Cost-U-Less Insurance at Alum Rock has Kimberly, the greatest broker, helper, friend-like, and employee! Reasons to why Kim performs an exceptional job: -Great greetings/customer service -Always happy to help and attend you -Works hard and gets work done -Finds the best fit for your safety/pocket -Always finds a way to solve your issues -Contacts her customers for updates/changes/opportunities -Very friendly and caring -Enjoys her job, and, always with a smile on her face More descriptions and assurances may be scripted in this review, but, you will not feel the care and aid Kim accommodates her customers unless you pay her a visit. Therefore, I strongly suggest and recommend for any (new, present, former, lucky or unlucky) driver to get advice or assistance from Kim. YOU will not be disappointed, so don't wait much longer and get the best help for your insurance. Ps. LR -Cristofer Uceda read more

I called to get a quote and I ended up going with them. They did everything I would expect from an agent and we had a connection from looking at previous addresses that we were neighbors at one time. She was likable and ran different coverage limits with different carriers. Price was very good and she was a pleasant person to work with. read more

Today I called for a quote & signed up with Rosa Valdovinos All it took was about 5 mins to quote me and get me going . Excellent customer service Thank you so much Rosa ! read more

I think they advertise with yelp to get 5 stars. My payment was returned by the bank (I have now fully investigated what happened) cost u less cancelled my policy and wouldn't allow me to cover the payment over the phone. (And some of their reps are major d*cks!). Then they send me a letter a few months later saying I owe them $200 more dollars. And if I didn't pay it I would have the bill put in collections. What was the $200 for? You cancelled my car insurance but I HAVE to pay you anyway?!?! They didn't even give me a few days to call them and make the payment. Literally. read more

Rosa was so helpful over the phone when i needed a quote & even better / amazing agent in person to seal the deal. She explained every option possible, & what would be more beneficial for me. If you need insurance quotes, or seal the deal please choose Rosa as your agent to do so! Thanks Rosa it was very nice meeting you! read more

Rosa Valdovinos at Cost-U-Less San Jose literally saved my day today helping me get my car insurance sorted back out. After a full day of phone-tag with other companies that for one reason or another just couldn't help, her patience and wow-factor service was refreshing AND relieving. 3 million out of 10, thank you Rosa! read more

Stephanie helped my family and I out with finding the best value for a new driver new to America with such a patient and kind attitude! She walked us through all the information we needed to know and made it easy to understand in depth the details of our policy.Thank you Stephanie! read more

Had a great experience with Agent- Rosa Valdovinos, so professional, fast and knowledgeable. She got me covered in no time.

Came here to get a SR-22 . Tracy was able to get a policy, just as I needed. She was patient and very knowledgeable. She was explained to me what coverages were offered and what I needed. Would recommend going to Tracy . read more

It was the worst . They asked for $800 for 6 months and after I paid they called me back saying that I had to pay another $300 because they messed up on my birthday info, if not they were not going to insure me, and I couldn't get my money back. So I had to do it... but after the 6 months I got out. Never again. read more

BEWARE! This location is horrible worst customer service in my life!!! Broker fees are outrageous watch out!! I got a policy through cost u less from Multi state however ended up finding better coverage w less monthly and no down payment, cost u less wanted $517! I did a split payment and gave them $270 to start policy. A couple hours later i went in to cancel policy and all the ladies were rude! And i couldnt get my money back now trying to get a refund is a hassle I called multistate directly and they are only refunding me $101.00 so what about the rest of the money!! Im beyond MAD and will never go back to Cost u less again!! read more

The people at this place is so unhelpful and super rude, they three woman and one guy the have in there cant give an straight answer about your needs, and when you appear unhappy they tell you to go somewhere else if you like, the person that seems to be in charge is so rude and she looks like she completely hates her job. read more

