From the time I moved to WV until now, I have not had one accurate interaction with them. I've…read morenever met Pam, as she has not ever been in the office when I was there, nor has she ever contacted me. Her team are either inexperienced, not motivated or just incompetent. They are very nonchalant and have messed up every transaction I have had with them. They screwed up my transition from another state and I went without insurance over the weekend after both I and the other agent called them numerous times to make the transition. I attempted to change beneficiaries (in person) and Devin did not follow the correct process -- I received a notice in the mail that the change was not complete and I had to fill out another form and take it to him. When reviewing my life policy, he could not explain the higher premium that I would have next year, but he did say I would not get a notice of it to change my payments - and thus default on the policy. He said he wrote down to call me, but in light of all the other mishaps, I'm not going to take that chance. I'm changing agents this week. Despite her huge billboards, Pam is not "here to make life go right".

Brandon Noyles made shopping for homeowners insurance a breeze. He was able to bundle our car…read moreinsurance as well, which is saving us so much money! Brandon was great at answering all of our questions and responded quickly with all the information we needed throughout our home-buying process. I couldn't be happier with my experience and would highly recommend him and his team for all your insurance needs.

Kay is a very nice person and my issue doesn't stem from her. My problem is some members of her…read morestaff. After 20 years as a State Farm customer (8 years in that office) my auto policies were cancelled with no prior notice. When I finally did get a message from Sophia on 5/21/19, She stated I had missed a payment. I logged on to my online account to make this payment only to discover my auto policies had been removed. I called Sophia back and asked her what was going on. She explained that I had missed a payment but according to her computer, I was current accept that one payment. I asked her if she could reconnect my policies to my online account and would make the payment. She stated that she wasn't sure how to do this and would need to consult a coworker BUT she would get back to me by 5pm that day. I heard nothing until approx. 4pm the next day (5/22/19) Sophia explained that I didn't have access online because "they" were cancelled due to a payment coming back NSF. I asked her to clarify "they" and she said the payment. I asked her if "They" referred to the payments or my policies. She again went back to the payments. I finally asked her straight out if they had cancelled my policies and finally she said yes, as of 5/8/19. Upon telling her that I received no notice that this had occurred she quickly began to spout her "notes" that of course said they had made phone calls (they didn't), text messages (they didn't), and certified letters (they didn't and don't have a delivery conformation). when she realized her answers weren't going to cut it with me she sent me to Kelly. Kelly answered the phone, already on the defensive. She regurgitated the same nonsense that Sophia. When asked about the certified letter, she had no answers accept the "note" in her computer. By this time I have completely lost my patience due to her very condescending tone. I made some very inappropriate comments and hung up the phone. All of this was after, in January, Kelly refused to do a business policy for my new business because "State Farm will not cover a business that sells candles". I called the agency that covers my business and they had an auto policy done in about 45 minutes over the phone and via email. My homeowners will be moved in the coming week.

From the owner: At the Kay Lewis office we aim to provide exceptional customer service and stand out in the…read moremarketplace. We listen to our State Farm customers as they express their needs with insurance planning and work with them accordingly to help them accomplish their goals. License #: WV-3003433167, MD-3003532770, VA-162555

i want to give a shout out to State Farm Insurance agent, Sheri Cates, whose office is at 14 Park…read moreAvenue, PO Box 43, Mt Airy, MD 21771-0043, 301-829-9660, for the auto, home owners, and liability insurance coverage Sheri and her employees have provided for me and my family since 1977. Sheri, Sharon, Rachel and Nancy have really exemplified State Farm's motto about "When You Need a Good Neighbor, State Farm is There." And they are, and were, when i needed their help. Thanks! https://www.shericates.com/

From the owner: The heartbeat of this organization is the heart of our wonderful staff. My mission is to make it so…read moreeasy to do business with us that you won't want to go anywhere else. Serving auto, home, life & needs of State Farm customers in Mount Airy, New Market, Monrovia, Westminster, Frederick, Damascus & beyond! See me for Auto Homeowners or Renters insurance. License #: MD-99985076

I had so many questions, since coming from AAA. Steven was who I worked with and I'm glad I found…read moreState Farm and worked with Steven! He was so kind and understanding. Even if I was messy & disorganized. I truly appreciate him and his kindness! He even emailed my apartment building once I set up the insurance! Thank you!!

