Efficient. Answered all questions promptly. Company was very accommodating . Would highly…read morerecommend !

had an awesome experience renting a kayak from this company! From start to finish, the process was…read moreincredibly smooth and hassle-free. They had everything ready to go -- all the gear was in great condition, and they made sure I had everything I needed to feel safe and comfortable on the water with my family. Not only was the service top-notch, but the pricing was also very affordable, especially considering the quality of the equipment and the overall experience. I really appreciated how easy they made everything -- no hidden fees, no confusion, just a super straightforward and enjoyable experience. Thanks again for making they a smooth and prince. Tip: if you're hungry try Tamuras down the way and get the Poke, it's the best on the island hands down.

Friendly staff and good equipment! We wanted to rent on Sunday to go to Kaneohe. Unfortunately,…read moremost places are closed on Sunday, but not Windward! We called day of to confirm we are able to go to the sand bar on a Sunday. He had a few kayaks left and suggested we reserve it ASAP. We showed up at 10:15 to get our 2 tandem kayaks. Jeff and another employee helped us load it onto the top of our Nissan Altima, taught us how to load it, and told us where to park to get to the sand bar. We were off within 15 minutes. The kayaks are a lot heavier than I expected. They mounted them with ease but it was much harder for us to do on our own. It isn't hard in terms of the order to do everything or how to do it, but it was hard just because it is heavy. Overall I'd rent from here again as long as you have strong people to carry the kayaks. The rental for Kaneohe sand bar must be a full day rental (we used about 4.5 hours but would have felt rushed to get it back in 4 hours). It includes an anchor as well. It was $75 per tandem kayak + tax for us.

Review for Windward Water Sports 33 Hoolai St, Kailua, HI…read more96734 Owner/Instructor: Jeff Tobias On August 31, I contacted Windward Water Sports, owned and operated by Jeff Tobias, regarding a kayak rental. Since it was a Sunday and most other rental businesses were closed, we reluctantly went with this company -- a decision I sincerely regret. From the outset, the experience was chaotic and unprofessional. Calling ahead yielded little useful information; staff were unclear, unresponsive, and seemingly uninterested in helping. We were forced to book online due to the lack of timely or reliable communication. Upon arrival, we were issued kayaks and life vests that were in poor, unsafe condition. The life jackets were tattered, worn out, and looked completely unmaintained -- a major safety red flag. It's clear that this business does not prioritize safety or equipment standards. There was no proper safety briefing, and we received no warnings about the unfavorable weather or ocean conditions. The water that day was rough, choppy, and unsafe -- especially for first-time kayakers. No one at Windward Water Sports made any attempt to reschedule us or even disclose these conditions. A responsible and ethical business would have recognized the risk and acted accordingly.The parking at the launch site was disorganized and overcrowded, costing us nearly an hour of our already limited rental window. What should have been a 20-minute paddle to the snorkeling area took over 90 minutes due to the dangerous wave activity. Once we arrived, visibility in the water was zero -- snorkeling was completely out of the question. To make matters worse, on the return trip, one person in our group capsized and could not reboard their kayak without assistance -- a terrifying experience that further reflects the lack of proper safety measures, briefing, or equipment quality. After this ordeal, I requested a partial refund, understanding that we used the kayaks briefly. I was met with a flat denial. The justification? "Business has been bad." That is not a valid excuse. It is completely unacceptable to prioritize your financial struggles over the safety, experience, and basic rights of your customers. At this point, given the unsafe conditions, defective equipment, and the lack of disclosure or professionalism, I am demanding a full refund. That is the only reasonable and ethical course of action. Jeff Tobias needs to do the right thing and issue a full refund immediately. This wasn't just a poor experience -- it was negligent, unsafe, and unethical. I will be filing complaints with relevant consumer protection agencies and posting this review across all major platforms to warn others. Avoid Windward Water Sports. Your safety and your money are worth more.

Hands down would use them again. Especially if you can take advantage of the weekly rate. We only…read moreneeded them for 4 days but it was much cheaper to get the weekly rate versus renting on and off for single days. All of the equipment was good to great quality. We had 5 chairs and they were true Tommy Bahama chairs. Great quality. Cooler was good, not their fault but note you'll definitely need more than 1 bag of ice. Boogie board was solid and the umbrellas were good. Umbrellas came with a spike and screw mechanism to really get them deep in the sand. A most for any beach activity.

