Kevin and his team were incredibly helpful. They took a look at what I was paying with my old…read morecompany and were able to save me $1800 a year on my auto and home insurance while also getting me more coverage than I had before. Not only that, but I was surprised that I was able to speak to Kevin himself directly. He took the time to explain everything to me in a way that was easy for me to understand. I knew that I wanted to get life insurance, but it wasn't until I talked to Kevin that I learned about all of the benefits a policy can have. I would highly recommend to anyone looking for insurance.

John was my insurance agent for 19 years for our home and autos. He was phenomenal. Every call or…read moreemail was returned promptly. He followed up on every question. Over the years we bought and sold homes, cars and apartment buildings and I could always count on John to take care of the details. We had a few auto accidents over that time and American Family was very dependable in covering our claims. I made the decision to leave this company a few weeks ago because their rates on commercial real estate were no longer competitive. I miss the customer service I had. I wish John would move to State Farm so he could still be my agent.

John is trustworthy, reliable and he provides excellent customer service. Would recommend his…read moreservices to anyone!

Great customer service and Mark explains everything. I highly recommend you give them a call for…read moreall your insurance needs.

Not Happy!! Worked with Mark, I asked him to cancel my policy when I called him and he said that it…read morewould be done,, but he didn't do it till the end of the month so a payment was taken from my account,, then they didn't refund me the whole amount. He also said that it was not going to be deducted and it was!!! I would never work with them again,,, especially Mark!!! if I could I would give them 0 stars

Nick Haynes has been my agent for a few years now. Both him…read moreand his staff are always very friendly and attentive. Even during some of the most trying times, they've always got back to me. They also follow-up with me to see if I can save more through bundles. I didn't think renter's insurance was really a big deal until I saw the wind take the roof off of the apartment building across the street from me. I live in the west suburbs. Now I know the importance of insuring my place with Nick's knowledge and guidance. I appreciate that I'm treated like a person, and not just another number. I would highly recommend his agency to my friends and family.

Nick and staff were very helpful, they provided a lot of great information, answered all my…read morequestions, and offered an amazing rate. Overall their customer service was the best! Thank you all so much for your help with selecting insurance!

They are useless. They will take your money happily and try to shove life insurance down your…read morethroat. The moment that you need assistance (an insurance claim), they don't care. I expressed my concern about the claims department for my roof damage not responding. They show no empathy and you can just feel their desire to exit the call. They are about sales, not customer service. My recent call ended with them arguing that I uploaded the photos yesterday, when in reality they were uploaded last week (by me, so I know when they were given).

We found ourselves in need of a new insurance company and we are very happy with Brian, Stolper,…read moreand State Farm. Everyone in the office is incredibly friendly and answers all our questions and resolves any issues immediately highly recommend.

I'm done with this place. Ed has been my insurance agent for car and rental insurance for over two…read moreyears now, but his son Kevin who seems to handle all my claims is beyond incompetent. In the last few months I've had two very major issues with them: 1) A car insurance claim for an accident. I told Kevin about it and we were the ones that filed a police report. I even scanned a letter in from the other party's insurance that asked us to take action and admit fault, which I was not about to do. Kevin acknowledges receipt and says he'll take care of it. Weeks pass and I get a knock on the door at 8am from a court officer handing me a letter saying I'm due to appear in court in a two weeks. If I didn't show, there'd be a default judgement against me. Again, I forward this to Kevin and he says he'll take care of it and that I don't have to show up to court. It's now one day before my court date and I've heard nothing. I call the State Farm claim office and they say they have nothing from Kevin or that office and that this is a very serious issue. They apologize profusely, contact me numerous times via phone and e-mail that day, and take care of the issue by having the court appearance dismissed. Awesome. Kevin? Not so awesome. But, being the moron I am, I decide to retain them as my local agent. 2) I buy a new house a couple months ago and ask for home insurance. After moving in, we get an e-mail (you'll never guess from who) asking for a picture of our shared, detached garage with no ivy on it. We say we don't have such a picture, because, you know, there's ivy on the garage. We also tell them it is shared property and we can't just have work like that done immediately. The owner of the other half has to be contacted, approve of the work, and pay for half. They don't reply. A few weeks later, on a Friday afternoon, the asshole decides to email again demanding a picture of the garage without ivy by Monday (doesn't such an immediate need also typically require a phone call?). That's all. Nothing listing any consequences or anything. We say, again, that it's not possible for the work to take place so fast. Again, a few weeks later, we get a letter in the mail saying our home insurance has been cancelled due to the ivy on the garage. W. T. F. Hey, Kevin, thanks for a heads up. Fool me once, shame on you. Fool me twice, shame on me. The day I got this letter I began the process of moving over my insurance to Roni Siegel. She has good Yelp reviews and her agents have been very kind and helpful so far. If it weren't for State Farm's wonderful central claims center, there's no way I'd still be a customer with them either.

The unprofessionalism that I've received with Alex was disappointing. This was probably the worst…read moreexperience I've had with an insurance company. He would talk to me like a child when I would ask questions about my insurance policy. Kevin was helpful whenever he would respond to my inquiry about a week later after emailing him a 2nd or 3rd time.

I received a text that my renters insurance was overdue. As I hadn't received the premium notice, I…read morecalled Kelli at Bryan Kovach's office and spoke with Kelli. As always, Kelli quickly found my account, was able to get my information and payment, all in 10 minutes or less. Absolutely fabulous treatment and service!!!

We've been insured with Bryan Kovach for several years. Bryan has always answered my many…read morequestions with patience and expertise. I recently had the pleasure of speaking with Samantha Rosario about switching another policy of ours. She offered to look into special coverage for our insurance needs and was friendly and efficient.

I was having an issue with Allstate insurance and was referred to Robert Klein from a friend. I…read morecalled and spoke to Bart, he was patient and explained all the coverages to me and in terms I would understand. I went ahead and signed up with State Farm, Bart made it a smooth process to switch and emailed me my policy information within minutes, made sure I received everything by email before ending the call and followed up the next day to see if I had any additional questions for him. Thank you, Bart!!

PLACE DETAILSRobert Klein - State Farm Insurance AgentInsurance agencyEdison Park…read more Jay Lebensorger 5 minutes ago The" Kleiner" and his staff has handled our families insurance needs for almost 20 years friendly and with a kind word, But more importantly they have always been there when we needed them. Robert is like a member of the family, my teenage son refers to him as "Uncle Bobby . He came out to our house to help the very day that we had a pipe break and we were new clients at the time, always has been quick to respond to our inquires. I have insurance on our cars and both of our houses with this great agency. LikeShare Add a photo