We have been with Ryan Smeader for years and we love this state farm staff. Between the small…read morethings, the big things and all my possible what if questions they always make the time to answer my questions. I will never go anywhere else. Thanks Ryan Smeader and team!

Haha where to start?…read more Once monthly I get four emails and seven text messages from each agent in this office because my auto pay didn't go through. It didn't go through because the card number I gave you guys got compromised by your agency (it's wild that banks can find where the trouble starts now), and I have made several attempts to get an agent here to change the card number despite their poor handling of my confidential information. They can't seem to get it right, but they can all rush my house with pitchforks once a month when that auto pay they messed up doesn't work. When I inquired with Mr Smeador himself about my missing refund check for the MCCA in may of this year he ignored me. When I got an email from State Farm corporate asking why I haven't cashed a check they sent to the wrong address I emailed him again and his response was "when did you email me?", which of course gave me the answer I needed I guess. Today I'm deciding which company that charges between 1.5-2 times State Farm for a premium I'm going with immediately because I'm done paying cheaper rates for worthless service. Pay more, pick a different company. That's my review I'm sharing everywhere

I've wound up the process (see earlier critique) meeting with Nancy at the office, as she had some…read moreexcellent options that saved me money. Nancy is affable, kind, understanding and I appreciated her time. Be very specific in your wants - as well as the price; I was told "your coverages are the same," which I took to mean the global "same" meaning what I wanted outside of coverage, like manditory on-line billing (which I don't do) and even though there is a great discount for this, I don't want it, I want a paperbill - so, Nancy called the company rep and they said it was too late to change it. So Nancy promised to contact me in September to remind me of the charge; then we can change it back to paper. So, even though my contact there has left and follow-ups like returning calls and checking emails remain somewhat of a challenge there was a significant premium savings by switching, it makes me wish I would have trusted less and had them (the agency) show me options every year "(trust but verify, Ronald Reagan")! Your agent works for you. So I support this agency, but do your due diligence and shop the policies and service expectations should be high, you pay enough for it.

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Great customer service, & staff, lower rates, and excellent coverage. We were so glad they were…read morereferred to us!

Awesome agents, this agency goes through multiple companies to get the best rate and great coverage.read more

2024-We had a wonderful experience with Amee. Kind and helpful service…read more 2025- An update, my kiddo unfortunately had a small fender bender. State Farm and Jordon with Ken Rose's office have been AMAZING throughout the entire claims process! They have followed up every step of the way, recognize my voice when they reach out and have expressed kindness and care each time I have spoken with them. Wow, to be treated with kindness and humanity in this day and age is such a positive experience apart from other insurance companies. I'm truly impressed and extremely happy with my choice in working with this agency! Thank you for your outstanding care!

After moving from California to the Kalamazoo area, I needed a new car and motorcycle insurance for…read moremy family. Justin W. from Ken Rose State Farm is absolutely the best! He was very patient and sounded like he LOVED HIS JOB! I think I can say that most customers are more willing to hire a company when they hear a happy and energized agent who is making the sale. Unlike most agents you hear over the phone who sounds like they just want to go home. He patiently talked me through all my options and helped me select the policy that fit me the best. Best experience ever!

Christa was amazing. She explained everything completely, and I was able to get my auto insurance…read moreat a reasonable price. I would definitely recommend them to anyone looking for auto insurance.

From the owner: At Kalamazoo Insurance, your peace of mind comes first. We are a veteran-owned, locally run…read moreindependent insurance agency in Kalamazoo, MI, serving clients across Michigan. Unlike big-box companies, we work with multiple top-rated carriers to give you real choices, clear guidance, and coverage tailored to your needs. Whether you’re protecting your home, car, family, or business, our goal is to make insurance simple, understandable, and stress-free. We take the time to answer your questions, explain your options, and recommend solutions that fit your life. Call us at (269) 978-6100 or visit kzooinsuranceagency.com to get started.

It's sad and unbelievable how Insurance Companies can continue preying on people and the government…read moredoes absolutely nothing about it. Went into AAA and they asked me to sign some documents that would double my premiums, they used high pressure sales tactics to try and get me to sign. I refused and said i would review later and sign later. Well they emailed me the forms and less than 24 hours later it was voided. If they think i am these idiots who sign anything, they were wrong.... DO NOT GO HERE unless you like getting scammed. They only get one star because I have to give a rating , but it should be ZERO stars

Hmph. You call and put a request. And the tow truck never came!! What good is AAA MEMBERSHIP. Twice…read morethis year it's happened. Not a happy camper

Excellent service, very speedy to get back to me with a quote. And willing to spend time to get as…read moregood a deal as possible. I would recommend this branch .

Ms Brandt is amazing. You won't find anyone that will work harder to get you affordable insurance!read more

Kate did a great job going over my policy and got me a great rate on two vehicles. She was very…read morefriendly and informative.