I had to get my car towed here because I had a flat that couldn't be changed out or repaired because my wheel lock key was damaged badly. I was offered refreshments while I waited. The service advisor who helped me was Lauren. She was really nice and helpful. While the customer service provided by Lauren was great, I'm highly unsatisfied with the actual service provided. They told me the hole in my tire was irreparable and I would need to buy a new tire, but I took it somewhere else to get a second opinion and was told that it actually did look repairable. The mechanics at Heyward Allen didn't even take the tire off the rim to check it out. I would definitely recommend getting a second opinion from other shops before you let Heyward Allen try to charge you for things you might not need. read more

Hugo and his team came together to make the price right on the vehicle I was interested in! Drove an hour and a half to purchase the car. Was treated with great customer service, treats, and a phone charger for my daughter who killed her battery while waiting ! Make sure you go see Hugo and his team when your ready to make your purchase! read more

Heyward Allen Toyota - Auto Repair Near Me - Athens, Georgia

I took my 2016 Toyota Camry into the Athens dealership for an oil change. After inspecting my vehicle, the service department informed me that I need to replace my right axle because it was leaking. I had to prepay for the axle which was understandable. After almost two weeks, I reached out to the dealership to see if my axle came in to be told my part was in. I scheduled an appointment. I took my vehicle to get the axle put on. When I got home, I realized my wheel was still making the same popping noise. I called the service advisor. He asked me when I could bring my vehicle back. I do not live in Athens so I took my vehicle back the next day. After an hour, the service advisor tells me my other axle is leaking and needs repair. I asked him why I wasn't informed of this during my previous visit. He said that the service department didn't miss the issue. They were more focused on the wheel with the most leakage. If I trust the dealership to inspect my vehicle, they should have informed me of the issue then. They didn't fail to mention I needed to replace my windshield wipers that is fairly new. The labor for replacing the axle was not cheap. I offered to pay for the other axle if they would install it free. The rep said he spoke with the manager and was told I would have pay the additional installation fee. Women beware. read more

Had a scheduled tire rotation service and waited about an hour before a video sent to my phone saying they found two issues like a nail on my passenger side and can't be patch and requiring a new tire and engine air filter also recommending a replacement but the filter isn't look bad at all. A new tire cost $275.00 and air filter cost $40 plus. I declined to all of these. I took my car into tire dealership and they removed the nail, patch it up with no problem. I even drove my car out of state next day with absolutely no problem. Also replaced my own air filter half the price. Watch it people... read more

Made my appointment for 8:15 a few days ago. I get there this morning at the time of my appointment and the guy goes "we don't open until 9". So i ask, "then why was i able to make an appointment at 8:15?" He tells me it was because it was a couple of days ago and people are still snowed in...he was SO unprofessional, and rude. He made me feel like I was the one in fault for not knowing their updated snow hours. They failed to call, email or text me letting me know they were opening later. I will never return and they should work on there attitudes towards customers. read more

Everyone here is excellent! I don't want to give too many details on here, but my family had a great experience working with this Toyota. In particular Kevin, Maria, and Ben are awesome! They really do care about the person and not just selling the cars. They want to make sure everything is done thoroughly and all the questions are answered from start to finish. read more

My car ran out of gas. Gas gauge issues. my husband had my car towed to Toyota because they recently changed my spark plugs and it seemed like the spark plugs were malfunctioning. This company charged me 190 to put gas in my car and run a diagnostic test, which is free at most part stores. Top it off the manager threatened me to charge more and tried to convince me to spend 3,200 on unneeded repairs. They take advantage of women. The last time I was here they left something in my air filter that created a loud noise. Do not use this company read more

They make service customers wait in their cars for long periods of time in the heat before checking them in or even greeting them. I've waited for 45 and finally gave up. I had driven an hour to the appointment. Wasted an afternoon. read more

Mr. Zavala was great, buying a car is really stressful, but he made our experience so great, smooth, and easy. He was patient with us, through the entire process, his guidance and support made us feel at ease and relieved to have someone with his expertise to guide us throughout the entire process. Thank you is not enough.. I will faithfully return and will certainly refer all my family and friends. Thank you, read more