I am updating my review from 5 stars to 1. Bertha from the Stockton or San jose office area played the part as if she was looking out for me and tried to gain my trust by talking about her personal life. Then distracts me so I wouldn't read the fine print. I needed affordable coverage for the whole year but she cheated me and now i'm insured for 6 months. I still have not received my reimbursement check from a previous auto insurance she said that I would be getting. Maybe it'll come I just need to be patient. I am hopeful she didn't lie about that too. I reached out to Bertha and she completely ignored me and never responded back about my concerns on the policy she put in place for me. However Days prior though she made sure to call me to tell me to pay for the insurance. At that moment I did not have questions for her but did after I seen the insurance timeline she had contracted me for. I feel very deceived by her and the insurance company in general. If you decide to get Insurance with any kind of 3rd party read up on your laws, by laws and insurance policies. These people only care about their commission. read more

I've used this insurance broker for the past 2 years and now that I'm switching companies I feel comfortable writing this review... Originally I called and got a quote of about $200 down plus around $90 a month. Sounded good so I went in to fill out paperwork. As soon as I sit down she starts going over different options and tries to tell me it'll be almost $400 down. I let her know that not only was that not what I was quoted but it was way out of my budget. Only after I threatened to leave did she SOMEHOW find a better deal for me and could give me what I was originally quoted.. The lady helping me (I think she was the manager) didn't really seem to like that I was reading everything and asking questions. I felt rushed the whole time. When I would ask questions about what I was signing she seemed annoyed. Some of the stuff she tried to have me sign didn't make any sense and when I told her she just told me to skip it. She also told me I could make my payment there every month, but didn't tell me they would charge me $10 each time! There is also a page that she tried to have me sign that basically said " We won't sell your information to a 3rd party." I was like WTF? You already shouldn't do that! Why should I have to sign a paper for you NOT to sell my personal information?!?! Overall it just didn't feel right but at the time it was the only FULL COVERAGE insurance I could afford. BUT COME TO FIND OUT IVE ONLY HAD LIABILITY THE PAST 2 YEARS. I would have never known unless I called and asked a million questions because I needed to renew my policy and my paperwork didn't make sense. Insurance agents don't go over deductibles and take pictures of your car just for liability insurance!! I was scammed for the past 2 years and am just so thankful I didn't get in any accidents! This place is a joke and should be avoided! 0 stars... read more

I have been with cost You less for at least 5 years now more than that I'm sure and although throughout these years I have had a couple of bad experiences it has been convenient to just stick with them but now I'm wishing I hadn't stuck around. The first mistake they made with me was when I added my second car to my policy and we changed from one insurance company to the other. Apparently the petson I was working with didn't do something correctly and I was set up for auto pay (not the problem) but I was charged twice, from two different insurance companies cuz the other one was not canceled out. that was annoying and I still don't remember if I even got the money back but I didn't want to deal with the headache. This time it's even worse, this time I added my third car and when I did that I also updated my address, they didn't do that correctly either because I never received my bill and didn't even realize therefore I received a cancellation letter which I also had no idea because they were still sending mail to my previous address. My car was recently hit and due to their mistakes I have no coverage, this is how I found out that I was late on my payment. And the worst part is is all they could say was sorry we have no evidence of that. Well I'm sorry I don't document everything but I'm pretty sure things like this should be double and triple checked by the person handling them and it's obvious that is not a practice there. I will never use them again and I recommend nobody else does either because even though mistakes happen here they have happened too often. It's too risky they're too sloppy and the ownership is not there and the customer service is not there. In fact when I had went to add my second car the girls in the office were literally getting ready to go out curling their hair and one in n out chilling talking to someone in a car in front, and TBH I avoided reviewing this place then but I should have because they also had an attitude, I think I ruined their timing and they were trying to get out of there. But I won't speak for all the stuff because I have had good encounters with others. read more

Very unprofessional business. They are playing very inappropriate music, definitely not family friendly. From what I saw have a lot of room for growth. They did not seem as knowledgeable or prepared as they should be for an insurance company that would want to make you feel secure. I think the employee that helped me was named Alexis but I am not sure as he did not introduce himself. He also did not seem like was having his best day as he was very short with me and had a rather rude demeanor. My overall first impression was that they do not feel like a professional business. read more

