My son needed a quick eye check because his eyes were itchy from allergies and I was so happy to…read moreget an appointment here so close to home and at a time and day I wanted. When I called there were plenty of appointments available and the lady answering the phone was so nice. I was able to get a Saturday appointment and they accepted my insurance (hmsa). The office was very easy to find in the Bank of Hawaii building across Pali Momi. The office was clean with good music and we were taken in at our appointment time. Dr Davis was very nice and he did a great job checking my son's eyes and we were able to get some prescription drops. I was very impressed with the convenience of this office location and hours I may come here as a patient myself.

Took my family here while on vacation. Great services and really nice and welcoming people…read more When in the islands, I will be sure to visit them again. Much Mahalo!!!!

Wonderful staff and Dr. The Dr was very thorough and about all else, very knowledgeable and…read morehelpful. Thank you again to your staff!

Dr Luis Omphroy and his staff are great! He is very friendly, professional, explained my cataract…read moresurgery very well and listens to patients requests and needs. He did a wonderful job on my cataract surgery and didn't pressure me but actually listened to what I wanted. My eye healed nicely and can see well. I am so happy and appreciative. Thank you Dr. Omphroy!

Love Dr Endo!! He does an amazing job with my ENTIRE family.Amy does great with assisting with…read moreeyeglass choices and fitting, always a thorough not rushed appointment . They are a busy office and JoAnn is always helpful. Angel totally helped with our call and follow through is great at this office. Totally the place to come for all your eye needs!! When people ask me about a place to go... this is it!!

Came here last minute in December because of my free eye exam for the year was going waste. They…read morehad a free time spot for me that day when I called. I had interactions with 4 different people that day all 4 four were great! Help at home and treated me as family not just another customer. First person was the receptionist, young girl with glasses, helped me fill out forms and answered questions about my insurance coverage. Second person was the lady in the back that blew air into my eyes. Third person was the eye doctor, talked story and made me feel at ease when doing the whole " 1 or 2" exam. And last person I had during the experience was the lady with her side computer that informed me of all my different payment options, and covered in great details about the glasses and work safety glasses my insurance covered, End of the day this is the only place I will be going for all my eye needs.

Dr. Matsuyama is great and very polite. She asked questions about my day and really made me feel…read morecomfortable at my appointment. So is Kelly she assisted me with a problem I had. I scheduled a follow up appointment and was even provided a reminder card. But found out the appointment was never scheduled. She helped me with scheduling a new one. I also had some questions about my previous appointment and she helped me with that as well. I tried to contact the Honolulu office and whoever answered the phone was very rude and seemed like they didn't want to assist me. I really suggest anyone that needs eye care. To visit there Aiea office the staff ifvery helpful and friendly.

My friend has done LASIK surgery at Hawaii Vision Center before so I decided to have a free…read moreconsultation with them.. Once I submitted their online form, I got a call back and Robert left me a detail message including pricing. He said to go in for Aiea location. The day I went in, the office looked really cluttered and unorganized. I saw muliple personal items of the staffs just left around in the office... When I was doing the eye exam, I could not see well on one eye, was wondering why....then after a while I figured their machine lense was dirty, and I had to tell the Dr. it was the lense. I have never had that happen to me at an eye doctor before. The price I got over the phone was 4100 dollars for military dependent. My friend who was also a military dependent at the time paid 3800 for both eyes. I negotiated with the Dr. and he said he could do it for 3900. A month later, I got a bill for thier FREE consultation priced over $240. I was stunned because on the website it said free and even the day of the consultation, I made sure with the receptionist as well. (Matter fact I have never seen any eye doctor who does not do free consultation for lasik). I called the office to have the matter corrected numerous times and the lady who is in charge of billing never picks up her phone so I left voice messages every time, yet NEVER calls me back. I went on their website again and they clearly say free consultation. On top of that, now I found the price list for lasik and they quoated me higher price than what it is listed on their websited even after the negotiation. This business is a scam. I would never ever get anything done here if I were you. I totally believe the one star review someone else left about this Dr. office.

If you want a swinging door eye doc then this is the place for you. They overbook their schedule so…read moreexpect to wait 30-45mins in the waiting room. Take a look at the nurse/golf buddy who looks like he just rolled out of bed and is waiting for his tee time. The guy has no people skills and even wore golf shoes one time. Make an appt and you'll see how unprofessional this joke of a place is. I walked out of my last appt after waiting for 45mins as they skipped over me and took there friend who just walked in. Needless to say I am finding a new eye doc.

9-10-2025 Today I had my final visit with Dr. Tokunaga. He did both my cataract surgeries in May…read moreand July 2025. He reminds me of Wally Clever for those of you that watched Leave It To Beaver decades ago. Clean cut, knowledgeable, the boy next door but with glasses. His soft spoken nature is reassuring and comforting. After each surgery one of his staff checks you the day after surgery. Each member of his staff that was in with me to check my vision was kind and caring. He said he will send a letter to my regular eye doctor to turn me back to her care. He gave me a sample of Refresh eye drops and a slip for DMV, no glasses needed to drive- hooray!!!

