We have been patrons at this bank for sometime and have credit cards with Chase…read more We have several accounts and due to keeping up balances we don't have fees. We did some restructuring and now fees, fees, fees. I have been chasing fees since, even though Joe told me I wouldn't be. Well he was wrong and when I tried to get follow up help I was directed to Jackie. Jackie took off a couple fees but here I am again being charged fees when Ive been told I wouldn't be. Then I just went through an account he and I use to transfer funds between one another and I just saw a 35$ fee. I'm not happy about it but Im not going to hassle these overworked employees as I will just amp up my efforts to get keep get him to leave this awful bank, that iconstantly needs to be watched due to distrustful or untrained/misinformed/lazy employees. It will take him time to leave but he has started talking about it with all our/my issues... I'm In the process of transferring all mine to navy federal. I've Had them for the last 9 months and not one lie. Not one fee. Not one employee saying they fixed something only for me to have to deal with another employee, on multiple months going forward. This is one establishment I look forward to leaving behind all the hidden/lied about fees. Such better banks out there without the lying/misinformed employees. I HATE changing banks as it's a large hassle ---who doesn't?.... My advice is DONT GO INTO THIS ONE...so you don't have to look at the future and changing a bank due to months and months of fees and complaints and lies and employees passing on to others....

I love this bank. I drive past several other banks because it's worth it. Everyone is so nice and…read morehelpful. Best location the NKY!

My boyfriend and I had a great visit here! We made an…read moreappointment when I had stopped by the week before, which was easy with the receptionist. When we arrived a week later, the banker was ready and waiting for us. She was very friendly and knowledgeable, and answered all of our questions expertly. We left feeling more confident in our finances, and found the experience way less stressful and easier than we expected. We will be coming back here for any other banking needs as long as we are in the area.

Everyone is friendly here but, wow, they are slow. No reason to sit in a drive-thru (stuck with…read morecars so couldn't leave) for 20 minutes. Just slow. Just like the Blue Ash branch.

I have used chase, usbank, huntington, and Cinfed has been wonderful with customer service, product…read moreofferings, and security!! I rest easy knowing the security measures for Cinfed are working!! I would recommend Cinfed to anyone looking for a great financial advice and help.

My identity was stolen, and I found myself with very little left to my name. Not enough to live…read moreon. I was at my wit's end, made an appointment, and went to the Oakley branch to talk with branch manager Shawn DeGolyer. She helped me through changing all of my account information (numbers) and guided me as to how to protect my identity going forward. I felt very confident in her ability to help me through the process and would highly recommend working with her. She is very knowledgeable and patient.

I have had very good experiences with this branch. Friendly and professional, with helpful advice…read more Some of the other reviews mention longer wait times. I am OK with that, given the personalized service that I receive. Good service takes more time.

Great service at this branch! Very friendly staff and professional. This branch is busy because of…read morethe location but tellers and bankers help the customers quickly. The branch is big and has a smart atm inside, outside atm, drive through atm, two drive thru lanes and usually at least 4 tellers working the line along with all 4 of the bankers waiting to help you with whatever you come in for.

Good customer service. Everyone takes the time to take care of your needs. The drive they gets…read morebusy, but they all manage to take care of the people in front of them as well as the phones and drive thru

This US Bank is located inside one of the best Krogers in the area. Their ATM is always available…read moreand their teller's hours are a little later than most which is nice if you need to interact with a human. Overall a nice bank in a convenient location.