I've had them for years and they always provided excellent service. If you follow their policies,…read moreyou will get good serive.

After speaking with Glexi Vetter, Claims Division Supervisor, I wanted to update my experience. She…read morepersonally took the time to call me, listened patiently to all of my concerns, and treated me with kindness, respect, and professionalism. I truly felt heard. She never made me feel rushed and was genuinely committed to helping resolve my claim. Her communication, compassion, and willingness to work with me completely changed my impression of the situation. Excellent customer service is hard to find, and Glexi went above and beyond. Thank you for taking the time to help and for restoring my confidence. I sincerely appreciate everything you've done.

Integrity, honesty, insight... hard to believe there are still insurance agents who hold firm to…read morethese values! I called Vlad's office because I was unsure about how my current insurance agent's office was handling our affairs. Vlad graciously took the time to thoroughly talk through my concerns and our family's situation, gave valuable insight into the insurance landscape, and encouraged me to share my concerns directly with my current agent so they can use the challenges we faced as training opportunities for their team. He cared for my concerns and invested time in understanding the situation as if I was his own client, while also caring for my own agent and the individuals on their team.... What a blessing to receive genuine help and insight, and to witness such integrity!

Teresa is so personable and helpful. The price offered to me for car insurance was less than half…read moreof what a State Farm offered me that was based in Carlsbad.

I've been under the care of State Farm insurance for all of my automobiles and houses for over 10…read moreyears. Mark and his team really care and go above and beyond to make sure that your needs are taken care of. Most importantly when I have had to make a few claims for minor incidents everything went very well and smooth.. I've never felt ripped off or treated unfairly and always felt that they had my back when I needed them the most. I highly recommend Mark Nguyen's team.

Still a 5 after so many years with Mark and State Farm's . Just in informed my rates went down …read more Good news to start the weekend . Thanks good neighbor.

I don't know how people feel about Geico but I had a man hit our truck in a parking lot 6/1/2026…read moreand he has Geico Insurance,I contacted there claims department and so far they have been fantastic truck going in to shop Monday.

They have the worst customer service! Don't even bother calling unless you want to wait over an…read morehour. When it's this bad, you have no choice but to just show up in person! Ridiculous!

Kristin is great! My homeowner's policy had just been cancelled by…read more AAA. They said maps showed our home was too close to some brush on slopes. However, that had not been an issue for the 18 years of being a loyal customer to AAA. Kristin was very helpful, and made the whole transition a pleasant experience. She responded the same day after I made a quote request, and we met within a few days. I really appreciated the personalized service since various other companies only have representatives to answer questions on the telephone. Kristin was very patient advising me about a myriad of issues, such as my home, auto, rental property, umbrella policy, and trust account. She also took the time to explain loss of usage, deductibles, and replacement cost amounts. This new insurance with State Farm has saved me hundreds of dollars, and given me better coverage. Bottom line is that I highly recommend Kristin and her company!

Amazing five star agent and team. They take care of all of your needs with quintessential…read morecommunication and amazing service. Five stars all day long!

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

I was first introduced to Lilly of First Express Insurance Agency by my dad last year when I was…read moreshopping around for home insurance for my house. She was super easy to deal with and gave me the most competitive rates for the coverage I was looking for. I ended going with her out of the 4 agents my dad referred me to and got my home insurance through Mercury. Fast forward to these past two weeks, I've been shopping for a new car insurance as my current insurance is raising the rates by almost $400 for this next year. I shopped around online, and was looking at Geico and Wawanesa, as they had the cheapest rates when I suddenly remembered that most companies have multi-policy discounts. I immediately reached out to Lilly to see if she could help me and she worked with me to obtain all the information necessary to give me an accurate quote. She even went above and beyond to see if she could get approval from her admin for a career discount. Unfortunately, I didn't qualify for that specific discount, but the rate I got from her was still the most competitive. Needless to say, I highly recommend Lilly for her quick, efficient, and highly professional work!

