ABSOLUTE TRASH! STAY AWAY! They do not respond or care to help customers at all. Their only concern…read moreis to hike rates year over year and profit off of you. If you have a claim or issue where you need to communicate with someone, good luck - you will get no assistance.

I was fortunate to be referred to Argam Zaghian who is a wonderful insurance broker. He was able…read moreto assess my needs for home and auto insurance and put together a quote that exceeded my expectations. I highly recommend him. Argam is very responsive, thorough and professional. He got me wonderful homeowner and auto policies. Thanks again Argam!!

I was shopping around for possibly lower insurance rates so used their online form to request a…read morequote. They followed up with me promptly and gave me a quote for another carrier, essentially same rates I'm paying now. I know there are apps and sites that do this for you, but I've tried them and they usually end up sending you to the insurer's website to get meaningful quotes. So nice to have an expert to help.

I just wanted to give a shout out to Dina at Insurance Services of Washington. I've worked with…read moreDina for many years and she is absolutely fantastic. Always has the answers and if she doesn't you can bet she'll find out for you! The whole team is great and my family has worked with them for over 50 years (their family owned). Highly recommend them!

Based on someone's online recommendation, I contacted these people for a quote and to change…read moreproviders. I was told how terribly backed up they are. Two weeks later, still no quote. These people are way to busy to handle any more customers, apparently. Do not recommend.

I signed up for auto/renter's insurance August 2021 w/ Pilar & the process went well & i was…read morepleased. I was hoping for an agent who would go to bat for me when i needed the support. My senior residence hit us w/ a notice requiring us to have prop dam. liability coverage for bed bugs & pet damage. I discovered this is not standard in a renters ins. policy. Complicated situation & this is when you need an agent who is well informed & can see the big picture putting things into perspective. I felt like i was getting the bum's rush when i asked specific questions which is not a good feeling. Pilar told me Emily would be speaking w/ a specialist and getting back to me but that has not happened after several days so am disappointed. Will have to search elsewhere for an agent that will support me when the chips are down. That's when you know if you have the right agent!

I called CTIA last week when I wanted to figure out how to insure my office building and a retreat…read morecenter that is just a house at the beach. He emailed immediately and said he would be available by phone. When I didn't call back through the day, he followed up with an email saying he was available to talk when I was. As it turns out, he had really good follow-up advice for insuring, and was super straightforward about the kinds of things they insure. Overall, an incredible experience in customer service and knowledgeable information.

Hands down the best. If you are in The greater Seattle area & need insurance contact CTIA. The…read morepersonal touch is unmatched. I realized this when I moved out of state, & then moved back. I didn't hesitate to call CTIA when I returned to Seattle. You will feel like a family member. They will match you with the best company & level of endurance based on your needs & circumstances. So happy a friend introduced me to them many years ago. If you are in the market for new insurance or looking to lower the costs of your insurance give them a call!

If you want a salesman, he is your guy. If you want a true agent looking out for your interests,…read moreand help you navigate difficulties with State Farm, look elsewhere. When I ran into issues with State Farm during a claim (we were not at fault), and were VERY POORLY treated by State Farm, necessitating a complaint filed with the State of Washington (which forced State Farm to do the legal right thing) Bob was VERY unhelpful in helping get us thru it. "Im just a salesman" is all we got from him. I do not recommend.

Best insurance agent in the area. Very dependable and…read moreknowledgeable. Sammamish,Wa

I ended up not using this company for my insurance needs but I really appreciated the time she…read morespent even after she realized they wouldn't be the most competitive for my industry and even gave me another recommendation.

Everyone is always friendly and helpful. My agent Erica Baker, is knowledgeable, and she does her…read morebest to find the good deals . definitely A& M is a recommended insurance office.

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Buyer beware, Gary is unethical. Back in 2017, I moved to Bellevue Wa. and was in need of health…read moreinsurance. New to the game I was unaware broker's fees are paid by the health insurance companies. Tamara, who works with Gary, was the agent of record and did a good. However, months after I get a call from Gary stating, "Tamara forgot to bill you." Not knowing, I gave him my credit card info and was billed $75... Pretty slimy for a whopping $75. I would have sued if still live nearby.

I had been with my former insurance broker for over 15 years. Recently, I was at fault in my first…read morereportable crash in over 30 years of driving. My rates for this very minor collision went up 90%. I talked with my broker and he said that this was the best he could do and there was no way to bring the cost down. When I talked about this with someone close to me, they recommended I give Tyson a call, and so I reached out. Tyson was able to get me almost the exact same coverage for a very small increase over what my rate had been before my accident. Literally went from a 90% increase to about 15%. He spoke with me at length about what the new policy included and took the time to make sure I understood everything before we made an agreement. On top of the big benefit to my wallet, I recently was out of town renting a car in Las Vegas when I noticed the agency required a copy of my insurance policy (not just the card) in order to avoid having to pay for the rental agency's insurance. I reached out to Tyson who immediately sent over the policy after also suggesting a temporary addition to my policy that would add additional common sense protections in case I was involved in a wreck in the rental car. The addition was just a couple bucks, but would cover things that could potentially be a huge cost in case of another fender bender. That's above and beyond type service already. He even called me about three weeks later to cancel the addition we had added so it wasn't left on the policy with no benefit. Absolutely recommend him to anyone looking for coverage that comes with great customer support.

Easy parking and was able to get in and out quickly with my policies. He was able to provide proof…read moreof insurance fast at a good price