Pretty below average experience. The good is that they keep their tenants alive, have a clean…read morefacility on the surface, and do provide a decent range of enrichment activities. That's where they get the second star. Now the bad: The facility consistently failed to perform laundry tasks, despite advertising a weekly schedule. There were cockroaches in our apartment. The facility failed to restock critical medications for our tenant. They nickel and dime you for every single item. And finally, our family caught an aide employed by Brightview (Salem, I believe) yelling at an aide our family privately employed. Unacceptable and unprofessional behavior. While they present as a clean and welcoming facility, I would recommend looking elsewhere.

Excellent, knowledgeable and outstanding. The doctors, nurses, techs were phenomenal. Their…read morecontinuous care, expertise and commitment to their patients quality of care is highly commendable.

Aarondale is a wonderful community.I toured last week, looking for a place my mother and I was…read morehighly impressed. The salesman Ibn was so kind and patient with us, and the entire staff were also very accommodating.

This is a wonderful community for mom. The staff and residents are caring and supportive of one…read moreanother. Varied activities and events keep mom engaged. The nursing team is consistently attentive and available. So happy mom is here!

--- This place is…read morereally struggling with basic maintenance and cleanliness. There are water‑damaged floors, and the rooms are consistently dirty. Housekeeping doesn't clean under or behind furniture, and even dirt, dropped food sitting in the middle of the room aren't cleaned properly. The level of care they show in the rooms reflects the level of care residents--especially those who can't speak up for themselves--are receiving. Some residents have visible dandruff and grease because their hair isn't being washed regularly, dried crust around their eyes from not having their faces cleaned properly, ears full of wax, and noticeable odors on their hands. These are all signs that their hygiene needs are not being met.

Everyone is nice and is professional. They have activities for the patients and are good about…read morechecking on them and seeing to their needs.

We recently used a Home Well aide to prepare my parkinsonian husband for a big family wedding and…read moreto take care of him at the event and to accompany him back to the assisted living facility where he lives. The aide arrived independently, as the rest of us family members were already at the wedding. The aide dressed him and got him cleaned up, accompanied him in the wheelchair van, wheeled him around during the entire wedding, helped him eat, use the toilet. He treated my husband with the upmost respect and was lovely and cordial to all of the wedding guests. He accompanied him back to the assisted living facility in the wheelchair van and prepared him for the night. Because he did such a fabulous job of caring for my husband, the rest of us could relax and enjoy the wedding. I would use the Home Well aide again in a heartbeat!

From the owner: Transitional Care. We are focused on reducing rehospitalizations by creating a happy and safe…read moretransition home. In facilities patients have round the clock care, so our program is designed to offer frequent care immediately upon returning home, and tapering care down as clients becomes more independent. This program, coupled with our Fall Prevention program, has been very successful in reducing falls and rehospitalization during the initial transition home. Fall Prevention. All our caregivers are trained at orientation, and again annually, in the tactical skills needed for body mechanics, mitigating environmental risks of falls, and addressing critical factors such as new medicines, non-compliance with discharge orders, or ongoing medical conditions. Before they go into the field, all personal assistants demonstrate competency with these required skill sets. Life Enrichments Activities Program. Our care targets the social/emotional well-being of our clients. As part of their initial assessment our clients are interviewed to discover their likes and interests, which we systemically introduce into care plans. LEAP allows our personal assistants the opportunity to truly engage with clients and improve their quality of life during the time we have the honor of working with them.

I have used Goodheart as a recommendation from the assisted living facility that my mother was in…read more The service and people were terrific. They seemed so caring. I know other people who have used Goodheart and seem really happy - and I liked those staff as well. And the services they provided were terrific. Then, unfortunately, I needed a health care company recently and remembered Goodheart. I had two ladies helping me, one had known my mom. They were amazing. They were helpful and actually fun to be with. I can compare them to a supposedly good service I used in 2006. NO comparison. And I can say the company as easy to work with. I have only once provided a review on Yelp. This time, I just had to. Whenever I should ever need a health care company again, I would not look at further than this company. (And I really trusted them, which is something you really want to be able to do when you are at a person's mercy and in your house.) Really, don't look anywhere else.

