Started my CPAP journey and they gave me my machine. After about 3 months of use, I came back for some questions about my product and a supply refill and JT was great at answering all my questions and concerns regarding my machine!!! He was very patient, knowledgeable and professional about the whole experience!! Like I said, I've just been a recent CPAP user but I definitely sleep better with the use of my machine and the folks over at Coastal Medical Supply are amazing!!! Thank you again JT for the fantastic experience I had today!!! See you guys in a few months!!! read more

Coastal Medical Supply - Getting fitted for my C-pap machine. - Medical Supplies Near Me - Honolulu, Hawaii

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Great service. Helped us get the accessory that we forgot to bring during vacation. JT helped out even without the appointment. Truly appreciated. read more

Saved our Honeymoon when I forgot the mask for my CPAP machine. Very kind and Helpful!

JT was very helpful! This is my first time getting a CPAP, he made my experience stress free and was very informative and helpful. 10/10 recommend! read more

I was in town on holiday and my CPAP mask broke which is a big problem for me. I contacted Coastal Medical Supply and they were able to immediately provide me with a new mask and hose. JT provided excellent service was polite knowledgeable and professional. I walked out with exactly what I needed. I have worked in the sleep diagnostic and therapy industry for 30 years all over the world and I found JT stands out in the crowd of sleep professionals. I ought to know too. Congratulations JT and coastal medical in Honolulu. read more

Friendly and informative. He explained everything and was patient with my extra questions.

Excellent service, quick turn around and everything explained to me very thoroughly. Very knowledgeable and friendly customer service.

One of the worst companies that I ever had to deal with. 1. Communication is difficult! Once you're a customer, they do not answer their phones and most calls sounded like it went to India or some foreign country. One (typical) example, I called 8 times in a day and got transferred 4 times and left 3 messages - all with no call back. I would call every extension allowed and it led me to the same 2 foreign accent people who said that it's not their department and that I would have to contact someone else. It doesn't seem like anyone else worked here so I don't know which other made up people I was supposed to contact. Many times, I would play phone tag with them for days and before I know it, the wrong (non returnable and non refundable) shipment would arrive. There is no email address for communication either, everything is by phone. There is an app to make your order but it doesn't allow you to request for changes or allow communication with company. I was given several different email addresses over the years but after communicating once with one email, it seemed like that email didn't work again because there was never a reply back 2. Their main office and warehouses are located somewhere on the mainland so the "front" office here only handles intakes. If you have a problem, you'll have to call them (but no one answers the phones and many times a voice message is unavailable). 3. I would receive what seemed like a harassing, scam calls from someone in the company. The caller insisted I make an urgent payment for an overdue bill. (They're sometimes hard to hear - phone call cutting in and out, lots of static sounds, etc., and difficult to understand through their accent.) I questioned the caller because my account is on automatic billing so how can a random amount be overdue? Is this a scam, I asked, and immediately the person on the other line denied it and said it was a mistake. Sounds fishy to me. 4. I got emails saying, "Thanks for your order..." when I've never placed an order in the first place. The emails would notify me that my shipment is scheduled to arrive...so there was no way for me to stop these shipments even if I wanted to. 5. I was sent and charged for parts that I no longer used. Whenever I'd try to return them, they said that they could not take them back (even though the products are still sealed in bags) and they're mine to keep. 6. Long after I canceled my orders, shipments continued to arrive at my doorstep and my insurance and credit card billed so I wasn't able to purchase the parts I needed elsewhere unless I paid out of pocket. Nobody should have to make dealing with a company their second full-time job and most people don't have the time or resources to deal with something like this. Most elderly patients won't know that they're being overcharged, too. I would stay far away from this company - red flags all around! The stress, stolen time, wasted energy, unnecessary charges, frustration,... are not worth my peace. read more

JT was great! We got all the supplies on time. Thanks Jenna again for the assist. Very helpful.

