Good: 1. Even though the receptionist was on vacation for 2 weeks, a gentleman got back to me immediately. 2. And he said that they could ship my CPAP once forms were filled out etc. since I don't have a car. 5 STARS ***** But ... Not so Good: 1 They said that the forms would be emailed. They were not. Then I began getting calls from Rotech, apparently their parent company (?) asking why I hadn't returned the paperwork. As of today, several weeks later, I still don't have the email. I did a search of all my emails and there was nothing from Rotech or Aloha Respiratory Services. 2. Rotech is EST, so they were closed when I tried to contact them. Not exactly a local business, and rather inconvenient since the hours there are middle of the night and early morning here. 3. I attempted to call Aloha Respiratory, in Honolulu, at 1:30pm and they were closed. They list their hours as 9 - 12, and 1 - 4. They need to update them. Their recording says they close at 6pm EST. 2 STARS ** read more

Rotech mainland crew is the worst. I've been waiting over 6 months to get my CPAP supplies, and first it was a mix-up with my dual insurance. Got that sorted, but now they're saying my prescription expired? Man, I've been with them since 2017! My doctor sent the prescription over three times, and they keep saying they never got it. So now, no supplies for me. Auwe, so frustrating. They lucky I can't give them negative stars. Will look for another company!!!!!! ***Response to your apologies*** With so many bad reviews being caused by the Mainland, please switch so we can work with the local office. Already alerted my health care provider requesting to change company. Local people wants to deal with local office who can fix the issues. read more

Can never get a person on the phone Left messages that are never returned. Very poor customer experience. read more

I wouldn't recommend anyone to do business with them. My doctor faxed them twice with my order and got successful transmission confirmation. Nonetheless, they claimed they never received them. I personally sent them the order via email. No reply for acknowledgement as requested. They hung up my calls when I tried to follow up. I'd rather give my business to someone else. read more

Been trying to get a BiPap for over 2 months from them, they are absolutely terrible, don't talk to each other, do not return calls or emails. Provide you with completely different pricing for the same equipment. They also add items to the orders without your authorization or the doctors approval to increase their revenue STAY AWAY very frustrating experience. read more

We have been going to Aloha Respiratory Services for years and have always had good service despite having to wait in the past to see someone. Today, however, we walked in twenty minutes early and Brad Bransford greeted us as soon as we entered the door. He asked us what we needed and led us to an office where he verified my husband's name and identity before showing us his new C-PAP machine with all the updated features. He also showed us a new face mask that is much more comfortable than the old one that made a sore across the bridge of my husband's face because it is so hard. Brad was personable and professional, witty and warm. We felt comfortable with him as if he was a friend we had known for a long time. He showed us how to use the new machine and gave us patient and thorough instructions on what to look for and how to tell if the machine was working correctly. After Brad finished setting my husband up with the C-PAP, he turned us over to Mele who efficiently got the paperwork in order and gave us contact information for the mainland office located in the state we are moving to. Two of the office girls are named Mele, and both of them are very friendly. The Mele who helped us was thorough and made sure we understood what to expect in the future. Overall, today's experience with Aloha Respiratory Services was the best experience ever. We thank Brad and his staff for doing a great job and making our time there enjoyable while ensuring we had everything we needed for a successful experience with the new C-PAP machine. read more

My husband received his initial CPAP from them. There were not issues with that. When we needed to reorder supplies we have had to go through their affiliated business, Rotech. When my husband first reordered supplies, they put him on a subscription without him knowing. We received multiple very expensive bills and received supplies he did not need. It was extremely difficult for him to get the subscription cancelled. Eventually, he did need new supplies so we attempted to order again. It was again difficult to reorder the supplies. However, we eventually were able to order and receive our supplies. We received a bill for over $300 for the supplies though. We paid the bill, but continued to receive notices that we had an outstanding balance. I called Rotech and was directed to a call center. After speaking to multiple individuals, including someone at Aloha Respiratory Services who could not help me with billing, I was directed back to the call center. The individual who I spoke to attempted to get my account information. I refused. Then they were able to find out that the check had been applied to another account even though I didn't provide them with any information other than the amount. When I asked for a ticket number I was told he didn't generate one. When I asked for his name, he told me it was Mike Miller, despite a very thick accent and obvious background noise to indicate I was speaking to someone at a call center. It was all very suspicious and I don't think a business who operates with a company who has questionable billing practices should be trusted either. read more

I requested an in person appointment to be able to learn bow to use my equipment. They never scheduled me one nor called me back.

