To start with I was not excited about dealing with insurance Paige on the other hand, made the experience, fun and easy she asked all the right questions . I was moving into a new apartment so I require rental insurance and she was able to bundle and give me a lower price. Paige does an excellent job has a great personality and I really feel like I could talk to her and tell her what my needs are. Thanks Paige read more

I love working with Walters agency! They stepped up their game. There's a whole new staff with great customer service skills. Just give them a try. read more

I signed up with Brandon Walters because I set up all of the computers and phone systems in his offices, along with doing some of the low voltage wiring. He was a nice guy during all of that. I did not realize his business practices are completely different from his personality, though. I've had nothing but massive increase after increase, even after contacting them repeatedly to inquire about them. I just got an unsolicited quote from another AllState agent that provides better home insurance coverage for 33% less than what I'm currently paying. I sent an email to Brandon Walters' Agents a week ago asking if they could match it, or at least explain the difference, and all I've heard is crickets. I'm done. Brandon, you really need to re-evaluate your priorities, and those of your company. I've put up with the constant rate hikes up to this point against my better judgement, but no more. No wonder you were in business with Geoff Hayden. He operates the same way. read more

My wife has been a client with Allstate for over 30 years. She signed on with them for her first automobile at age 16. When we got married we added my vehicle our home, and as our children have grown into driving age we have added their cars. We have even stayed with the same agency through several ownership/name changes. With the current agency, Walters, we have never received a call initiated by them regarding policy changes, customer service etc. Recently our oldest daughter turned 21, and our policy was up for renewal, and yet again no communication. My wife went online to Allstate's customer portal to check renewal docs and noticed the agency put notes in that they had called....never missed a call from them and had no voice mails either. However, there was a message on our online renewal statement stating that since our daughter turned 21 we may consider dropping her and have her open her own policy. Customer service is a gone here. We have stayed with the same agency due to trust and care....both are gone. Sadly this hasn't always been the case. But due to this we decided, for the first time ever, to shop around. We were loyal clients to them, shame on us. We discovered that a major competitor of theirs offers much better pricing. Better service...who knows? But with the representation or lack of we have received over the last few years it's well worth giving someone else a shot. Instead of Allstate's motto of "You're in good hands with Allstate" , our new motto for them is "we were in good hands until customer service, care and loyalty became a non issue and we dropped them"! Sad to see a long-standing relationship go, but Walters Agency lost that personal touch and fell into the on-line attitude of no emotion, care or concern, without the on-line price model. Randy and Sandy F read more

My car is totaled and I've been trying to cancel my policy for over a month only to receive another email about a payment about to be withdrawn. I don't even have the car anymore and they're apparently doing everything they can to avoid letting me cancel the policy. Avoid at all costs. read more

I signed up with this office for home & auto ins and my original auto monthly payment was $326mth for auto ins. A few months later my daughter got her DL. This office called & asked if I'd like to add her to my current auto policy. I said no because we were in the process of getting her auto insurance through her university because they had great rates for students and gave good student discounts and other discounts based on clubs and groups in the university. I have autopay and a month later I get charged over $600 for that month. I was floored! It was over the weekend and this office wasn't open, so I called the main 800#. I found out from "corporate" Allstate that I did not reject coverage for my daughter so she was automatically added. I tell corporate Allstate I let this office know I didn't want to add my daughter. Corporate Allstate said this office didn't properly enter that rejection of cvg for my daughter in their system so my daughter was added automatically. I was furious so I started shopping around for new coverage and cancelled my policy with Allstate on the 1st. Then I get a bill from them for $200! My billing cycle was from the 1st to 31st. I call and they said i cancelled on the 2nd and this bill was for sept 1st & 2nd. I told them I cancelled on the 1st so they back dated it and said this bill would go away because it was cancelled on the first day of the month. Then a couple of weeks later I get a bill from a collection agency and my credit score drops 70 points! Again... I'm floored. I call this office and I tried to get this taken care of. Every rep in this office (including the supervisor) said we need 24-48 hrs to look into this and we'll call you. I NEVER got a call back from them. Just got run around after run around. Definitely DO NOT recommend this office. read more

Over 40 years a customer of Allstate, but never more. Brandon never returns emails or phone calls. Always has an excuse - email bounced back was the latest - did not think that I was not replied to if it bounced back and no follow up!!! Even the Allstate IT team state in the bounced back email to "Try Again", but not Brandon..... His staff gives you an answer, then Brandon says you have a problem. Sad how his interest is only in collecting your payments. Zero service or customer focus. Talks down to you without trying to listen. Never have a seen such an arrogant service provider like this man. read more

The follow-up and service from this agency is terrible. They do not check their voicemail and/or return phone calls...unless you want to buy more coverage; they do not respond to the email address listed on the Allstate policyholder website; they don't properly follow-up with third-parties that need notification of coverage; they lose paperwork and signatures and then claim to have never received documents; they require multiple phone calls and emails as a reminder to complete tasks that should be completed in a routine basis; they do not acknowledge policy cancellations in a timely manner...but they still charge for the time frame that covers their lapse in response to the cancellation; and finally, the owner does not even respond to letters and notes addressed to him personally. Insurance is a commodity. I suggest you find it elsewhere. read more

"You are in good hands with Allstate". And for 40 years I have believed this to be true. But then Brandon Walters decided to buy the agency with which I've worked for many years. What a piece of work this guy is. If you're really "in good hands", watch where Brandon puts his middle fingers. I called to inquire about a 25% increase in my home owners policy. Brandon's response, "if you have a problem with Allstate's policies, call the 800 number". UNBELIEVABLE! read more

This office tried to pull basically the same scam on me twice, so I cancelled my insurance and went to Liberty Mutual where they actually appear to want my business. Here's my list of complaints: 1) When I first signed up for liability only insurance the quoted price was reasonable. Then the first bill was two times what the quoted rate was. According to them, I neglected to sign some documents that would have given me the quoted rate. However, I never received anything in the mail to sign. After a few days, they sent me the documents and I signed them, but the rate was still slightly higher than the quoted rate for absolutely no reason. 2) I recently got married. When my wife called to change her name on the insurance, the person on the phone had absolutely no clue how to do such a simple thing. This is not a big deal, but speaks to their general incompetence. 3) After I added my wife to my insurance and upgraded to comprehensive, they repeatedly messed up the insurance documents, sometimes forgetting to add my wife's car, sometimes my car, sometimes me, sometimes my wife. It took over a week before we finally received correct insurance cards via email. 4) The first bill of my and my wife's joint policy was 2.25 X the quoted rate! And the 6 month total was $800 more than the quoted rate. When I called to try and clear up the disparity, the person on the phone rambled on with some sorry excuse. I have a BA in math and a PhD, but no amount of education could have enabled me to understand a word of what she said. I finally cut her off, told her I was done wasting my time with her company and quickly emailed the office a signed letter cancelling my policy. 5) After I sent them the letter cancelling my policy, they failed to cancel it on the requested date, probably just to try to squeeze a bit more money out of me. read more

Long term customer of Allstate and I'm finding out Allstate does not care to support its clients. Called my Allstate agents (Brandon Walters) office about an issue with a claim and never got a return phone call with any update on the issue at hand. Seems to me his agency only cares about collecting the monthly premiums; and could care less about the clients. Sad to see this as before Mr. Brandon Walters agency took over my policy; customer service was great. read more