More than once they have shipped the wrong item. Even after the first time of shipping the wrong item it happened again. I had to drive , 20 miles, one way, to get the correct items. They would not ship them to me. The next shipment came with the wrong items, again. I called and told them I could not get my wrong items back to them (after the wrong thing was shipped a 3d tiem.) in a month's time. I was going to be off island. Apparently that didn't matter. I'm stuck with the wrong items. They asked me if I used Amazon!!!!!!!!!!!! How Rude!!!!!!!!!! It is none of their business where I get my supplies. I didn't even know Amazon had CPAP supplies. I need to update my phone number but there isn't a button to push on their phone tree to update an account! read more

I don't normally write reviews, but I feel I have to warn others. Double-charged my insurance, and they would not change it. Left me communicating for hours with my insurance. I was also unaware that I would be charged for the items even if I didn't use them. Stay away for your own good. read more

I got a call from coastal medical saying that they are going to send me my recalled machine and that I should be receiving it in about two weeks. I called Phillips (the manufacturer) and they said that coastal has no way of knowing when it is being delivered and only phillips emails their customers they never call... Coastal also said if I went through them for the recall the payments would start from zero... They basically was trying to bill me to get a recalled machine shipped to me. I heard that coastal medical is being investigated for fraud and un ethical practices. I am not saying this is true (Do your research) but If this is true ( highly likely imo) I know why .. here is a list of complaints filed to the BBB better business bureau. Review for yourself and decide if you really trust this company. read more

Shady, dishonest, and shamefully unprofessional. This business took my money under false pretenses and only agreed to return it after repeated demands and exposure of their lies. The entire process was an exercise in frustration, marked by evasive excuses, misleading statements, and zero accountability. If you value your time, your money, and your peace of mind, steer clear of these people. Their idea of customer service is taking what they can and hoping you're too exhausted to fight back. They should be ashamed of how they treat their customers -- I know I am ashamed to have ever trusted them. read more

ITS BEEN OVER ONE YEAR SINCE I RETURNED MY EQUIPMENT AND WAS TOLD I WAS DONE WITH THIS NIGHTMARE OF A SHADY BUSINESS AND HERE I AM....now getting bills in the mail for my CPAP. WTF?! I got a bill last month. I called. I was pissed because this whole thing has been a disaster start to finish. I started by sharing I was sorry for being rude but I was angry and wanted to know why I was being charged and billed again. The rep says, "Oh I'm sorry sir, this was an error. Don't worry." I asked him to reassure me I'd receive no future bills and he confirmed the issue was taken care of. Today, I receive another bill for 50 bucks more than the last bill!! I call. I tell them I'm not paying them any money and the guy says, "this was a systematic issue and won't happen again" I ask for confirmation the issue will not repeat. He says yes. I said I want something in email or writing that I don't owe them any money and this issue will be resolved immediately. He says he doesn't have the ability to do that, but Melissa Johnson, the supervisor can. I ask to speak with her and am told no she's on a leave but will return tomorrow and I'll receive communication the issue is resolved. MAKE IT STOP! WHO runs a business like this?! Save yourself a disaster of an experience and never do business with this place. read more

Unfortunately, the machines that we received were being recalled. We found out through another source. This company did not inform us of the recall. read more

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Kudos to Coastal Medical Supplies -- I arrived in HNL only to realize that I'd forgotten a component for my cpap mask. I was pretty desperate and Coastal was the only company that had the part and was willing to help. Jenn was an absolute superhero who really went out of her way to help me. read more

Best place to get your sleep supplies and the lady in the front was awesome!!! Thank you Jenna

I want to know why there has been erroneous CPAP (Resmed AirSense) 3 month supplies sent to me "twice" in the past 6 months? The 2 incorrect items are: 1) climatelineAir hose 2) disposable air filters. This is very "frustrating" n time n gas consuming for me to travel to the Nimitz office to exchange the incorrect items for the correct ones. I am 80 years old n don't need these type of careless mistakes to be had. I've contacted the supply section n spoke with a Will n he said he would address the mistakes(left him 3 voice msgs) albeit no return call or response. No PIlikai! Please take corrective measures to insure that these types of blunders don't occur! Randall Asato Customer read more

