DONT NOT USE IMHO WORST FINANCE COMPANY EVER: USING COULD DAMAGE YOUR CREDIT!! The company cares NOTHING about the customer, they will promise you whatever you ask and NEVER DELIVER. Not the companies fault but the agents aren't real smart!! Cannot follow directions have had to call every month for a problem or issue. USE SOMEONE ELSE!! Poor Customer Service, Moreover due to accent very difficult to understand! read more

this company is the worst company I have ever ever ever come across when it comes to business services they are very rude and disrespectful in customer service I called and reported an accident and ask them certain questions one of the rep told me yes they will make a not about the vehicle and put the account on hold 2 weeks later i called they wanna charge me for daily interest and rate for a total lost car that I have reported !!! they are trash read more

Agree with all the negative reviews. Worst bank to deal with. Paid off my vehicle and they won't release the lien card. Told something different every day. I have a buyer waiting that I am sure is getting impatient. They claim they need 10 business days before lien can be released. FBI can only claw back funds for 3 days. absolute B.S. on their part. will not do business with them again. read more

I'm really surprised that a big financial institution like Ally would not work on improving their Yelp reviews. But that proves their poor customer service. I extended my car lease for a 2017 Jeep Grand Cherokee for two months after my 36 months lease was over. Ally increased the rate of the payments for the two months extension, from $469 to $688. I asked the customer rep if the two months extension payments would reduce the buyout of the car, and the customer rep said yes. After the two months extension was over, I come to find out that the buyout amount did not change, and is still the same buyout amount as when the 36 months lease ended two months prior. I have implored Ally to return the $1376 I paid for the two months extension, because I had always planned on buying out the car, and would have bought it right when the lease ended after 36 months, than to extend for two months and waste $1376. I was not given the correct information and feel that caused me to lose $1376 by getting an unnecessary two months extension, when that extension had no effect in reducing the buyout amount. I have currently paid the full buyout amount and own the car. But I would like a refund of the $1376 that I paid for the two months extension, for getting misinformation by the Ally rep. Again, I would have just bought out the car right when the lease ended after 36 months, and not asked for an extension, if I was properly informed that the extension payments do not reduce the buyout of the car. I would be happy to change my review to 5 star if Ally refunds me the $1376 I paid. The lease account is under Sally Cohanzad read more

I have never dealt with a more unprofessional company. They are a financial institute but their lack of accuracy and follow through amazes me. Before covid it took me 3 months of constant follow up to get them to accept my payment to pay off my lease vehicle and several months after that to get my title. Now during covid I still need additional documents from them and it's so painful the amount of time wasted jumping from department to department while holding on line for hours with no resolution or confidence it will be taken care of. I don't know how this company has stayed in business. read more

This bank should not exist!!! They're so unhelpful my car got stollen it was a lease. My car was leased in 2019 for $58k and insurance paid $51k in 2022 my lease was up in 6 mo and Gap insurance took over about 12k for Unkown reasons to me. They won't tell me why I'm being charged $780 after I made my 2 months payments without having my car and insurance paid well before my May payment was due. They just want to randomly charge me for "property tax" but won't explain why my insurance ALREADY paid for all taxes. Also my truck was not FLEX FUEL and they added extra charges which I didn't care because insurance paid but CUSTOMER SERVICES IS DISGUSTING AND RUDE!!! Never will I ever get any loan with them. read more

Used ally financial to purchase an automobile. Absolute worse experience ever. Their customer service is horrendous. Their automated phone lines absolutely suck. Nobody can ever help on the phone and you wait and wait on hold to get transferred to another department. Seems like they have a bunch of uneducated employees and one employee will say one thing and anothet employee will say the opposite. Highly unprofessional all the way. Stay far away from ally financial. read more

Inquired on getting my lien release and I was promised it would be faxed to me despite the ten day hold. I was grateful and proceeded on forwarding my transaction on a new vehicle using my old one as trade in. Low and behold, the representative lied and did not fax anything. I've been on hold for over an hour to speak with an manager only to be hung up on. Horrible customer service. I was at one point considering changing banks to Ally, but after this nightmare forget about it. Just be honest and straight forward. read more

