Great great customer service! Highly recommended Veronica's very helpful great person and great…read moreprices.

Princess Insurance has given me the best car insurance rates since I had to switch providers the…read morelast year. My previous company was over charging me and Rhonda was able to get my rate lowered. Veronica is usually here in the morning when coming in to make my payments and she makes the process very easy. Great customer service.

5 stars doesn't express the gratitude for the help I've received from William. His service and…read moreexpertise is unmatched. I had to switch from the other insurance agency after giving my business to them for 7 years! They left me hanging almost with no homeowner's insurance coverage when Mercury sent us a notice over 6 months prior to the expiration to comply. The assistant of my agent kept saying they will take care of it and everything "should" be fine with the information they provided them (which was inaccurate). I followed up with them every 3 weeks and they kept saying because of "covid" everything was backed up but don't worry, they will take care of it. Come one month before my insurance expired, they BLAMED it on me for not willing to pay for inspection fee in order to continue my coverage. I was baffled! I asked several times if the appraisal inspection was enough as proof, they said, "yes". In the end I was blamed and left defending for myself and trying to get an inspection done, which i would have paid for but the availability was 2 weeks and I may not have enough time to get the documents processed. I could run into the risk of not having any coverage!!! Yet, the agent just said, well, are you going to do it or just pay $700 more for the last minute insurance they helped me pulled up? I felt I was held in hostage. I called several insurance agencies and they all took days to get back to me with a quote. I felt like I was treated as just a number or customer. It is like an answered prayer finding Broadway Insurance Service. William was super busy, but when he gave me the time he will get back to me, he fulfilled his promise. He didn't make any "excuses". William took the time to explain what I am buying into, what was covered and based on my family situation, recommended us to buy another umbrella insurance to make sure I have my family needs covered. Moreover, he was willing to go the extra mile to work out the contract on his day off so I would not be concerned about not having coverage. I was so touched by his service. I switched over our homeowners, landlord, and auto-insurance. We were so glad we did. 2 months after switching, my lender sent over an unreasonable request for me to provide proof that our home insurance that has "wind" coverage. Our lender went ahead and bought a very expensive coverage for us in escrow. When I called lender, they were making all kinds of procedures for me to provide proof and transferred me from department to departments. It took me more than 4 hours with the lenders that I decided to call William to see if he can speak to them over speaker phone while I was finally able to speak to the manager of the lender. William provided his cell phone for his contact and picked up right away when I called! It literally saved me another 4 hours to get to the right person at the lender. With his expertise, William firmly explained that in California, it is covered unless there are special items listed like Earthquake that is not covered. The lender tried to give me another department to submit proof and would have took 4-5 weeks to process the request. William just took it from there and said he will take care of it for me. With 2 kids, the assurance was everything! Within 1.5 weeks, it was taken care of. During that whole time, William would send me email updates of what was happening. I had so much PEACE to know William would take care of me and my family. He is like family now. I can't express the gratitude for his help. Over the past 16 years, I've deal with 3 other agencies, NONE can match Broadway Insurance Service! If you are deciding to switch because you are not treated with the respect and attention from your current insurance agent, don't hesitate, just call William. You won't be disappointed. I wished I would have done so sooner instead of trying to be "loyal" to the company that didn't care a damn about my business or relationship with them.

I've been a client of William at Broadway Insurance for over 11 years, and the experience has…read moreconsistently been outstanding. What sets William apart is that he genuinely works in your best interest. He takes the time to look for quality insurance options that fit your specific needs, and I've always trusted his guidance completely. With William, it never feels like he's trying to "sell" you something -- it feels like he's working for you. That level of integrity means a lot. His demeanor is calm and steady -- almost monotone at times -- but he's always friendly and approachable. He listens carefully, explains things clearly, and makes the entire process easy to understand. Over the years, he's helped me with everything from condo insurance to rental property coverage. And when it comes to earthquake insurance? William has come through for me time and time again with quotes and coverage options that no other agent in California has even come close to matching. I know that sounds like an exaggeration, but it's not -- it's 100% true. One of the most important things when dealing with insurance is trust, and I've always felt that with William. He doesn't just send you a number and expect a yes or no -- he walks you through the details, explains the differences, and makes sure you understand what you're choosing. He's thoughtful, considerate, and exceptionally knowledgeable. If you're looking for someone who will actually listen, ask the right questions, and take the time to find you the right solution -- reach out to William. Say hello. Explain your situation. I think you'll quickly see what I'm talking about. He won't rush you, he won't talk over you, and he'll get back to you with real options. I can honestly say -- you won't go wrong. Guaranteed.

Great company, good rates, true professionals who explain everything clearly. I highly recommend…read morethem, especially Georgiy, the TOP manager. Reach out to him for insurance

This company was recommended to me by a friend. She said Paul had low prices. I arrived at the…read moreoffice and it took us about 30 minutes to choose the right insurance for my car. Thanks Paul for your time and help. I will recommend to my friends.

Been a customer for almost 8 years now. Never even thought…read moreabout switching. Have been offered lower rates several times by other brokers but I wouldn't risk switching a few dollars saving for an amazing customer service i have been getting for almost 8 years straight. Every time I bought or sold a car, added or removed drivers, if not on the same day (I usually call right before closing) the following day I would have everything updated and emailed back to me. Highly recommended!