Constant calls, seem to request payment for bills already paid. Don't give answers to questions

Although the onsite team was very good (4 star), the constant bombardment by the virtual team was extremely harassing. After several failed requests to stop calling, I ended up just blocking their phone numbers. They are a like a bad telemarketer that won't go away (-4 stars) Their billing and paperwork was very confusing at times and the office staff verbal skills were poor (2 stars). I switched to another (local) provider and it is even more evident as to how bad coastal medical supply really is. read more

Everytime I go there Jena is always helpful...she is a one woman show!! She definitely needs a raise!! She is always working soo hard!! Thanks again Jena!! read more

On December 8, 2022 I received an email from Coastal Medical Supply: "Thank you for placing an order with Coastal Medical Supply for your supplies. We are currently working to process your order and ship it to you as quickly as possible.  Below are one or more reasons your order has not yet shipped: We are reviewing your prescription prior to shipping. Patient requested shipping be delayed until 12/16/22." First of all, I did not place an order so therefore how can I request shipping be delayed until 12/16/2022?!?! I immediately emailed them back to let them know that I did not place an order nor will I be responsible for returning anything shipped to me I did not request! ************ I received another email on December 9. 2022 Thank you for placing an order with Coastal Medical Supply for your supplies. Unfortunately, we are not able to ship your supplies at this time because we were either: Unable to obtain the required documentation needed to bill your insurance; or Unable to reach you regarding your upfront payment required in advance of shipment If you have any questions, please contact us at 808.545.2500. Thank you for choosing Coastal Medical Supply as your provider. Please rest assured we will reach out to you again in the future. Im not sure what is going on with this company but please be careful about their billing and shipping practices. read more

Jenna at Coastal MS was very helpful in overseeing the transition to my new CPAP machine. She took the time to educate me on the new device. She was very professional and efficient. Thank you, Jenna! read more

Avoid at all cost. This business is dishonest, sends supplies that we didn't order and continued to bill our insurance. Medical fraud. Check out the complaints on better business bureau. read more

After over six months the billing error was finally resolved today but only after Googling to find the owner Dr. Seink, sending a request for assistance over a paid LinkedIn account, and finally having Daniel in Honolulu resolve this. I'm not a person who goes over someone's head, but how many others are out there would know to use a paid LinkedIn accounts to get things cleared up? read more

First rep to contact me to "set up" account said my device would be completely covered by insurance and then immediately asked for my credit card for auto pay. I blew her off saying I don't have my card handy. She called back the next day again asking for my number. I asked why she needed my card if the device was fully covered. No answer. I told her that if I have something to pay for, like an invoice (after I get the device). I was never scheduled for any appointment because they said I was not responsible. A lot of the problem was with communication, since they use an off shore call center- it sounded like the Philippines. This company has been sketchy from the start. I won't deal with this supposed medical equipment company again. Scary! read more

Coastal keeps sending me supplies that I didn't order. Whenever I would complain they'd say to keep the supplies and they'd waive the co-pay. Then it became that they'd still bill me until I called them about their promise to waive the co-pay. Now they just send the supplies without confirmation and refuse to waive any anything, and refused to accept a return of their supplies. Then they said they will accept a return of their supplies in a three way call with HMSA. They also claimed at first that I am on a program to automatically receive supplies but when questioned further in the three way call, their so called program does not exist. They also said they'd mail me a return label but I have yet to receive the label and email with the label. CMS later stated that they'd rather email the label after I reminded they of not receiving the label through USPS. BBB gives them an F rating and HMSA gets their share of complaints about CMS giving customers the runaround about returning non-ordered supplies Bottom line. Coastal is a scam. read more

Do not use this company. Their billing lacks itemization. I called them several times to ask if my medical insurance was being applied to their billing and was verbally told that it was after several calls. I finally called my insurance company to make sure. Calvin K read more

