At the end of November my Audi died on the Jersey Turnpike. It was a terrible ordeal and when I finally was able to make it home I knew I had the daunting task of having to find a new car. While I thought there would be many places open on Black Friday, I was wrong and I ended up stumbling upon Rockland Motors after two failed attempts at locating an open dealership. Either way, it worked out exactly how it should! This is a family owned business, and the people here treat you like it. Marlon was so kind and helpful and really made this stressful situation, so much less of a pain! I got an amazing car and couldn't be happier that I found this place. Thanks again!! read more

We just bought a used Toyota Camry from Rockland Motors. It was a great experience. Everything went smoothly, thanks to Diane and Marlon. They explained everything in detail and answered all of our questions. When we discovered that the car didn't have a user manual, he immediately ordered one to be sent to our home. We were satisfied with every aspect of our purchase and would not hesitate to buy our next car from them. read more

Absolutely Horrible Customer Service - Dishonest and Unreliable If I could give zero stars, I would. This company has the worst customer service I have ever experienced. The staff is rude, unhelpful, and completely unprofessional. They give you the runaround, make false promises, and blatantly lie just to get you off the phone. I was told one thing when I purchased my car, only to be given a completely different story when I followed up. They don't return calls, and when they finally do, it's just more excuses. Instead of taking responsibility for their mistakes, they double down on their lies. Save yourself the headache and take your business elsewhere. This company does not deserve a single penny from anyone who values honesty and good service. Diane, Marlon, And Barbie Should Be Replaced Immediately. read more

Finally a dealer that is honest! Rockland Motors is amazing. The team is very supportive, and was able to process my vehicle in a very quick and timely manner. I have only positive things to say about Frank and Diane! read more

Rockland Motors - German sports car - Car Dealers Near Me - West Nyack, New York

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Most terrible experience. Management is unprofessional, stuff is not trained. Left hand don't know what is doing right hand. read more

I haven't had my car for a month and it's been serviced two time already. THIS IS UNACCEPTABLE to take someone's hard earned money and not sell them a decent vehicle. I live in NJ and it's always bring it back there. NO!!! the work should have been done right the first time. THIS IS AFTER PAYING $702.42 for tags and registration and it can't even be inspected. my temp tags expires 6/30. So guess who will be out of their money? read more

I just picked up my new car and i have to say the experience was amazing. I worked with Leon who was a complete gentleman and treated me like a customer should be treated. I finalized the sale with Frank who is a class act. I wouldnt hesitate to buy again from Rockland Motors and recommend them to my friends and family. read more

Rockland Motors - Car Dealers Near Me - West Nyack, New York

Frank will use his car salesman tactics to pressure you to buy a car fast. In our case, a red Honda fit. But he won't mention: - that he used smth to temporarily hide the white stains on the seats. Only for them to magically appear few weeks later - that the front tires actually AREN'T new - the door had been replaced with a shoddy off-market piece, sprayed red - that the extended warranty is actually bullshit read more

Rockland Motors has my vote for one of the best dealership experiences I've ever had (62 years old ). I live 2 hours away, contacted Frank about a truck I saw advertised. Frank and I made an appointment to test drive the truck, value my trade in truck. The purchase was seamless, the Truck was better than advertised, they gave me a good trade value, and I couldn't be happier with the purchase. Frank is a GREAT guy to work with, and Diane took care of the purchase agreement, my insurance, registration, and was also just a pleasure. The shop had my truck looking perfect and ready when I arrived. I sincerely hope that you consider visiting these guys. You won't regret. A+ Experience, and some new friends. read more

diane and frankie helped me all the way i bought a 2021 acura rdx and me not being too tech savvy needed help diane was there all the way for me and frankie found me a great car with 17,000 miles. i am forever grateful for these people and i would recommend them to whoever. read more

I must admit I usually don't trust used car dealers but this place has been very good. Frank and Diane went above and beyond for me and I appreciate them and will recommend them in the future. read more

