Had this tow company tow my Chevy trailblazer from Kailua-Kona to Hilo for $800.00. I have insurance and would get a reimbursement. The driver didn't put the necessary information and it's been since August 13th, 2025. I have called and emailed, numerous times. How hard is it to answer and generate a new paid in full invoice. I think I'll hit social media and police dispatch regarding you poor business habits. Feel free to call me, you have my number if you don't like the review. read more

On 3/9 approximately 15:30 our car broke down and our insurance company contacted Trouble Call Towing. We were given an estimated time of 90 minutes. At a 100 minutes, our insurance contacted us to find out if tow truck arrived, and we replied "no" and they said they will contact the towing company. At 120 minutes we contacted tow company directly and they replied they will contact driver and call us back. Over 2 and a half hours later, we called tow company and the person who answered told us driver has been sending messages and calling for the past 2 hrs (time frame not right), our phone goes straight to voicemail and they couldn't contact us, though we had a signal the whole time and receiving calls and messages from others. Tow company didn't even know our location or that we gave an additional phone number if the first couldn't be contacted. Long story short, highly not recommended due to dishonesty from company contact and irresponsibility putting the blame on the customer. This is exactly the opposite of "Aloha Spirit" here in Hawaii. Shame on the person working the phone at that time. read more

huge thank you to Trouble Call. I had to get my car towed for an inspection after an accident and they were so helpful! Very kind and patient and helped me out tremendously. read more

While visiting the Big Island, my wife and I decided to take the southern Hwy 11 route. Our POS Kia K5 broke down about 30 minutes south of Kona in the dark and in the rain. After calling roadside service, Randy showed up very quickly, hooked up the car and took us to the rental car site for a replacement. On the way, Randy was very personable to talk to and gave recommendations where to do more snorkeling on our trip. He really saved the day for us and was genuinely kind and one of the many fantastic people we met on that trip. Give that man a raise! :-) read more

Russ to the rescue! The best service! Russ called to update me with at ETA and let me know he was a lot closer than what On Star Roadside advise. He was professional and reassure this Mama of 3 hungry, tired of waiting kids that he would be right there and not to worry. Thank you Russ! read more

Our rental car broke down south of Kailua-Kona. Randy, our towing associate was very professional and prompt to our location. He could see the oil running out from under the vehicle and since it was raining, it was a river of oil. We felt so bad about the environmental issue it would cause, but he assured us that it be fine. He towed us all the way to the rental location. Very wonderful TLC. Despite being broken down in a rental car while it was raining, he lifted our spirits with laughter. Thank you so very much!! read more

I needed my RTV towed to the shop for service. They arrived promptly and picked it up. A small problem arose, which was honestly mostly my fault. I called them to see what to do about it and the first words from the owner were "tell me how I can make this right for you." He followed through and completely resolved the issue. I have used this company under the former management and was pleased. It has been recently purchased by two hard working brothers and they will always be my only choice when needing a tow. read more

We had trouble with a car we were driving in Kona recently. It would not start and we were stuck in the Taco Bell Kona parking lot. We needed a tow from there to Big Island Toyota in Kona (less than 1 mile away). Our insurance company was going to charge almost $300 for a tow, but Trouble Call Towing quoted us just $89. Not only that, but once we described the problem, they offered other suggestions of how to fix said problem so they would NOT have to come and tow...Which would have meant them losing business and money. The dispatch was SUPER friendly, courteous, and considerate. They sent out a flat bed tow truck within 20 minutes of our call. Russell, the driver, was extremely friendly and had brought jumper cables and tried a bunch of different things before towing us so we could avoid having to pay for such a short tow. Unfortunately, none of those options worked and we did end up having to get our car towed. Russell answered all of our questions, was patient, considerate, and never made us feel stupid for not knowing certain things. Thankfully, we had a second car available for us so we did not need a ride from the tow truck, but he followed us right to Big Island Toyota and spoke directly with them about where to put the car. All in all, we were SO impressed and pleased with our experience with Trouble Call Towing and their employee, Russell. We would definitely use them again and highly recommend them to all! read more

We made an appointment and they arrived within the timeframe but needed to return with a smaller tow truck because we were in the garage area. They arrived the 2nd time within the time frame they suggested. A very upbeat friendly service. No time wasted and reliable. I've kept their number in our address phone file in case life presents another need. Our insurance covers the tow. However the copy was too light, but the office easily sent the original copy so everything resolved easily. Totally recommend! read more

We had an issue with our rental car and this is the company Alamo sent out. Great customer service from start to finish! They got to us fast, their tow truck was super spacious, the driver was beyond friendly and helpful. Instead of being a stressful situation we ended up having a few laughs with our tow truck driver. Good stuff read more

Awesome service! Friendly and professional! They even arrived a little early! Hopefully we won't need tows very often but I will always keep them in mind. read more

My car broke down at a red light today and I had got this tow service through my insurance for road side assistance. it was hot and my windows wouldn't really roll down so I was very uncomfortable. Something was wrong because I was getting messages asking to rate my service for the tow when the driver had yet to arrive. I called the number they sent over and a man answered and was very rude. I explained that I was calling to see if there was still a driver in route because I got a message on my phone asking me to rate the tow service but it hadn't arrived. The man tell me that there were other cars in front of me to be picked up so I would have to "deal with it."I told the man I understand, I just wanted to be sure that I wasn't bumped off because the message said thank you and to rate them. He told me that I could "say or read whatever I wanted but he could care less! "And then he hung up on me. I was so upset that someone could represent a company in that manner and be so rude. I panicked thinking nobody was coming. My phone was nearly dead and I was still getting people blowing their horn at me because right was the first one at this red light. A few minutes later a driver named Russell showed up. He was very kind. He helped calm me down because I started to cry, arrived earlier than the ETA and made me feel comfortable even though I was reluctant but needing to get home and needed a ride. He is the reason I gave 3 stars. If I had anyone else to call I would have in a heartbeat After speaking with the man from dispatch. Russell's professionalism and compassion is the best Part of the service. Nobody should have had to go through that stress of wondering if and when a tow will come especially while already having an emergency read more