I've taken my kids here a few times and went in myself once. The service at the front desk is…read morefriendly and relatively quick, and the medical staff gets in to see you quicky. They do a good job on the exam, listen to your symptoms, and ask good follow up questions. Meds are called in quicky if you choose to use a pharmacy other than the on site on. I'm very happy with the care I received.

The office was ok, but no one told me that they are not in my network or anthing and they sended me…read morea bill 4 months after because acording to them my claim was denied due to not being an emergency.How can it not be an emergency if antibiotics were perscribed ??!

Ive come to this urgent care twice and both times had excellent care! Staff is knowledgeable and…read morefriendly. Honestly, I forgot why I went, it was about 2 years ago, but for something I knew thru common sense was easy to treat. FYI- They do not have xray machine there, my daughter discovered.

Exceptional service at this urgent care! They set the bar so high on my recent visit that I cannot…read moreimagine going anywhere else! From the moment I walked in to the moment I left, they made me feel valued as a patient. I was treated with sincere respect and empathy by PA Bogdan Peres as he navigated my options for treating a widespread exposure to poison ivy. He was knowledgeable and thorough and listened to my concerns. He then shard his reasoning behind course of treatment he suggested and I felt like I was in the trusted hands of a true health professional! Would never hesitate to return!

The care I have received at this location has always been exemplary. The office clean and the staff…read morefriendly and professional

I had multiple small injuries which they cleaned up and dressed. From start to finish I was there…read moreabout 45 minutes. I was the only person there at the time, but still impressive.

Very professional. Had the dr. Before and she remembered me. Never have to wait long.read more

I was here on 3/28/26. I had a deeply upsetting and traumatic experience at this urgent care, and I…read morefeel it's important to share. I called ahead to ask a simple question about whether they accept Medicaid. The woman who answered (she later identified herself as Cynthia) acted like she couldn't hear me, even though I could clearly hear background noise. It sounded like I was on speaker while she was far away from the phone. When I tried to confirm she was there, she hung up on me. I called back and identified myself. Her voice was at the phone where I could hear her when she placed me on hold for several minutes, and then it seemed like my call was never actually being handled, I hung up and called back and greeted again like a new caller and her voice was at the phone where I could hear her, again. When I explained that this felt unprofessional, my concerns were dismissed. When I arrived in person, I was met by the nurse practitioner and said the lady on the phone was mean, do you know her name? She said she didn't want to get involved and I can't remember if I said that was unprofessional or whatever but I was just frustrated in pain.Cynthia finally comes and I asked her name. Cynthia denied the situation, even though she had previously stated that calls are recorded. When I asked about that, she became defensive. I made it clear I didn't want to argue and even apologized to the doctor for any tension, said I am in a lot of pain, and she says but what about her, pointing to Cynthia. I said about? And Cynthia said for saying you couldn't hear me on the phone and that I was unprofessional and mean on the phone. I said no you were at wrong. They would have taken me in had I apologized to Cynthia, but I'd lose all integrity and respect for myself. Cynthia explained she's not comfortable because she has to do my vitals and I didn't know that, if you're the na, why are you also a secretary? Someone other than you should work the front desk because apparently it's overlong these nurses and nas and an na is NOT customer service, so now I know and understand why she acted a like that. Cynthia and I had some back and forth because she said she's loved here, I'm sure but the customers? She said they love me to. I think I said okay Idk, it was stressing me out because I'm not used to confrontation, but I am not going to allow someone to ever bully me, whether you're a secretary or an na. NAs don't have excuses to treat people like their garbage or play around on the phone like she did with me. It was dead when I walked in there. Anyways at that point, I was told that they had spoken to management by phone, and management agreed that I should leave, without ever hearing my side of what happened. As a patient who came in seeking care and in significant pain, that was extremely frustrating and unfair. The doctor asked if I drove a car, I said no, safe ride brought me here, I'll call em, and immediately felt like crying but held my composure as I dialed safe ride and got on the phone with them, I put it on speaker phone so they knew I was setting up a ride. They disappeared and no less than 30 seconds cops come inside. Despite trying to arrange transportation, the cop told me to get off the phone with saferide. They even identified themselves to the officers but he insisted. I was told I was "banned for life" from the facility. Staff told police that I was being aggressive and refusing to leave, which is not true. I was on the phone arranging a ride and trying to manage my condition. I was ultimately escorted off the property and taken to the ER by police while in severe pain. This experience was humiliating, stressful, and completely avoidable. Patients deserve to be treated with respect, especially when they are sick or in pain. What happened here reflects a serious lack of professionalism and compassion at the front desk level, and it directly impacted my ability to receive care. I strongly encourage management to review their recorded calls and take a closer look at how this situation was handled.

