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    Stephen W Herbert CLU

    5.0 (1 review)
    Closed 7:30 am - 5:00 pm

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    10 years ago

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    Linda Nguyen - State Farm Insurance Agent - State Farm Agent

    Linda Nguyen - State Farm Insurance Agent

    (5 reviews)

    Braeswood Place, West University

    Very expensive. I found a better agent with less expensive quote. The agent was courteous but late…read morewhen he quoted me the auto insurance expense.

    I had to sign up foe Yelps so that I could comment on Linda Nguyen and State Farm. I came to…read moreLinda's agency when I moved to Houston in 2016. Mostly because as a Vietnamese I always try to find chances to support our people's businesses whenever I came. I have to say it was the best choice I made. The entire office was so nice and professional, that include Linda and her brother, Peter, and Edith. For all the time I was with them, I always had the best quotes and best care. It feels like a family rather than an insurance company where we have to be vigilant and often get ripped off. I also want to compliment State Farm for the same reason. They reached out to me when I had a small fender bender and didn't pay attention to the accident besides my safety. They took care of everything so professionally and fast that I couldn't believe it. I moved around a little bit in town, and whenever I reported the new addresses, they would cut me a check for deduction if that place is a bit cheaper. That's so moving! Now I have permanently relocated to Pearland, I had to leave Linda Nguyen and State Farm for a local agency and a different company with regrets. Simply because State Farm doesn't really cover home insurance in Pearland and I wanted to bundle everything under one company for good reasons. And even when the new company neglected to send the cancellation to them, Edith at Linda Nguyen graciously helped me get the full refund with no question asked. My wife and I still feel bad that we left them and they were still so kind and caring to us. Thanks Linda, Peter, Edith, and the people working there for State Farm. You guys are amazing! Wish I could have more stars for you. From An

    Hartgrove Insurance - Auto Insurance

    Hartgrove Insurance

    (27 reviews)

    Westwood

    Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

    My husband had a terrible experience working with Shannon. Working with Shannon!…read more She quoted and bound our home insurance using the incorrect address, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over my husband and dismissed his concerns, and failed to listen. If you want to be respected I recommend you take your business elsewhere.

    Stephen W Herbert CLU - insurance - Updated July 2026

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