They were there in less than 15 minutes after they were called. The driver did not need any help…read moregetting to the destination. He was as helpful as he needed to be. He explained he was required to escort me to my door. He stood there, until I was safely in my home. A very professional service, prompt and conscientious

I called after the transportation service that we'd booked canceled our pickup at the last minute…read more I explained to the owner that my husband was sitting at the airport with his wheelchair-bound father, and that we couldn't find anyone to transport him to his new home. The owner immediately got off the phone and called his driver. Within 5 minutes he called back and said he'd have his driver pick them up immediately. I can't thank Royal Express enough for the excellent service they provided after a long day of travel. We will definitely use Royal Express exclusively in the future.

I simply can't say enough about how impressed I am with QTS. I'd never used a medical transport co…read more before, but had to now for my 88- year-old Dad. The office staff was patient and professional, and made me feel very much at ease. The round trip went off without a hitch, and our driver was one of the most kind & courteous people I've ever met. QTS impressed me in spectacular fashion. Highly, highly recommend.

We needed a reliable and safe transport for a family member from a hospital to the airport who…read moreneeded a walker to get around after surgery. We called QTS the same day we needed the transport and they were readily available with a van that could accomodate a stretcher, wheelchair, AND a walker. They offered us several choices of transports at different rates. The driver was courteous and professional. He met my relative at the hospital exit door and wheeled her onto the van safely while tying down the chair with safety belts. He also carried her luggage and walker onto the van as well. Got to the airport and he transported us to the airline entry door on schedule. Will repeat with QTS in the future!

Everything was great, I was with Yellow Cab AAA(has a new name now) and I had an assigned driver,…read moreRay. He is the best, goes above and beyond to help his passengers. Well as of January 1, 2026, I was switch to Veyo, I contacted MTM several times stating I want to go back to my 2025 transportation, when everything ran smoothly. I knew the exact times Ray would pick me up, and if he was running late, etc, he would call me or text me. I believe customers with a blanket contract should be assigned a designated driver, for the sanity of the customer.

They have left me stranded now twice in the last week. And gave me an inoperative phone number to…read morecall. I finally found the correct number and the representatiive said I wasn't in their system. Then when I mentioned I had already filed two formal grievances with my insurance company, the representative apologized and said she would check again. Then a bunch of mechanical noise until she hung up on me!!! Wow!! They really do deserve all the bad reviews! I am following up with more official grievances!!! They should not be in business at all.

Wonderful staff from GMT at Cave Creek Thank you to the drivers for always providing great service…read moreto my client Steve. Always very attentive to his needs and safety. Kevin, you are awesome, thank you for going out of your way to help him. Keep up the great work. Mary

I am a recent paraplegic with a spinal cord injury and therefore need to use Transport which is…read moreprivate pay to get around. I had been using GMT care for several weeks. On a weekly basis paying at least $269. Paying the company well over $1500 a month on the low end. Because it is a private medical van it should be safe, it should be equipped. The last time I use this company was one of the scariest times of my life. And this wasn't the first time. My daughter was with me in the car. I was not even strapped in mind you in a power wheelchair. My back wheels were literally floating and the driver had to pull over two times because my chair was moving all around the van. The large gray strap that they are supposed to use and take pictures to tell you when was not used. My daughter kept looking back at me scared to death because my chair was moving all around. My chair was not buckled in place nor was I buckled whatsoever. This wasn't the first time we had issues with driving, but it is the first time that I finally reached out to the company and had a gentleman from a different state, Nevada call me back. I let him know what happened and he called me back and said the local manager would be calling me. Nobody ever called. A customer who is cash paying you Over $1500 a month for transportation that I need. I'm a full-time wheelchair user with a complete spinal cord injury. I don't have any other choice, if you're going to ship these rates the ride should be safe, clean, and kind. The driver was more than annoyed of having to pull over because she was the one not strapping me in. Didn't say one word to us, didn't apologize for the situation. The gentleman in Nevada that called me had me reiterate what happened and he informed me that they have videos in the van which you could see everything. I will upload photos and videos of my last ride. It is very disheartening that this company didn't even call me back to apologize and possibly even reimburse at least the one-way ride which didn't happen. They made sure to charge my credit card but this is not what we pay for. My daughter and I drove 10 miles one way and 10 miles back for a ride that cost almost $300. The ride was awful and I will never use this company again. I can't imagine if I was elderly or had a traumatic brain injury how these people may get treated and they probably don't even know. It was extremely unsafe, extremely unprofessional, and I'm still waiting for that phone call from the local manager. Medical transport is not cheap, this is not covered by insurance this was to take my daughter to school. Which I take her every single Friday so I paid $269 every Friday to this company. I expect the ride to be better than what it was, and having a pain Customer that pays well you could at least reach out .

