Answered when I called and arrived quickly. Worked quickly and was extremely reliable! Ace towing…read morewas willing to assist when others would not. Great people! Call with confidence.

From start to finish, Keola was the best! He confirmed a time over the phone in advance and then…read morealso called to confirm again the morning of the tow. Fast and professional! He also offered to help my husband get his truck in working order enough to get it on the flat bed. What tow guy will offer that kind of help? Mahalo Keola!

Auto rescue had fast service, great customer service, and reasonable will definitely use them…read moreagain, thank you for showing your aloha spirt..

Came to the rescue when we absolutely needed it the most. He towed both my boyfriend and my car…read more Both our cars ran into problems 4 days apart and around Thanksgiving. Got there quick and loaded my car up fast! Thank you again!!!

Had this tow company tow my Chevy trailblazer from Kailua-Kona to Hilo for $800.00. I have…read moreinsurance and would get a reimbursement. The driver didn't put the necessary information and it's been since August 13th, 2025. I have called and emailed, numerous times. How hard is it to answer and generate a new paid in full invoice. I think I'll hit social media and police dispatch regarding you poor business habits. Feel free to call me, you have my number if you don't like the review.

On 3/9 approximately 15:30 our car broke down and our insurance company contacted Trouble Call…read moreTowing. We were given an estimated time of 90 minutes. At a 100 minutes, our insurance contacted us to find out if tow truck arrived, and we replied "no" and they said they will contact the towing company. At 120 minutes we contacted tow company directly and they replied they will contact driver and call us back. Over 2 and a half hours later, we called tow company and the person who answered told us driver has been sending messages and calling for the past 2 hrs (time frame not right), our phone goes straight to voicemail and they couldn't contact us, though we had a signal the whole time and receiving calls and messages from others. Tow company didn't even know our location or that we gave an additional phone number if the first couldn't be contacted. Long story short, highly not recommended due to dishonesty from company contact and irresponsibility putting the blame on the customer. This is exactly the opposite of "Aloha Spirit" here in Hawaii. Shame on the person working the phone at that time.

Best in Kona ! Great customer service convenient and great quality service they go the extra mile…read morefor you

When you need a tow it's usually when you're in a tough spot. It's important to have a reliable…read moretrustworthy company to call that you know you can count on. Theo is the best and you can count on him. He responds fast and has fair pricing. I've recommended him to friends and they all have had positive experiences as well.

I don't understand why we were charged individually for three electric bikes to be towed . We were…read morecharged $466 each when the three bikes were put on a flat bed and it was one tow job . I then found on a Instagram post that the owners son Tacoma was riding my bike without my knowledge . It seems that the police department is getting a kickback from these tow companies and they're working hand-in-hand together. We showed up with a truck where we could've took all three bikes, but the police officer insisted that the bikes were towed. It felt shiesty and corrupt. It was brought to my attention that Tacoma their son was bragging at school that he was riding the bikes and posted it on Instagram . Bad business , Bad parenting

This is one of the nicest and best shops for tires and part picking!…read more Went to Diamond with multiple issues. I had a bent rim which and another tire with a screw in it. So I was on my spare tire and constantly filling the other that was slowly leaking. Justin and team were able to find me another rim from their yard and quickly repair it transferring my old tire to the new rim. Another great guy quickly repaired my slow leak by plugging my tire that Les Brodie couldn't do because of its location on the tread. I love this place and highly recommend their service for anything tire related and if you need spare parts off a vehicle! Saved me lots of $$$ and heartache shipping something from mainland!

I have used so many towing companies on the island and this company is by far the worst. Terrible…read morecustomer service and horrible to deal with, call someone else. Trust me!

Bad service. Weird guy, didn't seem professional at all and made the whole experience…read moreuncomfortable. Wouldn't recommend.

So gave this guy a impossible task, to get a 1957 truck out of the coffee fields in Captain Cook /…read moreKona Hi. all lava rock and jungle had to dig the truck out. No one would even give it a try. Alpha did the job for half the price, even though it took him 3 try's and I'm talking 100 feet into the jungle, you couldn't see the truck from 20 feet away. this guy is great, honest and just a good guy. you can't do better, best on the Big Island.

Best towing experience ever! I needed to get rid of an old Jeep Grand Cherokee that my son had…read morebought at the police auction for parts. Keola was super helpful on the phone and came out the same day. The Jeep was in an awkward position and, little did we know, full of spiders! He didn't even blink an eye, just came up with some great suggestions and managed to get it on the flat bed. He was professional, friendly, and very efficient. I'll recommend Alpha Towing to everyone!

Very irresponsible towing co. Their contracted with AAA kept changing the time waited more than 2…read morehours to get them to come out. And nothing I hope they get their contract pulled. I've been a customer way to long and to get this kind of service from this company is unacceptable. I get it's a Sunday but come on. Your contracted with a big company and you want to keep that contract. Hire drivers who take their job serious. On call is on call not when you feel like showing up. Good thing I wasn't in an accident or was stranded on the side of the road. Than what.

Called a few companies the day of the Ironman. Most never answered the phone, other company was out…read moreof town that day. Van blew out a spark plug in Waikoloa. BI towing answered the phone, sent a tech out there quickly, Justin the driver was great, their office gave me a price quickly, and I got towed back to Kona no problem. Great service. Highly recommend them. Thanks Mike