As a small business owner for the past 35+ years with a fleet of vehicles, we have financed many vehicles over the years with Ally but I can guarantee you this will be the last new vehicle we purchase and finance through Ally. We decided we wanted to sell our vehicle and I called to inquire the process to pay it off early and get a lien release. The person I spoke with said I need to mail/overnight a money order/certified funds check to them. A few days later at approximately 10:45 am on January 10, 2018 I called in again (as we now have a buyer for the vehicle) to verify that mailing a money order/cashier's check was indeed the fastest way to get a lien release when the person I spoke with told me "No, the fastest way is to make a payment online and then you will receive the lien release in 3-5 business days." I explained to her that I was told completely different information to which she replied "I am so sorry you were given incorrect information." The second person definitely sounded more confident and certain of the information than the first person I spoke with so I immediately went online and paid the account in full at 11:07 am on January 10, 2018 rounding up the nearest dollar amount that what I was given to make certain that I wouldn't be held up any time whatsoever because the buyer for our vehicle is anxious to get the vehicle. On the morning of Tuesday, January 16, 2018 I log onto Arizona MVD to see if there is still a lien on the vehicle and there is. In the mail on Tuesday, January 16, 2018, I receive a refund check from Ally in the amount of $0.78 - the overpayment. On the morning of Wednesday, January 17, 2018, I again log into the Arizona MVD and once again the lien is still there. I verify that the funds were taken out of my account on January 11, 2018 (same day the check is dated). I call Ally and spoke with several people, who insist there is "nothing we can do, the lien will be released on the 24th of January as we have to wait 10 days since we didn't receive verified funds". I continued each time asking to speak with a supervisor and finally reaching Keisha who seemed sympathetic and seemed to clearly understand my point that I was given the wrong information by THEIR employee and that clearly they have received my funds since I was issued a check for overpayment. She said she would talk to her supervisor and get back to me within 24 hours. Keisha called me back within an hour and said she spoke with her supervisor but "unfortunately we have to wait the 10 days...." so I request to speak with her supervisor and Ronald Williams (in Florida) got on the phone. I tell him everything that has taken place and he told me that "you should have sent in a cashier's check as the first person instructed" so I asked him "Since two different employees told me two different procedures, how was I supposed to have known who to believe?" and he replied "You should have asked to speak to a supervisor". So apparently this is MY fault because I didn't further inquire as to the conflicting information I was receiving? I even suggested to Mr. Williams that I overnight a cashier's check in order to speed up the process and I was told "It will still take 3 - 5 business days once we receive the cashier's check." So no matter what, Ally is completely inflexible in fixing a mistake their employee made and helping out a customer. Mr. Williams did say to me that "it was too great a risk to release the lien release" - we're talking less than $6,168.00 here which is nothing to a big company such as Ally. I suggested that if my funds happened to not go through although we know they have since I have a refund check (see attached), to tack on the extra money owing on my current financed vehicle. When my employees make a mistake, I stand behind their mistake. While this is not pleasant it is what a reputable business does and it is the cost of doing business. We currently have 1 more vehicle financed with Ally and I am going to pay it off and have the financing continued with another company. This will be the last vehicle we ever finance with Ally. read more

I had a lease through Ally. I turned my car in a few days early to make sure I was not going to get hit with any weird charges. I turned my vehicle in under mileage as well as in good shape. I had made sure my vehicle was clean so dealer could check it out. I had even checked my tires. Ally hit me with $884.00 in charges, whcih I disputed. I was able to negioated the amount down, but when it came time for payment they told me I would end up taking a hit on my credit. I did not want to take a hit onmy credit because my business has taken a huge hit from the Pandemic and that fell on deaf ears. I decided I would take the hit on my credit becacause it made financial sense for now. I just got my visa bill from paying the payoff of these bogus charges. Apparently Ally did a cash advance on my credit card to pay what we negoiated and I never knew they were going to do that. They responded with it is in the disclosures that we read to you. There are a million disclosures that they read, so I am not going to say that they did not have on the list, but they do not say, "by the way you are going to pay more in fees on your credit", which would get anyones attention. I will never use Ally for any financial services. read more