Janna provided excellent customer service and helped me with my updated cpap machine. I often have difficulty understanding when I get a call from Coastal Medical Supply since the individuals who call have strong accents. I was happy that Janna helped me when I went to the office so I could understand what she was saying. She greeted me immediately when I walked in the door and made me feel welcome. read more

Beware if you have this supply company. There customer and billing is handle from afar meaning not within the U.S. I kept asking to speak to a manager but no one ever calls back. I called HMSA and was advised to wait before paying because their billing is jacked-up. I told them I don't want supplies but they still call and call. The last call message left was they are ready to send to my address. Had to leave a message to not send and I don't do business with them anymore. This is the worse business I've have ever dealt with. My next call/complaint will be with the BBB. I'm sure I could go further, no sense to waste more time. read more

I've been getting supplies from Coastal Medical for a few years now. I've received replacement supplies every 3 months like clockwork; I never have to worry about running out of filters, cushions or other necessary components. Just today I went to their office (via appointment) to pick-up a new Resmed machine, because my Philips one was recalled. The guy that introduced me to my new machine was super informative, and friendly. Very happy with Coastal Medical for my cpap needs. I need to again give a special shout out to Jenna. Her customer service is incredible. She is so friendly; makes me feel like family. read more

Stopped in to make a payment. Clerk gave me a higher amount than the person I spoke to earlier. They couldn't make contact with head office. So I paid the lower charge. Clerk was friendly and professional and will get back to me later. read more

Coastal Medical Supply - Supplies - Medical Supplies Near Me - Honolulu, Hawaii

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Dealing with the billing department of this company is an exercise in futility. 1. The billing department never answers the phone. Even if you have an extension. 2. They don't call back after messages are left. But they will call under their own volition when they want a payment. 3. Even when you return the equipment, they keep charging you for it. 4. Setting up a payment plan is impossible. They just keep charging fees. read more

Comfortable & clean business office; friendly, patient & efficient staff. Taken my father to a "new refered company" for pressure adjustment and mask re-fit. Very thorough with monthly auto-ship supply (replacement) VERSES a Kailua, Oahu company (no mailed or calls for supply). Thanks for the great service at our first visit. read more

Coastal Medical Supply - their pretty & colorful business card - Medical Supplies Near Me - Honolulu, Hawaii

When you try to order supplies over the phone no one ever answers the phone. Last time I complained about the customer service someone called me and said call her, use the extension she provided, and she will make sure I am taken care of. Well I call that secret extension, it is the same as if you call the direct number and order supplies and no one answers. I left a message 3 times and never got a call back. I am done with Coastal. Anyone have a better source of CPAP supplies? read more

Jenna was very friendly, nice and helpful. She guided me through the instructions and showed me what I need to do.

Unhelpful..Got hung up on because the person that answer didn't want to hear me out and was straight rude and hung up on. Everytime I tried to talk she would talk over me, in return I spoke louder so she would hear me. Medical Supplies and needs aint something to play with because you don't want to understand what the patient is trying to say. read more

On the entire island of Hawaii PK was the only one that could help me with my missing cpap mask. Thank you so much!

I received a phone call from one of the customer reps, this phone call was different. Normally, they would ask if I need supplies for my cpap machine and like all the time info order. But this time was different when I heard a message left behind my voicemail that my current cpap machine is under a recall, and they want to replace it. So I called back and set up an appointment. When I got to the office, I was greeted by two new female representative who assisted me. The director of the place was training them and I was like a model at the same time a valuable customer. They tested my old machine and found nothing wrong, but some minor malfunction. They quickly fitted me with a new type of mask and new machine. I felt like a champ, and ready to roll out. They offered me a free parting gift of the company shirt... which was cool. I am glad I came down and got a new machine and supplies. read more

Same issues as everyone else: - Sending supplies without approval and getting charged - Horrible phone support and customer service - Went onsite several times to address the recall situation only to be told, please come back when we call you: It has been a year and I still have the old device with no follow up I'll be working with insurance to find another company.... After reporting them to bbb. read more