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    Allstate Insurance: David Mak

    4.4 (7 reviews)
    Closed 9:00 am - 5:00 pm

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    5 years ago

    Super nice , super efficient to work David, saved my time for the whole process , highly recommended!!!

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    AAA Alhambra Insurance and Member Services

    AAA Alhambra Insurance and Member Services

    (231 reviews)

    Ok why did I not know about this before but I recently got AAA again and I came here to get a…read moredocument notarized. Based on my AAA membership there are varying discounts but it cost me $7 for 1 signature. It was super fast and easy. Also the parking lot is huge with plenty of spots.

    Today, my wife and I had our worst customer service day at the Alhambra AAA Office. We were there…read moreto pay our DMV fees. It was about 11:15 am. First, the greeter clerk asked us, "what are you here for." The inquiry was snarled at us with a scowl. Not a "good morning." Not a "how can I help you." After that indignation, we were directed form a line to pay our fees. Secondly, there were no personnel staffing this function. There was a gentleman, and a young lady ahead of us in line. We waited 5 minutes until a girl showed up, but to only clean her station and check the cash box. She wore blue latex gloves. She took 5 minutes to complete a very thorough cleaning. But there was no interaction from her with waiting customers, as the line got longer. No mention of "sorry for the delay." No saying: "we'll get to as soon as we can." Nothing. As if we were office fixtures. She left after she finished. Thirdly, there were AAA personnel walking about, and they should have seen the customers not being attended. Same interaction from them as from the girl. No customer services were offered to us until 15 minutes we arrived there. A woman finally stepped-up to help the growing customer line. Even then, she should have offered my wife a chair. There was one available in her cubicle. I took it upon myself to offer it to her. As I was leaving, I observed the girl attending to a customer. I hope she enjoyed her scrupulously clean workstation. Let me remind AAA of the following factors: * This is a big world. * DMV now offers on-line car registration renewals, unless you need a smog check, without enduring the indignity of bad customer service. * One can now make their own travel reservations online. Why hassle with you guys? * There are other travel agencies. Competitors. Ever heard of them? * There are other insurance companies that probably offer better pricing and terms for their products. * There are other towing companies. Perhaps better. AAA is not the center of the universe. You work for us, not the other way around. Whether one is a 38 year or 3-day member, we are all entitled to a modicum of dignity, respect, and some semblance of customer service. You guys need to do better. Thank you for your attention to this matter.

    Allstate Insurance: David Mak - autoinsurance - Updated September 2026

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