I had to get my car towed here because I had a flat that couldn't be changed out or repaired…read morebecause my wheel lock key was damaged badly. I was offered refreshments while I waited. The service advisor who helped me was Lauren. She was really nice and helpful. While the customer service provided by Lauren was great, I'm highly unsatisfied with the actual service provided. They told me the hole in my tire was irreparable and I would need to buy a new tire, but I took it somewhere else to get a second opinion and was told that it actually did look repairable. The mechanics at Heyward Allen didn't even take the tire off the rim to check it out. I would definitely recommend getting a second opinion from other shops before you let Heyward Allen try to charge you for things you might not need.

Hugo and his team came together to make the price right on the vehicle I was interested in! Drove…read morean hour and a half to purchase the car. Was treated with great customer service, treats, and a phone charger for my daughter who killed her battery while waiting ! Make sure you go see Hugo and his team when your ready to make your purchase!

We went for a test drive to experience the new features of 2019 X5. Small office, near by…read moreconstruction were going on. We were thinking to go back if it's not the place to test drive. Terry Hosier, an executive showed up & greeted us. This is my 5th BMW, neverever find a wonderful sales person with more respectful acted as our representative to make sure we buy. He is a good listener to understand about what we want & the checklist to buy that X5. He didn't resist any request and acted as customer's agent to get this deal done. Grace of god, we bought the same car on same day because of Terry's wonderful sales attitude. Normally tag transfer & payoff to the trade-in car takes many weeks to be done. After 5 days I called the Athens BMW's tag department, she replied not yet started. After few hours she called me back & informed, "it's transferred and good to use your tag now". It's quick & smooth buying experience. We will highly recommend Terry Hosier & Athens BMW to consider a new cars .

Called to schedule a service appointment for brake pads. Lady said I would have to do the…read moreappointment online. Did the appointment online and could not be seen for two weeks. Scheduled the appointment and showed up to be told that 20 cars are ahead of me and I would have to leave my car till Monday. They may get to it Monday. The worst scheduling service and communication I have ever dealt with.

I visited Heyward Allen today for the first time. I was greeted by the very kind receptionist…read moreholding the door open for me when I arrived. She immediately started looking for a sales agent for me and apologized it was taking longer than expected. All the agents were working with customers. The wait was worth it. As soon as available Luke came to introduce himself and asked how he could help. I told him I was there to look at 2 trucks listed on the website. He went to get the keys to them but one still wasn't quite ready for the lot. He showed us the available Colorado and let me drive it. He was very friendly, easy to talk to, and most importantly he was not pushing us to buy the truck!! After going to many other dealerships and dealing with pushy sales people I was very appreciative he didn't try to push me to buy the truck or try to upsell me to something I couldn't afford. Needless to say he won my business and I'm a proud owner of a new, used 2020 Chevy Colorado! I'm also impressed with the gentleman, Sean who helped us with the Financial aspect of the sale. We told him what we had for a down payment and about how much we needed the monthly payments to be. He made it happen with no back and forth negotiation which was very pleasant. Thank you Luke and Sean!!

Dont waste your time. Their parts team forgets to order parts and never knows when parts will…read morearrive.

Recently bought my GL450 from Wes. I had a very good experience. I was specifically interested in…read morethis vehicle, & had found it online. Once I made a trip in, I was able to see that it was extremely nice and the exterior/interior was flawless. It drives amazing, and is a true luxury vehicle. This dealer has a great local reputation, and has done business in Athens for years. Upon asking others, many recommended him. I always rely of reviews/feedback from my family & friends. Now that my purchase is complete & I went through the process with them, I would highly recommend them! They put lots of focus on top quality & treat their clients well. Thanks Wes, for getting me into my GL450, I'm so happy! Very glad to have done business with you to get my beautiful car. I'm in love with my Benz:)

I bought a tundra from Wes 2 years ago, was very skeptical goin uses car lot but after two great…read moreyears in my tundra I have to say it was the best purchase I've ever had. Haven't had to do anything but oil changes. Thanks Wes