Ally Bank is the worst bank. There is no department available to settle a concern or dispute. 1). The frontline overseas customer service department does not attempt to help to get a customer get to the right department. 2). There is no upper management team above the frontline customer service department to help with complaints or settlement(s),(that is what I was told). The overseas customer service department gets a double zero and I wish I could give them less and because of their less-than-poor overseas customer service department, I will never deal with them again. I wish them the worst fate in business. Products offered by Ally Invest Advisors, Ally Invest Securities, and Ally Invest Forex are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE. PER ALLY BANK WEBSITE. read more

Worst lender I have ever dealt with. Have no concept of how to apply extra principal towards the outstanding balance. I go round and round with them on the phone and through their web mail system. I'll be paying my loan off early with them and never use this lender again. read more

7 months no title for our car or registration car is financed with Ally and the lady on the phoner at Ally said hey its like we gave you a personal loan we don't have the title or lien on your car from the dealer either. What a dumb response its the dealers fiduciary responsibly to provide Ally bank with a title and lien on it and its Ally bank responsibility to press the dealer on the non complaint issue. read more

Customer service doesn't exist. They don't answer questions and are not helpful. Save yourself the headache and work with someone else.

Worst company I have ever dealt with. I will never lease from them again. My car should have been paid off when I traded it in over a month ago and still isn't. Customer service is horrible as well. read more

My car got totaled so they "sent" a check out sept 8 (a month after my car was declared totaled and no check was sent out and I had to call to ask for it). They said 7-10 business days. I contacted them October 10, well past the 7-10 business days and they said it was sent out. I double checked and all I received was a letter saying congratulations for paying off your vehicle. They send out "another" check October 11 and I received it the 18th and it was fully deposited into my account the 19th. On October 26 they reported the check and my bank canceled it was negative a few thousand. I call that same day and they said I canceled it, which was never true since it was already deposited. They issued another check on the 18th of October and I lost my shit on them so they canceled that current check(which we still haven't received) and said they were expediting it and would arrive Monday the 30. Monday rolls around and nothing so I call Tuesday the 31 and the person said they don't fedex checks or do rush orders and I would receive it in 7 days. These people are fucking useless, incompetent and I refuse to ever do business with them so whoever is thinking of doing so please don't! And if you do receive a check from these twat waffles go and deposit it at their Bank of America and get the cash. read more

This is the worst company ever. During this terrible time of a pandemic, they have NO compassion or understanding of what their customers are going through. Many have not been able to get employment and ask for just a little help from them. They turn their backs of down and out customers who in the past did everything they could to make their payments on time. We are in a pandemic and you would think they would be more understanding and offer their customers some help. They DO NOT! They, instead, offer no help or solution to struggling customers. They refuse to offer any help and report them to the credit union, making matters even worse. Given another opportunity, I would NEVER do business with Ally Financial again. I asked them if I could defer a couple of payments until I was able to catch up. They refused to help me. People are struggling during this pandemic and they don't care. read more

I can Never Get Anyone Who Speaks English and Understands, they said they would correct my issues and NEVER did adding on fees etc even tho I paid at Kroger and use wrong account number but the account number was still part of my account Kroger was so sweet and worked so Hard Allay didn't and didn't care this is my first Experience with them and they aren't understanding read more

we paid off auto loan and asked for pay off letter but someone in customer service told us that the pay off letter will be provided as soon as once it's paid off and another said pay off letter will be provided within 10 days and another said pay off letter should be send within 20 days. Lol it's waste of time to work with this people. we need pay off letter to close the house in 1 week and they want us to ask pay off letter in 20 days? Pay off letter should be provided once payment received in full. Don't waste time with this ally financial anymore. read more

My experiences have been nothing but horrible. I have had the worst people, the most inconsistent information, the laziest people I think that have ever worked in customer service. I particularly loved when I was hospitalized and couldn't make my car payment and got the line of, "Well you can get someone else to pay it." You know what, no. They are a sub prime lender, they don't communicate (basically so they can collect more fees), and they are nearly criminal in their acts. I wish I could give them negative stars. read more

