Took a road trip and ran into unexpected car trouble. Called around and this was the only…read moreestablishment that would take us in last minute. Took care of our issue at low cost and gave us a thorough recommendation on what to repair. He also took the time to call around local establishments to see if they would be able to fix the problem (possibly at a lower cost) and recommended those places. Honest, meticulous, and works with integrity. Highly recommend.

My car died while I was driving it and had it towed here…read more After 4 hours of diagnostics and $600 later, Darrell told me he found metal in my oil and it'd need a new engine (basically it was done for as it wouldn't have been worth an engine replacement). Knowing to never trust a mechanic I do not know, I got a second opinion. Darrell hadn't even drained the oil that he said he found metal in and no metal was found in it when it was drained. I've truly never met a shoddier mechanic. Sounds like he can do some minor air conditioner repairs from the reviews I've seen, but figured I'd give a real review of his diagnostics. By the way, all my vehicle needed was some new spark plugs and ignition coils, under $200 repair. It's running smoothly and definitely has years before it'll need trashed. Don't go to this guy unless you want to waste money and potentially be out a whole car. If you want a good recommendation, go to Auto Care Experts in Yakima.

Great friendly service. Very helpful I needed one lug nut and gave me a reasonable price. Also has…read moreother branch stores in Seattle where I originally got work done on my car. They took my car work history in consideration and were efficient.

OK, so no one likes paying for brake work, etc. Me included. But, these guys did a great job of…read moretelling me exactly what was wrong and the various levels of fixes I should perform. Nice to see things prioritized instead of the blanket "you need all these items done, or else" approach. Work was done on time and they came in about 10% below what they originally estimated. "Predictability" is big in my book, and, these guys met it.

I dealt with Todd when he worked for Steve sturgeon! I dealt with Steve since about 1977 till he…read moredied Steve taught Todd well for his low prices and ethics! Steve had the best customer service and now Todd has the best customer service! with Todd if you do have a problem Todd will do whatever necessary to make it right!

This place is owned and operated by Todd and Sherry. There is not very much ethics involved in…read moretheir work. They dropped my car from one jack, straight into the gravel. They had to use another jack to lift my car off the first jack. This one slipped in the GRAVEL and dented my front fender to the point where the passenger door would not open! I called to speak with them and was told, "just pull it in here and I will fix it." I refused of course, so Todd said, "Take it up with my insurance." When we contacted their insurance it turns out they gave us their personal auto insurance information instead of a business insurance...so we were forced to take them to small claims court. What a nightmare...how do they work under no insurance??? Word is not good my friends...be careful out there.

I had a very frustrating and disappointing experience with this business. I called ahead because I…read morespecifically needed a used tire and gave the exact size over the phone. The person I spoke with assured me they had plenty in stock, so I drove all the way from Wapato to Yakima based on that information. When I arrived, I was told they didn't actually have the tire I needed. Instead, I was pushed toward buying a new tire for $100, which I felt pressured into since I didn't want to keep driving on a spare. A couple of weeks later, my other tires are now losing air, despite never having any issues prior to this visit. That raises serious concerns for me about the quality of their work or honesty in general. I kept my composure while I was there, but I left feeling misled and taken advantage of. I've dealt with many other tire shops and have never had an experience like this. This place felt dishonest and unprofessional. I strongly recommend going somewhere else if you want reliable service and straightforward communication.

Very friendly and quick service. There prices are great! We highly recommend this company.read more

In a world where customer service is basically non existent, these guys are OUTSTANDING…read more I am a lineman, I need my truck. I expected to wait a half day to get new Michelins, but the entire crew got me in and out in an hour or less. Very friendly, helpful and kick ass on doing stuff right. Les Schwab was SUPPOSED to do this order, but 2 stores dropped the ball and offered ZERO help trying to get the situation fixed. Shop local....... Shop tire Center. And be thankful when you find great service.

This tire shop took extra time to double check my tires and breaks before a long road trip. They…read morewere professional, courteous and efficient. Thank you for taking the time to help me!

I've had TWO Horrible experiences with this business. They towed two of my vehicles minutes from my…read morehouse . First vehicle in my same road it was one hour till I came to get it cause I had to wait on a sitter for my babies and a ride. Pulled up he was hitching it up already! It was puled off the road no danger and live in a side street( hardy any traffic). Second on street down from mine , 29 minutes. Gone! Never mentioned that road on report, tryed to make it seem like sheriff found it . I'm gonna sue.

Helberg towing saved the day! They were so friendly and fast! The young lady was there in less than…read more25 minutes!!!! Very professional and polite. I have definitely added them to my contacts and will be using them in the future. It was also very affordable.

20 hours ago New Got…read morea flat and had to buy 4 new tires to make it home to Spokane. Firestone was unfortunately the only option since it was a Sunday. Hours after they said the vehicle would be ready, we can finally head out. Two hours later one of the BRAND NEW TIRES blew leaving us stranded on the side of the road. So after spending over $700 for the tires, we also got to pay $450 to tow the vehicle the rest of the way home. Dealing with the store we bought the service from sucked. Dealing with the area manager was BARELY more helpful. Even if it's Sunday, I'd wait it out until Monday to go ANYWHERE else. I now feel stuck with these tires and I don't feel safe on the road, but i can't afford to purchase another set since I already bought these out of desperation.

I've been bring my car to Firestone for years for maintenance and tires, flat tire repair, etc…read more It's always been an easy, quick and enjoyable experience. Austin at the front desk doesn't do to bad a job either :)