This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

I would like to share the excellent service I recently received with…read more Clarissa Barrientos Dominguez at the Sunnyvale Office of Allstate on Remington Ave. She was very informative and helpful in understanding my concerns but also providing a solution. She did her very best to try and find ways to help lower my car insurance rates. Thank you, Clarissa! While, I am still struggling with the increases in California rates right now, I truly appreciate your efforts in helping me!

Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Tried to contact an agent for a change on my policy. I was td I would receive a call back within…read more24 hours.

From the very beginning of our working relationship, Carey has gone above and above to provide top…read morenotch customer care. I say customer care because she goes above and beyond service. She truly cares about her customers and it shows in all she does. To anyone in need of an insurance agent, Carey gets my highest endorsement! Thank-you, Carey!

Great service. Insurance is a minefield of issues, but Carey is there to handle all that. She is…read morevery clear and frank on explaining the details. This is a personal relief for me.

I have been with Allstate Insurance for 23 years and have had Lisa Yen as my agent for most of that…read moretime. Her team is always willing to take the time to understand my specific needs and ensure I get the best possible pricing. Today (April 7, 2026), I called to discuss adjusting the coverages on my auto policy and spoke with Willa. She was incredibly friendly, professional, and knowledgeable. After running various numbers and configurations, she was able to reduce my bill by over $500 for our four drivers and four vehicles! I highly recommend giving Lisa's office a call if you are looking for great insurance at a competitive rate.

Lisa and her team have been super helpful with all my insurance needs! They are knowledgeable and…read morekind, the customer service is definitely worth it. Highly recommend to anyone looking for a new agent

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

called to get a homeowners insurance quote. rep wanted to get my DOB for a ho6 policy. when i stood…read morefirm and asked why, rep HANGS UP ON ME! wtf. good riddance

I couldn't find Chris's EMAIL address...but I wanted to wish him the happiest of birthdays! 51…read moreyears...Where does the time go!..Green eyed Lilly

I've been with Allstate for years - since 1992 (maybe earlier?) and Barry Brewer has always been my…read moreagent. Through multiple incidents (both as accidenter and at accidentee) Barry and his staff have helped me with claims, issues with the opposing side's insurance, and questions regarding my own coverage. These days Barry's daughter Katy has joined the team, and she's not only eager and competent (she actually looked at my account to ask me questions to find ways to lower my overall monthly premium), she also works well in response to emailed questions - which works great for me! :)

We've used Barry and Katy Brewer for more than 15 years for our home and auto insurance, and I…read morecouldn't be happier about that. Our rates remain competitive, and anytime I have a question or issue I receive an immediate response. I feel confident in their knowledge and they've proven themselves many times over the years. Icing on the cake: they're nice people too!