We had Keith's agency on our radar for awhile and was just lazy in making the jump. We had a bad…read moreexperience with our Nationwide Agent and had some issues that did not seem worth moving forward on. One call to Keith's office and Kimberly provided us with an estimate, made suggestions and education that we have not had elsewhere. We signed on to a new policy within an hour of speaking with her and am so happy we did. This is by far the best and most personalized experience we have had with any insurance agency we contacted. Seamless easy experience.

I don't think Angel Robertson, my agent, has a Yelp page, so Im gonna leave my review here because…read moreI'm pretty sure she works for Tammy. Should that be the case, Ms. Sirbaugh has a fantastic agent! Angel has been a dream of an agent. In touch whenever I need her, extremely helpful, and kind. I had a lot of questions and she dealt with them with extreme knowledge and patience. Great insurance, great price, great agent! I highly recommend Angel as your next agent, as well as anyone working at this office.

Tammy is hands-down the best agent I've had for any type of insurance. She has handled my family's…read morecar insurance policies for over 10 years. I chose to go with State Farm when I moved to the area because of my parents' excellent experience with her over the years. She is always thinking ahead, trying to find discounts and deals for us. When we had an recent car accident and Tammy walked us through everything with compassion and thoroughness. I have no doubt that it was thanks to Tammy's efforts that we were able to resolve the entire claim in a week! Tammy and her team truly provide the gold-standard of customer service. THANKS TAMMY!

The knowledge that Lou holds is amazing, not just in the insurance industry but many other areas…read more He listens understands and works things out for you in any life situation. His employees are wonderful, responsive and help whenever needed. Thank you Lou and company for the service you've provided for me and my family for many, many years!! Cheers to many more!

Always get a great response from Lou and his team. I highly recommend them. I have been dealing…read morewith him for 5 years and have nothing but pleasant experiences. The service is fast and efficient.

Purchased my Insurance and same day was able to pick up my documents! They even gave me insurance…read morecard holders which I've never gotten from Farmers! 10/10 rates and service.

I love the service that I get at this office! I called for a simple policy for a laptop, but ended…read moreup discussing many life events. Fortunately, I learned that my agent in Maryland had already helped me very well in those areas, but will definitely know exactly where to call in WV when life changes a bit and new needs arise.

I have been shopping for Car insurance for a couple of days. I got some online quotes and called a…read morefew reps. When I contacted Nicole at this State Farm office, she took the time to explain why she offered me certain coverage and the benefits. She also helped to look into possible discounts for my individual situation. At the end, I received a quote $50 cheaper than any other place. I am thankful for the help and patience. I am really happy with my rate. I wonder, was she wearing khakis?

One of the best insurance offices around Manassas,nicole was very helpful with my policy and…read morehelped get covered on my car insurance right away! She also recommended me few services to my policy to help save money and be covered I I'll definitely recommend giving them a visit With your insurance needs

In the midst of purchasing a new car hours from my home, I realized I mistakenly brought the wrong…read moreinsurance documentation with me. So, at 4:50 pm on a Friday before a busy holiday travel week, I called Kathy Schultz's State Farm office. The call was received by Joe Ohara. Joe immediately understood my situation and went to work. Within 10 minutes I received all the necessary paperwork from Joe and the transaction was able to be completed. Personalized customer service is the cornerstone of any successful business, and why they will continue to have my business. Thanks again Joe.

"I am deeply disappointed to write this after nearly 25 years of loyalty to State Farm. This recent…read moreexperience has been completely unacceptable and has tarnished over two decades of trust. I found the services to be overpriced and the support severely lacking when it mattered most. I strongly caution others to stay away and look for an agency that truly values long-term customers." Steven Harris