We had a great sales experience with Trey in November 2023. He wasn't abrupt or pushy. The sales manager didn't budge on the sales price. We have been told "that's the new market". Today was my first experience with the service department. I made an appointment for an oil change and waited over two hours after checking in. Every customer in the service area has been strongly encouraged to make additional repairs or purchases. It's very obvious they are overselling services. Ex: this was our oil change after purchasing our car and I was told to buy tires. The price of services is also extremely expensive. Sadly, I won't go there for routine services. read more

My daughter had some work done on her rap for that she purchased from that location It was warranty work on a leaky windshield However after they ordered the wrong part and she had to wait another day she took her car To get the repair when she picked the car up They failed to clean the waterstand left on her ceiling of her 2020 rap for That will probably continue to stink like mildew She's had such an awful experience she told me she wasn't going to ever go back there I thought you might wanna know how unhappy her experience was And I feel sure when you email her I review she will let you know. Rav 4 2020..water stain You all need to pay attention to your customers! THEY ARE WHO KEEP YOUR PAY CHECKS COMING! read more

If I could give zero stars, I would.... Our story begins with THREE years ago we called and left numerous messages for ANY sales person to return our call as we were trying to purchase a car for our daughter LOCALLY. After a week of unanswered calls and voice mail messages, we finally ended up purchasing TWO cars from Toyota Mall of Georgia as they were responsive and excited to have our business. Heyward Allen was never heard from. Ever. We recently decided to give Heyward Allen another chance. This time in the Service Department - by switching my Lexus servicing from Hennessy Lexus of Gwinnett to them. Makes sense - instead of driving an hour to have my car serviced, we could drive 7 minutes! Today I had a scheduled maintenance appointment for 9:30 AM and left my Lexus with them at 9:45 because the line of cars was so long. *This should have been my first red flag.... We called at 12:30 to check on the status only to find out they hadn't even begun the servicing yet. They hadn't even bothered to tell us about this 3 hour delay! Luckily, we weren't sitting in the waiting area... What is the point of making an appointment when they stack dozens upon dozens of cars at the same time? It makes no sense! I never leave reviews, good or bad. But I can tell you this - they have RAVE 5 star reviews all over the internet and I honestly don't get it! It must be the small town living - a big fish in a small pond sort of thing.... Anyways, I'm rolling back to Hennessy Lexus of Gwinnett where - when you make an appointment - they honor your time. And if they think you're car servicing appointment will run longer than you expected, they let you know! They also give you a loaner car! Well worth the hour drive to me! read more

I've never had a good experience with this dealership. They're always trying to screw the customer to make more money.

Have bought several new Toyotas from Heyward Allen since the 1990s. Cassandra informed us of Toyota's unusual buying procedure for RAV4s (due to high demand, low stock), and Peter was excellent help with test drive, wish list, allocation status and final delivery of our RAV4 Hybrid. The staff is knowledgeable and patient, never pushy. Prices were fully explained, had no dealer markup and didn't change at delivery. Whole experience was less stressful than expected. read more

Worked with JR to purchase a Toyota. In these tough times, this is a dealership that will get you into an affordable car and listen to what you're looking for. Thanks and will recommend to anyone looking or in need of service! read more

Would highly recommend this Auto shop!,,,,,, had a wonderful experience purchasing a new car.for my daughter.The process was stress free and pleasant. Trey was very thorough and knowledgeable. He was able to find me a vehicle Final price was exactly as negotiated (no last-minute surprises) They listened to me!,, Quick and painless -- the dealership made the process easy. Professional and polite staff. Salesperson went above & beyond Jeff the manger of account and trey salesperson were very helpful and knowledgeable in answering all of my questions. Very genuine and passionate about their work. read more