Wow These guys know how to help in a really crappy situation. I contacted Ken to transport my mom…read morefrom a medical rehab to her house last week. I forgot to mention that she needed oxygen which he didn't have at the time, his immediate response was I will run back to the office and get a different van. They returned a short while later with a different van with O2 on board. Upon our arrival home the company that was to deliver oxygen had not arrived yet so we were in a little bind. Ken's response was we will just wait here until that tank is empty. They sat for a while, then left I presume for lunch and returned and just waited outside until the tank had run completely dry. That was absolutely above and beyond any type of service I expected! Then I got an email with the bill, expecting some sticker shock as I opened the email, but nope not these guys. They do not take Medicare but their prices were beyond reasonable and that included all of the extra time and effort they put it in. If you are ever in need of this type of service I can't recommend Diamond any higher. Thank you guys for making a difficult situation so much easier on our family.

I had an appointment for a medical procedure m, last month. I looked up a medical transport…read morecompany and came across Diamond medical transportation. I called to ask about them and was quoted their rate. I immediately booked a date and was told they would call to confirm 2 days before my procedure. That call never came. I canceled my appointment. I'm not sure what happened but I would definitely contact another transportation company in the future.

I highly recommend the Day and Night Medical Transportation. I had outpatient surgery and had pre…read morescheduled transportation with White Horse and they failed to show up. They never even answered the phones. The nurses helped me search the internet and made some calls but no one there to help. To the rescue was DAY AND NIGHT. Their name finally came up on my google search and I called. They answered the phone right away and provided me transportation within 12 minutes. The driver was very kind and professional I just love the company as they came to my rescue.

What a great company. My driver was Adam who was very courteous and followed all safety guidelines…read more He made it a pleasurable trip. And here's another bonus the amount they charged me was 1/4 of any other quotes that I received. I would definitely use this company again and I highly recommend that you do also.

This review is long overdue, but not forgotten. I can't express my gratitude enough for MMT. They…read morecame through for my family at a difficult time, and we feel lucky to have found them. Back in December, my grandpa, who has advanced Parkinson's, was in a memory care facility in Rancho Mirage, CA, and needed to be medically transported to another facility in Bakersfield. I was given the task of finding the transport service, and was having a difficult time. The companies I found either did local transport only, or long distance with a minimum that was much further than what we needed. After several failed attempts, I started another search and came across MMT. I submitted an inquiry on their website in the evening, and to my surprise, I got a response from Jack that night. He gave me a rundown of what was included in their service and a price for the trip. By the following morning, I was on the phone with Lori getting everything confirmed. My mom was able to ride with them, and she was so happy with the service and said that the team on board took excellent care of my grandpa. Situations like that are never easy, especially when you've never been there before, so my family and I are extremely grateful for MMT, and should we be in that situation again, we know who to call! Thank you MMT for getting my grandpa safely to his forever home!

They were on time, and the drivers were kind and caring. BUT - the van is much smaller than the…read morepictures on their website make it appear. The drivers had their own luggage, so when they loaded my parents luggage the van was rather cramped. The windows are covered by their logo, so it's almost impossible to see out of them. The step into the van is very high, and they do not provide a ramp. This is an expensive service, and I expected better. Again, the drivers were lovely, but the van leaves much to be desired.

One of their drivers wandered into my lane today, I laid on the horn and they took their time…read moregetting out of my lane while their laud on their horn. Their driver was not only dangerous, but a total jerk for honking back when they would have hit my vehicle if I didn't move while in my lane.

At Core institute for PT Vals transport van comes in tailgating and honking with window open…read moredropping the F bomb very rude and aggressive. This is a senior community.