I went at two different times for emergency care and both times were great. No long wait times and…read morewas seen relatively quickly by a doctor. I had two different doctors, and both were really good at helping me diagnose what was wrong and to give me the right prescription. Highly recommended urgent care facility for emergency needs.

I would give negative stars if I could. Avoid Neu Urgent Care at all costs. They are incompetent…read moreand unprofessional. I recently went there for a specific test and could not have been more clear about what I needed done with said test. They didn't listen to me and then refused to refund me because I was seen by the doctor...she didn't even do what I requested‍ I spoke with several employees who gave me conflicting answers and when I addressed this with the manager, he told me he didn't know what to tell me and proceeded to tell me he's not a doctor and then gave me incorrect information about what I had done. They caused so much stress and made my situation worse.

I've been a patient at this practice for several years and had been taking the same long-term…read moreprescription without any issues. Originally, my prescription was for 1 1/2 pills, which meant I had to split a pill each day. At my last routine physical, I mentioned to Dr. Kastl that I had been taking 2 pills instead because it wasn't always convenient to cut them, and the difference in dosage was minimal. She agreed and officially changed my prescription to 2 pills. Six months later, when I requested a refill, I was told I had to schedule a medication check before it would be approved. I scheduled and attended the appointment, which lasted about five minutes and involved no meaningful discussion or changes to my treatment. The following week, I received a $150 bill for that brief visit. I contacted Dr. Kastl multiple times to express my concern and pointed out that, based on my understanding of Michigan law and federal guidelines, the medication I take does not require a mandatory six-month follow-up. Rather than acknowledging my concerns or showing any empathy, my messages were dismissed by simply stating "it's our policy". In this situation, patient care took a back seat to billing. After being a loyal patient for years, I was extremely disappointed by how this was handled. I will not be returning to this practice and would encourage others to carefully consider their options when choosing a primary care provider.

I have been a patient here for a while. I never have trouble getting an appointment, and always get…read morequick response when I put a message in the patient portal. I love my doctor (Dr. Becker). She listens well, and treats me like a teammate. I like that they have added urgent care appointments. My only concern? I have moved to Harper Woods. It's a long drive! I'd love if they'd open a branch in the GP, SCS, HW area. Side note. About yelp, not Stonebrooke. Interesting that to see the 1 and 2 star reviews (which were all old, by the way) you have to download the yelp app. Things that make me go Hmmm...

I've come in here a few times to see Dr. Melissa Mobley for different things. Stomach issues,…read moreanxiety, depression and some other things. She offers a lot of great advice. The first time going in where I unloaded a lot of issues and did not have any of my records from other Dr.'s offices transferred, she had tons of information and suggestions to offer about what I was going through. She was prepared to recommend medication, physical therapy, other doctors for different issues, and techniques on how to manage stress and anxiety. The appointments were lengthy to air out any concern I had and the office staff are very responsive to phone calls and questions too. Definitely recommend this location. With my insurance, it's cheaper than the major healthcare facilities and here you can usually get week-of appointments. Once, I even got next day. Major healthcare facilities book 3 months or more out.

All the staff are very efficient and friendly. Going to a doctor can sometimes be scary but Dr…read more Beltz and staff make you feel comfortable. I would recommend this practice to anyone. Caring staff.

My husband and I have treated here many times and have always been very happy with the excellent…read morecare. The office is run very well and the staff is very friendly. The physicians are top notch and extremely caring. I went in with what was previously diagnosed as a UTI but was correctly diagnosed as interstitial cystitis for which I received a specialist referral which resulted in solving a very long term problem. This is always our first choice in urgent care care!

Awesome team! I felt really taken care of and the doctor doesn't rush you like most urgent cares.read more