This lender for Auto Financing or Leasing is awful. I would suggest you find another lender if you could because they are rude, lying, crooks! First off, they charge me $7,786.96 as a "Rent Charge" on my leased Wrangler. The amount of depreciation I was paying on the Wrangler was $8,573.24.......so in finance terms of an APR that would mean I was given a 90.83% rate! Even if a person has bad credit, who in the world charges a 90% APR rate?........HORRENDOUS! Ally never gave me any information as to what to do regarding the end of my lease but they certainly made sure they sent the bill in the mail each month. When you try and ask their customer service reps for their last name they will scream their first name loudly to you and eventually will hang up because they are awful and don't want to be reported. read more

Love how they talk about being understanding of the covid lifestyle. I was 524 behind, the first I've ever had any sort of late payment. I'm a single parent of a severely disabled child AND a small business owner. My son hasn't been to school in seven months. My repo fee was 400, almost as much as I owed. I called twice to confirm the payment needed after asking for consideration that I've never been late before. They wouldn't budge, that's fine. I go to pay and that's when they mention they won't accept my debit card on file but that I need a money order. Uhm, I don't have a car and just got a ride to deposit cash into my bank account. You couldn't mention this when I called the previous two times? They do not care about customer support let alone "supporting customers during critical times" as claimed. Total joke read more

After posting about my negative experience on social media, I received a response from customer service on a Facebook post I made. I spoke to the customer service representative on the phone and she promised to review my case. About a week later, I received a call back informing me that my account balance was adjusted to $0 after confirming the details about my situation. I am happy that my issue has been resolved but it cost me many hours on the phone and a social media campaign to finally get the attention of the right person. I am adding a star to my initial review because "Meh. I've experienced better." I am hopeful that customer service continues to improve at Ally Auto in the future. If you are having trouble getting your case escalated, it looks like autorep@ally.com is the right department to reach out to if you want to have someone take a fresh look at your particular issue. read more

My car was totaled in a crash. I call to talk to them about a payment that was taken out on my acct. According to my insurance company they have been paid in full. They where so rude to me. I keep trying to talk to the lady and she wanted nothing to do with me asking her anything. Keep trying to explain to her that the insurance company had sent them payment and what would I need them to send me or them for payment conformation. she just got more and more heated. I only owed them 1,800.00 on the truck two payments or less. It has more to do with me trying to keep all the crash stuff straight then them taking the money. but that lady was just shitty and rude. because I asked to talk to someone else she hung up on me. Really nice of her thanks. total loss and this is how they treat people. Thanks not so nice lady. You are in the total loss department the people on the other end of the line have lost there car or what ever they financed with you the insurance company pays ALLY first so just answer some questions and be NICE that's all. HOPE YOU HAVE A NICE DAY. You did not make my day vary nice. read more

I would definitely give them a minus review. These individuals were the rudest people I have ever had to deal with, and their service was awful as well. I am hopeful that no one has to go through what I did with this company. When I requested to speak with a supervisor, they would not let me. read more

In my state, they charge the dealership $10,000 extra to buy the truck from them for a lease. I brought my vehicle in to re-lease a different vehicle and was informed Ally is charging $10,000 on top of what the vehicle is worth. In my state I have to go through the dealership to buy my vehicle outright. Before you lease with Ally consider this, in a year your life circumstances changed, maybe you got into a vehicle that you could afford at the time but now you are unable, normally what you could do is bring the vehicle back and lease something cheaper, not anymore with Ally. Dealerships will not pay an extra $10,000 nor should they. If you truly couldn't afford the vehicle at this point your only option would be to let it get repossessed. From what I was told Ally is the ONLY company doing this and their reason is "common market value". The truck is worth $35000, Ally charges $45,000 to the dealership for them to buy it outright. I honestly hope someone looks into this and Ally explains why they are price gouging. read more

Four months after I turned in my vehicle to the dealer, I received a notice of delinquent registration from the CA DMV. I have now spent hours, talking to seemingly every call center in the Philippines to get the matter resolved. Irresponsible, illegal, and just plain rude service. read more

Worst company ever. I paid off my auto loan in 2011. Now in 2018, I can't get the lien off the car. I've been calling Ally for more than a week and either they have to fax over the paper work to you or snail mail it. No email. seriously? OK, I'll play your silly game. I set up a fax account with the UPS Store. They STILL haven't faxed to me and it's been a week. They only fax after business hours (some sort of back-office operation) - my case was listed as URGENT - and they still can't pull it together. read more