I had a Great Experience with Cassandra and Weldon my two sales persons. BUT, It all went DOWN hill when the Finance Guy, Mario Gutierrez LIED to me. I clearly told him I did not want to buy any warranties. He told me, He "GIVES" everyone that puts a Large Down Payment "GAP INSURANCE". DO NOT TRUST THE FINANCE DEPT. I sent a complaint email to the CEO and General Manager and Got my $287.83 back for a WORTHLESS "GAP INSURANCE" $287.83 was never mentioned to me, when I looked at the next day (they rush you thru at 7 pm cause they close early) One Year Gap Insurance for only $5,000 for 12 months only (RIP OFF), that is $23.98 per month for Only $5000 insurance if you wreck and have a Gap. There were other options, but he said he "GIVES" it to you. He also put a fake phone number for World Omni Finance on the form as well. I am sure they do this to other people. He tried to scare me about the "hybrid" cost to replace and he tried to sell me an additional cost. Toyota's have Great Hybrids and the Worse Part of buying a car is the finance Dept. Shame on Heyward Allen Toyota, Should of bought from Atlanta Toyota and save the drive!!! read more

They go all out to sell you the vehicle but as soon as you deal with the service department, they don't give a crap that you're a customer. Multiple problems needed to be addressed with my brand new Cadillac SUV. All I received was apathy and a pompous attitude. Don't buy from this dealership. My first Cadillac and my LAST! read more

4th Auto purchase from this dealer. This deal was flawless. Gave them my offer, adjusted the trade value of my car and out the door. I typically abhor shopping for new cars because of the haggling. I just won't do it, and by my 4th purchase I think they understand. read more

I worked with Brett and had an amazing experience. As a young female, when I was shopping around for estimates on new tires they were always on the high end for their "cheapest option". I ended up deciding to go to the dealership because they had similar prices and included free rotations for life. I also booked a certain brand since they were running an October special. Brett noticed I had scheduled service outside the date that the brand was running their special. He immediately called me to reschedule my appointment so I was still eligible for the deal. He also worked with me to find a tire more compatible to my car's weight and how much driving I did that ended up being cheaper than the option I found on my own. He walked me through every step of the process, explained my options thoroughly, and followed up with me when he noticed my car needed extra service. His hard work and kindness guarantee I will be coming back to the dealership for future services. The option to have a free Lyft home and back to the dealership while service was being done was a great bonus. read more

Went in to buy a Tacoma. Walked around for no less than 15 minutes and was about to leave and finally had a salesperson casually ask if she could help. Then she proceeded to ask us to stand there and wait while she finished up an email before helping us. We wound up spending 2.5-3 hours there without buying anything. Absolutely no negotiating was accepted. We expressed that we wanted to keep our money local rather than heading to Atlanta to seek a better deal. We didn't even test drive a vehicle. Kept encouraging us to buy new rather than a 1-2 year old used vehicle. Wound up buying from a dealership in Atlanta a Tacoma that was 1 year old with less than 5K miles for the same price or slightly cheaper than one that had 60K miles and was 3 years old at Heyward Allen. I guess they just think they have the market cornered in Athens and can charge what they want being the only Toyota dealer in the area. Seemed kind of greedy to me. Took my business elsewhere as a result. I'm guessing I'll take my truck there for recall services, if needed. Otherwise, I don't think I'll spend time trying to buy vehicles there in the future. read more

I've never bought a car from there so I can't speak to the sales experience, but the service center is terrible. We took our 2012 Highlander there for 6 years for regular maintenance and oil changes. All of a sudden after 6 years of regular maintenance they charge us for a spark plug repair that turns into a 10k dollar total engine repair. I have a 2009 Subaru Outback I get serviced next door that runs great and never has had any problems. This weekend I'll be taking my wife to the Subaru dealership next door to buy an Ascent. I'll never step foot on the Heywood Allen Toyota property again! read more

we where greeted with a smile and directed to the sales person we requested. Mr Phil Cross. He treated us fairly and with respect. No pressure to buy now and no trying to pressure us to buy something we can't afford read more