Juts came into cost-u-less.. I am so grateful to have met Amanda Toscano. She gave me great pointers on how to get my license back. Set me up with a SR22 and then meeting to start my DUI classes. It feels great to start getting my life back on track since I've had this DUI it feels like life has been hard but after meeting with Amanda she showed me that there is light at the end of the tunnel it was very thorough with explaining what I need to do moving forward thanks Amanda. read more

Bs they don't really help u out i think special reading reviews is all fake april did not help me at all I thought i was gonna get a good deal but na 1. Poor Customer service 2. Liars read more

We got helped by Tracy she was amazing, took the time to really help, and got us the best plan! Thank you!! read more

Alexis Martinez help me find the right policy for me. Very knowledgeable, and very professional. He takes pride on his work, making customers like me happy! The staff is also very friendly and helpful. Thanks again, I will recommend family and friends for auto and health insurance. read more

Today I came in to get a quote on some Auto Insurance I had already gone to 2 other places but when I started talking to Kimberlin she just didn't give me a quote she explained every detail about the coverages and the deductibles . She made feel comfortable about getting an insurance policy with her today . Ps everyone in the office makes you feel at home I highly recommend going to this location read more

So going into 2019 Im still driving on 2018 tags I desperately needed to get insurance or have my car towed. So I came across this Cost-U-Less. However it was closed. I saw someone inside so I knocked and a girl named Tracy came to the door. She was in the middle of helping a customer 30 minutes after closing. I told her I needed insurance immediately and she let me in!! She was wonderful, great customer service. She worked with me and by the time she was done with her current customer and myself it was 2 hours past closing. Great work ethic, staying that long after store hours to make sure I was taken care of. Thank you Tracy!! read more

I have never worked with a more unprofessional group in my life. Do NOT go to this location, they will take your money, screw up your paperwork, and have your insurance cancelled. My horror story of an experience working with the Alum Rock Costuless Branch below (TLDR at bottom): I originally went in with Tracy, who was extremely sweet and helpful on 2/15/19 but then she forgot to get ANY signatures from me (I wondered why she didn't but did not question it, as she was supposed to be the professional). Regardless, she made a COPY (remember this part) of my license and registration and I left with my insurance card in hand. Got a call later that day and was asked to come back to sign the papers she forgot about (Isn't that like your whole job?), so we agreed that I would come in the next day. I ended up signing ALL NECESSARY PAPERWORK with the branch MANAGER who was seemingly pleasant to work with. Little did I know that SHE DID NOT send the paperwork to my insurance and I would receive a NOTICE OF CANCELLATION 5 days later due to this missing paperwork. Like what was the 200$ broker fee for if you weren't going to do your job properly??? I went back in after receiving the notice in order to figure everything out and they gave me this explanation: "Sorry about that, we've been having a lot of customers have problems with their paperwork because our COPY machine was broken." So how did you guys make copies of my license and registration???? Regardless, they asked me to sign fresh NEW copies of ALL the documents I had ALREADY signed, so that they could reinstate my insurance that had been cancelled (I would later find out this was a lie too). While signing and reviewing the paperwork, I asked the lady helping me about the backdating that was on the paperwork (since the dates were printed already and they were dated to the original date of when I came in on the 2/15). She then quickly SNAPPED at me, took the paper and said "That date is not going to change so you can either sign it or you're not going to get your insurance." I don't recall her name, but she is the MANAGER'S SISTER (I assume that's the only reason she's still employed there). As I was signing the papers she tried to get me to quickly sign things and seemed irritated that I wanted to read before signing, so I went over to Tracy's desk where she could help me (at least Tracy is nicer in person). Finished signing everything and was still NOT told whether I had insurance or not. I DID NOT receive any updates over the next few days so I called in for Tracy, I kept getting excuses like she was super busy and couldn't come to the phone, or that she would call me back, or that she was going on lunch at the moment but she would call me back. So I messaged her cell phone number that she gave me the first day and she finally called me back saying she was going to lunch and that she would call me around 5 when she was back. She NEVER called me and just texted me saying that my paperwork was in underwriting. I did not understand and called the office, another lady answered and said Tracy couldn't talk on the phone because she was busy. So I expressed the importance and urgency (I DID NOT HAVE INSURANCE) of the matter and she said okay, Tracy said she'll call you back once she's done helping her customer. Closing time rolls around, NEVER GOT A CALL. Anyways, all through out this process I was in contact with the corporate costuless and I finally was able to get a VERY INTELLIGENT and COMPETENT agent who got my broker's fee credited back to me, insured me with a similar plan that I was happy with, waived all my fees, and correctly did all my paperwork (like honestly, it's just getting signatures and sending it to the insurance company). Best part was that she told me that I would NOT have to deal with the Alum Rock agents anymore! Moral of the Story: DO NOT GO HERE! THEY WILL SCAM YOU, LIE TO YOU, MAKE EXCUSES TO NOT DEAL WITH YOU ONCE THEY HAVE YOUR MONEY, BE RUDE TO YOU, MAKE YOU WORK FOR THE SERVICE YOU PAY THEM FOR, RISK YOUR INSURANCE COVERAGE, NOT RETURN OR EVEN ANSWER YOUR PHONE CALLS, GET YOUR INSURANCE CANCELLED, AND OFFER YOU TERRIBLE SMELLING COFFEE. TLDR: They took my money, got me to sign my paperwork, never submitted the paperwork, got my insurance cancelled, treated me rudely when I went back to correct the problem, NEVER heard back from them, practically scammed me at this point, and I finally had to correct everything myself with the corporate office. DO NOT GO HERE! read more

