I've had them for years and they always provided excellent service. If you follow their policies,…read moreyou will get good serive.

If I could give 0 stars I would!!! I've been a customer for our auto ins for years, I had left them…read morein the early 2000's and came back in 2022, they are a bit pricey but I was ok with that since they offer the higher limits. Whelp the most awful Thing happened 12/17/25, I was in a horrible accident & my truck was totaled! I gave Wawanesa grace since it was coming up on the Christmas holiday but once 2 weeks passed and no response from adjusters I started to worry as the rental coverage is only for 30 days & I had no vehicle that was being repaired! Well my Worst nightmare came true! The total loss adjuster assigned to us was dragging her feet, never contacted my finance company even though she lied to me on several occasions that she had!! I she had told me over the phone on a Thursday that I would have a check the following Monday & that day came & was gone & it took another 10 days to actually get our funds due us to go replace my vehicle! I would call my finance company daily to see if they've given the payoff to my Ins company & for 2 weeks was told they have not been contacted!! Of course my rental ran out, Wawanesa refused to extend even though THEIR incompetent adjuster didn't follow thru & I literally was doing all the leg work to get my payout to purchase a new vehicle! I ended up paying out of pocket a total of 10 days at $50 a day, thank goodness the rental provider extended the rate to me or I'd be out more money due to Wawanesa's failure to do their job! As of today our loan check to our finance company has still not been recd, it's been since 01/24. So not only did Wawanesa force me to incur over $500 in charges for a rental, my credit is also taking a hit !! I am so disappointed & have left msg for managers with no return call or explanation! I am shocked at Wawanesa & so upset that we pay our ins policy, mind you it's not cheap in CA & with the way things are in the world with ins right now & then to be treated with such arrogance as if we are asking for a favor!! If I could take my business elsewhere right now I would but again the state of our ins premiums in CA it's not easy to move to another ins provider with the same coverages. I feel stuck & not happy at all! I would never recommend Wawanesa ever again!! Wawanesa do better, train your total loss adjusters to have better customer service skills & to return calls to customers & to do THEIR jobs!!! I don't know how many days I spent on the phone leaving msgs, calling my finance company, calling the adjuster back to be lied to & in the end what I was trying to prevent, happened!! Do not go with Wawanesa!! Btw I was not at fault & had major neck, back & arm Injuries all the while dealing with MD appts, therapy, PTSD from The accident & hiring an attorney due to the other party (at fault) not having enough coverage to pay off my vehicle & then I had to deal with the stress Wawanesa caused me. I was literally in tears daily trying to contact anyone at Wawanesa to help us!! I am thankful to be alive, but not thankful for the stress caused by my own insurance!! Go elsewhere!! Not worth the headache they cause their own insured!

Integrity, honesty, insight... hard to believe there are still insurance agents who hold firm to…read morethese values! I called Vlad's office because I was unsure about how my current insurance agent's office was handling our affairs. Vlad graciously took the time to thoroughly talk through my concerns and our family's situation, gave valuable insight into the insurance landscape, and encouraged me to share my concerns directly with my current agent so they can use the challenges we faced as training opportunities for their team. He cared for my concerns and invested time in understanding the situation as if I was his own client, while also caring for my own agent and the individuals on their team.... What a blessing to receive genuine help and insight, and to witness such integrity!

Teresa is so personable and helpful. The price offered to me for car insurance was less than half…read moreof what a State Farm offered me that was based in Carlsbad.

Mark is amazing! The difference between our previous agent and Mark is night and day. He was on top…read moreof everything at all times, and he made every possible effort to get us the rates. Not only were we incredible taken care of, but we also saved money in the process. I would give Mark more than 5 stars if I could!

I have been a customer for 10+ years and they have been offering the best customer service!!! I…read morehighly recommend

I don't know how people feel about Geico but I had a man hit our truck in a parking lot 6/1/2026…read moreand he has Geico Insurance,I contacted there claims department and so far they have been fantastic truck going in to shop Monday.

I've had GEICO for about 15yrs consecutively. Originally on a leased vehicle with full coverage…read more I ended up buying the car and promptly dropped the full coverage for minimum liability, (2006 Scion Xb $18K new, at 2010 under $10K, I can afford to replace it) My rate dropped to about $120 /6 mos in 2012. I've had ZERO accidents, tickets, under 5k annual miles, and lived at the same address, yet every 6 months they keep raising my rates. My last renewal was $225, and my current is $225 plus a $39 renewal fee? Every renewal I have play this stupid game over the phone, fighting with their AI just to get a worthless agent that escalates me to another person that usually is very polite and helpful and tries to resolve any over sight. (they usually automatically assume I drive the CA average miles, even though I file a mileage statement that clearly keeps log of under 5K/yr.) Ive got better things to do that play stupid phone games for $20? Why can't they just not SUCK, I cost them $0 in claims since signing with them, yet this is how I'm treated, every 6 F#CKING months!

Amazing five star agent and team. They take care of all of your needs with quintessential…read morecommunication and amazing service. Five stars all day long!

I had been with Wawanesa Insurance for almost 10 years. After a horrible experience and always…read morebeing pushed from one adjuster to another with tons of paperwork. I finally realized - I DESERVE BETTER - I needed a new insurance carrier. So I spent the better half of the last week in February looking for a new insurance company to cover my home, property and car. Want to know why I choose Francy's Team and State Farm?!? The absolute best service!!!!!!!! Being able to go to my agents office, for them to know who I am with no question, joke about where we are from and what we love, makes it feel like family. I have a team that cares about me and wants to make sure I am protected. Chris McMurry was so kind and helpful to me while I was deciding on a new carrier. Because of his level of service & honesty with me, I chose State Farm over others. You can't go wrong with this team and I have already been referring my closest friends to this agency office!!! You rock Team Francy!!!!!

