An 82% increase in 2025!!!…read more I previously had a 6-month cost of $1,257.44, or monthly payment of $209.57 (but was charged $230.30/month and they have not explained why). As I understand, an at-fault parking lot incident would be 1 point. More than two years have passed with a clean record as well as mileage that decreased to 1/10 (if not even less) in the past 8 months. I had no significant increases until this year. I also checked with friends and family with State Farm in California, and they had approximately 17% - 22% increases (which CA approved), not an 82% increase! This is unique to their agency. They are stating that s previously stating that "2 full years have passed since 11/19/2022. A clean driving record with no at-fault accidents or violations is a 0 or SR. Because of this at-fault accident your driver rating should be a 6, but 2 years passed, meaning your driver record is currently now a 4." State Farm billing states that "For every 12 months since the renewal following the occurrence of a chargeable accident or the conviction of a minor violation, the initial assigned Driver Record Level for that chargeable accident or conviction shall be lowered by 1 level." This agency is stating "Every 12-month period, your driver record would decrease by 1 point, meaning this incident will be on your driver record for 4 more years." In the state of CA, at-fault minor parking lot incident is 1 point and is on record for 3 years. This was not a traffic violation or other serious infraction that would result in a 6 rating or longer lasting record. It does not make sense that they JUST decided to raise my payments by 92% after more than two years of a clean record when I am in year 3 and back to a 0 rating. ABSOLUTELY RIDICULOUS. I have obtained four 6-month quotes with other reputable auto insurers with my record that are within $250 of my previous $1257 6-month rate and will no longer do business with Rachel Bhan.

Reliable professional caring knowledgeable agent. Staff are also very on top of things. Efficient…read moreand fast with questions and communication.

Cost-U-Less Insurance at Alum Rock has Kimberly, the greatest broker, helper, friend-like, and…read moreemployee! Reasons to why Kim performs an exceptional job: -Great greetings/customer service -Always happy to help and attend you -Works hard and gets work done -Finds the best fit for your safety/pocket -Always finds a way to solve your issues -Contacts her customers for updates/changes/opportunities -Very friendly and caring -Enjoys her job, and, always with a smile on her face More descriptions and assurances may be scripted in this review, but, you will not feel the care and aid Kim accommodates her customers unless you pay her a visit. Therefore, I strongly suggest and recommend for any (new, present, former, lucky or unlucky) driver to get advice or assistance from Kim. YOU will not be disappointed, so don't wait much longer and get the best help for your insurance. Ps. LR -Cristofer Uceda

I called to get a quote and I ended up going with them. They did everything I would expect from an…read moreagent and we had a connection from looking at previous addresses that we were neighbors at one time. She was likable and ran different coverage limits with different carriers. Price was very good and she was a pleasant person to work with.

We are completely dissatisfied with the services of State Farm. As long, long time customers of…read morethis insurance company, we have been unable to claim for ANY repairs to our home. It is always the same excuse, "home maintenance" issues. No adjuster has ever been sent out to at least take a look and no consideration for the age (95) of the homeowner and his length of time with this company has EVER been considered either. What a shame! No, no, no, no is the only word these people understand.

Donald and his team are amazing. They're always knowledgeable, professional and proactive in…read morereaching out to clients. He's flexible in his communications and great at following up. After recently having a car accident, I contacted Donald directly and even in the midst of it all, he provided great direction on next steps and even assisted in working with the claims department. He's a 10 of 10!

This is the worst insurance agent I have ever encountered. Clients can never speak with her, she is…read moretotally uncommunicative via email, and her lack of care with existing clients is palpable - borderline diabolical. She sullies the reputation of State Farm. Avoid at all costs.

Bad customer service. Poor communication and not responsive. Gives State Farm a bad name. Do not go…read morehere. Edit: June 9, 2020. I've edited this review from one star to two stars. Basically I was in contact with two agents named Rient and Cindy to process a refund for my insurance plan. Rient is amazing, great communication and transparent, always on top of things. He is the reason this review isn't a one star anymore. However, my negative experience is due to my interactions with Cindy for 3 reasons. 1. I needed to repeatedly contact her to cancel my insurance with no communication back about the progress of my refund, which led to a $124 charge on my card for the next month's cycle. 2. After calling her, she said I didn't send a written email confirming my cancellation request, which I had written a week prior to that call. Then, she said I was supposed to respond to her specific email she sent me that was completely blank, for my refund. I'll attach screenshots because I even responded "hey why is this blank?" With no response until I called in again. 3. During our conversations on the phone, she wasn't really a "good neighbor." Her tone of voice was not friendly or helpful compared to Rient, who was more than willing to help solve this situation even though he didn't cause it. See pictures attached. Thank you.

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

This is a wonderful AAA location - folks here are very attentive and professional. Kathy at the…read morefront desk is awesome and she really cares about you. She always try to help you the best she can.

Got my service here and it only took two hours unlike the dealer which would have paid at least a…read moredozen dollars for the same service. Will take my vehicle here. Well done AAA!

Tive is a great insurance agent who was able to answer all of my questions and made me feel…read moreconfident about the amount of coverage I had for my home and cars. His staff, Emily, is also great and is fluent in Spanish. All-in-all I had a great experience and would recommend them if you're looking for a quote or new agent.

Was shopping around for rental and life insurance and wanted a real live person to help me out. So…read morehappy to get in touch with Tive! He was very nice and attentive and made sure I understood every part of my application and the process. This is the first time I've really felt comfortable with insurance and choosing custom options for my life. I was able to get much better (and more economical!) Coverage than my previous plan with Progressive. Highly recommend for folks who don't know anything about insurance and want caring, top of the line help with a smile.

Thang and his team have provided stellar service for several years to meet our complex set of…read morecoverage needs comprising 6 policies. Every contact has received a prompt and informative reply, whether to review premiums, change coverage or report claims. The team's focus on customer satisfaction is awesome. Very highly recommended!

Thang has been my go-to agent since his State Farm days, and I truly appreciate everything he has…read moredone to keep me protected and insured. He is highly communicative, responsive, and consistently provides white-glove service. Since we met in 2022, he has always gone above and beyond to ensure my needs are met. I couldn't ask for a better agent--someone I can trust and rely on without hesitation. Thank you Thang!