A HUGE Shout-Out to HomeService Plumbing!
I just want to…read moregive a heartfelt shout-out to HomeService Plumbing, a family-owned business that truly went above and beyond for me!
About two weeks before this past Sunday, 9/27, I had contacted a plumbing company I had used for several years to help with an emergency involving a flooded floor drain, drain clearing, a camera inspection, and more. Unfortunately, their prices had increased significantly, and I ultimately declined their services.
That left me back at square one.
When the plumbing issue came up again, I contacted HomeService Plumbing. Honestly, it was a random pick -- but I can say without hesitation that it was a really GREAT pick!
I called and was able to get an appointment scheduled immediately, within a 2-3 hour window.
The first technician to arrive was Brandon. He was professional, kind, and extremely knowledgeable. I explained everything that was happening and also shared what I had already had inspected and quoted by the previous company.
Brandon was upfront and straightforward with me. He answered all of my questions and explained everything in detail. He didn't hesitate -- he got right to work, completed the service I requested, and then explained other options that could potentially resolve the situation.
This is where I became hesitant because I realized this was a major plumbing decision that no homeowner wants to hear about.
Brandon offered to have their camera technician, Luke, come out and take a closer look. I must have gone back and forth with Brandon at least 10 times before I finally agreed.
Luke arrived, and once again, I was extremely impressed. He was professional, knowledgeable, and knew exactly what he was there to do. He provided excellent service and explained, in detail, every feasible and affordable option available to me.
Luke even went the extra-extra mile by offering a one-time service that isn't typically offered.
I was honestly overwhelmed with gratitude -- it literally brought tears to my eyes.
I truly want to say THANK YOU to Brandon, Luke, and everyone at HomeService Plumbing. Your professionalism, kindness, honesty, and willingness to help made a stressful situation so much easier.
There are still wonderful people in this world, and I am grateful that I had the opportunity to meet a few of them when I really needed help.
Thank you, HomeService Plumbing!
-- K. Blake