From the owner: We are the one stop shop for all of your insurance needs.  Our mission is to provide quality…read moreproducts and services are very reasonable prices. First Express Insurance Agency has been your dedicated insurance agency, serving the community of Orange County since 2000. As your local source for insurance services and solutions, our entire staff prides itself on offering personalized and responsive customer support to our customers throughout the Orange County area. At First Express Insurance Agency, our ultimate goal is to create lasting relationships with each of our clients so that we may continue providing excellent service for many years to come. Our experienced staff members can outfit you with tailored solutions for your auto, home, and business insurance requirements and personalize each insurance product to your specific individual needs while providing competitive rates for our valued clients.

I love this location. All the employees are so nice. I was there to register two of my cars and…read morethey helped me right away. I was there in and out in less than 10 minutes. I highly recommend this office.

Having a AAA membership is a must have! Over the years I have used their services multiple times…read more Their roadside service is dependable and a comfort to know you make one call and service shows up wherever you are. Dead batteries, locked keys in the car, and many tows. I've had to have cars towed several times. Once from the side of the busy 163 freeway. Once from Monrovia to the local Acura dealer. We also use their DMV services, which is so convenient. Big thumbs up for this service! We have used their travel agents too. I prefer using their travel agent in the Murrieta location, who doesn't have an attitude. I guess that's the reason for four stars versus five stars. Otherwise, I don't have any complaints about the service at this Temecula location

I have been with Purely Insurance for over 10yrs! We have worked with Nicole and she has been…read moreamazing. Very responsive, and overall a pleasure

Working with Travis Von Bartheld at Purely Insurance was a refreshing experience. I had reached out…read moreto several companies while shopping for quotes on multiple policies, and most of them wanted me to jump through hoops by filling out endless forms. It felt like they were making me do all the work just to give me an estimate. Travis took a completely different approach. He simply asked for my existing declaration pages, reviewed them, and came back with clear, straightforward feedback. Instead of trying to push me into switching, Travis told me that my current policies and pricing were already very competitive and recommended I stay with what I had. That level of honesty and professionalism stood out immediately, especially compared to others I spoke with. He also went a step further by pointing out one specific adjustment I could make to improve my coverage. That advice was thoughtful, practical, and focused on what would actually benefit me, not him. The process was fast and efficient, which I greatly appreciated. Travis respected my time and made sure every conversation was productive. He was direct when it mattered, but also patient in explaining the details so I could understand exactly what my options were. His knowledge of the industry was obvious, and his ability to translate that into meaningful guidance gave me confidence that I was making the right decisions. Insurance can feel complex, but Travis made it simple. He combined expertise with genuine integrity, which is rare to find. Based on my experience, I can confidently recommend talking to Travis at Purely Insurance if you are considering your options. Having an expert who is both highly honest and professional makes all the difference, and Travis proved to be exactly that.

I wish I could post more all over the place, but for now, big thanks to Mario R. and Jennifer F…read more for all of their help getting me back on the road when my cat converter was stolen this past December. Between working around my loony schedule and patiently explaining the process to me, Jennifer F. was truly a light in the dark. I always knew the status of my claim, enjoyed our chats, and felt very well taken care of. When Mario stepped in locally to help me, his communication and help was top notch. My claim went through as soon as the quote came in and bam, I got the parts and got my beautiful car Sasha fixed up and back home where she belongs. People are always so quick to complain about insurance companies, but if you get the right people helping you, it really does make all the difference. I definitely got the right people in Jennifer F. and Mario R.

I was with Progressive Insurance for a little over 11 years…read more Anyways, There Customer Service is Excellent. But when you are being Billed Over $800 every 6 months, and I was being billed $350 when I started, I decided to look around and found Allstate for a little over 300 every 6 months Your Allstate agency is Chad Luitwieler (562) 691-9175. I called Progressive Insurance to get a retroactive refund for a policy that had started about a month prior. Well, I keep calling and sending emails, and all they do is ask for this, ask for that, ETC. from cledocs@commercial.progressive All for maybe half of what I Had Paid, that's all. Charlie Gonzales is Disappointed as a former loyal Progressive Insuree for years. A former loyal progressive customer is given the runaround. And Maybe Your Next? Maybe, By The End of this month or next month I will; get a partial refund??? The Progressive Insurance Saga Continues. Carlos Gonzalez, San Diego.