Great Insurance company! Amanda made me feel at ease and it was really nice being able to have an actual person to talk as oppose to a machine. She answered all my questions and made me feel at home. I would highly recommend Amanda as your broker! -Nawid read more

Uriel and Marco are very helpful and surprised me with a better deal when I added my truck to my policy. It was cheaper than what I had paid for 1 vehicle. Check them out at Cost U Less on Alum Rock Ave. They're friendly and willing to work with you. read more

April Camacho provided excellent customer service. She answered all of our questions that we asked her and she was very friendly and super nice. I Will always come to her when I come here! read more

Spoke with Marco and he didn't seem to be able to give me an accurate quote he didn't ask me about my driving record and when I asked simple questions couldn't understand me then he rudely puts another person on without telling me and this guy couldn't understand what I was asking which was really simple what are the coverages for what they term as "medium coverage" like 30k/15k/10k? and HUNG UP on me. Totally unprofessional and a waste of time. They both need to be fired. read more

do not get insurance thur this company they charge $300 just for brokers fee quit robbing people

If you love a insurance agent that are great at lying with years of experience in scamming there customers. This is the right place for you! All the employees here will give you the best customer service and pull out that cheap red carpet for your service, they will lie to your face just so you can sign a contract with them. As soon as you sign you will be treated like the homeless in San Jose. They add these "fees" and they will sign you up with services you will never need. They work on commission! My favorite part is when I caught them in there lies and they have the deer in the headlights look. I don't really like getting scammed and I've never been into throwing money in the trash but if that's your fetish. You have found the right place! #ProffesionalLiars read more

The service was great at Cost u less thanks to Frank! He was very straightforward and very informative. I got my insurance pretty fast and I am satisfied with the quality of service I had received especially because I came in during the last 30 minutes before they closed. read more

Really quick and cheap to get basic liability when I needed it fast. My last insurance (multi-state/nations) wouldn't allow me to pay online and apparently lost my 2 payment checks in the mail so I'd been without insurance for 4+ months none the wiser. Called and got liability insurance within 20mins. Great over the phone walk through online payment and signature etc. read more

This place is disappointing all around. They won't help you over the phone and when you come in the customer service is poor. The girls argue with each other, they are condescending and disrespectful for each other. They can never give you direct answers. I went to take a car off my insurance and they charged me for it and the next month I had to pay full price for a car that I already sold. Poor poor poor experience the past 3 times I went in. Unless you're getting the basic insurance stay the fuck away from this place. Ghetto and unprofessional! I can't imagine how it will be if I had an accident. Nightmare I assume. read more

This is one of the worse insurance company. Workers are very unprofessional. Do not get insured through them.