Was referred by my doctor after my health plan weren't going business with April healthcare. Place the order to resupply my Resmed unit and got within a week via UPS. read more

As other reviewers have stated - WORST customer service ever. Their agent offered zero help in explaining what products they had available and was annoyed when I pushed her her to get me basic information on model numbers. Given how difficult it was to get basic info on their products and services, They gave me zero confidence that they will be able to handle billing and insurance claims correctly, and follow up with me if they need anything. Will never give my business to this place read more

It really sucks sometimes living on an island because are hands are tied with one really crappy DME company. Aloha Respiratory is the only pediatric respiratory company in the state of Hawaii. My son has a trach and needs supplies regularly. When we first got with the company it was amazing! We would get full orders of supplies, a text any supply shortages or updates, and really good service. That whole team left and since then the company has been going down hill fast. Whenever I call for a POC no one calls me back. The first time I tried to get a POC I was told I'd get a phone call and never did. I never got any information as to what the next steps were and when it was time for our vacation we didn't have anything and they told me I had to go look for one!! Recently I called for a POC was told I'd get a call back from someone who could help me in 20 min. But 30 min went by and no call so I had to call them. We went 3 rounds of this before I actually got to speak with them! We never get our full orders of supplies we are always missing something! When the bivona trachs were recalled we didn't get any notice or update as to what happened. I went 3 quarters without a new trach and couldn't get a back order! When they are out of something we are never notified we have to inquire why we don't have what we need. They are supposed to be suppling medical children with respiratory supplies and are not capable of doing it. I've been working with two people directly with the company and they are very sweet. What they need to improve this problem is more RT's to help fill orders and communicate with customers. They don't need people with no experience, people who can't answer questions relating to supplies and just answer phones. They need people who know respiratory supplies so when you call it's not all on one person to answer questions and get back to you! When you talk to the manager they can't even answer my questions! This company needs RTs or a better training system to improve and be better. I've never written a review before. But after 4 years, something needs to change. read more

My experience was totally positive with getting my equipment, explanations for use, etc. My only recommendation for the office, is that they do not allow smoking in their offices, or employees who smoke to enter, after smoking outside, with out waiting in the fresh air for at least 5 minutes after finishing. The main reception area and all the offices reek of cigarettes- If had smelled fresh, I would have said something- but this is years of smell in all the rugs, drapes, walls ,etc- I am allergic to cigarette smoke, and my sinuses reacted for over an hour after leaving my appointment.......the whole place needs a wash-down cleaning and repainting, etc, to rid of this. You are doing such a great job- why spoil it - this is a health oriented shop. read more

Needed to come in for a mask fitting. Staff is so friendly and helpful! The communication ordeal I experienced for previous reviews seems to be stemming from the mainland (rotech) Once you get passed the mainland being the middle man, it gets better. Thank you for helping me gain a better nights rest! read more

Aloha respiratory was a godsend. Abby was my last hope to get what I needed for my special needs daughter! Thank you Abby for taking the time to help. Brad was helpful when I came in for help as well. read more

Thank goodness for the understanding staff here! Katie is amazing. She provided the best customer care we've had in years. She tried to fix my husband's CPap machine. It broke in our checked in luggage on the airplane. It was broken beyond repair. We called Kaiser (California) & called Apria, both did NOTHING for us. They could care less that he was not going to have his Cpap for the week. And we are double covered insurance with both of them. Aloha Respiratory did not hesitate. They loaned him a machine to use for the week. We will return before we split. Never tried to sell us anything. Nothing but concern, guidance, knowledge & human kindness. Thank you Katie! read more

I am on a cruise ship and I have a CPAP machine. My mask & hose broke and I was absolutely devastated. I contacted Aloha Respiratory Services in Honolulu when we pulled in and they had exactly what I wanted. I was able to quickly and efficiently by my hose and mask. Katie was very very helpful They were very pleasant and I was so grateful that they had my particular items in stock. read more

