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    Diamond Auto Workz

    3.2 (11 reviews)
    Open Open 24 hours

    Services - Diamond Auto Workz

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    2 More Services

    Rear-end damage

    Vehicle towing

    Diamond Auto Workz Photos

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    Trouble Call Towing

    Trouble Call Towing

    4.2
    (12 reviews)

    Had this tow company tow my Chevy trailblazer from Kailua-Kona to Hilo for $800.00. I have…read moreinsurance and would get a reimbursement. The driver didn't put the necessary information and it's been since August 13th, 2025. I have called and emailed, numerous times. How hard is it to answer and generate a new paid in full invoice. I think I'll hit social media and police dispatch regarding you poor business habits. Feel free to call me, you have my number if you don't like the review.

    On 3/9 approximately 15:30 our car broke down and our insurance company contacted Trouble Call…read moreTowing. We were given an estimated time of 90 minutes. At a 100 minutes, our insurance contacted us to find out if tow truck arrived, and we replied "no" and they said they will contact the towing company. At 120 minutes we contacted tow company directly and they replied they will contact driver and call us back. Over 2 and a half hours later, we called tow company and the person who answered told us driver has been sending messages and calling for the past 2 hrs (time frame not right), our phone goes straight to voicemail and they couldn't contact us, though we had a signal the whole time and receiving calls and messages from others. Tow company didn't even know our location or that we gave an additional phone number if the first couldn't be contacted. Long story short, highly not recommended due to dishonesty from company contact and irresponsibility putting the blame on the customer. This is exactly the opposite of "Aloha Spirit" here in Hawaii. Shame on the person working the phone at that time.

    East Coast Towing

    East Coast Towing

    4.2
    (13 reviews)

    Very fast and friendly service! I had to tow my car and contacted another service that we always…read moreuse for our business vehicles. They weren't available so we decided to give another company a chance. We are very happy that we did! They will be the first company that we contact from now on!

    My review is specifically for the person handling customer service over the phone-- her name was…read moreHarley! Told my dad the tow driver was on the way and would take 20 mins to get to us (me & my kids)... she demanded payment via Venmo (which I sent RIGHT AWAY) before picking up my truck. Since I was with my 2 babies, instead of waiting on the side of the road, we caught a taxi home (thinking my truck was going to be picked up soon anyways)... and yeah, no! they didn't even get to my truck til almost 3 hours later. I called her and she said they were doing another tow and that I needed to pay before they pick up (MIND YOU, I ALREADY PAID HOURS BEFORE AND EVEN SENT HER A SCREENSHOT) I could have paid someone else to tow our truck sooner, if she would have just told us that it would take that long! But she didn't communicate with any type of update at all! The only reason i'm going the extra mile and writing a bad review, is because she had an attitude and spoke RUDELY to my dad when he confronted her on this! Anyways, idk if Harley is the owner or just a worker...but do better when you're speaking to customers, especially ones that already PAID you for a service!!

    Diamond Auto Workz - bodyshops - Updated June 2026

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