Welcome to best club in san jose where we play the nices club LOUD music. And you have to wait long time to be help. Short story long: 1. My credit card was Illegally charged without my permission. 2. I was VERY SPECIFIC that my car is a car show and is ONLY driven no more than 2000 miles per year. I got the monthly payment and it went from $111 to $245. The reason why is because the broker add 25,000 per year instead of 2000. read more

Bethany was great she helped me get the insurance that fit my budget and made my day!!!! Every employee was very helpful and nice

They are absolutely worst. They have misleading information about their work hours so you wait at the door for an hour from 8am. Then at 9am the employee comes but apparently forgets keys at home, so you wait for 20 minutes more. Then they forget to get your signature and they forget to take pictures of the car, and even when you remind them and they take pictures, they forget to submit pictures, and you get your policy cancelled because of missing pictures and signature! And you can't even call them because they don't provide office phone number! P.S. And when you call them, they ask you for policy number, and then when you start telling them first numbers, they hang up. Yep, just like that! read more

I came in here with my boyfriend to get insurance new (used) on his car. He has used Cost U Less before to find a quote on his past two cars as he does not have the best of driving records. Previously, he only had liability and he wanted to pay for collision on this car as well. My boyfriend had an appointment and we were helped by Kimberlin within 5 minutes of coming in. There was another woman there who was making a huge deal about losing her ID and registration, but it was clear that SHE had lost it, not them. Despite that, Kimberlin, her boss, and a few other workers went around and helped her look for it. There is wonderful customer service at this office. Everybody in there, especially Kimberlin, her manager (I don't remember his name) and Shay, the woman they were training, were welcoming, friendly, and helpful. The one thing I will say is that my boyfriend found out that he had previously been paying insurance on a car that he already sold and asked to have removed from his plan. I'm not sure if this is a slip up on Cost U Less's part or his insurance company. Regardless, Kimberlin and Shay wrote an email (with us there) to the insurance company asking for a refund. His insurance was not as cheap as he would have liked but he's not a "lucky driver" and wanted collision as well. Kimberlin did a great job of going through all the options and changing all of the features to see how it would or wouldn't impact his price (which is tedious). We weren't made to feel guilty for asking for anything or asking her to change something--she did all of it happily. We'll see how this refund pans out, but our experience at the location was wonderful! read more

I had Frank and he was amazing!! Got the best price insurance for a brand new car! Thank you so much!

I think that they did try to turn my experience around. And I can appreciate that. But, the damage was done. Sometimes in dealing with these companies, customer service is really an afterthought. I think that's sad, but, it's just the nature of the way things are. I moved on. I now have AAA and I'm extremely happy. For me, good, friendly, and professional service outweighs the cost. I'm a person that believes in tipping, and in rewarding people when they do the right thing, and I'm willing to pay more for better service. I wasn't aware that these types of insurance companies are good if you have dings on your record, which I don't and never had. But what you gain in cheaper rates, you lose in service and you end up paying for it later with fees on the backend to anyway. Ex: $100 to add/remove a vehicle from your policy, unless you can do it directly through your insurance company. Lol/Smh I wish I would have gone to AAA sooner. I got a much better policy, bundled all my services, and it was all done with a smile. read more

I haven't had the best driving record and every other insurance company I called wanted $120 or more. I sat down with Bethany and I told her I couldn't pay more than $70 a month. Bethany found me insurance for $62 a month. I always see Bethany when ever I go make my payment and she is alway super friendly with my daughter and I. Very happy with Bethany and the rest of the team at the Alum Rock Cost U Less! read more