Excellent and prompt service for Internet and TV connections…read moreWhen a small problem arose the team, particularly Alex, was outstanding in resolving promptly

Alex and Poseidon are the best vendor I've used in D.C. -- PERIOD!…read more Fast, reliable and responsive. When I had an manufacturer caused issue with hardware they installed 2 years ago, Alex was there the next day, replaced it free and handled the warranty and return process himself.

The service over 10 years was fantastic. Fast forward, 2025. we decide to cancel partially…read morefinancially but home up for sale and wasn't taking equipment with us. Called to cancel, they needed proof equipment was paid off for early buy out promise. We have email proof and provided by supervisor in email we could cancel no termination fees. Two months, no service turned off. We had moved to new place. We call back, we need proof. We did this already, but they say they don't have it but offer two months free hoping our buyer if home would want it. we say okay but if at the end of two months house hasn't sold, cancel. They did not and drafted out our account. We call back, same mess different day. We submit documentation and forward previous emails. Time went by, they tried to draft again but we removed auto draft. Sent bill with late fee. Get on phone again and here we are trying to cancel since September 2025, it's mid April 2026, still not cancelled and they refuse to give us the months back they drafted and saying they have no record of verifying our payoff of equipment or cancellation. So I will never recommend them ever because cancelling isn't option. Seeking legal action now. We have names of cancelling department, emails and proof of payoff. Do not use them.

I have had this absolute garbage company for over 5 years now( I was locked into a five year…read morecontract). Their customer service/tech help is useless they have never fixed one issue I've had always just recommend rebooting the system wtf. Once my contract was up then the relentless sales calls for upgrades started. I was being informed my system was old and needed to be upgraded that why I was having issues lol!!!! I constantly still have buffering issues I can never rewind and find clips that I need to watch my pets etc. This has been one of the worst companies I have ever dealt with, please stay away from them they are aggressive and don't care about you once your contract is up. YOU SUCK VIVINT!!!

We had Mark Evans out to replace one ring camera and to bring another back online. He was terrific…read more He showed us the receipt for the camera and told us what the installation would cost before he began so that there would be no surprises. He also tailored the field for each camera to avoid cars driving by triggering a ring alert. More importantly, he worked with us and Ring Customer support for an extended period to bring all three cameras online. Due to some Ring technical glitch, only 2 of the 3 cameras were showing in our Ring phone apps. His expertise saved the day. We would not have been nearly as successful navigating with Ring without Mark to guide the conversation. I might also add that he is exceedingly patient as it took 3 calls with Ring before the problem was fixed.

From the owner: Our vision at All Covert Security is to revolutionize the security industry by empowering…read morebusinesses with innovative, cutting-edge solutions that provide unparalleled protection and peace of mind. We envision a future where every organization, from small businesses to large enterprises, can safeguard their assets, employees, and customers confidently and efficiently. Driven by our commitment to excellence and continuous innovation, we strive to be at the forefront of technological advancements, leveraging AI, remote monitoring, and advanced analytics to anticipate and mitigate security threats before they arise. Our vision encompasses providing security products and services and delivering comprehensive solutions tailored to each client's unique needs and challenges. We aspire to be more than just a security provider; we aim to be a trusted partner and advisor, guiding businesses on their journey to enhanced security resilience and operational excellence. By fostering solid relationships built on integrity, transparency, and collaboration, we envision creating a safer, more secure world for all. At All Covert Security, our vision is to redefine security, setting new standards of excellence and innovation that inspire confidence, trust, and peace of mind in our clients and communities.

I had a great experience with Keyed In LLC. After I stupidly locked my keys in my running car, I…read moreneeded quick, efficient help, which Keyed In provided. My call was answered immediately (instead of a long wait on the phone with other locksmith services) and I was provided with quick, clear information. Keyed In also has a flat rate for opening the car, which is much better than other companies who equivocate about quotes and then surprise you with extra fees. Shay arrived at my house in less than 10 minutes, and from start to finish the whole process was completed in less than 10 minutes as well. Shay was friendly, professional, and patient with my worries. Overall a great experience which made an otherwise crappy situation less stressful. My only reason for giving 4 stars instead of 5 is that I was mistakenly sent an invoice for another job. I would definitely still recommend Keyed In LLC's services.