These people are a complete rip-off I just took my car in for to have a door repaired body in the body shop initial estimate was $680 then increased to $800 and when I picked it up it was $1,700 I had a dent in my back door my driver side and they had indicated charges for windshield work rear quarter panel work rear tail light Etc I don't know how that was involved in just my back door being dented well they had my car I asked him to check my brakes to see if I need a new brakes they did this did not need new brakes but they charged me $55 to let me know that for the diagnosis read more

A great experience overall. I never fully trusted any mechanics in Athens when I had a bad experience with the only two non dealer mechanic in town Precision Tune and Express Oil with my Acura. Most of the time I would drive back to Gwinnett to have it done since there's more competitors and the prices are definitely lower. Now i drive a toyota that was purchased at Atlanta Toyota but typically when i drive back there I'm not servicing my car. This toyota dealer surprised me with how professional and great their customer services were. they were gonna charge me $76 for my oil change, and I called Atlanta and they said their everyday price for the same service was only $45. I told the lady at the cashier and she reduced it to $45 plus taxes. I guess it's fine since it saves the time and cost to drive back.... read more

For me, buying a car is sort of like a plane ride to a vacation spot. In other words, the plane ride is never fun but once you're there, you can relax and enjoy yourself. I have to say, however, problems with our recent car purchase from Heyward-Allen were entirely my own making. Both our salesperson, Ben Goodwin, and the dealership were surprisingly tolerant of my embarrassing missteps. Their attitude from the get-go was "no worries, not a problem." In the end, we closed on a fair deal and we can now relax and enjoy our new ride. read more

I don't even want to give this rating a one star. But it won't let me leave the stars empty. I have never had a good experience with Heyward Allen. Unfortunately for me, and fortunately for them, they're the only Toyota dealer around. I have left this dealership after routine oil changes with rags under my hood, oil fingerprints all over my dash (they even had to replace my interior driver side mirror because they destroyed it with oil), the oil not being put back in after the oil change. I don't know if these mechanics don't know what they are doing or if they are just sloppy idiots. Yesterday, I went for an oil change, which took me 2 hours! That was with an appointment. It's insane to me how horribly they operate and definitely not a way to make customers happy. They do have complimentary food/drink items. BUT it's probably to get your attention away from the 2 hour wait and shitty service. read more

A lot of people seem to have bad reviews of the service department, but I have had great experiences. I've always been a Corolla owner. I had a manual 2005, and now I have an automatic 2015. My 2005's belt snapped a couple of years ago. I took it here with a friend following behind me, and they replaced it the next day, no problem. They didn't try to inspect or sell me anything. I've had my 2015 Corolla's oil changed here twice. Both times I told them I had a ToyotaGuard package on my car put on by the previous owner, which entitled me to two free oil changes. They honored that, and both times changed my oil in about 30 mins on two very busy Saturday mornings. They always performed an inspection on my car, and never tried to sell me parts/ tell me anything was wrong. They offered me a complimentary shuttle to UGA's campus both times if I needed to get back there, as well as coffee/refreshments. Although they may be pricey without the ToyotaGuard package, the quality of their service was worth it. Highly recommend! read more

The dealership changed maintenance managers. When I'd mentioned that I hadn't ever had my phone calls returned, the manager actually apologized! The staff has gotten better about being helpful and answering questions. Good job for improving! read more

I would not advise anyone to go here to buy a car. Salesperson was great actually salesperson was excellent. Sales managers would not work with me at all would not come down on the price of the car not even a penny. Stay away from here read more

Ask for Larry Griffin. He is not a pushy sales person. We liked him a lot. But to get to see him and not be a number in line with who ever is there, call and schedule an appointment. You won't regret it if you do. Larry made choosing a car simple and easy. Unlike other "no-presure" sales people, Larry really walked the line well. Thanks Larry, we love our Carola LE. :-) read more

Lack of respect for individuals - Dealership sold the car we came to look at after calling us 3 times on our hour long drive to tell us they were 1. confirming our appointment, 2. who our sales person was, and 3. salesman himself called us to tell us he would see us shortly. When we arrived in the parking lot (10 minutes prior to our appointment) salesman, Geary, called again (a 4th time) to say the car had just sold...! One hour long wasted drive (2 hour round trip) and a disappointed 15 year-old.. and we were told by the 'manager', Jeff Tallent, that we were, "just mad someone else beat us to the punch". Despicable. read more