Great customer service! I was looking for replacement for carrying case for my CPAP and emailed Aloha Respiratory. Brad answered my email and said they don't sell the cases, but they would give me a replacement in exchange for my broken case. He said he would have it ready for up and I could stop by anytime. Paxton also emailed me to say the case would be ready. Sure enough, I picked it up without waiting. read more

I have been coordinating my husband's care for several years and was referred to Aloha Respiratory after moving back to Honolulu 8 years ago. After the move to the Koapaka St location, service related to his CPAP has improved and staff have been professional and friendly, especially Mele and Brad who go above and beyond to help solve some issues. Brad's expert advice and counsel helped make a stressful situation manageable and Mele has been a joy to work with for billing or compliance reports. Several others including the manager have been helpful. Highly recommend based on my experiences. read more

Fast, friendly and knowledgeable service from pros. Highly recommended! Thanks for the help when my machine broke down while traveling. Five stars all the way! read more

I am half way through receiving my CPAP machine. It took me over two months of making calls to the main company on the Mainland to have them finally approve my referral. lost referals, rude customer service. can not call the office directly most of the time and national office shuts down at 9 am HST. The local office called me and were extremely nice but reading these comments really concerns me. How I wish I could use another company on island. read more

I called for some information on portable oxygen equipment. Abby responded to my request by providing me with several options. She went over and above what I expected, especially since they don't accept my insurance. Their customer service is excellent! read more

I got CPAP supplies from Aloha Respiratory, owned by Rotech. Katie at Aloha told me she VERIFIED that my insurance was covering everything that was being sent home with me. Then I got a bill from Rotech, and Rotech said it was because the supplies Katie sent home with me were not covered by insurance. I told Rotech to give me a full accounting of what was covered and what was not covered. Then Julie B at Rotech was too lazy to give me an itemized bill and said "We are transferring this bill to Aloha Respiratory" so Aloha would deal with it. What a horrible company. Whenever you try to phone Aloha, all calls are intercepted by Rotech in Florida, and Rotech is disgustingly unhelpful. What a pair of ripoff companies. I think the only way to deal with them is to file insurance fraud charges with the state attorneys general. The lazy woman at Rotech is: Julie B. Patient Account Collections Aldon Team Lawson 9710 Lakeland Collections Center                           6830 New Tampa Hwy Suite 300 Lakeland, Fl 33815 877-389-1532 read more

Failed to mention the man who picked up the POC. Sincere apologies! He was prompt on his arrival & to my surprise had the same professionalism & sense of humor like MELE! I'm kicking myself for not remembering his name! Anyway, keep up the awesome work you all do & MUCHO MAHALOS... ! read more

Absolutely the worst! They will harass you constantly to buy unneeded supplies months before your Dr advises you to get them. This is horrible! Rotech the parent company is far worse! Then there is Sleep Central a part of the scheme to soak you for as much money as they possibly can. Also an Airsense 10 CPAP can be bought for $900, they will bill your insurance or you $2,000! Theivery! My Dr got so angry when I asked him about these problems. He said "Everyone hates them but they are the only ones you can get supplies from unless you go on the internet and buy them without insurance". Only positive note is the customer service people are super nice and apologetic...they only work there they are not the evil managers. read more

After multiple issues with other companies I was very happy with my experience at AR. All contacts to set up the first appointment went well as well as the appointment itself. The respiratory therapist, Michelle, was friendly and knowledgeable and put me at ease as far as the questions I had. Looking forward to working with their team. read more

Horrible customer service! You can never speak to anyone. Their automated system gives you no option to speak to anyone. The only way was to utilize their chat function on their webpage and that was frustrating as well. Their local phone number is forwarded to the mainland which then leads you to the automated system. read more

On behalf of my husband, Mel, and I, we wish to express our sincere appreciation and gratitude to Ms. Katie for her dedicated commitment to excellence to help bring back healing and quality of life to Mel. Since 25 Mar 21, Mel has been on the CPAC with absolutely no resolve to his ever increasing AHI count. Just prior to 25 Mar 21, Mel's sleep test result was AHI 11/mild and as of 28 Apr 21, AHI reading was 46.9! On 27 Apr 21, we met with Ms. Katie, Respiratory Specialist, who demonstrated high standards, quality work, superior technical knowledge and expertise in sleep apnea which resulted in outstanding quality sleep and most of all an AHI of 2.5! Ms. Katie, we can truthfully say, without reservation or fanfare, if not for your intervention, we would never have achieved greatness with Mel's AHI. Thank you, Ms. Katie, for a job WELL DONE! In His Name - Mel & Jen read more

