Kovack Mechanical Inc, was recommended to us for our AC issues. At first it seemed ok but after…read moresigning and financing it became a nightmare. My AC went out on July 2nd, they came out July 3rd and told us they would be there to install on July 9th. I received a text and email confirmation. At 2pm on the 9th I called to find out when they were coming to install and the owner said that they were coming Thursday and had no idea why I received a confirmation beyond him telling me as well he was coming that day. When they arrived they displayed no customer service in assuring that I knew they were on my property or their game plan how they were going to get the unit place. The owner went to remove the unit from his trailer and did not properly unchain the unit causing it to fall off the skid steer and dent it. They also did not remove the tracks on the bottom so it would have a properly displacement of weight on the new pad. After speaking to the owner earlier that week I found him to be condescending and rude. He talks over me the entire time I tried to talk and ask questions so I can be prepared for his arrival. During installation my husband and I decided it to be best if he looked at it when he got home from work and dealt with him rather than me. When he came home we found not only the unit dented, but trash everywhere, sloppy installation, the unit not leveled, gaps under the damaged pad, and no p-trap installed on the drain but yet placed so that the runoff would erode the unit over time. They sent the owners son out to fix it twice. We told him to have his dad call so that we can discuss the damage. I refused to approve payment until that discussion. When he finally called, again condescending and talked over me. He said the unit was not damaged that it worked. I said you know what why don't you call my husband and you all discuss this, I don't appreciate not getting a chance to say what I have to say. To which he said he's going to put a lien on my house. I am fully prepared to release the funds but not for a dented unit. If you purchased a brand new truck and the dealer dented it, would you still take it because it still works? Horrible company, disrespectful towards women, not at all good communicators and display very poor workmanship.

I am pretty sure they were doing something shady with the previous owner. My mother just purchased…read morea house that had some AC issues and Kovack was sent out before their close date to "repair" the AC. They went out on 8/27/21, checked the unit, and said that the grills upstairs were closed and that was the only issue. They opened the grills and said that the AC was fixed. A week after my mother's close date, two weeks after Kovack went out to the property, the AC completely shut off. We had a different company, Elite Comfort Services, come to inspect as well as had Kovack go back out. Elite found damaged external wires, spliced wires at the unit, missing disconnect boxes, and a few items that were not up to code. The second time Kovack went out, they only gave us a report for the damaged external wires. Again, not a thorough inspection. How did they not see the damaged/spliced external wires the first time? Why did they not report the damaged wires to the previous owner for repair? Isn't is suspicious that the AC was not working, but opening the grills fixed it? They informed me on the phone that they did not conduct a full inspection the first time because they were not told to do so by the previous owner, but then turned around and told my mother's agent that they conducted a full inspection and nothing was wrong. So which is it? Was a full inspection conducted or not? If so, where is the report? This was supposed to be fixed before my mother's close date, and because Kovack did not do their job correctly my mother had to pay out of pocket for the repairs. We went with Elite Comfort Solutions because they conducted a full inspection and were very informative and knowledgeable. We did not trust Kovack to complete the job correctly and expected for Kovack to find additional items that needed to be addressed. I would not recommend their services to anyone.

Emory and his crew are prompt, fair, professional, honest and reliable. They have done multiple…read morejobs for us. Very satisfied customer.

This is a great company their responsive in the timely matter they do good quality workread more

Trustworthy. It's hard now now days to know who you can trust to do the job right. Look no…read morefurther!Personable, timely, and affordable. Guy help us get settled into our new home and made sure the plumbing for our gas line was done right. Great company here.

We called Kalahari Electric in a panic because when the power went out in our house, an old house…read moresystem went on and would not turn off. Additionally, the alarm was on the same breaker as the refrigerator. They very kindly walked us through how to find the power source for this alarm and disengage it. All at no charge. You can't find service like that these days! We are so grateful to Kalahari Electrical and will certainly be using them for all of our future electrical needs!

These guys were great! I called early in the morning (maybe 6am) and Paul helped me immediately…read more Half my power was out and it was very confusing! But he told me what the issues may be, suggested I call Georgia Power, told me what to say to them so they would come out, and put me on the schedule in case for the day. He also told me that Georgia Power would come out pretty quickly (he was right!) they came out 1 hour 45 mins and it was the issue on their side and I no longer needed an electrician. The customer service and help even without having to come do a service call was excellent and shows that these guys are trustworthy and not just trying to take $ from you. I'd highly recommend and feel comfortable booking with them any day.