Had a wonderful experience with Larry! He made the process very smooth for our family. Car buying is stressful enough, but Larry was patient with us throughout the day. We ended up buying a brand new 4runner from him! read more

I would not recommend having your vehicle serviced here. I have been having my car serviced here for 6 years as a loyal customer. I took my 2012 Toyota Highlander in two weeks ago due to check engine light being on. I was charged $288 for a diagnostic check and new spark plugs. After leaving the dealership the check engine light came back on. I called and was told to bring it back in. I took more time out of my day to bring it back. I was told at that visit that the plugs and coil packs were fine, and they could not find the problem. The next day I drove my family to Tybee Island and the driving conditions were even worse. When I got back, I tried to get it seen about immediately and was told they were slammed and could not see me immediately. I scheduled an appointment to have it checked out a 3rd time and was told I needed a new engine that would cost $8000-$10000. I asked to be reimbursed for the $288 repair that did not fix the issue since it wasn't the actual cause of the problem. I was told by an Assistant Service Manager they would not compensate me for the repair. If you are searching for reviews of their service, do not rely on FB or Google reviews. Please go to the BBB to see the complaints and ratings there. I sincerely hope this review prevents others from wasting their time and money at this dealership service center. I thought that after 6 years of being a loyal customer I would have been treated more fairly. read more

I had an overall good experience with Heyward Allen and I have in the past. After bringing the car over from another shop in Athens because they couldn't diagnose the problem, they were able to resolve the issue. Mark and Jason in service were helpful. I will take my car there again. read more

Had more negative experiences with the service department than positive ones. Try at your own risk.

Terrible customer service and horrendously long wait for simple oil change. Even when you have an appointment scheduled for an oil change it always takes 1 hour plus, usually 1 hour and 45 minutes. Service area employees are okay, but salespeople are very unpleasant. I was interested in possibly purchasing a Highlander, but the floor saleswoman was less than enthused to help me and acted like I wanted her to move mountains when asking for a test drive. Fortunately I traded in my Toyota for an Acura and receive stellar service up the street at Acura of Athens. read more

Worst Customer Service Skills Ever! I called to find out some information, to find out that something that is just a computer update is gonna cost me $80 to have somebody hook a cable up and press a button. That is crap. This is not my first run in with this location. I had three run ins with them over the course of a year in 2013. Decided to give them another shot after 3 years. Nothing has changed. Strongly recommend taking your business elsewhere. read more

AWFUL EXPERIENCE " - Mammy This body shop had my truck for approximately 3 months for repairs, my final bill was 10,245.00 that the insurance paid, they claimed we damaged their rental which we had for 2 days, they charged us another 618.00, they wouldn't work with us for payment, they didn't send us a bill, claimed they send a certified letter in which I wasn't home to collect, now these people filed a lawsuit against us, I was inconvenienced for 3 months, they keep adding other repairs they claimed was wrong with the vehicle we exhaust our rental, to top it all off, they are now suing us for 618.00 STAY AWAY FROM THESE PEOPLE, I've used their service for over 5 years, bought a brand new 2016 Toyota from them for 26,928.25, and this is the appreciation that we get, a lawsuit. SPEND YOUR MONEY SOMEWHERE ELSE FOLKS!!!! YOU DON'T TO GET SUED FOR 618.00 read more

I will start off by saying I DO NOT OWN A TOYOTA. I just dropped off my sister vehicle for a minor repair. she had called on Monday to make an appointment. The service guy started off by telling me that she didn't have an appointment. I explained right off that I was just dropping it off for her. You can tell that their service guys are paid on commission and are very pushy to sell services. I continued to explain "it's not my car, I am just dropping it off." It was almost to the point that I because uncomfortable with his persistence! I am thankful that I don't have a toyota because at this point I would never do business with them! read more