1. Aloha Palms Hospitality

    1. Aloha Palms Hospitality

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    Honolulu, HI

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    Aloha Palms Hospitality

    5.0 (4 reviews)
    Closed 8:00 am - 8:00 pm

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    7 months ago

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    1 year ago

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    Ali'i Beach Rentals

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    2.4 mi

    Not trustworthy! My husband booked a place for us as we look for longer term housing. A while after…read morebooking and getting confirmation, they sent an email. It's a holiday weekend and they demanded a response the same day. We replied the following morning but were told they already cancelled our reservation. Wouldn't we just book again at their new price that's $1,500 more? Talking to them to try and resolve, it was clear they just wanted more money. There was no urgent issue, they never called, they just decided they could get more money than our reservation. So be warned if you reserve with them... they may leave you hanging. EDIT: The owner left a response citing verification processes. We completed everything asked for on booking and NEVER received any communications on August 28 or 29. I have the message receipts and can gladly share. Our only message was Aug. 30 and we responded within a day, despite the holiday weekend! The property was still available. They just wanted to jack the price over $1k.

    Earlier this year, we decided, on a whim, to have a beach day and called up last minute to rent…read moresome chairs, umbrellas, and a cooler. The staff could not have been kinder or more accommodating. They immediately set us up with everything we needed for a relaxing day by the water and even offered us a discount, which was such a thoughtful touch. They delivered everything right to our resort and later came back to pick it all up, making the experience effortless from beginning to end. The owner was especially wonderful--warm, genuine, and full of great recommendations for local spots to eat and explore. It was such a beautiful reminder of the true aloha spirit we love so much. As someone who grew up on the island of Guam--another beautiful but farther-to-reach Pacific gem--returning to Hawaii always fills my spirit with that same island way of life: generous, easygoing, deeply rooted in community and kindness. I'm so grateful for places and people like this who make you feel right at home, wherever you are in the world.

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    Be aware! Once you reserve a property with this company, you will find yourself in a big scheme…read more After making the reservation, the property management company instructed me to complete an external verification process requiring me to upload ID, authorize a credit card hold, and execute additional agreements, including a NDA agreement and Rental agreement. I understand that my Booking.com confirmation disclosed a $1,000 damage deposit and stated that a rental agreement would be required. I am not disputing those disclosed conditions. I was required to authorize hold for $1000 deposit from my credit card and send them another $1000 via bank transfer. That makes $2000 deposit which was never disclosed. I was never informed that I will be forced to sign NDA! Given these additional pre-arrival requirements and my inability to review the agreements beforehand, I could not safely proceed with the reservation. Unfortunately, Booking.com was not helpful in resolving the issue and failed to address my concerns about the property's unusual requirements. I was ultimately forced to cancel with a penalty because the property informed me that if I did not complete their verification process and sign their agreements, I would be reported as a no-show and charged the full reservation amount..

    From the owner: Luxury Travel Planning for the Wealthiest Individuals around the world who cannot afford to waste…read moretheir Vacation Days Requesting, Repairing, Demanding, Complaining and Re-planning after they spend tens of thousands of dollars for a few weeks of Peace with their families away from their demanding Businesses.

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    Aloha Palms Hospitality - vacation_rentals - Updated September 2026

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