UNABLE TO DELIVER, BUT THEY'LL DELIVER YOU SOME COVID STAY FAR AWAY from this shack. It started with the drivers seat being unable to move. I sat in their shack for an hour while they unlodged something stuck in the mechanism. The manager told me this was not "a delay," but rather "free service"... on the car they had failed to prepare during the 4 hours I drove there to see it. I made full payment that day. Then, after paying their $75 fee, it took me 35 phonecalls and more than a week to get my paperwork sent to me. They had promised it "overnight" and then later claimed they had said "overnight, within 30 days." 30 days to get the legal paperwork for my car before I can register and drive it?!. Not acceptable. Then they got hostile with me. After telling me that I'm "rude" and "uptight" they sent me incomplete and UNSIGNED paperwork with NO Odometer Statement or dealer signature. Then they instructed me to FORGE their signature under "Dealer Signature," which I refused to do. The manager called this "writing it in yourself." That's correct... he requested FORGERY to save him from paying to overnight documents a second time. Everyone I called told me to call somebody else. Nobody would take responsibility. I spent days trying to get them to fill out the damn form correctly. After I gave full payment on day one, they had the nerve to complain about how many times I called them. Do you think I wanted to spend my days calling them? In the end, I had to HELP their title person complete a state registration form, literally going line by line, as if they had never seen one before. I also paid $75 for the privilege of doing this for them.. Manager of this shack will talk over you and never stop talking. He has a rehearsed speech about his dealer fees that is totally irrelevant. He is verbally aggressive until you just give up. I told him ahead of time that I would include his statements in my review. It didn't change his approach. He decided to mess around and find out. ALSO NOBODY HERE WEARS A MASK except for one salesperson. Go see for yourself. They have signs requiring you to wear a mask, but they WILL NOT WEAR MASKS. The Trump calendars on the desks explain that position. I wore a mask, and I GOT SICK after my visit to this UNMASKED dealership. I will never again deal with this place. And now, neither will you. read more

Rockland Motors - Car Dealers Near Me - West Nyack, New York

Driving by, after 3 disappointing dealers who tried to add more onto the sticker as you went along, spotted an immaculate Ford Fusion for my wife , met salesman Frank, sat down, showed CARFAX first, then took you out to drive the car, went back met the owners Steve and his wife, they introduced us to the finance lady, no games no hassle, got the deal done, handled insurance transfer and plates, greatest easiest car buying experience ever read more

Excellent experience. I bought a Mini Cooper from here and it had unfortunate problems that Rockland took care of diligently . They are friendly and helpful. read more

Purchased my 2002 Corvette convertible in mid February from Rockland Motors. The buying process was simple and easy, salesman Frank was courteous and informative about the car's history's and condition. Made everything right before picking it up. Nice doing business with responsable people who keep their word. 5***** read more

Rockland Motors - 2002 C5 Corvette... - Car Dealers Near Me - West Nyack, New York

Had a great experience with Rockland Motors. I bought a 2017 Subaru WRX from them in 2019. They had answered all of my questions and concerns and felt well taken care of. I scheduled a test drive and made a deposit to buy the car the same day. He and Diane made the buying process very easy. When picking up the car, it was immaculately prepped for me to drive home. I would definitely recommend them in looking for my next car purchase! read more

I went to see a vehicle at Rockland Motors. I wanted to put a deposit but the lady said she would hold it until tomorrow. The same day we meet with Joel Gonzalez and he gave us the price for 23 266.94. We called him the next morning to see what time we could come up with the check to purchase the vehicle and he said there are 5 other people looking at the car for more money so the deal is off. DISHONEST PERSON!! DO NOT DO BUSINESS WITH THIS PLACE!!!! read more

