I hate going into big box stores like Home Depot and Loew's when all I need is something small for…read morethe house. Located only a mile from me, this Ace brand location has what I need 8 out of 10 times. No more searching for an item or even an employee to help you find what you're looking for for 10-15 minutes. You can be in and out of Saly City Hardware in 5 minutes.

This store consistently has exactly what I need. Plus, they gave a knowledgeable and willing…read morestaff.

I had an absolutely horrible service encounter at this store. It was several weeks ago but still…read morebaffles and bothers me. Sorry to say this since I have been there on many occasions and it is convenient for me. I went to the paint section for some deck stain and asked the woman at the paint counter if she could mix it to cordovan blend. She asked with great irritation what I was talking about. I said that unless I am mistaken the cans of Cabot deck stain can be mixed for different colors. She walked to the other end of the counter without saying anything and then later said she is busy. So I waited for her to be less busy. While waiting I grabbed a Cabot brochure and opened the page to the color Cordovan. When she came to over I showed her what I was talking about. She did not respond again and a younger man then came over to the counter and said he would take care of me. She then literally and rudely stormed off. I made a comment to the gentleman now waiting on me that I don't know what she is so upset about. He simply put his forefinger to his lips to tell me to be quiet. I said I don't understand that reaction to me and mentioned that as a customer I would think he'd be concerned. He responded, "I don't think I need to 'mansplain' it you" I told him I was was absolutely baffled and that customer service and responsiveness is important to business owners - at least it was in my career. He said if I don't like it there I can always go somewhere else. I again was astounded that he now was suggesting I go elsewhere. In any event, I do now go elsewhere. The convenience of this location is far outweighed by the poor attitudes I encountered.

I read the below review and knew that Skaneateles Town Square Florist was exactly the place I…read moreneeded to call. I am not a big fan of the of 1 800 Flowers arrangements. I just called from Virginia and the person I spoke to was so helpful. I will use them again and again!

Best place to get screens re-screened! I love The Screen Man! He's so helpful. He re-screened a…read moredoor for me and noticed that the weather stripping on the bottom was coming loose. He helped me find new stripping and then installed it in the store before he carried the door to my car. What service! Every time I go into the store I get excellent help. Beth in the paint department was very helpful as we were picking out oil based stain colors for our deck. So many choices. Great place to get advice and help. And you will be amazed how much product they have in the store. Thank you True Value Northeast!

Now known as Ace Hardware, the staff are really helpful but the real star is the manager. Don't…read moreknow his name, but he's the little guy with the big mustache. He seems to be always working and today he went above and beyond the call of duty by locating a part for me. Had to go in the back and dig around but came up successful. Give that man a raise.

Great selection...... best advice!!! staff very helpful …read more Reasonable prices .. A local gem!!!!

This one of those 'gems' that usually only local folks know about... The sort of place You like to…read morespend some time just searching in the corners to see what hard-to-find item You've been looking for a long time, and nobody else, because they live on the 'fast track', bothers to stock or imagines that a customer could want... Long-time family courtesy, and old-fashioned smiles that are so hard to find nowadays... Bank this one in Your mental rolodex for future reference... When You just can't find that elusive gismo, because too many stores can't even imagine it!

Excellent customer service, they accommodated my health condition by bringing my purchases outside…read moreso would not have to go inside the building. Super friendly, courteous, willing to help get your projects completed.

Glad to have a nearby hardware store. They have seasonal things like straw bales and live chicks,…read moreholiday decor and gifty stuff, as well as a decent selection of plumbing parts, nuts/bolts/fasteners as well as some livestock/pet items like water buckets/feeders/feed and leashes/collars in addition to lawn care, maple syrup, garden supplies. I have had good luck finding what I need in stock.

I've always had great experiences at Agway. Unlike the big box stores, you don't have to wander by…read moreyourself through interminable aisles hoping to find someone who can help or direct you to the right location. The staff is friendly, and multiple times someone has taken the time to walk me through all the details of a challenging project. The garden staff is also excellent and really takes the time to help you identify the right plant. I can't think of very many Ithaca businesses where most of the staff have been working there for so long.

I've been shopping at this store for decades--back when it was True Value--and the decline since…read morethe switch to Ace is shocking. What used to be a friendly, helpful neighborhood hardware store now feels like a cold, chaotic warehouse run by people who would rather avoid customers than help them. The aisles are cluttered with stacks of products crammed so high it feels more like a storage unit than a store. Items I used to grab quickly are now scattered in bizarre places, and trying to find anything is an exhausting scavenger hunt. What makes it worse is the staff. The old team actually cared and would walk with you to the product you needed. Now, employees sit at desks, glance up as you wander around lost, and then go back to ignoring you. When you finally force yourself to ask, you get nothing but vague pointing. Heaven forbid they get up and actually show you where something is. The so-called new management is even worse. The guy running the garden department in particular has managed to turn one of the best parts of the store into a reason to never come back. Instead of listening to customers, he argues. Instead of helping, he brags about his "degree" like that's supposed to mean anything to someone who's been gardening since before he was born. It's insulting, condescending, and flat-out unprofessional. The spirit of the store is gone. The warmth, the helpfulness, the sense that this was a place you could rely on--it's all been replaced with arrogance, rudeness, and a corporate feel that has no place in Ithaca. If this is what being "Ace" means, count me out. I'll gladly take my business elsewhere.

I worked here during my medical training to pay for school loan. My nephew worked here once upon a…read moretime. My boss was Scott Maryniak he was a gracious descent boss. He would have Sunday lunches in a crockpot and we all would bring something to the table as Sunday was a day of rest technically but we had to work. So he made it fun to work there. Mr Knight was there always keeping things In Order over seeing. His smile I can still picture. Our company gave to charities make a wish and also habitat for humanity. We had things people needed from canning jars to toilets great paint great training. We had classes in areas of expertise given to us on site in a separate area to learn about plumbing painting lawn care electrical etc. we went to home base buffalo ny for some insight of new things that we would be selling as well as a sit down buffet dinner in appreciation . Now what company out there does this still and train and give you a document and passed In the training. Product knowledge is key to sell..We had excellent ppl work with us a family unit like feeling there. If we didn't have something we would tell them where to get it we would special order. Scott Maryniak made this job fuN, he was fair and listened to all of us. He kept us happy and implemented things to keep us motivated. One of our other managers, Dave, left the state left the company and came back to cortland and the company. It's all about the treatment they give and how welcoming they are to customers. They stand for their reputation and it's nice to have worked for a company that shared and cared and gave to the community. Vikki Zamay

During are house renovation we could have done are construction without Knapp Schlappi. The wood is…read moreeasy to get. And I love how they help you load the wood into your car when you pull up. Also love the selection of the garden side and the construction side. And I love the prices on the wood and other materials they are really affordable.

Carey's was closed unfortunately so I made the mistake if giving this place another shot. Instant…read moreregret. Historically marked up prices. Lumber selection sucks. With exception to the occasional friendly cash out girl, the rest of the staff always have a condescending attitude (especially the lumber counter) and get annoyed when asked for help. Someone should remind them that they work at a mom & pop hardware store for a living, not a 5-star resort in Las Vegas. Save yourself the hassle and shop at Carey's Lumber or just make the trip to Lowes or Home Depot. Avoid this place.