Ally auto financial is horrible. I have been trying for months to make a payment, now payments and continue to be refused, now I have to hire an attorney because of their refusal and me no longer having a vehicle while they left me stranded out of town working. read more

I financed a lease with Ally Auto, I decided to pay off my lease early because I was purchasing a new vehicle. The dealership called to get my payoff balance, so they could pay them off. Ally's system was being repaired, so the online portal was down (it's usually correct). The dealership was told $667. In actuality the balance was $1,714.24, they had deducted my deductible and my mileage from the amount I still had to pay(which is not my remaining payments as asked), then they send me a bill for $1,200 which should have actually only been $600, because the other amount should have come from my deductible. The customer service agent was rude, the supervisor never came to the telephone, and I was told that I had to call a different number to speak with someone (my dealership was on the telephone, they initiated the call to help me get some resolve), which I never received. I did however receive a $3 check from them for fees. I would have just kept my vehicle and paid the 4 months and owed only $600 for fees. Now I'm out of $1,200. I financed a vehicle previously, but this was my first lease with Ally, they will never get my business again!!! read more

Ally Financial - What I owe instead of $600 - Auto Loan Providers Near Me

My mother's 2015 Cruz supposedly had an "electronic" title with the state of Pennsylvania through ALLY. Elderly, she got injured and could no longer drive. I paid off her remaining car loan so we could sell the vehicle to help pay her medical bills. ALLY said it would be up to 10 days when paid with a bank funds direct transfer (why so long?) and then they would release the title to the state of PA and within one business day the state would mail a hard copy title to us. Three weeks later there was still no title. Going on to customer service chat we find that process is not correct. Yet, it is on ALLY's website and read it to customer service as we talked. In reality, it took them 10 business days to tell PA DMV that the car was paid. ALLY then had PA DMV mail them the hard copy title (which you need to sell the car). Of course, I had to track them down to find this out. Even worse, ALLY then says it will take them another 10 business days for them to mail us the title? Again, 10 more days? Why? Six weeks since car loan pay off and still no title. Horrendous processes and customer service. Never use this company. read more

DO NOT USE ALLY FINANCIAL - they need to be reported to the BBB! They have terrible customer service and shady business practices. They have no idea how their own business works or how to handle customer issues. I got a notice that says I turned my car in early (not accurate); no where does it say in their lease turn in notice do you have to alert the DMV of "proof of transfer" so you could be responsible for whatever happens to the vehicle between when you drop it off at the end of the lease and before they decide to sell it (or whatever they plan to do with the car). I also got a notice I owe money on a scratch which wasn't there when I turned in (I took photos to prove this) and they just told me their is no dispute process. I spoke to a woman Madi who had terrible customer service. Not helpful. I have to get a lawyer involved which is too bad. read more

I returned my leased car on November 18, 2016. At the time I returned the vehicle, I had only one key fob with me. I asked about returning the second key fob. The dealer said that someone would contact me to return it. I heard nothing further until 12/09/2016, when I received a notice telling me that I was being charged $187.25 due to "Excess wear". The excess wear was a missing key fob. I still had the second key fob ready to return to the dealer or Ally, but there was no address to send it to. I called Ally to protest this charge, but I received no relief. I asked to be connected to a supervisor, who repeated the same information that I was told earlier. I stated that I didn't believe that there was excess wear; and I offered to send him the key fob. He did not want the key fob. I asked for a copy of my original lease because I didn't believe that the missing key fob was "excess wear". He did send me a copy of the lease - but the print was so small that the document was nearly unreadable. I found no mention of a missing key fob being identified as "excess wear". Today I received a call from an Ally debt recovery agent. I talked to the representative and was not satisfied with her response. I then talked to another (maybe management person) and he was unwilling to resolve this issue. Customers should have the opportunity to remedy this kind of problem. I am still trying to get this resolved, but based on other Yelp reviews, I am not optimistic. read more

