Progressive insurance is good when you first join them. After being with them for years and I got…read morein an accident which is not my fault, progressive immediately took 50/50 responsibility, my representative is not keeping me updated on my claim and when I call him, he never returns my calls. I feel like they are not fighting for me or have my back! My representative is THE WORST! He doesn't know what he is doing and very unresponsive! But they be quick to take your payment each month. I'm considering switching after all this is done. It seems like My claims representative is letting the other insurance company bully him and he's not backing me up!

I had been a loyal customer for a few years. I never missed a payment and the one and only time it…read morewas late there was no conversation at all!!! The disrespect and nonchalant attitude of how I was treated is completely unacceptable and I will never have any type of insurance with this place ever again. I encourage you to stay away too!

I initially chose Allstate insurance for new homeowners insurance and auto insurance policy with a…read moreprevious agent, Katie, was working there. She gave me excellent information and customer service. However, right before the policies were to go into effect, she left and I was working with another agent. After I had received several quotes from Katie, this other agent sent me new quotes for more money. Then, after I paid my auto insurance policy in full I received a bill from them stating that they didn't charge me enough and I owed more money. This particular agent made a derogatory comment about Katie, and those two things initially set off the red flag. The final straw was when I had sent several emails to both this agent and The owner of the company, April, and did not receive any replies. This has gone on numerous times without a response from this company. Customer service is severely lacking. I feel that if I can't even get good customer service for basic questions, that I can't rely on them if a claim ever arose. Therefore, I changed my insurance carrier after only two months to Rockingham insurance. The agent that I'm working with there, Joe, responds in a quick manner and always answers all my questions in A pleasant manner.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a VT graduate, I truly enjoy making sure that the great people in this area are in good hands. My knowledge of the people in this community help me provide customers with an outstanding level of service that includes a high ethical standard.

Chris Turman has been exceptional help with my car insurance since I first got my car over a decade…read moreago. He is consistently available, informative, and supportive when I need help and information. Most recently Chris has been a fantastic advocate and resource after my car was in a very unique accident. I highly recommend working with him and his company!

We cannot say enough about Chris Turman! He has taken good care of us as his customers. We have a…read morefew different policies with Chris; life, car, rental...he has walked us through each one carefully and we always feel like we know exactly what we are getting. He takes meticulous care of details, and makes sure we have the exact coverage we need. He has always taken the time to answer our questions when we had them, whether it be in person or over the phone. He is very connected to the community and reaches out to folks with encouragement and recognitions of things they do in the community. Couldn't be more grateful to have Chris as our agent.

Jessica is kind, professional, and very timely! I was impressed by how quickly she responded to my…read morerequest. I'd definitely recommend her to anyone!

From the owner: At Jessica Shafer State Farm, we are proud to serve Roanoke, VA, and the surrounding Roanoke City…read moreCounty communities with reliable insurance coverage they can count on. We strive to provide the highest quality multi-line insurance products and financial services including auto insurance, homeowners insurance, renters insurance, life insurance, health insurance, business insurance, and much more. Helping make life easier for you and your family in the Greater Roanoke Area. License #: VA-155933, NC-3002930776, WV-3002365446

The best customer service out there. Eleanor is always cheerful, helpful and knowledgeable.read more

From the owner: We are an independent insurance agency. Independent means we don't work for a single insurance…read morecompany, we work for our clients to find the best insurance for their needs. Call us so we can work on your behalf!

Jacob was incredibly personable, knowledgable, and made insurance shopping a breeze. Highly…read morerecommended, 10/10!!

From the owner: At Sharpe Insurance Agency, LLC, our priority is helping…read moreour customers find the best coverage in order to protect what matters most in life. As an Independent agency, we work with a wide variety of top carriers to help you find the best coverage to suit your exact situation. No matter your insurance needs, we can help you find the perfect policy to give you peace of mind without breaking the bank. Contact us for a quote today!

if I could give this agent 0 stars I would. in 25 years of being a State Farm client I have never…read morehad such an incompetent and useless agent. I was with this agent for two years and never once did I see him or talk to him on the phone. we have had multiple issues with both erroneous billing and being given wrong information on the phone regarding our policies. Please find another agent!

I would not recommend no one to go there. After canceling my insurance they still took the next…read moremonths payment out. I had lost my bank a few weeks back and called to give Brandon Semones Stat Farm my new card number, they informed me they would send a form to me by email to be signed before they could take money out. This morning I receive a receipt in my email for the money they took out. Followed by a email telling me I needed to sign this form for them to take money out of my account. 2 weeks later and after they had done took my money. His office give me the run around, he wouldn't even talk to me. The ladies up front offered to give me money out of their own pockets and he told them they could not do that. Claim they never received insurance cancellation from new company. This is very shady to say the least. Stay clear f Brandon Semones State Farm!

These ladies Kim and Sarah are amazing and very polite and professional 100% recommendation for…read morey'all ur Insurance needs.

Sarah and her team are always very helpful, quick to return a call, and patient beyond measure when…read moreI have questions. I am grateful to have my insurance needs met by them! I would not want to deal with anyone else.

I have previously contacted insurance companies and never received a response. Galax insurance has…read morea quick and helpful receptionist. I was impressed by Rickey Stone's knowledge of health insurance options. He was extremely patient, professional, and provided thorough explanations of available plans. I highly recommend Galax Insurance.

From the owner: Galax, VA:Our agency was founded in 1955 by Peyton Hanks under the name Hanks Insurance Agency…read more Under his ownership, and the later ownership by Elwood and Shirley Alderman, the agency grew to become one of Galax's premier independent agencies.

Best guy in town for home and auto. They explain everything and take care of you. I'll never need…read moreanother agent.

They use to care about customers who have been with them two decades. They don't seem to care about…read moretheir loyal customers anymore, so I switched.