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    Val's Medical Transport

    1.9 (9 reviews)

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    2 months ago

    Best transportation hands down get you where you need to be guaranteed. Val and his entire staff are amazing.

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    2 months ago

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    MTM - This is discrimination against a black Kaiser patient

    MTM

    1.3(212 reviews)
    10.1 km

    They do not incorporate technology in a meaningful way. The new AI assistant often mishears info…read moreand after verifying account info doesn't confirm caller to human representative. Despite account notes that I want tire ride to provide my transportation exclusively; dispatch continues to ignore the account notes in all caps and schedules me with veto. Agents then have to cancel and rebook entirely. Recently while on hold; after cancelling for provider assignment error; they immediately reassigned to veyo. As patients we are entitled to pick our service provider, however there is no option to select the preferred provider on the ap or when connecting human agent. When trying to change provider with Maya the AI agent, they immediately try to cancel the reservation with no option to rebook. Veyo is patinas service provider and you had 50/60 chance of driver showing up. Without a phone number they won't even show up as scheduled bc the driver cannot confirm prior to arrival. I can only hope that MYM dispatch starts reviewing account notes when scheduling and allow clients to choose provider i a practical way.

    My Medicare provider switched to MTM to provide their rides this year. I have told my Medicare…read moreprovider that I will not renew with them again if they continue with MTM. They are just awful. Several times during this past year, they have picked me up and taken me to a doctor's appointment and said they don't show that I have any rides for today when I called and asked for my return ride home. Today I had to make about four phone calls to ensure someone was here to pick me up for an appointment and for my return ride. I called MTM at 11:27. After about six or seven phone calls, they finally provided me with a Lyft ride at 1:00 p.m. I cannot think of one ride that MTM has provided that went perfectly. Picked up on time, called for a return ride, came quickly. It just never happens. Beware.

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    MTM - They left me stranded

    They left me stranded

    MTM - The phone number is no longer in service, no call no chat and even emailed. No one answers

    The phone number is no longer in service, no call no chat and even emailed. No one answers

    MTM - Scrambling last minute for dialysis at 5am.... Awful service showing their late contact.

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    Scrambling last minute for dialysis at 5am.... Awful service showing their late contact.

    Val's Medical Transport - medicaltransportation - Updated August 2026

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