During about two-thirds of a very long road trip, I found myself needing an oil change for my…read moreSubaru. I quickly googled Subaru dealerships in Athens, GA, and Hughes Subaru popped up. Scheduling my appointment online was super easy, and I received both text and email confirmations right away. On the day of my appointment, there was a small hiccup and my appointment didn't initially show up in their system. That said, the staff handled it with grace and took great care of me anyway. They completed my road trip package oil change and even applied a military discount, which I truly appreciated. I didn't wait at the dealership, and about three hours later I received a call letting me know my vehicle was ready. Customer service was pleasant, efficient, and stress-free, which is exactly what you hope for when you're mid-road trip. While I didn't receive the photo point inspection I've experienced at some other Subaru dealerships, I was still very satisfied with the service overall. Payment was easy, and they accept credit cards. Thank you, Hughes Subaru, for making an unexpected stop along my journey a smooth and positive experience.

I brought my 2016 Impreza in for service I appreciated…read moreservice advisor Alex Holland's advice and knowledge Alex was very helpful and kind What could have been a stressful task for me Turned out to be pleasant

They did what they said they would do. They were polite. The facilities are clean. I would…read moredefinitely use them again.

if you are in the market for a Honda, ask for Chris at Phil Hughe's Honda! He made the process very…read moreeasy, knowledgeable about the vehicles. it is never an enjoyable process, like going to the dentist. But Chirs is low key, no pressure, just an all around good experience! Sheila Lee

The entire process was easier than most and John Tiner was very responsive. I am extremely pleased…read morewith the purchase of my Grand Cherokee.

Everything this place is horrible. I negotiated a price on a new truck online. I then spent two…read moredays trying to wire my money in only for the wire to bounce back. The Finance guys were clueless and had no interest in solving my problem. I finally showed up on a third day with a cashiers check and after signing paperwork, activating my My Ram app dropping off check with the finance department. I sat in the lobby for nearly 30 minutes for the sales manager to tell me they cannot sell the truck because it's on an active recall of do not sell. I learned later this information had been out over a week. Why was my time wasted after driving nearly 2 hours to this dealership, what a joke of course I asked to hear from the general manager, and that never happened either whatever you do do not buy from this place.

Absolutely unacceptable experience at Kia Bulldog of Athens! $600 for new spark plugs in a 2013…read moreSorento with 85k miles!! My 84‑year‑old widowed mother went in for what she believed was a routine oil change--only because they mailed her a coupon claiming it was "time" for service. Her last oil change was done six months prior, and she had only driven 1,100 miles since then. Once she arrived, they told her she "needed" new spark plugs and quoted her $150. Instead, they charged her $600, including an astonishing $450 in labor for spark plugs on a 2013 Kia with only 85,000 miles. Folks, that's a 30-60 minute job you can do at home! She bought and serviced her vehicle with them for years, and this is how they treated her the moment she walked in alone. What should have been a simple visit turned into a $780 bill for an oil change and spark plugs, neither of which she needed. They should have turned her around and told her to come back in six months. This kind of behavior toward an elderly, loyal customer is deeply concerning and feels predatory. Please be cautious before agreeing to any service here. Get everything in writing and double‑check the pricing.

Had the worst sales experience with Grant. I was clear with my expectations but they backtracked…read moreafter asking us to travel to them which was 2 hours away. Wasted half a day worth of my time.

I have not used their sales, only service…read more The service department has been very good. That were corrrct on both time and cost while being pleasant and not trying to sell extra service. It seems to be a good plac.

Call to get a quote for a part guy told me he'll email my the price but never did so I call the…read moredealer in stone mountain which is 50 minutes further away from my customers shop and they quoted me my price and retail price over the phone

What an easy & smooth process. Starting from the first call to wrapping everything else up…read more Starting with Omari Blakely; extremely professional, attentive & did an excellent job at explaining/answering all my questions to Jaime Negrete that's the sales manager, helped us out with seeing what our best options were and worked very closely with Omari to assure we had a good experience. Hector also made our visit very smooth and quick on the financial side of the process. Car shopping can be a headache but we're so happy that these 3 made our experience a good one. Thanks, Ford!

I will never purchase a vehicle from this facility again. Bought a used f150 about 2 years ago and…read morethey were supposed to fix a small dent. Went to the facility and twice and talked with the salesman who sold me the truck trying to get this problem fixed. Never returned my calls nor emails. I also received 2 recalls on my vehicle and scheduled an appointment online and a couple of days before my appointment they cancelled the service and said call back in a year what a joke.