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    Allstate Insurance: David Mak

    4.4 (7 reviews)
    Open 9:00 am - 5:00 pm

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    Services - Allstate Insurance: David Mak

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    5 years ago

    Super nice , super efficient to work David, saved my time for the whole process , highly recommended!!!

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    Ok why did I not know about this before but I recently got AAA again and I came here to get a…read moredocument notarized. Based on my AAA membership there are varying discounts but it cost me $7 for 1 signature. It was super fast and easy. Also the parking lot is huge with plenty of spots.

    Today, my wife and I had our worst customer service day at the Alhambra AAA Office. We were there…read moreto pay our DMV fees. It was about 11:15 am. First, the greeter clerk asked us, "what are you here for." The inquiry was snarled at us with a scowl. Not a "good morning." Not a "how can I help you." After that indignation, we were directed form a line to pay our fees. Secondly, there were no personnel staffing this function. There was a gentleman, and a young lady ahead of us in line. We waited 5 minutes until a girl showed up, but to only clean her station and check the cash box. She wore blue latex gloves. She took 5 minutes to complete a very thorough cleaning. But there was no interaction from her with waiting customers, as the line got longer. No mention of "sorry for the delay." No saying: "we'll get to as soon as we can." Nothing. As if we were office fixtures. She left after she finished. Thirdly, there were AAA personnel walking about, and they should have seen the customers not being attended. Same interaction from them as from the girl. No customer services were offered to us until 15 minutes we arrived there. A woman finally stepped-up to help the growing customer line. Even then, she should have offered my wife a chair. There was one available in her cubicle. I took it upon myself to offer it to her. As I was leaving, I observed the girl attending to a customer. I hope she enjoyed her scrupulously clean workstation. Let me remind AAA of the following factors: * This is a big world. * DMV now offers on-line car registration renewals, unless you need a smog check, without enduring the indignity of bad customer service. * One can now make their own travel reservations online. Why hassle with you guys? * There are other travel agencies. Competitors. Ever heard of them? * There are other insurance companies that probably offer better pricing and terms for their products. * There are other towing companies. Perhaps better. AAA is not the center of the universe. You work for us, not the other way around. Whether one is a 38 year or 3-day member, we are all entitled to a modicum of dignity, respect, and some semblance of customer service. You guys need to do better. Thank you for your attention to this matter.

    SJC Preferred Insurance

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    All of their agents are professional and polite. I recommended all of my family and friends to…read morethere when they need any kinds of insurance. If you really want to reduce your insurance premium and experience the best services regards to insurance, then you have to go this place.

    Today on the 27th of May, 2020 I was at Service King Collision San Gabriel, and their staff member…read moretold me I needed to call my Insurance Agent to get a claim number from Travelers in order to fix my car, so I called my Agent, Kristen Wu. Please note that the conversation took place in Chinese (Mandarin). I asked Kristen Wu to file a claim and give me the claim number, and Kristen Wu immediately started being rude saying how I am making her do a lot of work, and how I am very annoying. Kristen Wu mistakenly made a claim to another insurance company, not my own. However, I needed the claim from Travelers, Kristen Wu kept repeating I was very annoying and refused to file a claim and give me the claim number; the staff at Service King stepped in and spoke with her, stating that she should file a claim and give me the claim number as I am her client. Kristen Wu was also rude towards the staff member at Service King, saying how we are both very annoying (in a rude and loud manner) and refusing to do the claim and provide the claim number. Kristen Wu asked the staff member at Service King to put me back on the line with her, and when I started talking to her, Kristen Wu started full-on screaming and yelling at me and berating me, and then proceeded to hang up on me. Needless to say, both the staff at Service King and I were shocked and in disbelief at what had just occurred. Not only was Kristen Wu disgustingly rude for no apparent reason at all, she was also severely incompetent in her duties as an insurance agent, refusing to file a claim and provide the claim number in addition to full-on screaming and yelling, berating both the staff of Service King Collision San Gabriel and myself, along with hanging up on us.

    Allstate Insurance: David Mak - autoinsurance - Updated September 2026

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