I never thought I'd use "car dealership" and "honest" in the same sentence, but Frank changed that. He truly went above and beyond for us and we love our purchase! He is sincere, not pushy, and keeps his word. Diane from the office was a pleasure to work with as well. She was responsive and proactive with of all of the paperwork. We definitely recommend Rockland Motors and will be back again when the time comes! read more

Shady, deceitful and unprofessional! I wouldn't even WASTE your time trying to purchase a car here, but you can at your own risk. A while back, we were interested in a car they had there in inventory and spoke with Steve (the owner). He seemed nice enough initially, which put us a bit at ease that maybe this rather small used car lot wouldn't be as bad as what I've often heard about shifty used car dealers. Unfortunately, Rockland Motors in West Nyack ended up pulling a lot of the typical shady stunts. They tried the usual pressure tactics, played the game of suddenly jacking up the price well over what they initially had it priced at, then changed their tune about things they initially told us, etc. In the end, thankfully, we walked away. If they were this untrustworthy and unprofessional from the beginning of the potential sale, I can't imagine how bad it could have gotten had we signed paperwork on a car there. read more

Attention hot mess of a place .1Purchased a car in July 2018 Which take me almost one month just received the car after purchasing.when I did receive the car the car broke down every single day after I receive the car I took you back to rockland motor Every time I broke down. After a while they decided they are going to send it to a different mechanic to check it out.Then Frank gave me back the car and said nothing is wrong with the car right after that the car broke down again and again and again he told me to drive over there so he could get me out of the car after I got over there he decided he's not going to do it anymore .. now it's been one year only since I have the car.i am still making payments every month and not able to drive the car stay away from this dealership is a hot mess Trust me I didn't want to put any star And now my motor is completely blown that is gonna cost me $7000 to fix more than the car is even worth more than my loan this is not fair read more

I was referred through Truecar and a Rockland Motors rep promptly called. Planned to sell my SUV & had the pleasure of working with the owner Steve. Expecting my new vehicle in 2 weeks and needed to unload current truck. Diagnostic test Found a few issues prior to the sell, explained them, & gave me a ride home. Called back as promised 2 hrs later with an offer, although lower than I'd hoped. Dropped my check off to the house, chit chatted, and just a gentleman. Will do business with him again any day! Sweet guy and busy place. read more

Thanks for responding you have one lady at your desk that handles every piece of financing I have had 15 lenders send me mail with your address and my uncle also who has a 750 credit score I left your dealer and I'm the same day had a 80k car with a 8k down payment I'm not ashamed your hurting my credit read more

Whatever you think about Used Car Dealerships, forget it. I bought a 2019 Audi A6 from Rockland Motors and the experience couldn't have gone smoother. I dealt with Frank Ferraro, who was forthright, professional, and accommodating. I felt no pressure to buy nor any need to haggle because I knew I was getting a great deal. In addition to registering the car and having it detailed, all without charging a dealer's fee, Frank stepped up in a big way. When I inquired about a spare key, Frank ordered a fob from a nearby Audi dealer and covered most of the cost, saving me hundreds of dollars. read more

To be fair they gave me 3 new tires {were they new?}, fixed the axle, my brakes, the case that holds the passenger side mirror, cleared the ABS light from the dashboard, replaced a fog light and "defogged" the front lights. BUT it needed like $3k worth of work in addition to all of that. Moral of the story if you're looking to buy a used car go "certified". read more

The call actually came in from S F G Enterprises (646-695-4818) a loan-servicing company. By the looks of it they are either Rockland Motors' loan-partner or a sister-corp. When I asked where she is calling from and what their website was (so I can take a look at their cars), she pointed me to rocklandmotors.com. They somehow got my number and cold-called me. Which is fine, because I am indeed shopping for a car, and they probably got the lead from a number of sites I've visited in my shopping process. I explained to the lady on the phone that I am looking for a specific car, and asked them if they have it. They said no, but that they could get it from another one of their lots and to just come in. I explained that coming in if they don't have the car I'm looking for on the lot would be a waste of everybody's time. I asked the girl if she could call her other lots and get back to me if they have the car I'm looking for. She told me that she can't and that she's just trying to help me out, because who else is going to lend me $26K. (while my credit isn't great, I've had no trouble getting approved) Apparently I didn't know she was my best friend for years and she finally found me to hook me up (HAH!).. I responded with "who are we kidding here, you are trying to make money and i'm trying to find the car i want" she muttered something, and hung up the phone. Excuse me?..... so you don't like the fact that I didn't want to come in to have a pushy sales person try and sell me something i'm not looking for? My fault. read more