From the owner: Home Health Aides Physical Therapy…read moreOccupational Therapy Certified Nursing Aides Speech Language Pathology

If I could leave no stars, I would. They do not care about their residents. Residents items are…read morealways missing or given back weeks later, but don't hold your breath. The manager, Mary Akua Kwakye, has zero knowledge of what is going on in her department. Every time she was asked a question, she had an excuse and tried to blame someone else. Zero accountability for anything that is going on.

My mother has been at this place for little over a year and I'm giving up, I tried to be…read morecomprehensive and tolerant, but the way this place runs is very deppresing. Horrible service, lazy stuff, lack of care.

HORRIBLE! My experience at Un-Professional Healthcare Services was very disappointing. The…read moreorganization was disorganized, with poor nursing support and little to no CNA assistance, making it difficult to provide proper patient care. Management was ineffective, and the workplace environment felt hostile and dysfunctional overall. This is why care is inept.

Lola has been nothing but amazing since being with me she cares about my feeling and how I feel…read moreeveryday Lola was heaven sent my wife and I love Lola she is the best thing that has happened to me in some time I want to thank who ever it was that sent her to me she's the best

I had an endoscopy and woke up after the procedure to foot pain. They admitted my foot had "tapped"…read morethe door frame. Turns out my toe is broken and foot bruised. And now they are saying they are not responsible because I kicked my foot - while unconscious!

This is a truly great center. All of the staff went out of their way to make me feel comfortable…read morewhen getting my EGD. I am a nervous patient but I felt in good hands. The facility was pleasant and clean, the doctors and staff were caring, and things were run efficiently with very little of the wait time that often happens at doctors offices. also worth noting, Dr Potru who did my procedure has been an excellent doctor and really helped me through difficult health issues that other specialists did not spend the time to address. overall i highly recommend this practice.

I've bought and sold perhaps 10 homes in my life and no realtor who has ever represented me…read moreexceeded the excellent job Cathy and her team did for my benefit. In this case I had to renovate and sell a property from afar on behalf of an ailing family member who lived on the other side of the country. From renovation to staging to marketing to sale, Cathy and her capable team fulfilled every promise made with outstanding professionalism from start to finish. What's more, she generated multiple, incredibly high-quality offers and ultimately concluded the sale at a price that was more than sixty- thousand dollars over our original price and indeed tens of thousands over even my most optimistic expectations. I can't recommend her more highly...and I don't say - or write -- those words all that often.

Cathy and her crew get top marks for providing terrific, professional service and delivering…read moreexcellent results. We were happy to take advantage of the free staging Cathy always offers. And we were thrilled that she took a chance and staged our art-infused condo in all of its colorful glory, instead of neutralizing it. We realized early on that we were in the hands of experts and did our best to support her team -- or just stay out of the way. Cathy brought us five solid offers and in just six days we had a contract for an amount well over the listed price. We were more than happy to share a portion of what we received over the listed price-- without her team's advice and staging, we don't think we would ever have received so many good offers, so quickly. If you are someone who can step back and let the professionals work their magic, you will find Cathy and her crew downright amazing.

- The actual caregivers and care team here are excellent, kind hearted people. The sales team is…read moretotally lovely, the place looks gorgeous, and the food is high quality. - HOWEVER, the wait times for help are outrageous. We were told 7-12 minutes response time when we toured the place. In reality, it was commonly more like 45 minutes to never. My mother became terrified that if she ever REALLY needed help, she would die waiting for it. - And BEWARE of getting into BUSINESS with these people, and check your bills VERY carefully. The administrators, financial staff, and billing department are almost totally non-responsive, and they have continued to bill me AFTER my mother died. They actually owe us money, and still they have attempted to extract money from us. - I also had to contact them repeatedly over 8 weeks just to get someone at Sunrise to help me with Long Term Care Insurance. - Again, some lovely, helpful folks in Care, but it's bad news behind the curtain.

I moved into Sunrise almost a year ago and, I must say, the entire staff here is fabulous...they…read moreare caring, capable, friendly, knowledgeable and supportive! And, believe me, that is a rare combination of excellence! Additionally, the food is delicious, and Sunrise offers an excellent variety. The rooms are comfortable and have all the necessary conveniences of home. I would happily recommend Sunrise to anyone interested in visiting.