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

Our family has had StateFarm for awhile now, and they have been there to help us whenever we needed…read morethem. Lily is very responsive and stays in contact with her clients throughout the whole process, which is something I can confidently say doesn't happen with previous insurances I have had. Even when the office is busy and Lily is away, she has a small team of dedicated agents to help. Over my entire time with StateFarm, I have only had one issue where the claims department wanted to file my claim as collision instead of comprehensive. After questioning this decision, Lily and Jessica made sure to dispute my case with the claims department on my behalf. Wow. Not many agents would do that on their own accord. They then contacted me and let me know that they were able to get claims to reverse their decision based on the factual information that I gave to them after my accident. If you're in the area and looking for your new insurance/agent. Look no further.

I was first introduced to Lilly of First Express Insurance Agency by my dad last year when I was…read moreshopping around for home insurance for my house. She was super easy to deal with and gave me the most competitive rates for the coverage I was looking for. I ended going with her out of the 4 agents my dad referred me to and got my home insurance through Mercury. Fast forward to these past two weeks, I've been shopping for a new car insurance as my current insurance is raising the rates by almost $400 for this next year. I shopped around online, and was looking at Geico and Wawanesa, as they had the cheapest rates when I suddenly remembered that most companies have multi-policy discounts. I immediately reached out to Lilly to see if she could help me and she worked with me to obtain all the information necessary to give me an accurate quote. She even went above and beyond to see if she could get approval from her admin for a career discount. Unfortunately, I didn't qualify for that specific discount, but the rate I got from her was still the most competitive. Needless to say, I highly recommend Lilly for her quick, efficient, and highly professional work!

From the owner: We are the one stop shop for all of your insurance needs.  Our mission is to provide quality…read moreproducts and services are very reasonable prices. First Express Insurance Agency has been your dedicated insurance agency, serving the community of Orange County since 2000. As your local source for insurance services and solutions, our entire staff prides itself on offering personalized and responsive customer support to our customers throughout the Orange County area. At First Express Insurance Agency, our ultimate goal is to create lasting relationships with each of our clients so that we may continue providing excellent service for many years to come. Our experienced staff members can outfit you with tailored solutions for your auto, home, and business insurance requirements and personalize each insurance product to your specific individual needs while providing competitive rates for our valued clients.

I love this location. All the employees are so nice. I was there to register two of my cars and…read morethey helped me right away. I was there in and out in less than 10 minutes. I highly recommend this office.

Terrible experience, you would think after 27 years of using this insurance company that they would…read morebe a little more customer focused. Needless to say I am going to switch insurance companies because they want me to download a known hacked app to record everything in my residence. No thanks. Good bye aaa.

I have been with Purely Insurance for over 10yrs! We have worked with Nicole and she has been…read moreamazing. Very responsive, and overall a pleasure

Working with Travis Von Bartheld at Purely Insurance was a refreshing experience. I had reached out…read moreto several companies while shopping for quotes on multiple policies, and most of them wanted me to jump through hoops by filling out endless forms. It felt like they were making me do all the work just to give me an estimate. Travis took a completely different approach. He simply asked for my existing declaration pages, reviewed them, and came back with clear, straightforward feedback. Instead of trying to push me into switching, Travis told me that my current policies and pricing were already very competitive and recommended I stay with what I had. That level of honesty and professionalism stood out immediately, especially compared to others I spoke with. He also went a step further by pointing out one specific adjustment I could make to improve my coverage. That advice was thoughtful, practical, and focused on what would actually benefit me, not him. The process was fast and efficient, which I greatly appreciated. Travis respected my time and made sure every conversation was productive. He was direct when it mattered, but also patient in explaining the details so I could understand exactly what my options were. His knowledge of the industry was obvious, and his ability to translate that into meaningful guidance gave me confidence that I was making the right decisions. Insurance can feel complex, but Travis made it simple. He combined expertise with genuine integrity, which is rare to find. Based on my experience, I can confidently recommend talking to Travis at Purely Insurance if you are considering your options. Having an expert who is both highly honest and professional makes all the difference, and Travis proved to be exactly that.

I wish I could post more all over the place, but for now, big thanks to Mario R. and Jennifer F…read more for all of their help getting me back on the road when my cat converter was stolen this past December. Between working around my loony schedule and patiently explaining the process to me, Jennifer F. was truly a light in the dark. I always knew the status of my claim, enjoyed our chats, and felt very well taken care of. When Mario stepped in locally to help me, his communication and help was top notch. My claim went through as soon as the quote came in and bam, I got the parts and got my beautiful car Sasha fixed up and back home where she belongs. People are always so quick to complain about insurance companies, but if you get the right people helping you, it really does make all the difference. I definitely got the right people in Jennifer F. and Mario R.

I was with Progressive Insurance for a little over 11 years…read more Anyways, There Customer Service is Excellent. But when you are being Billed Over $800 every 6 months, and I was being billed $350 when I started, I decided to look around and found Allstate for a little over 300 every 6 months Your Allstate agency is Chad Luitwieler (562) 691-9175. I called Progressive Insurance to get a retroactive refund for a policy that had started about a month prior. Well, I keep calling and sending emails, and all they do is ask for this, ask for that, ETC. from cledocs@commercial.progressive All for maybe half of what I Had Paid, that's all. Charlie Gonzales is Disappointed as a former loyal Progressive Insuree for years. A former loyal progressive customer is given the runaround. And Maybe Your Next? Maybe, By The End of this month or next month I will; get a partial refund??? The Progressive Insurance Saga Continues. Carlos Gonzalez, San Diego.