I am sooo Thankful for Steve and His Team for an Amazing experience while purchasing my 2004 VW Passat Everyone is so helpful an Kind I definitely recommend everyone looking to Purchase a Vehicle to go take a look at there web site and or lot.. Rockland Motors has just about any Vehicle you could think of. read more

I bought a Cadillac for 10,000 and the guy gave me 1,000 off but the car tires wear shot and needed work so 2 years later I went to trade it in they wonted to give me 3,000 for it the car only had 62000 miles Sorry I'm not changing my comments but thanks read more

Unfortunately the car for sale here look good on the outside but seriously damaged. Take your business to a real dealer where the cars aren't junk cars. read more

Frank and his team were extremely helpful. The type of people who just don't deal with bad cars, they wouldn't put their names on it. I called in over the phone asking about a car and set an appointment. The car was clean and ready for me to test drive. They weren't listed as the best deal on car gurus(to set proper expectations), but when I walked in the door they were. Good people, no hidden fees. read more

Strung me along for a week with vehicle that the only reason I supposedly couldn't test drive it was because it was being serviced was told I'd get a call back wen it came back from service never received the call called them 3 days before it was scheduled to come back from service and get told its sold read more

Great place to buy a car! Friendly, honest people. No hard sell. I highly recommend. Plus they gave me a great price for my trade-in:)

I saw a car on car fax website that I was interested in and I sent a message. I got a reply back from a Steve I had some questions and he was very prompt in answering them until about a week ago I filled out the application online and I have not yet received a call or email back. I sent another email but still have not heard anything so I will be going elsewhere. read more

Looking for a replacement car for my 2008 GL 450 Rockland motors had a 2014 GL 450 in the color I wanted. I have never been to this place before! I spoke with Frank, he showed me the car no pressure, I went home. I came back a week later car was still there and I asked Frank about the mismatched tires and a broken gear in the folding third row. Being a class act he replaced 2 of the tires so they all matched and also fixed the motorized gear a week after I bought it at no cost. Frank was also reasonable on the trade-in which made the process even more hassle free as I did not want to craigslist my car and deal with all the BS. Very happy so far with my experience and purchase after 1 month. Everybody I dealt with at Rockland Motors were very nice. I would definitely give them a shot on my next purchase, great experience. Thanks Stephen read more

Wonderful experience! Great employees and pleasant to deal with. The car was gorgeous and priced very well. Did a full service and replaced the tires and brakes and rotors prior to delivering the car. Would recommend them to anyone who is a real shopper and knows what they want at a fair price. read more

Rockland motors gave me a good car for the right price . Don't believe anything else . These people care about your business's and your reviews . Joe worked with me and always gave me assurance that if anything happen he had my back . I bought that car with confidence because he looked me in the eye's and said you won't be stranded in the wind , If something happens after your purchase and I wasn't . I had a small issue with the car missing a bolt cover and he came threw for me . I took the car after words to get inspected at a private mechanic shop around where I live and they even asked me where I bought the car because they could tell the car had new parts and had just been serviced . They told me there was nothing wrong with the car . It was a great car . There where times where joe was busy and things took a little bit of time but he reassured me and came threw for me 100 percent right after. So if you see your waiting for something just call him and trust me he will reassure you and come threw for you . Just work with him with the time . He has a lot of business but cares about yours . He told me he cared about my feedback and my business and he meant it . I'm so happy I came here . Honestly Im just a normal guy from the Bronx and this is my god honest truth . These people will not let you down . You see the car you want . Speak clear and they will respond clearly right back to you . They will let you know exactly what it is your getting into before you get into it . They won't trick you or push you out the door after you pay . Take the shot . They care . There worth your time and money . Thank you joe and Diane . You guys gave my family an excellent car we are so happy . I'm going to copy and paste this on other sites so people can know the truth about my experience . Once again thank you joe. read more

