Gold Star service! Through their ingenuity and experience they were able to replace a faulty part…read moreon our 2021 Toyota Highlander in a fraction of the time and cost. Precision Incorporated is my new auto service cente.

My family owns 5 Honda's, most of them purchased from Precision Inc., we always take our cars to…read morePrecision for service or routine maintenance. We love working with Dawn in sales and Mike and Enrique in service, they will always take care of us.

My family's experience was so bad, I had to write this warning so people can make an informed…read moredecision on whether they want to take the chance. My family and I have purchased three vehicles with Enterprise at the Speedway location in Tucson. In 2017, I purchased my first vehicle with Enterprise, and it was such a smooth and easy experience that when my wife was ready to purchase a vehicle in 2024, we chose to work with Enterprise again. The experience with purchasing my wife's car was mostly smooth, but we did have our first encounter with the manager of this location, Robby. I don't have enough characters in this review to give all the details, but long story short Robby displayed aggressive behavior in attempting to strong arm my wife into paying for something Enterprise agreed to pay for on the day of sale. After reflecting on my most recent experience with Robby, this seems to be a tactic he frequently uses. Despite the initial encounter with Robby, we were still satisfied enough with our experience and the cars we purchased to recommend friends and family to utilize Enterprise for their car purchasing needs. We were so satisfied that we decided to utilize Enterprise for a third time in 2026 to trade in my first vehicle and purchase a newer one. The sales representative we worked with was fairly new at his job, but he was an overall pleasant person to deal with. The representative made representations consistently via text and verbally about the amount that would need to be paid for the vehicle at close. Based on what was represented and agreed on, we decided to purchase the vehicle outright without financing as we had done with our last vehicle in 2024. After spending many hours in the Enterprise office getting the paperwork together, we confirmed with the representatives several times that everything was in order before finalizing the sale. The purchase was completed May 13. Sometime before Independence Day, I noticed that on June 29th I had missed calls from a number I was not familiar with. I listened to the voice message left by the number and discovered it was the sales representative from Enterprise vaguely referencing the need for me to complete financing on the vehicle I purchased a month and a half ago. This was strange to me as we had paid for the car in full. The following days I was also sent text messages and on the 3rd of July, while I was on vacation, Robby began calling me and my wife. My wife attempted to call Robby back on the 5th but was unable to reach anyone or leave a message. On the 6th my wife called Enterprise to figure out what was going on because it began to feel like some kind of scam was underway. Robby initially spoke with my wife and was extremely aggressive and disrespectful, speaking over her and insisting that we did not pay the full amount and actually owed them money. At one point my wife inquired why Enterprise was attempting to contact us over a sale which had been completed over a month and a half prior, and Robby falsely claimed that Enterprise had been attempting to contact us "for a long time." My wife corrected Robby that Enterprise had only contacted us within the last week, and Robby replied by stating "Oh I don't know I just found out about this recently." Which further fuels the suspicion that Robby is willing to obfuscate the facts to leverage the situation in his favor. His willingness to lie doesn't inspire confidence that he is representing the matter accurately. My wife attempted to communicate with Robby about the events prior, and he told us that his sales representative was new and made a mistake in how much he told us to pay. Robby began demanding we "make it right" and made claims of how "nothing in life is free" and we "have to pay what we owe." At this point my wife conferences me into the call and Robby grew increasingly frustrated with us, stating we needed "to make it right" implying we did something wrong during the sales process when clearly he was trying to shift blame for some mistake that was made on their end. Ultimately, we paid what was asked of us on the date of purchase, if there was a mistake on Enterprise's part, I'm unsure how I can "make it right", and I certainly don't appreciate being aggressively harassed on vacation or during my workday. I also don't appreciate Robby attempting to make it sound like I have done something morally wrong. I will never deal with Enterprise Sales in Tucson again as long as Robby is manager.

This is the ONLY place to buy a used car. The Explorer I bought was in good condition except for…read moreone headrest that did not work properly. They arranged to have it fixed and were kind enough to deliver the car to my house that's an hour away from Tucson. Great customer service!

Mike and Jaime are both gems! They are basically family now, especially since my whole family goes…read moreto them for our car needs! Mike likes to keep the old part to show what was wrong and what he changed. Prices have been reasonable and fair. Highly recommend!

Perfect locally owned used car dealer. Been in Tucson for a long time and they still treat each one…read moreof their customers like you are their only customer. Can't say enough good things about Mike and his wife. Thank you for a very smooth car buying experience! If you need a car or truck, you owe it to yourself to let Mike find it for you!

service person Eddie was ver professional, and patient, this is the 2 car I bought from royal kia.read more

Royal Kia yet again delivers an impeccable service. Dave Loper was our service advisor & he never…read morefalls short of being professional, efficient & honest. We took our vehicle in for service as it was leaking they right away were able to find the issue & resolved it at the same appointment!! We highly recommend Royal Kia for your their superb professionalism & top notch services!!! Thank you again!!

I had a great experience at Carmax. The saleman was knowledgeable and friendly. You might spend a…read morelittle more than another used car dealership, BUT the quality of vehicles at Carmax is so much better. Don't get burned, go to Carmax.