I was in need of CPAP supplies and started the process in Oct 2022. After several followup phone calls I was able to finalize the process 4 months later and get an order placed in late Jan 2023. The staff at ARS was friendly but VERY POOR in following up with customers both telephonically and through email. It was frustrating for me but due to limited suppliers, I had to be persistent. Hope their service improves. read more

So mom is about at 86 years old and her primary care physician recommended that she get a walker. CR Newton was at the top of the list but unfortunately nobody in town handles Medicare claims. Aloha Respiratory Services is the closest place to town that would handle a Medicare insurance claim. Medicare typically pays 80 percent and you or your secondary insurance pays the difference. Liz at Aloha Respiratory Services contacted the doctors office, got all necessary paperwork and insurance forms filled out. I went down the next day to pick up moms walker without any problem and didn't pay a penny. Aloha Respiratory Services is far, definitely out of town in the Halawa industrial area but there is ample parking just drive all the way to the back of the lot. They are in the back of the warehouse up a flight of stairs. They were friendly and helpful. Good job Aloha Respiratory Services. read more

Terrible customer service. It took multiple calls to this business to get them to process my order. When more info was needed from the MD, they dropped the ball and left it up to me to hunt down the paperwork. It has taken almost 2 months to get my CPAP replaced and i would still not have it unless I called repeatedly and insisted that they get their act together. Diana, the RT was the saving grace here. She intervened and made it happen. When I arrived for my appointment they still did not have my order straight and lots of huffing and puffing ensued among the staff. I can not recommend this business due to the POOR customer service. The filthy office did not help either. read more

Aloha Respiratory Services - Medical Supplies Near Me - HONOLULU, Hawaii

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1st of all, hard to find. When you finally do, there's no parking. When you finally find parking, possibly on the street, you gotta walk up the stairs. read more

Aloha Respiratory Services - Medical Supplies Near Me - HONOLULU, Hawaii

SHAMEFUL CUSTOMER SERVICE AND GENERAL CARE FOR HEALTH CARE PROVIDERS I have had the worst experience with this company that is associated with a company in the mid-west. First, they lose and drop appointments for customers needing to be outfitted with medical equipment. They roll out constant excuses, always blaming your doctor's office and always act like they're the innocent trying to help us pitiful patients in need of THEIR service. Today, I called the local store in Honolulu, which has posted hours from 8:30 AM to 5 PM. I am sent to an "After Hours" answering service in the midwest who justified the reason the calls were sent to the "after hours' was because it was 7:30 PM in the midwest. EXCUSE ME! What does that have to do with Hawai'i Standard Time. Locally, the Aloha Respiratory Service hours in Honolulu is from 8:30 AM to 5 PM. Operator says, you can leave a message or call back during regular business hours. I said, I am calling at regular business hours. Operator says, it must not be because they switched to "After Hours Call" and your options are to leave a message or call back! I asked the operator if there was anyone that cared about the kind of Customer Service they are lacking that I could speak to? Operator says it is after hours and no one is available; further, she said she is not the person to have this discussion with and wants to know which of the only 2 options she has given me. I asked her if she was a robot? She said, Excuse me? I hung up. AWEFUL, AWFUL EXPERIENCE. GOING BACK I completed sleep test on August 1, was given an appointment on September 1 with Aloha Respiratory to be outfitted with appropriate C-Pap Equipment, Aloha Respiratory called to reschedule me to a September 14th appointment due to scheduling conflict. Arrived on September 14th and receptionist said I did not have any appointment. After insisting a double check be done they reported they had tried to call me and my doctor's office to reschedule because of a discrepancy in the prescription. I've been making follow up calls for updates and have been told they were waiting for my doctor to call back. I called my doctor's office who said they have called and left message repeatedly and are waiting for Aloha Respiratory to call back. NOW GO BACK UP TO THE TOP. In the end I told the Operator that it looks like I am "Screwed". She said basically, yes! OMG! I told her to go screw herself and hung up read more