I was looking for a used SUV that could handle my growing family and found a great one at Rockland motors with very low millage and great color. I stopped by and spoke with Joe and he knew exactly what I needed for my family. When it came to start the finance details Diana knew exactly what I was looking for and when I called back to tell her what I was looking for, she already had the paperwork done with the payments I was looking for. The service was so great my uncle bought a SUV as well and we left the lot together in our SUVs. Diana and Joe, Thank You for helping us out!!!! read more

I am from out of state and just purchased a Mercedes, basically sight unseen, from Rockland Motors. This has to be the ultimate litmus test for rating a car dealership. I committed to purchase the car, by my own request, before arriving so I would not lose it. Rockland Motors not only met but exceeded every single expectation. The car BLEW AWAY the description that was online. I would have been fine and frankly surprised if they met the description online, but the car was BETTER than all that inside and out. Excellent body and paint; nice tires with lots of tread, and immaculate under the hood with no issues. I was told this car is "all there, and nothing is needed" and this is exactly the case. Nothing swept under the carpet. I drove this a smooth 175 miles home, and had it checked out by a 30 year Mercedes Benz A tech with a fine tooth comb. It passed with flying colors. It needs nothing; the scan shows services up to date. He told me I found a one in a million car. No downside, nothing hidden to worry about. As far as the sales rep, Frank was spot on friendly, efficient and honest. He did not pressure, nor ignore. We processed everything within an hour. He even gave me a ride back from returning my rental car. Mind you this was a busy Thursday rush hour. Dealerships often get a bad rap, and I bet you would have thought they could take advantage of me since I am from out of state, and would not come back beating their door down. So go figure, you can drive 175 miles to Rockland Motors as a total stranger, from another state, and they have exactly the product they advertised, are honest, and deliver within the same day. How can it possibly get any better? I am NOT affiliated with this company or their employees in any way. They did not even ask that I write a review. I rarely do, but this dealership has earned every good word. read more

We just bought a car from Rockland Motors and had a great experience. Frankie our salesperson was knowledgeable and diligent. He help us with NO pressure to select our car and complete our paperwork. We want to thank my Friend Linda for the recommending Rockland Motors and Frankie for his transparency and patience during our car shopping experience. Frankie good luck in your new job and keep up the great service! C&J read more

It might have been the fact that I arranged my own financing, but I had a fine experience with Rockland. I'd looked at a lot of similar cars and they had just what I was looking for at a fine price. I bought a 1999 Mercedes wagon and it's been running strong ever since. Two other mechanics have looked the car over and been really pleased (one is my nephew, one was for an oil change, the only maintenance this car has needed). A lot if these cars have rust issues in some specific spots but it hasn't happened with this car. You might say I was lucky, but you ,ight also say that these guys are getting quality vehicles. When I bought it, The car was cleaned and detailed, all fluids changed. It clearly had new brakes and the suspension was in great shape. I bought this car a little over six months ago and, for an order car, it's in great shape and running strong. When I had a minor concern, They set me up with a local mechanic who walked me through the checkup. Their response was fast. I hope to drive this car for several years from now. Thanks, guys. read more

Bought a 2003 Porsche from Rockland Motors in West Nyack, NY on 8/10/13. The car is great and all the people that I met and delt with at Rockland Motors are outstanding. A special thanks to my salesman, Frank Ferraro- he was very heplful and I appreciate all that he did for me. Thank you, Mike V. from NJ read more