We have had nothing but excellent customer service from this company. We are on a quarterly plan…read moreand they stay on top of it. Our technician Landon is friendly, knowledgeable, and doesn't give up if he doesn't find the problem right away. Sure feels good to have a company and technician you can rely on.

Had their service for years. They would not show up for service many times that they were…read morescheduled. We had called several times about bugs that we had found and not once did they ever stop back to respray. I'd honestly stay away from this service, there are much better businesses in the area.

They may not like me saying this, but they gave me excellent advice over the phone. They told me…read morewhat to look for and said if I found real evidence of termites after opening the wooden window sill, to call back. If I have a need in the future, I would not call anyone else.

Very well mannered technician from Spears. Explained what he would do and then he did it. First…read moretreatment is 5 days old and and is doing what its supposed to...kill ants. Very Happy so far.

I called Bryan's for a termite inspection waited two weeks for an appointment . no technician…read moreshowed only a sells man who went straight to sells talk and I never got my inspection. some customers actually have concerns for their property and are willing to pay for a service but I couldn't even get the free inspection from them. how do you even know what I need without an inspection?

I have Bryan Pest Control for Lawn, Pest and Termite care and have never had an issue. They are…read morealways on time for scheduled and recurring care, and always call just before arriving so I can bring my pets indoors. I also highly recommend using Bryan for Lawn Care! Tim is my lawn care tech, my lawn has never looked better, and his recommendations and advice are always on the money! I've dealt with some of the National Companies in the past and they don't hold a candle to Bryan's Service Level or value for me!

I'd leave negative stars if possible. These people have got to be the most unprofessional outfit…read moreI've even come across. The door to door sales people are rude and ignore your no soliciting signs. They continue to return with their awful used car salesman tactics (they try but are terrible at sales). They'll tell you that all of your neighbors use them. As if you don't know your neighbors, who also can't stand this company's juvenile behavior. Smart a** little men.

Do not use this company. The sales rep lied and said all products were pet friendly. Every time the…read moretechnician gets here he can't treat because we have free roam animals. They lied don't let it happen to you and now I have to pay an early cancellation fee because they are inept.

I have used Home Team Pest Defense since 2006 when I first moved to Florida. Their service has…read morealways been excellent and their communication is great. This morning my service tech called - he has noticed that mosquitos have been bad in our area, and he wanted to see if he could move my mosquito service up to today. He always calls or texts before visiting so that I can bring my dogs inside. Yesterday, I noticed the mosquitos were getting bad, and I had planned to call today, but he beat me to it! You just can't beat that kind of service.

Great customer service. From the office to the field technicians, everybody at Home Team goes out…read moreof their way to make the experience as convenient as possible.

Update; (May 19, 2025) I need a bait trap replaced. We have made 6 calls over the last 3 weeks. One…read moreregional "do nothing" manager promised last week that they would be out "tomorrow". That did not happen. There have been no follow up calls at all. This service is now so bad that it is almost comical. This has to be the absolute worst service as an existing customer that I have ever had, the shame of it is that no one at the office seems to care (AT ALL)). We have paid a decent amount of money to be ignored by this under performing branch. I need to be contacted by management and compensated for this AWFUL lack of service. On the website a gentleman is listed as branch manger. The big reason we went with orkin several years ago was because of him. Evidently, he has been promoted beyond his effectiveness. If this wasn't such a high dollar change over we would be gone. Please change my stars from 5 to zero!!!! Orkin is now a joke.

Completely unprofessional behavior. We had an appointment on Friday where no one bothered to show…read moreup or call to inform us. We then reached out and they said they could fit us in the next day Saturday. We decided to cancel with them that Friday because we were upset after just getting our house ready and had our cats in a carrier waiting to leave for over 2 hours. Skip to Saturday, they send us an email that they're on their way to our house AFTER our scheduled timed (our appointment was between 8 to 10 and they showed up at 10:40) so I tried calling and no one answered and when the tech did arrive and I told them we will not be needing their service I got a sigh and "well, this was a waste." Listen, I get that life happens and I'm understanding to that but to be late to two different appointments (and to one that was canceled) and be spoken at with that tone when YOU were the one who messed up is just completely unacceptable. I will be taking my business elsewhere.

Just not a good experience with their management team. Unresponsive to phone calls and messages…read moreleft had to drive to the office only to find door locked with a sign on it that said to email them. Knocked and a person was inside but refused to come to the door. This is no way to run a customer results focused business. I know it was sold several months ago but that should nothing to do with commitment and excellence.

Highly recommend this company. They are always on time and very thorough spraying inside and out…read more If I see a bug at any time they come out and respray for free. Worth the $60 every three months

Understaffed and are moving from monthly to bi-monthly service. I had a terrible army worm…read moreinfestation and met with salesman. Bought annual service up front. 2 weeks later, they still had not shown up to kill army worms and 1/2 my lawn was devastated. during my wait. I called another company and they diverted a tech to my home the next morning. I fired Brock and cancelled my annual service.

While I was out of the country Brock Pest Control stopped servicing my yard while still charging…read more When I returned, I had a yard full of weeds. They promised to fix my yard but never did. Now the manager is not returning my calls. Do not use these people, they are terrible.