These people are very dishonest. I needed a new fuel efficient car- so with the low key reputation…read moreof Carmax, they were one of my first stops. I found a car that was very close to what I wanted and the physical location of the vehicle was in California. It was 161.96 to transfer the car from Palmdale to Tucson. I paid that fee on 08/31. On 09/04, I was notified that the car had arrived in Tucson. Because of the holiday, I called in on 09/08. When I was connected with a representative, they let me know that even tho I had paid to have the car transferred, the car was not reserved in my name and anyone could buy it. I let the representative know this was disconcerting because I was told that the car would be reserved throughout the process. When we began the "financial" process, it was determined that the rates I was quoted during pre qualification were not even CLOSE to what the real numbers were. If I had seen these numbers initially, I would have never paid to have the car shipped in the first place. This is classic bait and switch so they can get extra funding to move their inventory around. Fuel costs are high so they get extra money from consumers like me by baiting us in with unrealistic numbers on their "Pre Qualification". When the poor consumer learns of the "real" numbers, either they bite the bullet and pay, or walk away. I called in to their "Customer Relations" department and tried to get a refund. They laughed and told me there was zero possibility of that happening. I walked away and I am so glad I did. I did the deal with Carvana. The rates I was quoted with Carvana stayed true throughout the entire process. No bait and switch. And oh-- the downpayment was lower with Carvana and APR was a great deal lower. Skip this place. They are scammers. Do yourself a favor and either go with a old fashioned dealer or go with Carvana.

Recently visited this dealership because I received a mail lottery ticket, and it stated I won a…read moreprize. When I went to the dealership, they tried using my confirmation code to match the number on the board and said I didn't win and said they also ran out of earbuds to give to people who didn't win. I stated that the serial number determines the prize awarded, but they disagreed, even though it says it on the ad. When I was getting ready to leave, another employee talked to me and confirmed that it is the serial number you need to compare to the board, so no one at this place has the same information theyre sharing to people. Regardless, I made sure to compare the serial number to the board and didn't see a match either for some reason. My question is, What is the point of having the lottery card game and saying you need to match the symbols if it doesn't mean that you're going to win anything? That's false advertising. Additionally, I also called the "winners call" number (since I thought I won something since I had a match across on the lottery ticket) and entered in my confirmation code, and the line confirmed that I won a prize and it's been reserved, but why even have that number and make the person go through all these steps if the dealership says you lose anyway? Your ad is incredibly misleading and if you made tickets for everyone to "win" just so that they could come down to your dealership for a prize that doesn't exist, then that is super lame. If this is how your business operates, I can't imagine what sketchy "promotions" you'll lie to people about in order for them to buy a car. TLDR; business sent out lottery tickets and I got all 6 in a row; called the line and it confirmed I won a prize, went to dealership and they gave me incorrect information and also told me I didn't win anything and they ran out of consolation earbuds.

I attempted to purchase a 2014 BMW from Cactus Auto. I provided a clear checklist for a…read morepre-purchase inspection and a firm out-the-door price. Carl repeatedly promised a detailed breakdown so I could review the math and warranty terms before driving down to the lot. Instead of providing the requested info, I was ghosted for days and then pressured to 'just swing by.' It's clear they were trying to hide the final numbers until I was physically there. If they can't provide a simple itemized breakdown after three days of asking, you have to wonder what else they are hiding about their cars. Zero stars for communication.

Precision Toyota -- bought my first car here today. Funny enough, not a Toyota, but a BMW…read more Overall, the experience was great. The GM, Mr. Stewart, was very kind and professional, and the best salesman of all time has to be Ryan Moore. Ask for him if you go there -- incredibly smart, patient, and helpful throughout the entire process. However, if there's any talk about a manager and you hear the name Loui/Louis... run the other direction. A previous manager had already given us a lower number, but once Loui realized the earlier offer , he refused to honor it. Instead of working with us, he let his ego get in the way, walked out of the conversation, and because of that, we didn't buy the car that day. Ironically, we called the next day, explained the situation, and they fixed the price anyway. So Loui, if you're reading this... guess who got the price you said was impossible? Moral of the story: Precision Toyota = great. Mr. Stewart = great. Ryan Moore = the GOAT. Loui = no bueno

Very disappointing experience with Toyota's AI vehicle inspection system…read more The service writer and technician I dealt with were fine--this review is specifically about the AI inspection system being used by Toyota. The inspection report I received flagged multiple problems, including body damage, what appeared to be damage or issues caused by shadows, and tire wear. The problem is that none of these findings were accurate. A subsequent human inspection found that the reported damage and tire issues simply were not there. There's another issue that I think Toyota needs to consider. When a customer receives that AI report, you immediately have a very real concern that something is wrong with your vehicle. You see a report telling you there is body damage or a tire problem, and naturally you start worrying about the condition of your vehicle--and potentially the cost of fixing it. You don't know at that point that the AI is wrong. You have to wait for a human inspection to find that out. That is not a good feeling for the customer. I understand that AI and automated inspection systems are supposed to assist technicians, and I have no problem with using technology when it actually improves accuracy. But when a system presents incorrect findings as though they are legitimate problems with your vehicle, it creates unnecessary concern and potentially unnecessary expense. What bothers me most is the confidence with which these findings are presented. If Toyota is going to put an AI-generated inspection report in front of customers, there needs to be a clear verification process before questionable findings are presented as actual problems with their vehicle. The service staff were good. The technology was not. In my experience, the AI report was 100% inaccurate on the issues it identified, and that's something Toyota and UVeye need to take seriously. Technology is great when it helps. But when it incorrectly tells a customer that their vehicle has problems, the technology becomes part of the problem.

Kyle was fantastic to deal with, diagnosed the problem and completed the repair ahead of schedule…read more They even called an Uber to get me back to my car since I dropped my RV off alone.

Friendly attentive Professional met all my expectations and more Edward Madigan the salesman was…read moreexceptional and the Administrator handling my documentation

Ryan did an excellent job helping us find the right vehicle for our family !! He was very helpful…read moreand answered all of our questions.

I had a bad experience with Chapman a few years ago... snarky and lazy sales people, management was…read moredross. But I just bought a new Honda from them and this time everything was great. Sales guy Sam was xlnt... asked for a boost on my trade and got it, so management is better too... very happy with the entire experience.