Great company with top technicians. We had an old water heater that was releasing black debris,…read morethey came the same day and diagnosed the problem and clearly and articulately laid out the issues. We decided to replace the water heater with no pressure from them. We also had a very old furnace, they came the same day again and replaced the whole unit. However there was a loose fitting and it was leaking gas. They came back immediately and fixed the issue, and once again clearly explained what happened. We greatly appreciate their ethic, and will be a loyal customer!

After receiving an email from Parker Water indicating that there may be an unexplained increase in…read morewater usage at my home, I contacted 1st Choice Plumbing and scheduled an appointment for Monday, July 20. When I scheduled the appointment, I was told there would be a non-refundable $49 trip charge. What I was not told was that the $49, as the plumber later explained, "only gets me to your front doorstep." Once he arrived, I was informed that diagnosing the possible problem would cost an additional $289--even though he acknowledged that it might take only a few minutes to determine the source. The plumber himself was polite, honest, and professional. He seemed genuinely uncomfortable explaining the pricing and apologetically stated that it was corporate policy. My concern is not with him; it is with the company's lack of transparency when the appointment was scheduled. The plumber was also approximately three hours early and called to ask whether I could accommodate the earlier arrival. I rearranged my schedule to do so, only to turn him away after learning about the additional charge that had never been disclosed. I have no problem paying a fair price for professional work. However, charging a non-refundable $49 fee without clearly explaining that it covers nothing beyond arriving at the home--and that even a brief diagnosis will cost another $289--did not feel fair or transparent. I declined the service and am now out the $49.

We have been using Nytech for over 10 years and would recommend them as your go to heating and air…read morecompany Easy to work with, all engineers are super helpful and will explain any areas of concern The office team are very helpful and will do there best to arrange an appointment to suit I am a happy customer!

I wish I could recommend but no we had a furnace and hot water heater and air conditioner put in…read more There were problems with the installation discovered afterwards.

Two words... Friendly and Fair! A great company to work…read morewith! Steve is prompt, professional and kind! Definitely will be my go to Plumber for all of my plumbing needs. It's so great to have honest company's out there! Thank you Walk on Water Plumbing!

Worked with the team twice on two small issues but they have become our go to for any plumbing…read moreneeds. It has been easy to schedule, prices are reasonable, and the team has been on time and easy to work with.

I have used Doyle Plumbing many times over several years. They are extremely reliable and always…read moredo a great job. Christian was very professional, knowledgeable, and took the time to answer all my questions with my hot water heater maintenance and explain what needed to be done. He was upfront in the pricing for the job, did what was necessary, and didn't try to get me to buy anything I didn't need. Their service is excellent, and their pricing is very reasonable and honest. I highly recommend Doyle Plumbing for all your plumbing needs.

I used Doyle a couple of times and thought they did a great job. Now when you call them, you can't…read moreeven get a call back. They had someone who used to manage the calls who was excellent, but now I guess she's not there because the response is now terrible. What a shame to see them go downhill.

I can't say enough good things about this family-owned business! After being told by a large…read morecorporate company (G Guys) that I needed to replace my entire unit for $19,000, I decided to get a second opinion. Thank God I did. Vic came out promptly, diagnosed the actual problem, and had it completely fixed for about $1,000 -- no upselling, no scare tactics, just honest, professional work.

Victor rescued us from a frozen pipe situation early Christmas Eve morning, and we are so grateful…read more He was professional, efficient, and a calm voice in the chaos, and that helped remove a great deal of stress from the situation. We've hired him for non-emergency plumbing upgrades as well now and couldn't be happier with all aspects of his service.

Quick response to the phone call. Technician professional polite, informative, and had gotten right…read moreto the root of the problem. I would recommend this business to all persons who have issues with their plumbing. The pricing was fair.

Xavier was great! Very kind, knowledgeable, and thorough. Fair pricing, great work, and quickly…read morefixed the sink and garbage disposal.

Unbelievably great service and price. They replaced the hot water heater within hours of calling…read more Price was the best out of 4 bids. Installer Frank was great. Use this company!

We recently hired Frank to install a tankless hwh (Navien) and pressure reducing valve. He was…read morehelpful, patient and thorough while we reviewed the scope and location of the new equipment. The work was professional, efficient and reasonably priced. We had a minor warranty issue with the hwh, which he promptly resolved with zero push back. The guy clearly knows his profession and stands by his work. I have 22 years of property management experience (recently moved to Denver) and have worked with a lot of contractors over the years. He exceeded expectations and would place him with some of the best.

Austin from Rock Plumbing came out and got our A/C unit up and running quickly. The problem turned…read moreout to be a burned-out capacitor and transformer. I really appreciate how fast the Rock team responded. From scheduling to the repair, the entire experience was outstanding. Professional, prompt, and great service--I highly recommend Rock Plumbing!

Made an appointment. They didn't show during the 2-hour window and didn't let me know they'd be…read morelate. When I called in to find out what was going on, they had an AI assistant answer the phone that barely worked. They finally called me back, put me on hold for a while, and then said they'd be at least another hour. Seems like this company is too big for its britches. I won't be hiring them again--going back to a smaller company that actually cares about the customer. What's my issue? I scheduled an appointment and burned afternoon PTO waiting during a 2-hour window. No one showed, and no one bothered to call. When I reached out twice, I was trapped in a completely unhelpful, robotic AI assistant from India that failed to handle basic routing. After being placed on hold and disconnected (the AI said they would call back), I finally got a call back from operations--only to be told the tech was running another hour late (which would have been 1 and 1/2 hrs past the window). When I expressed reasonable frustration over a wasted afternoon and said this was ridiculous, the dispatcher offered zero empathy or accountability, gave a cold "Okay, bye," and hung up. If your techs are running behind, basic field operations dictating contacting the customer 45 minutes ahead of time--not leaving them in the dark, wasting their time, and hiding behind cold script readers and a robotic AI. Unacceptable way to treat customers. Here is a basic operations communication map Step 1: Appointment Scheduled & Tech En Route * Field Assessment: Tech assesses job progress 45-60 minutes prior to the next window. * On Schedule? Proceed to customer site. * Behind Schedule? Trigger proactive dispatch notification. Step 2: Proactive Customer Outreach (Before Window Lapses) * Tech or Operations sends a quick SMS/Call: "We're running ~30-45 mins behind on our current job. So sorry for the delay! Would you like us to come slightly later today, or would you prefer to reschedule at your convenience?" * Option A: Customer Accepts Delay -Tech proceeds; Operations tracks ETA. * Option B: Customer Reschedules -Immediate priority re-booking with zero hassle and empathy. Step 3: Inbound Customer Inquiries (If Delayed) * Customer calls in regarding status -Route directly to a live dispatcher (bypass automated bots for active appointment windows). * Dispatch Response Track: * Cold & Callous Track: Put customer on hold - Minimal explanation - Dismiss frustration -Customer cancels & leaves 1-star review. * Warmth & Empathy Track: Validate lost time/PTO - Provide precise ETA - Offer immediate service fee credit/discount for the hassle - Return to Step 1 for future service. ... It's not that hard.