ordered a part my car online] from AutoZone, but I received the wrong part. When I went to exchange…read moreit, I was told that the correct part now costs nearly twice as much as what I originally paid. This issue was caused by AutoZone's mistake, so it is unfair to charge me extra for the correct part. I request that the correct part be provided to me at no additional cost, or that I receive a full refund.

Employees are lazy not motivated and don't want to be there. They are not helpful with basic…read moreanswers. They ignore customers and try and dodge them. What a shame. Place should fire everyone and start over.

Great experience equipping my S8 with a winter setup. Worked with Kevin and Lucille who are…read morethoroughly knowledgeable and an enthusiast.

I only go because it's the only parts real close to me. I maintain 5 cars, a boat & a trailer and…read morehelp work on some friend's cars. That said I'm not an every week customer. But they are the worst of all parts stores in a 30 minute drive. Let's recap just a few examples in the last year or so..... Go to pickup brake 2 rotors ordered online that were in stock. Well they can only find one. Since I have a car apart, I need 2. Well they refund my online order and only option is to downgrade one rotor to un-coated or something. But now I'm not getting my discount for online order over $100 so I'm paying more and getting one cheaper rotor. Nothing they can do about it. They ring me up. Meanwhile another employee has apparently been looking all this time and finds the missing rotor because he knows places they are put sometimes. So now they credit my order for the mismatched rotors but if I want the discount I need to place the order again online. I was probably there 30 minutes and walked out with 20 foot of receipt tape to pickup a simple online order. Then there was the oil change bundle with the STP extended life filter (their house brand) that I ordered online but they couldn't find the filter that was showing in stock. This was for a common GM application. They had other filters for this application but when I suggested they give one to me at the same price due to their mistake the manager looked at me like I had 3 heads. They were trying to push me to a more expensive bundle that included an in-stock filter but that was like $8 more and I wouldn't give them the satisfaction. I ordered from Amazon from their parking lot. Next time I ordered another pair of rotors that were in stock & crossed my fingers. Sure enough they tried to tell me they could only find one. I said no way, it's probably back there look harder and they found it. When they said they only had one again I really thought it was a practical joke. Now today I drove there to get their house brand of Dexcool full strength antifreeze that showed in stock at this store on their website. Empty slot. Employee checks their system and it shows 11 gallons in stock in their store but nowhere to be found. We tried looking through pallets of incoming deliveries without luck (I've had to do this before there to find what I needed). Again ordered from Amazon in their parking lot with free next day delivery. They should have really offered me the more expensive Peak or Prestone equivalent at the same or discounted price for my inconvenience or their incompetence but I knew better than to ask. That's enough for now.. if you want to go back farther I can tell you about times they didn't have enough cash to pay back core charges... Do better!!

Carlos & Staff kicked major azz helping me with auto-related…read moreanswers to my questions... Carlos installed the new car battery! It was a cold day-& Carlos still did his auto diligence... And also, by making sure my car was checked out for testing of the original battery and installing the new one...

Shop techs are knowledgeable. Work was done properly and as expected, completed on time. Shop is…read morebusy most of the time. Will go there with all of my tire, brake and maintenance needs.

I recently had a nail in one of my tires that required a simple removal and patch. I stopped by…read moreyesterday around 4 PM but was told they were too busy at the time. I understood and made an appointment to return today at 4 PM, as the tire was only slowly losing air. When I came back as scheduled, I left my car with the expectation that it would be completed within about an hour, as advised. Unfortunately, even after waiting, the service had not yet been started. While I was prepared to accept the quoted price of $46 plus tax for the repair, I did expect that the work would be completed within the promised timeframe. Given the delay and lack of follow-through, I've decided to take my car elsewhere--likely to Norwood BP Gas Station, where I had a similar repair done efficiently for $15 just last month. The staff were courteous and pleasant, which I do appreciate. However, based on this experience, I don't think I would choose to return in the future.

I normally never review anything but restaurants however I am making an exception here because the…read moregentleman at the counter was rude & had an attitude for no reason. I came in trying to get windshield wipers just now, I went in he offered to help, he asked me about the car, make and model. I asked him if I could see the windshield wipers, his tone immediately changed, clearly I ruffled his feathers for some reason. He also rolled his eyes. I asked him if he had other models of windshield wipers. I asked to see other brands and he gives me an attitude when he responds that I need to give him a size. I said no thanks and left. If you don't like dealing with customers, find another job. One that doesn't involve dealing with customers. Probably in the dungeon of some factory.

