attention and he mentioned he would talk to his manager and provide a complementary brake service during my next appointment. I left not feeling completely confident my brake pads were being properly measured during the inspection as the technicians measurements this time were LF: 10mm, RF: 10mm, LR: 8mm, RR 8mm. read more

My car needed a regular maintenance check. The staff here is extremely professional. They picked my car up and returned it in a timely manner. New to NWA, and this place was great. read more

We purchased a 2021 Acura from out of state and it was delivered to us. There were several things that were not disclosed before the sale. I asked the salesman Gil to let me know about every dent, ding, scratch, etc. inside and outside of the vehicle. He said there was only one dent by the license plate and sent me that picture. I noticed a scratch on the front bumper in the online picture in which I questioned, he then sent me a picture of that scratch and said it had been touched up. However, upon delivery and further inspection there were at least 5 other dents and scratches that were not disclosed, one being scratches down the right side of the car as if the car was side swiped. Also a worn gear shift knob, busted under body fender and NO spare tire, tire changing tools or lug nut key. I feel that I was deceived with this purchase and Gil just wanted to make a sale instead of being truthful. Buyer Beware if purchasing from out of state. read more

service met the time I expected it to be completed by. I really liked the video of the service check and what was being looked at. if the price was 15% less I would have given a 5 star. read more

I was trying to decide between a Nissan or a Toyota. Landers pre-owned lot had both and the sales rep I met, Jon Harper, did a great job of showing me what they had available. After trying 3 trucks, I knew what I wanted. By the next day, they had it detailed, fueled up and ready to go. After a quick run to the bank and signing some paperwork, I left in my Tundra. Jon was great to work with and I would recommend him to my family and friends. Thanks for a great experience. It was a 1000% better than I expected. read more

Landers Toyota NWA - My New to Me Tundra - Car Dealers Near Me - Rogers, Arkansas

an attentive and quick professional to show the car's details, I even changed my mind about the car that I had thought of precisely because of his indication. Congratulations and I recommend it, I can say that my rating is excellent for Kameron. If I can buy other cars, I will be happier doing new business. Yes, I authorize you to publish in the community and that you continue to be a good representative of this brand! I'm loving my car! excellent choice! read more

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Moved here from Arizona and our first time at Landers. It was a great experience. Smooth process, courteous employees and nice clean facility. read more

Juan Valdez was great!! This was my first time purchasing a car and he made the whole experience so easy for me! I would 100% recommend Juan to any and everyone that is looking for a car. He's seriously the best. read more

Landers Toyota NWA - 2022 Toyota Corolla SE Apex - Car Dealers Near Me - Rogers, Arkansas

I would not come back or contact you on a bet. Fool me once, shame on you. Fool me twice, shame on me. Also, I will be buying a new Prius soon and it won't be from you. I know that won't bother you because there is a fool born every day but if enough fools go elsewhere, the air in your tires will deflate soon. I am a firm believer in carma and the Bible. You get back 10 times fold. That works for both good and bad. read more

Great service as always. And super fast today. Dropped off for my 55,000 mile service and was done in less than 45 minutes. Love being able to schedule an appointment online and change if needed. This is the best dealer service area I have ever been to, and I will keep coming back. read more

my prius dashboard lights came on. ANS and Brakelight. I call the they gave me an option of getting a call back. That never happened. I called again and got a person who said they would look at it. I pulled into the service bay. A guy gave me a ticket and I ask where to go and all he said was through those doors. I walked in and sat down. after all most an hour I asked if they were going to call my number. They desk guy said no that's not what they do. He took my ticket with the number and said he would be right with me so i sat right behind his desk. Twenty minutes later I went back to his desk and he looked surprised picked up the ticket and asked if I had an appointment. I explained my situation and he said it would be several hours before they could get to me. They should have asked me that first. Then I said I couldn't do that and he said they would bring me my car. I walked out to the service bay and my car was sitting out in the parking lot with the flashers on the windows open and my keys on the dash. Anyone could have driven away in it. I just left. Piss Poor customer service. No communication. I will never go back. read more

Drew was very professional it was great to have him as my advisor because he is a good listener provides excellent customer service and gets things done in a timely manner. Thank you Drew. read more

We brought our 2013 Toyota Rav with 40,000 miles to their service center because it had a check engine light on. After 6 hours we were told that it needed a new transmission at the cost of $8200.00. The transmission was shifting smoothly with no problems or symptoms to suggest that there was a problem. The service advisor told us that the mechanic test-drove the Rav and noticed hard shifting and lurching in the transmission. This simply was not true. When we returned, the service advisor offered to have the mechanic ride with us to show us what he was experiencing with the hard shifting and lurching. The mechanic seemed apprehensive and refused to ride with me in the Rav. I test-drove it myself and again there was simply no hard shifting and/or lurching. It was obvious that the mechanic was lying in an attempt to fraudulently charge us $8200 for a "new transmission" Beware of dishonest mechanics at Landers Toyota. Once they were caught in the lie, there was no apology and I was told that the Service Manager was too busy to discuss this with me. Landers Toyota betrayed my trust and displayed complete dishonesty. Very disappointed! read more

I came up for my 10,000 mile service, I was a half hour early, they still accommodated me. They got my service done fairly fast even though they were pretty backed up. read more

Marty sold us a 2019 Ford F150 today and we had a very enjoyable experience. He was very quick to respond to my inquiry! I sent a message to the dealership at 8:30 pm and Marty emailed me back at 10:30 that night! Dedication!! The process was probably the smoothest car buying experience I've ever had. We would definitely buy a car from Landers Toyota again. read more

December 11th, 2018 - I'm back on the lot. One of my close friends had a wonderful experience with Brandon. I thought I would reach out to him regarding two vehicles I was interested in. Remember my first review said that they had a great used vehicle selection. We test drove it, and time ran out on Saturday. I had a few days to review my goals and intentions of needing a newer vehicle. Those two vehicles just didn't meet my needs. However, I was recommended another vehicle by some friends. Like magic they have one on their lot, very low miles, all the features, etc. Brandon and I spoke. I'll look it later today. Interestingly enough, had I gone this morning, it was out as demo for a staff member. This just kills me! I hope it's filled up, polished and ready for my visit! Stay Tuned! Afternoon Update - showed up for my scheduled meeting to test drive and walkthrough the vehicle. Cash in hand, I was prepared. Unfortunately, the vehicle was still out for a demo for a Managers family. So I waited, but the longer I waited the more spoiled the experience became. So I left. Sent a note to Brandon, thanking him for his time and assistance. He was outstanding. He was prepared; he listened; he did his best. This missed sale was not his fault. It was his leadership. Update on a previous comment in my first review, the issue about the fuel level in the vehicles is about to be resolved. I was told that they're going to have an on-site pump commissioned shortly. Like I've said before their selection is worth a couple of stars. read more