HORRIBLE communication. I've rented from them 2-3 times before and had a great experience so I…read moreunderstand the good reviews here but I'm incredibly offended by their lack of communication this time. I wanted so badly to support a small business during COVID but wow this was a level of unprofessionalism I have never experienced. My boyfriend and I have been trying to rent one board since Sunday and today it is Friday and we have STILL been unable to confirm our rental. I called Sunday and received a text in response to my call. They told me to text at this number for questions and reservations. I have been trying to set up my reservation ever since via text but the responses have been little to none. On Wednesday my boyfriend even e-mailed them, but it's been two days and still no response. Their main phone number just goes to voicemail, so then we tried to call the phone number we had been texting but someone answered saying "you have the wrong person", even though hours later they would respond to my text with the same number. We were really excited to stand up paddle board this week but now we won't be doing it anymore. I'm very disappointed. The communication was seriously the most unprofessional I've ever experienced. All I wanted was to rent one board. I don't know why they're not interested in doing so, or it's fine if they are not able to but they should have communicated that to me instead of leaving me on read on and off for the last 5 days.

Great communication and the variety of items offered! Everything was clean and arrived on time!…read moreWill definitely use again and recommend to all! We rented a beach tent, stroller, and beach toys. Everything was in awesome condition and saved us from trying to bring it on our flight or purchase once we got here.

I can't say enough good things about this local business ! I had friends visiting from out of town…read moreso I rented a double stroller so we could roll our babies around town and from start to finish we had a great experience. The stroller I rented was in good condition, and well maintained and though it was an older model it was high quality, a great brand "baby jogger city mini g2" had all the features we needed, a good size and easy to collapse and reopen. It made our outings smooth and easy! The customer service was exceptional communication with Briana and was quick, friendly, helpful. She made the rental process effortless with clear instructions with smooth pickup/drop-off. She was very efficient cares about her customers and will go above and beyond for them. If you are traveling with little ones and need quality baby gear without hassle of bringing your own this is your go-to ! Very professional and very reliable I highly recommend this business !!'

I bought road bike accessories from this store that is a Hawaii Bicycling League sponsor. I am…read moreimpressed with the recent improvement in customer service. I received the help I needed to choose a helmet.

Great bike service here! Reasonable prices, friendly and knowledgeable staff. Had my downhill…read morebike's seat dropper post replaced by them and works perfect and clan looking install. Mahalo!

We had a fantastic time exploring and playing. We had so much fun doing water activities and…read moreviewing underwater creatures. Captain and the crew were very attentive and ensured safety. They ensured everyone got to see turtles and in fact they headed a participant back just when we were being called back to the boat after discovering he didn't get to see turtles. There was plenty of snacks and drinks. Gears were complete - eye gear (with or without prescription which was helpful to those who wear glasses), and mouth pieces. The attention to detail was superb and attention to safety and ensuring everyone had fun was commendable!

We booked this Kaneohe Sandbar snorkeling tour after seeing many reviews describe it as…read morebeginner-friendly. As first-time snorkelers traveling with a child, our experience did not align with those expectations. Equipment distribution was poorly handled. Masks were handed out with little to no instruction, and basic questions were met with a rude and dismissive attitude. Overall communication and service were lacking. Once in the water, guidance was minimal and inconsistent. The experience felt rushed and disorganized, with limited support for guests who were new to snorkeling. The tone and treatment we received also made us uncomfortable as Asian guests. After sharing feedback, the company clarified in writing that they do NOT advertise or position this as a beginner-friendly snorkeling tour. Based on both that clarification and our experience, I would strongly recommend that beginners or families looking for clear instruction and attentive guidance consider other operators. Sharing this to help future guests set accurate expectations before booking.

Great rates on surf boards and beach rentals and just a quick walk away from the beach. Boards are…read morein excellent condition and they have a great selection of sizes. I definitely recommend if you are looking for affordable and quality boards.

Wow!! What a great deal! Incredible rental boards- new, nicely kept and for a price that you…read more literally can't beat! $40 for THE WHOLE DAY!!! Insane! So close to the beach - easy to pick up and drop off. The owners are so kind and helpful. Local family that will give you recommendations and tips, too!!! Highly recommend 10/10!!!!