It feels weird to post a review of a business I only used once three and half years ago (to rekey…read morelocks on our then new home). But then again, it's weird to receive a past due notice from a business three and half years after the one time you used them, for a bill that was paid at the time of service. I didn't really appreciate the out-of-the-blue messages demanding either payment or proof of prior payment. Seems like Keyed In has some issues in the accounting department.

Mr Wes Taylor was very nice, helpful, knowledgeable and experienced, he was able to utilize all the…read moreexisting security devices and knew his job perfectly. The company also made it very easy for me to make an appointment, provide offers and make things go smoothly. I recommend it to everyone who needs a great security system company!

I worked with Wesley "Wes" Taylor and he installed my glass break detectors, ring/camera, smart…read morelock, and security/alarm panel/system. He was very prompt and paid close attention to details. He even gave me recommendations on some electrical issues that I was unaware of at the time. I highly recommend working with these guys as they are very communicative and customer-service friendly.

Highly recommend!! Best locksmith in DC. Very professional, quick to respond, great service and…read moreprice. Will continue to do business with him.

Great & honest service! Most of the emergency locksmiths are not clear on there pricing and you…read morewill end up paying almost $200+ for a 5 minute fix. They where clear, great on timing and affordable. We will definitely use them in the future

I had an excellent experience with King Locksmith and Doors. The office team was very helpful,…read moreresponsive, and professional throughout the entire process. A big shoutout to technician Eddi, who did a great job fixing my broken door and damaged lock after a house burglary. My residential property was left unsecured, and he responded quickly, restoring both the door and lock with great skill and professionalism, making my home safe again. The pricing was fair, and the overall service was efficient, reliable, and handled with care. If you're dealing with a residential locksmith issue, broken door, damaged lock, or need help after a house burglary, I highly recommend their services.

For clarity, I want to respond to a few points…read more My feedback is based on my direct experience during this project. From the beginning, I communicated that this was a time-sensitive issue tied to a Department of Buildings notice and that we needed a straightforward repair. However, there was a disconnect in scope, which led to delays, an incorrect part being ordered, and additional costs beyond the original estimate. I did raise concerns during the process, particularly regarding scope and communication. My intention was always to resolve the issue efficiently, not create conflict. After the job was completed and I provided a rating, I was contacted and asked to remove it. At that time, I was still open to continuing to work together and even mentioned additional projects. However, the focus of that conversation was on removing the review rather than addressing the concerns raised. As a customer, that made me uncomfortable. Payment was completed, and my review reflects the overall experience--not a dispute over payment. I value strong vendor relationships and clear communication, which is why I provided feedback. This response is simply to clarify my experience for accuracy. For additional clarity, I want to address the follow-up communication after my rating. After I submitted my rating, I was contacted and asked to remove it. During that conversation, I was still open to continuing to work together and mentioned additional work. However, the focus remained on removing the review, and I was later informed that the company would not move forward with any future business. As a client, that approach was concerning. In my experience, feedback is typically addressed by resolving the issue or improving communication--not by requesting that a review be removed. My intention has always been to work collaboratively and maintain strong vendor relationships. This response is simply to provide accurate context for my experience.

Steve who runs this business is completely untrustworthy. We tried numerous times just to get our…read moreantique locks back even if the keys weren't ever completed(because it had been months). In the end our locks were never returned to us/he went completely missing and he stole our young family's locks for every interior door which happened to be our first home . Do not trust. Very very unfortunate because he seemed very knowledgeable.

This guy is great. The first locksmith I called to take a look at the front door to my condo…read morebuilding said our current lock was unfix-able and wanted to charge $895 to replace the entire locking mechanism. The locksmith from the Lock Doctor came and just bent a piece of metal in the mechanism that had become warped in the cold weather. Needless to say, the bill was nowhere near $895. BTW, the Lock Doctor locksmith told me there is a nationwide scam going on with locksmiths. I found an article at http://www.msnbc.msn.com/id/19714358/ if you want to learn more. If the locksmith you are using wants to be paid upfront, jacks up the price after doing the work, or works out of a fake address, you should beware. The first locksmith I had called had an address at 14th and Park roads right around the corner from me, but I later went by there and there was no locksmith anywhere on the block. Postscript: someone noted that the locksmith I recommend doesn't have a specific address, which is kind of funny given my comments above. I believe he works only on-site and doesn't maintain a physical store front (as scammer locksmith I used first fraudulently advertised). He lives in Logan Circle, so that represents the area from which he works.