This company was very responsive and came out to see the job that required an estimate in less than…read morea week. What really impressed me was that they did not mind repairing my chain link fence. I spoke to other companies that flat out said they don't do repairs. The house was newly purchased and we needed to repair the fence and move the gates back ASAP to secure our dog. We shared this information with John the owner and he totally understand. The fence was repaired and the gate was moved back and secured perfectly. When it is time to get a whole new fence we will definitely call them. Their professionalism was 100% the work was awesome, and the communication was easy.

From the owner: We Proudly serve the Greater rochester and buffalo area of NY. We have a 100% satisfaction rate. We…read moreguarantee the lowest prices and always offer free estimates to our customers.

Start to finish, wish I had never called them to install a fence for my daughter…read more 15 weeks from contract to installation, had to come back due to incredibly poor work, missing parts, gaps that her dog could fit through that my husband had to fix, no showed for the first fix and wasted my time going to meet them, left numerous pieces and parts in the yard when they left, terrible communication, rude employees. But they took off $200 from a $4600 job! So I guess that should make it all better. All around the worst company I've ever dealt with. Would give them zero stars if I could.

New York State Fence originally installed a privacy fence that is at a house I purchased. The…read morefence was not installed and anchored appropriately for the property-specific soil, so I called them about repairing the fence, as the panels were still in good shape. They had not interest in reusing my panels and claimed it would be more expensive to reuse my panels than to buy new ones (which makes no sense). They also said that they install all fences posts the same (30" deep) regardless of soil conditions and would not adjust there strategy to soft soils. They came across as dishonest and with a complete lack of technical "know how" for all but the simplest installations. Avoid, avoid, avoid!

In a world where no one responds to e-mail or messages, Axis Builders is on the ball and responds…read moreto everything quickly. In a world where no one can be relied upon, Axis Builders shows up on time, when they say they will, and they do what they say they will do. In a world of jerks, Axis Builders are nice! I found Axis Builders on Yelp when I was looking for someone to build a wooden fence for my back yard. They were very communicative during the pre-build process when we tried to map out where the fence would go. A couple days before construction was to begin, I noticed that they had called 811 and had had the area flagged for underground wires (again, they are on the ball). The fence looks amazing! My neighbors across the street, seeing how speedy and nice the fence went in, walked over and got Axis's card for to build their deck. And another neighbor, seeing my pictures online, also will hire Axis to build a fence. To say that I am happy with the service is an understatement. The whole process was stress-free with no drama.

From the owner: We pride ourselves on transparency, communication and attention to detail. We want our customers to…read morefeel safe in all aspects of the job! By offering full transparency and quality work both parties are on the same page at all times!

In 2001 Whitmore installed a section of fence along my driveway. In 2017 Whitmore installed a fence…read moreand gate across my driveway. Both installations were done professionally and to my satisfaction. Fast forward to spring of 2019 - I damaged the chain link gate across my driveway. I contacted Whitmore and after several messages left on their answering service, I got a response that as soon as a crew was in my area (Cortland) the gate would be looked at. A month later I called again and was told the same. It is now nearly 5 months later and I have yet to get any response from Whitmore. I am very disappointed. As we all know, this is the most expensive fence company in the area and their work is generally top notch. The lack of customer service is surprising and disappointing. I am driven to post this negative review after my fruitless efforts to get a response from them.

From the owner: Residential & Commercial Fence Installations. Gates and Gate operating systems.read more

You could tell what kind of company you're working with when you write a review and they respond…read morewith a semi nasty answer and then all of a sudden when they become part of a larger group they revised their answer and clean it up. If that does not tell you the type of company and people you're working with what does. Be very wary of this company.

Office staff is very confused. I was told they could install a fence in 4 weeks. They came out for…read morea quote a week later and told me we could avoid the proposal and send a contract the next day as I was in a hurry. Called the next day and they said I would have the pricing within the next few hours. The next day they said they were having trouble getting the pricing from the manufacturer. I asked them if they could call versus waiting for an email and they said no. They then said who ever told me 4 weeks was wrong and they were out 10-12 weeks. Hmmmm the whole reason I scheduled a quote was based on 4 weeks. The guy that did the quote said 4 weeks was good. Attitude of the office manger (hope she is the owners wife) was horrible. If she worked for me she would not have made it to lunch. Another suggestion on professionalism would be to not have kids screaming in the background while you take a call from a customer.

Great to work with and the best price by far. Arrow had my fence installed before the other gave…read moretheir quotes which were 6 weeks out.

Poor First Impression - On May 24th at 1 pm, I was traveling in New York when I witnessed two…read morevehicles engaged in very dangerous and inappropriate "road rage." While all of it was childish behavior I was shocked that the far more aggressive of the two was using a company truck. He was driving a white GMC Canyon pickup with ARROWFENCE.NET listed on the tailgate and the company logo and phone number on the door. This guy was completely out of hand, brake checking, riding the center of the road so people could not pass, speeding up, and slowing down. It was dangerous and shocking. Frankly, I did not see the other driver do anything offensive. I am often between Florida and NY and there is no way I would use this company with that unstable hothead running it. The driver must have been the owner because when I called the number on the truck to complain he answered and then hung up the phone. I have a photo and video of the incident for the police. I will post on social when I have more time. Business owners should set better examples. Do not spend your hard-earned money with this company. If he does not respect the road, he will not respect your home.