The absolute worst. Do not bring your business here. They are incredibly rude and called my son a…read moreterrible derogatory name.

I am extremely grateful for the amazing service I received from Caritina Nicolas. After having a…read morevery bad experience with a different insurance company, someone recommended this office to me -- and honestly, I was very nervous about handling everything only through phone calls and text messages. Before calling, I also took a moment to read a few reviews. While some weren't the best, I personally felt that what I was reading reflected more on those clients' personalities than on the actual quality of service -- because my experience here was nothing but excellent. This is just my honest opinion as a very grateful, happy, and satisfied client. From the very beginning, Caritina was incredibly patient, kind, and professional. She took her time to answer all of my questions and explained everything clearly, which really helped ease my anxiety. She went above and beyond by sending me multiple quotes without me even asking, giving me several options that worked best for me, for other drivers, and for my truck. Since I'm not an expert in insurance, I truly appreciated how she guided me through each option and explained the differences so I could make the right decision. You don't often find people who genuinely take the time to educate you and make sure you feel confident -- and Caritina absolutely did that. Thank you so much once again, Caritina, for your outstanding service and dedication. I will definitely continue recommending this office to anyone looking for reliable, caring, and professional insurance help -- and I'll be adding two more cars next month

Agent was very rude! Hung up when I asked for her name. Very unprofessional if you don't want to…read morework then just stay home. I had to drive all the way to the office just to make a transaction due to agent being rude af. I will be leaving this company after this policy ends, I refuse to continue to give a company my hard earned money when they can't even hire agents who have basic mannerisms. I had no real issue with this branch until now. Don't waste your money or time with this branch office. Allstate is a great company but not this branch

Ashley Galindo--wow, you are simply amazing! Thank you so much for your outstanding customer…read moreservice and the care and attention you gave me. I truly appreciate you! Your work ethic is exceptional, and it really shows. Thank you for going above and beyond. Keep up the amazing work!

The agent that help me, was Evelyn she found me the best price on insurance, excellent customer…read moreservice. I did not have to wait a long time for service. she explained every thing to me, I purchased Freeway insurance through Evelyn. Thank you for doing an amazing job.

Great spot to get DMV services, travel services, and anything else you need. The employees are…read morefunny and helpful. Brittany helped me with DMV services, she was super patient and attentive. Give her a raise! The office is large, ample and clean. Plenty of parking and access to public transportation. I arrived here just before 9am on a Saturday and the wait was minimal, though there was a short line. Definitely recommend to become a member to have access to the resources at AAA. Worth it. A+ recommend.

I was looking for nearest AAA office for my DMV business and found this in downtown LA. At first I…read morewas a bit intimidated to come because LA is very bad for parking. After reading some reviews, found out they have big parking lot so decided to come here. As it was mentioned, they do have a big parking lot. As I walked in there was about 4 people in front of me and they moved pretty quickly. After waiting in line for like 5-10 minutes, my transaction was done by the receptionist. They have a big office and a lot of seating area. I also see a lot of people waiting so ymmv on what you need.

worse experience i had, i asked for cancellation not even my insurance yet, instead if yahaira…read morefrutos suppose to give me a call she put a charge on my bank... is this consequences that she told me to pay... i will say to anything not even think about doing business with them.. true they don not even deserve 1 star.

I am not a client of Fred Loya Insurance; however, was rear ended by an individual that is. It has…read morebeen over a week since I originally filed my claim and I have YET for an adjuster to see the damages on my car despite their promise that someone should have already arranged a time to see it. I have followed up with them several times and when I did call the main number and spoke with Roxanne she was rude and hesitant to provide me any information including the rental policy. In addition she muttered under her breath and sighed heavily as I asked her these questions. While all of our of jobs can be difficult at times, treating someone like this is uncalled for and unfair. Just happy I am a Geico client rather than Fred Loya.

I visited this location today (01/13/26) to get a quote for my car insurance, and I was helped by…read moreJesus. He was not only extremely friendly but also very professional. He took his time to explain everything clearly and never hesitated to answer any of my questions. I really appreciated how dedicated he was to finding me the best price possible. I also noticed how respectful he is toward his coworkers and how attentive he is with every customer who walked in. Even while helping me, he made sure anyone entering the office felt acknowledged and knew they would be assisted soon. His customer service is honestly the best I've ever experienced, specially in insurance agencies. Jesus is clearly passionate about his job -- you go in for insurance, but you end up having a genuinely great conversation too. I highly recommend this place to anyone looking for insurance, go with Jesus he's your guy. If you're reading this, thank you again for all your help!

Costuless insurance got me the perfect quote for my budget with no hassle! I will forsure recommend…read moreto all my friends and family. Laxman was a huge help and I will refer everyone to him for quick and easy insurance set up!

Walked this morning into the office I was immediately greeted by this young lady named Daana Lopez…read morewho with a smile welcomed me inside the office I personally always have issues obtaining auto insurance because of the value of the vehicles I own but this time was not the case, she was easily available to find me a great rate for my four vehicles Not only that, as well she advised me on coverages I didn't know about and find them important to have You never know the situation you can be involved in,very professional and knowledgeable If you're looking for auto insurance I highly recommend you to come here and ask for Daana Lopez

Very professional and helpful, the customer service was amazing! Manny was extremely helpful!read more