Unprofessional and terrible customer service. Ignoring emails because you "were out", and when you…read moreare then emailed again about the same thing, your comment is only "I was out" is very unprofessional. There was no regard for the fact that I had been waiting two weeks with no response. Learn how to automate the vacation reply email when you go on vacation, and then send a professional response to your customers when you return! Rude.

After being sent here, I read the previous review and was nervous. I suppose it will take a longer…read moreexperience with the company to provide a long term recommendation. The office is on South Boulevard, just off Independence. The building has a dedicated parking lot. So getting into the building is easy. I saw no elevator, stairs were required to get to the second floor. The lobby was very inviting. Christmas decorations made it feel warm and friendly. There was a receptionist desk. But a signed indicated that it wasn't manned. So I stepped in. I was meeting with the agent to give her a check for the Policy we had arranged. They take credit cards but charge a 2% fee for them. They also charge a $50 processing fee. All of that made me feel uncomfortable. It wasn't the type of insurance company experience to which I was accustomed. It wasn't too long before she determined that the liability policy we had settled on wouldn't work if the rental property was still in the process of restoration. She called another company & submitted an application, telling them it was a Rush. When I hadn't heard from her by the end of the day I called. She didn't take my call, instead telling the person who answered the phone to tell me she didn't have an answer yet. I'm accustomed to more personal service. I went through a sleepless weekend, thinking I didn't have liability insurance on a property under construction. By noon on Monday I had to call again. Same experience...... When I asked for my agent I was told she didn't have an answer yet. The rest of the process went smoothly. She called mid-afternoon with an affirmative answer. I was also told that they were waiving the $50 because of the inconvenience. She was polite, accommodating & checked with me on other insurance possibilities for the property. I hope this is how the rest of my relationship with this company will go.

I have not had AAA in years, but decided with a young driver I would add to make sure he always had…read moreroadside service. They have a few options depending on mileage of tow. The online app is easy and payment was quickly accepted and email confirmation gives you an immediate membership number. The price points are very affordable and if just one service for tow is used it's paid for. I did use one service just days after activating for my sons car that would not start at my home. The call was handled professionally. A driver was dispatched and I received text alerts with status. Unfortunately the tow took almost two hours. The original driver was switched for some reason and a second was dispatched. The second driver responded in less than 30 minutes. The driver was professional and knew what he was doing. I tipped him a ten spot. He got the car into the shop. I received an email on my experience after the service. I had high marks for most, but the wait time was a huge pitfall. If my son had been off the side of the road for two hours I would have been very upset. Although I had a hiccup with dispatch that I suspect is rare I would still recommend AAA. It's very affordable and the peace of mind with the services provided is worth it to me. 3.5 rounding up.

I just switched car insurance last Friday, from Geico, who after many years went up pretty high on…read moremy rates. For me anyway. So I called around & I eventually found AAA Insurance on VB Blvd. Lisa Arnold who was just the kindest person that could have helped me. She did get me better rates & I thank her. She took her time & just made the experience very easy. She doesn't rush you nor does she force you into anything, like some tried. She is just kind & knows her business. Thank you very much Lisa Arnold, I hope a lot of people will call or come to you for their Insurance needs. They won't go wrong.

A Coworker of mine recommended this office to me. She was able to save on her car and home owners…read more I was previously with Allstate and decided to check out the rates and see if they could save me some greens! I worked with Josh Duncan who is an associate of Seamus'. I did however get to meet Seamus and he's very friendly. Josh is great. He's knowledgeable and very helpful, and is easy to talk to. They will do a rate check for you just to see what they can save you. Sure enough he was able to get me better coverage at a lower monthly rate that Allstate just couldn't touch, and I asked too! Moral of the story is it doesn't hurt to check, maybe Josh can save you some loot too!

From the owner: Help people manage the risks of everyday life, recover from the unexpected, and realize their…read moredreams. Our goal is to help our neighbors in Virginia Beach and Hampton Roads with their auto, home, life, and retirement planning needs. My team and I pride ourselves on helping protect you from the risks you encounter everyday. License #: VA-506434

Progressive is a joke! Ive had a policy with them for 3 years and it's been a nightmare. I have…read moreno tickets, good credit and have never missed a payment. They constantly raised my rate without notification for reasons that were not valid. The LAST time they raised my rate was because my roommates son got a speeding ticket ( he has his own poilicy). They said because he lives in the same house they have to raise my rate. He is not even a driver on my policy. I got a much better rate through a competitor. GOOD BYE PROGRESSIVE

I moved to Chesapeake VA from Cleveland OH. I moved here and got married. Contacted Progressive to…read moreupdate my address and they doubled my cost of my policy! I moved from the hood to the suburbs and was honestly expecting a cheaper rate! Absolutely ridiculous/ Robbery

There are not enough stars I can give about the excellent, compassionate and efficient service…read moreI've gotten from Brett Pendergast and his staff. I had a problem which was going to cost me a lot of money and they went the extra mile to help me find a resolution thus saving us a lot of money. Brett is extremely knowledgable and helpful in setting up our policies, (in our case, home & auto insurance,) along with keeping our home coverage up to date with the increases in our home value. I highly recommend this agency if you want the best service and information you need for your insurance needs. Thank you Brett and Wendy for your help in getting my problem sorted out!

Brett's team always provides great service! I would especially like to highlight Chris Culpepper…read morefor her positive attitude and ability to resolve any issue! I highly recommend this office for any of your insurance needs.

I needed a home insurance policy on the QT and Peggy Huffman was a rock star. Within the hour I…read morewas presented with three different quotes and was able to pick a budget friendly policy that suited our needs perfectly. If you want a knowledgeable and responsive agent, give Peggy a call!

From the owner: The Huffman Insurance Agency team is committed to helping Virginia Beach, VA, and the surrounding…read morecommunities find the right insurance coverage to protect what matters most. Since 2005, we've built strong relationships with our clients by providing personalized insurance solutions and expert guidance. Whether you need auto, home, renters, flood, recreational vehicle, life, or business insurance, we work with top national carriers to offer the best coverage at competitive rates. Contact us today for a customized policy that fits your needs!