FOLLOW UP REVIEW: I…read morewas treated like ohana. From the moment I arrived for my surgery, Dr. Higa's team was kind, friendly and helpful. They made me very comfortable and confident by clearly explaining to me what was going to happen and patiently answering all of my questions. The surgery was super smooth. I was treated with great care and respect. Everyone on Dr. Higa's team was genuine, and it was very evident that they had my best interest at heart. Dr. Higa is extremely knowledgeable, talented and honest. He provides sound and well thought out medical advice. Dr. Higa and his team far exceeded my highest expectations. Don't waste your time looking for other Doctors, Dr. Higa is definitely the best doctor you could select. INITIAL REVIEW: Dr. Higa and his staff are highly professional, caring and genuinely nice people. Dr. Higa was highly recommended to me by a respected professional who works in one of Hawaii's leading medical Spas. Dr. Higa quickly gained my confidence by performing a thorough assessment and providing me with well though-out recommendations. To be honest, I was planning to get 3 recommendations before deciding what Doctor to select. Once I met with Dr. Higa, I immediately knew there was no need to look further, he was the Doctor I trusted to take care of me !

I never knew I had to wait till I see Dr. Higa for a long time. While I was waiting in the waiting…read moreroom, staffs were just talking and talking about unimportant things.and Dr Higa was also talking and listening while I was patiently waiting in the room. Finally they finished talking , and Dr Higa looked at my eye for less than 5 minutes. I waited for almost 100 minutes. I will never come back.

Dr James Lai is just awesome. He fixed my two torn retinas in my right eye by performing laser…read moresurgery on the same day that I was diagnosed with the torn retinas. What great service and compassion from this great doctor and his caring staff. Thanks again...you are the best!

The following day, after my husband had an eye procedure at Iwilei's Eye Surgery Center of Hawai'i,…read morehe had a follow-up appointment with his opthalmologist, Dr. James Lai. Because we live in town, my husband usually has appointments with Dr. Lai at the Honolulu office in the Hale Pawa'a Building. Still, this post-surgery follow-up appointment was scheduled at this Aiea medical center. But even though we had to travel 9 miles to Aiea, we didn't mind the drive because my husband was scheduled for the clinic's first appointment at 8:00 AM, and we would be traveling counterflow during peak weekday traffic hours. When we arrived at Pali Momi's Medical Office Building, we checked the Hospital Directory to confirm Dr. Lai's office number as suite 470 since several other ophthalmologists work for the Retina Consultants of Hawai'i. We arrived by 7:45 A.M. and found at least five other patients we recognized sitting in the surgery center's lobby, waiting outside the office door. We asked if anyone had tried opening the office door after asking if anyone else had the first appointment with Dr. Lai. Apparently, everyone else's appointment was after my husband's and the door was unlocked. Within five minutes of checking in with the receptionist, one of the nurses escorted my husband to an examination room, removed his bandages, assessed his vision, inquired if he was experiencing pain or complications overnight, and then my husband returned out to the lobby for a few minutes before being seen by Dr. Lai. We were delighted with Dr. Lai and his office staff's professionalism, efficiency, and friendliness. Also, my husband's recovery has been going well, with improved vision, and he has not experienced any pain.

While it's true that the office is busy, to me that's a good sign. You don't want to eat at an…read moreempty restaurant. They are busy because they are excellent. I've had an ongoing eye issue for 7 years, I've seen 5 separate doctors over this time, most of which have been good, but Dr James Lai stands out amongst all of them. He is caring, detailed, and skillful. I recently had surgery and 2 days later my vision is to a place I actually had given up hope I would ever achieve again. It brought me to tears, and I can say, without hesitation, that this would not have been possible without Dr Lai and his amazing support team at Retina Consultants. Not just for the surgery itself, but for the consistency and high level of care they have provided me over the last 5 years. Good things are always worth the wait. Huge thank you to Retina Consultants and Dr Lai.

Dr. Inouye is very knowledgeable, professional, and friendly. I couldn't have asked for a better…read moredoctor. She always has good suggestions and options for my health and never denied or just sent me home with ibuprofen. I've heard many stories of doctors that do it to patients... shame on you! Thank you for all your help Jill.....You're the best!!! Aloha!!!

11-19-2020 Two days after an ambulance ride to Pali Momi Emergency, was able to get an appointment…read morefor hubs. Dr. Inouye informed us that patient had 3+ fractures showing us on the X-ray taken prior. No surgery needed per her consult with surgeon, no pain meds prescribed. Icing for 20 minutes and OTC Tylenol advised as prescribed pain killers might delay healing. Dr. Inouye is very personable, easy to talk to, she said she doesn't do surgeries and goes every Tuesday to Straub Kapolei. We will continue to come to Pali Momi, Aiea. Return visit in two weeks with more xrays. First time that I can recall hubs will be off work for all 3 holidays this year. He is always working on holidays. He can barely walk nor move his fractured side without severe pain. Just call me, Florence Nightin' Gail- chief chauffeur, cook and body washer. Enjoy your holidays and keep safe. Stay off ladders, even Santa knows that. His reindeer land his sled directly in the rooftops. Take care and enjoy good eats.