When a company tells you it will take 24 hrs to get back to you regarding your inquiry on…read moreestablishing a new service, that is an indicator you are already not a priority. Thanks, NorthStar, for making my decision that much easier to go with your competitor. UPDATE: So, does that mean you didn't bother reading my response to you (see screen shot of image I just uploaded from my reply immediately back to you). Again, you have proved my point. Maybe your reps are tied up bc they're in the phone trying to respond to all the negative customer service reviews, like mine. It took you *2 weeks* to respond and accuse me of "not responding" to you when I did so within hours. Nice. Second Update: I see Martha has retracted her comment to me on my review (hence what my first Update spoke to....now it doesn't make sense, but you get the picture of what happened). More proof this company doesn't "have it together." I strongly encourage those looking for a security system to look elsewhere, or at least do your research before committing to North Star. This company has given me the run-around and I'm not even a customer! There are many other companies that value your time and business more than North Star. I am a perfect example.

I'm writing this on a day that my neighborhood just went nuts because we had some door-to-door…read moresupposed alarm company sales people going around. I called NorthStar, my security company, to see if they'd ever heard of these guys and they told me that "reputable firms don't go door to door." That reminded me that I was overdue for writing them a review. My husband and I (well, my husband mostly), interviewed four or five firms before selecting this one. Their installers are also their sales guys. In other words, these are people who know their stuff. Nobody tried to sell us something we didn't need. The guy who came out - and followed us through some installation difficulties (way our house was built, not NorthStar's fault) - his name is Gary. He is friendly and SUPER knowledgeable. He explained things and then explained them again and gave my engineer-husband all the detail he wanted. But when I had a question and DIDN'T want the detail - he boiled it down for me. Their pricing was similar to other firms we talked with. Pay for the equipment and have lower monthly monitoring, or do a 3-yr contract with higher monthly monitoring and lower/no equipment costs. They give you several options to work with your budget. Bottom line is, they weren't significantly higher or lower than anybody else. We had our first "false alarm" the other day. Our nanny accidentally set off the alarm and while she was punching the code in downstairs, my husband was also punching it in on the keypad upstairs, which cancelled the whole thing. Kinda funny actually. The monitoring service called us WITHIN TWO MINUTES. I was glad to know they were on the ball just in case we need them for real some day. In the end, we went with this firm because they were the most knowledgeable, didn't have pushy sales people, so we felt confident we were getting the info we needed to make a good decision. Turned out to be a very good decision!

We've been using H&M services for years to service our plumbing needs. Harry and Brent have always…read morebeen amazing. Peter came out last week to check out a leak under our sink. Turns out the disposal was about to fall out because the screws had come out. He got there on time, was efficient and great to work with.

My outside A/C unit began humming last evening. I called…read moreH&M at 11:45 last night and left a Voicemail message. I received a call at 7:38 this morning from Brent. He advised they could have Shane out here by 9:00 am to check it out. Shane arrived punctual around 9:00 am By 9:30 we were back in business! The capacitor had failed on the unit and was actually still under warranty. I was only charged a service call! We bought the house in January and this is the first time I needed a HVAC serviceman. I would recommend this company for future needs! Don

To start off he never showed up, called me a week later with an aggressive attitude saying he was…read moretoo busy to return my call. I felt pressured into letting him give me a quote, when he finally showed up he spend 15 minutes walking around and told me i needed an entire new system and it would be over $10,000. Chris Curry is not somebody you want walking into your house.

Devin came out to my house and checked all my AC components. He was very systematic and checked the…read moreentire system inside and out. He explained is findings. Thank you for your prompt service.

I had a couple of light fixtures and ceiling fans that I needed to have installed. My wife and I…read moreare very pleased with their work. They made sure the fixtures were installed how we wanted. They are professional, courteous and got right to work. They were also very reasonably priced. If I need electrical or garage door service I will definitely call them first.

I schedule an appointment with Michael via thumbtack to come out on April 28, 2025, at 11am. No one…read moreever showed up, i called leaving several vm and sent emails and messages through thumbtack and no one has replied. If a company doesn't have the common courtesy to call a client to cancel an scheduled appointment, that tells me all i need to know about their business practices, and I certainly don't want to do business with such a company.