My experience with Parts Authority…read morehttps://youtu.be/0yIJlrPjCg4 PARTS AUTHORITY Address: 91 S Washington Ave, Bergenfield, NJ 07621 Phone: (201) 354-4001 Website: https://partsauthority.com I wish I can give zero stars to this store. Today, September 19, 2020, I do not know the name of the person, I do not know. if he is the owner or not because he does not want to give his information when I confronted him in person. The same person was yelling/screaming/bullying/harassing my wife and I while I was carrying my 2 months old newborn baby(car seat) twice (I forgot the dates, but this happen this month, September 2020) was walking from the. T-Mobile store, right in-front of the store that he works at; Parts Authority. And he also did it to other people who was walking 15-20 feet behind us. Anyway, back to the topic, earlier today, September 19, 2020 I walked into Parts Authority, I saw him sitting behind the counter. I went to the desk look straight into his eyes and asked him if he was the same person who screamed at me twice while my wife and I were walking on the street in-front of his store, 2nd incident, when I was in the street (same street) talking to my wife's mom, 3rd was today, when he was screaming and yelling across the street when I was talking to my wife's mom. I ignored him since I was with my newborn. Same day, September 19, 2020, 15:30:17 was the. exact time, before I went to the T-Mobile store, I walked in Parts Authority, I asked him in a professional way if he was the same person trying to harass us. He said yes, and I asked what seems to be the problem? because if there is we will handle it and fix it. His demeanor changed, tone of voices raises all of a sudden and told me to "GET THE F***** OUT!" So, I. replied with that's okay, are you going to call the cops? and again "GET THE F***** OUT!" several times. So, I walked out since, I know this person is not used to handling pressure. The kind of person who cannot walk the talk. If you are reading this or whoever is reading this, are you familiar with those bully in school that tries to bully who's smaller than them and if they. get confronted they stutter and panic? Exactly the same guy! I was already in T-Mobile, I knew this was coming, I saw the cops, I excused myself from the T-Mobile. representative and I spoke to the police officer from Bergenfield Police Department, I told him what exactly happened. The police officer collected my information, that is their protocol. Thank you for your service, so the police officer had told me that the person from Parts Authority that. their is violence involved and I threatened him. To behest, I didn't know what to say I just laughed. I didn't have to explain myself to the police officer, he said I was good and I can leave. The last. officer, tall black male, coming. out from Parts Authority came out, and intervene with us and told me not to come to their store again. I replied with "Roger that!" that was my first and last going to Parts Authority since they do not know how to handle professionalism. 1.Violating the rules of Federal Civil Rights Act of 1964 which states, "In 1964, Congress passed Public Law 88-352 (78 Stat. 241). The Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, religion, sex or national origin. Provisions of this civil rights act forbade discrimination on the basis of sex, as well as, race in hiring, promoting, and firing." 2. Violating NJUEC; New Jersey Uniform Ethics Code 3. N.J.S.A. 2C:33-4 "Harassment, charged under 2C:33-4 is one of those charges in New Jersey that doesn't sound particularly serious. ... If a person engages in any conduct which is alarming, or repeats conduct in a way which has the intent to seriously annoy or alarm an individual, they may also be found guilty of Harassment."

Stay Away from using, buying, ordering here ever!…read more The cars used looked like they fell off a bridge. Well I doubt NJMV (New Jersey Motor Vehicle) would pass them in the Inspections. The man who drives is rude, crude, uses abusive racist remarks, and curt. He even parks in Handicapped Parking spots at quite a few locations and is not having a placard nor license plate/ ..

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.

Joe didn't have my cap but gave me very helpful info. Thanks much Joe!! I never knew how popular my…read moreMerc Marquis is. That's why he didn't have any in stock unfortunately.

Joe is THE BEST. I have a 40 year old Cadillac with hard to find hubcaps, and a confusing array of…read morechoices for that model. He was not selling the hubcaps on ebay, but he had a brand new set of cap locks for a really fair price. He not only sold me the locks, but took the time to research eBay listings to find me the sellers who had the right hubcaps for my car. He has been really patient with my questions, always courteous and friendly, and has taught me a lot, not only about hubcaps, but about how to treat customers. Odd as it sounds, I wish one of my other cars needed hubcaps so I could buy a set from him just to repay his kindness and assistance.

Amazing place! Got my tire depth gauge here and it works great! Will definitely come back here…read moreagain in the future to get more auto parts!

Small but amazingly well stocked given the space. The owner/manager should be complemented for…read moretheir ability to make use of every cubit of room in the shop. They had the Rainex wiper blades that I needed for the driver side but not for the passenger side, but there were comparable blades at reduced cost which did the job. Paid at the register and the manager affixed them to my car once I pulled up to the empty bus stop in front of the shop. Good thing too since the next day it snowed pots and pans and my old wipers were toast. I think I might be hungry right now.

Today was the most inappropriate behavior I ever seen from a manger and how fast he become so…read moreunprofessional, Mohammad the manger was yelling at teen employee infront of the whole store and it was honestly uncomfortable and disrespectful to act like that in a store full of customers.

This was my first time going to Advance Auto Parts. Usually I go to Auto Zone but I was in the area…read moreand figured I would check it out. I went in the get the battery I needed for my key for my Toyota Corolla. One of the employees was so kind and curious. He opened it up, found the battery I needed and replaced it quickly! His name was either Mike or Miko. He was super courteous, and professional. I will continue to go to AAP in this location, due to his amazing service. If you are his supervisor and see this review, please make sure to thank him for his kind service to customers walking in. I will be going back soon!