NOT helpful. Called for information and the woman gave me such a hard time about part numbers. If I don't have the information you want, help me find it. Don't get irritated just because I don't know all the answers to your questions. read more

We have waited for over a month for our respiratory device to be delivered for a family member with lung issues. After losing complete patience because of a lack of communication, I am here in their "waiting room" trying to pick up the device. My husband called and they said to come by after 11, and everything will be ready. It is 11:15. So far, I have waited for 10 minutes because no paperwork has been printed out. I still don't have any info. I can hear the women talking, and they are NOW testing the device. The only saving grace is the woman who helped me, Liz, was very nice. read more

When I got my CPAP machine a few years ago, I was instructed to pick up my device from Aloha Respiratory Services in Halawa. Since then, I have never had a pleasant encounter whenever I have the displeasure of dealing with them. Every time I call, I either don't get through to anyone or the staff is rude, unable to answer my question, or a combination of both. I finally gave up calling ... now I have my GF call because ever single time I get off the phone with them, I'm upset for the rest of my day. Terrible, terrible customer service!!Going down to their facility in Halawa is not much better. The place is located upstairs in a warehouse. When you enter their "office", there is usually no one there to greet you. You're basically left standing there thinking "am I in the right place?" When you finally manage to find someone to help you, you instantly get the feeling that you're bothering them and then you immediately regret wasting your time driving down there. The facilities have a very messy and unorganized look to it. I truly wonder how they seem to have the monopoly on distributing CPAP devices/supplies on Oahu. I am definitely going to look into finding somewhere else to get my supplies from. This is one of those times when I really wish Yelp allowed you to give a negative star review. If that were possible, without a doubt, I'd go with a maximum -5 star rating. read more

My father's oxygen concentrator went dead. Can't reach anyone through the after hours number. It went to an employee who no longer works there and lives out of state. That is ridiculous!! So disappointed with this company and will look for another company to work with. read more

If you need respiratory equipment and support, Aloha Respiratory Services is the most helpful! Much Aloha to the staff and management of this company who were friendly and easy to work with. Our 1st choice! read more

Was a little confusing finding the business in Halawa but found parking and went right upstairs. After a short wait, Katie brought me in to go over the equipment and answer all of my questions. She was very knowledgeable and friendly. I left with my new equipment and all the information I needed to start my CPAP treatment. The process was fast, with no problems with my insurance. They were in the process of moving to an airport location, so I look forward to seeing their new office once they are relocated. read more

Husband was told to come here for his CPAP supplies. Worker smoking right by oxygen tanks. Wrong sized mask. In fact after it dug into his face so bad, they decided he must need the nose piece. Then wrong size nose piece, even after husband told them it was too big. No one told him how to use it, so no one told him he needed a chin strap. Best one ... worker smoking right by all the oxygen tanks! SERIOUSLY?! Now I'm dealing with that stupid company and billing section that sends the supplies. Billing us for wrong sized pieces?! Really? No more! Will be changing to PIM as my cousin has been telling ne to for years! read more

I am so excited!! I did a sleep test at Queen's West Sleep Center ( wayyyy better then the town location. Like your own cozy hotel room) last Friday. Fast forward a week and my doctor called Aloha Respiratory Services to see if they could help with providing a CPap machine since I live in Ewa Beach and I didn't want to travel to Kailua as my other option and Aloha Respiratory is by the airport on my way home. Doctor spoke with Rick and he welcomed me to drive over so we could work on the insurance papers/requirements. OMG all I can say is the ladies at the desks were kind and immediately greeted me then Rick is such a wealth of knowledge ( it was so interesting to me!!! From the best position to sleep to going over my sleep result numbers and with patience). He also mentioned that the company revamped their staff and the staff is a great team. So any negative reviews may have been prior to the new crew. I was able to get all set-up and Rick did the pre-sets for the machine and showed me how to work certain parts of the machine too. I highly suggest you do your business here because a friend of mine who has a machine said he only knew of the Kailua location but NOW...there is a place in town. Different companies by the way. read more