Don't finance through Ally! Their service is horrible. The employees are hard, and sometimes impossible, to understand (Their English is awful). They promise to work with customer on late payments..but they are of little help. You never get to speak to anyone familiar with your account and the information that they give out never lines up with the information that you were told before. My loan was close to being paid off. I made several payments and was told that some of the late charges would be dropped. I asked what my final pay-off would be with the forgiven late charges....I paid that amount that same day to the representative who gave me the pay-off amount. My loan was paid in full--or so I thought....Now they want more money...$97.62. I paid the final pay-off...there should be NO BALANCE. WORST CUSTOMER SERVICE OF ANY COMPANY i'VE EVER DEALT WITH before. I have tried to get this settled 3 times now with no success. They just continue to add on the fees. Patti M. read more

If you have an option, use ANYONE ELSE! Seriously, anyone. I wanted to buy out my lease before it was over, I called and received incorrect information on every call / chat / you name it (5+ times). Tried escalating, the supervisors aren't any better. Zero recourse. Learn from my mistake. read more

Ally is the worst company ever. I have a Auto with them. When you go to make a payment, they withdraw the money from your account and then put it back in and take several days to withdraw it again. Costumer service is the worst. You can not get a clear answer from them. They make up there own policy's as they go. When you ask if this is written in the lease contract they say no. When you are trying to explain your situation they talk over you and don't listen, when you don't let them finish they hang up on you. I have spoken to several different people from costumer service to the insurance services and every time I've gotten a different answer. They do not respond back to emails. They do not leave notes in your file when you call. WORST COMPANT EVER! read more

Worst customer service ever, they have no idea what their doing. They transferred me to three different people. Learn how to do your job. Ally is a joke read more

Judy T. PLEASE!! NEVER use Ally !!! Trust me !! Their service is horrendous! They are located in Mexico City, and you can never understand what they are telling you. When you call back 3 or 4 times, everytime you get a different person who gives you a different answer. They put you on hold a lot and do not sound like they know what you are asking. After receiving 4 different answers on how to pay off my truck so I can get the title...... I am told that I have to pay through their "Western Union Speed Pay". Fine. I call their "Western Union Speed Pay", and now they tell me I can only pay $2,995.99 per day!!!! and EACH day I do, there is additional $4.60 charge ! WHAT!??? Not one of the Ally reps told me this before, even after THEY TOLD me my payoff was to be over $14,000.... WHY!? I am furious!! Wasted 3 days talking with them. I finally asked to speak with a supervisor "Cruz" and he told me I can pay the whole amount ON LINE as my final payment. God help me it better work! I then vented on him to trail his people better as the quality of service is absolutely ridiculous and unacceptable. We only used Ally because our car dealership used them for the financing. DO NOT USE ALLY EVER!!! Horrible. I would give them a -10 star if I could. I tried to call HEADQUARTERS but there isn't such. I keep getting the same place. "I AM A DISGUSTED CUSTOMER". SInce I "have to rate this business to submit my review I HAVE to give them 1 star but they do not even deserve that !!!!!!!! read more

08/14/20 Hello, Of all the financial institutes I could had used with an excellent credit score, I used Ally Financial. They have the worse work flow process between their own departments that I have even seen in my life. The customer service support, customer care support, Lease department, Dealer Buyout department none of their systems appear to be integrated. Because of a lack of system integration to support their own work flow process my account was left opened. The account was left open not because of a financial obligation but a document process. A document that the dealership and I sent to Ally Auto. I called multiple times for a resolution. I requested the matter be escalated to senior management for a resolution. Ally Auto even reported to the credit bureau that payments was due when all the financial obligation was met. After relentless writing letters, phone calling and chatting efforts on my part, the account was finally closed out. This was the worse business process I have even witness when one department doesn't communicate with other departments. No customer should ever have to go through what I experienced with Ally Auto. Their workflow process to close out a loan even after all financial obligations has been clearly met is absolutely terrible! Sincerely, A very unhappy customer read more

Probably the worst company you could possibly get stuck with for your auto loan. Beware if you get into an accident... Ally Financial NEVER communicates with the insurance company or gap company. 13 months after my accident and my truck was totalled out they called to tell me I still owed them $218.80. 13 months after the fact... not to mention I never recieved one call, email, or letter in regards to this matter. Not to mention ALLY FINANCIAL gave the dollar amount for pay off to my GAP coverage company. They were legally held responsible for the payoff amount and failed to give the correct information. I am now out over $200 over a year after my accident. read more